Excellent communication. Our last technician Joe was very good. Explained well and didn’t make me feel like he was rushing. He was thorough with treatment covering ALL areas. Keep up the good work J... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was visited yesterday by Anthony, my Aptive technician. He texted me in advance of his pending arrival. When he got here we walked about my house where I pointed out my areas of concern. He addresse... See more
Company replied
Service is good, have some issues with time for appointments and not being notified if running behind schedule. Techs are polite and do a good job.
Company replied
They arrived promptly, started to work immediately, and were very cordial. The tech also did the “hot spots” inside the house, as well as any spots where the bugs, spiders, etc. could be lurking, and... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
37728 Hills Tech Dr, 48331, Farmington Hills, MI, United States
- 13135135899
We overthink pests so you don't have to.
4.4
Excellent
213 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good communication with service techs
Good communication with service techs, good service tailored to my needs
September 11, 2025
Reply from Aptive Pest Control - Detroit
Hi Gail,
Thank you for sharing your feedback! We’re glad to hear that our service professionals provided good communication and tailored the service to meet your specific needs. At Aptive, we strive to provide personalized, reliable service that keeps our homeowners’ homes protected. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to care for your home.
-Jasmine
Reply from Aptive Pest Control - Detroit
Hi Jeff,
Thank you for sharing your experience with Aptive! We’re thrilled to hear that our services are keeping those autumn bugs in check. Our team takes pride in helping homes in the Aptive neighborhood stay comfortable, and it’s wonderful to know our efforts are making a difference for you.
We truly appreciate having you as part of the Aptive family and look forward to continuing to protect your home.
-Jasmine
I like the notices that the…
I like the notices that the representative sends that they are on their way. They continue to send updates about their timed arrival. Then I get a another message that they have arrived.
August 29, 2025
Reply from Aptive Pest Control - Detroit
Hi Mary,
Thank you for taking the time to share your experience! We’re thrilled to hear that our notifications and updates help you feel informed and prepared for each visit. At Aptive, we strive to make every service convenient, transparent, and reliable for our customers. We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to keep your home protected.
-Jasmine
Reply from Aptive Pest Control - Detroit
Hi Jeff,
Thank you for your feedback! We’re glad to hear that the communication and photos of work performed were helpful for you. At Aptive, we strive to provide clear updates and thorough service so our neighbors can feel confident their homes are protected. If you ever have any questions or need further assistance, please reach out. We’re always happy to help.
-Jasmine
Fruit Fly Invasion
The reps were professional and explained the work they were doing to get rid of the fruit flies, So far, it has been effective.
August 24, 2025
Reply from Aptive Pest Control - Detroit
Hi Jane,
Thank you for sharing your feedback! We’re glad to hear that our representatives were professional and took the time to explain the work being done to address the fruit flies. It’s wonderful to know the treatments have been effective so far. At Aptive, we take pride in providing thorough, informative, and reliable pest control to keep your home protected.
-Jasmine
Efficient, professional service
The technician alerted me to his arrival. Very polite and professional. Efficient in application of treatment. Very pleased with Aptive
August 17, 2025
Reply from Aptive Pest Control - Detroit
Hi William,
Thank you for sharing your feedback! We’re thrilled to hear that our service professional was polite, professional, and efficient in applying your treatment. At Aptive, we take pride in delivering thorough, reliable service while keeping our customers informed, and it’s wonderful to know that you’re very pleased with your experience.
-Jasmine
Sprayed inside & outside
Sprayed inside & outside, plus gave me 5 devices to either poison or trap a mouse that has found it way into the attic.
August 22, 2025
Reply from Aptive Pest Control - Detroit
Hi Robert,
Thank you for sharing your experience with Aptive. We’re glad to hear that our team was able to address both the interior and exterior of your home and provide the necessary devices to manage the mouse in your attic. Keeping your home protected from pests is our top priority, and we appreciate you trusting Aptive to handle this issue. Please don’t hesitate to reach out if you need any additional support, we’re here to help.
-Jasmine
Done right the first time 👍
They were on time, professional and courteous. Loved the pictures of what they took care of
August 13, 2025
Reply from Aptive Pest Control - Detroit
Hi Roy,
Thank you for sharing your experience with Aptive. We’re so glad to hear that our team was on time, professional, and courteous. It’s great to know that the pictures helped you see the work we completed and gave you peace of mind. We truly appreciate you choosing Aptive and look forward to continuing to provide thorough, reliable service to keep your home protected.
-Jasmine
Reply from Aptive Pest Control - Detroit
Hi Tushar,
Thank you for sharing your feedback! We’re glad to hear that you find our service reliable and that the work is done properly. At Aptive, we strive to provide consistent, thorough protection for every home in our neighborhood, and it’s wonderful to know our efforts are making a difference. We truly appreciate having you in the Aptive neighborhood and look forward to continuing to keep your home protected.
-Jasmine
Found about 6 ground bee nests after I…
Found about 6 ground bee nests after I was swarmed.
August 8, 2025
Reply from Aptive Pest Control - Detroit
Hi Andrew,
That sounds like a scary experience, and we’re sorry to hear you had to deal with ground bees on your property. At Aptive, keeping your home and yard protected from pests is our priority, and situations like this are exactly what we aim to prevent.
Please reach out to us at socialmedia@goaptive.com so we can take a closer look at your account and schedule a service to address these nests quickly. We want to make sure you can feel safe and comfortable in your own space.
-Jasmine
Well-It didn't go all that well
Well-It didn't go all that well. I called to see about aerating my lawn this fall and was told there was a promo going on. I said sign me up and schedule for fall because I did not want to stop mowing my lawn for 2 weeks because it grows like crazy right now. I also asked them to give me a "heads-up" so I could mow before they came to apply. The next day when I was out-of-town I received a "canned" notice from your company. It stated they were coming the next day to aerate. I missed the call.....
So when I came home I already had notice that it had been done. I called to ask why and what I needed to do as follow-up and was told not to cut my lawn for 4-8 weeks by the person handling the phone call. I also could see the "tracks" left by the the applicator and it looked like most of the front lawn looked like it was missed as there were only 2 tracks I could see(I hope I missed something).
Overall it was a very poor customer experience.
August 14, 2025
Reply from Aptive Pest Control - Detroit
Hi Mike,
Thank you for sharing such a detailed review of your experience. I’m truly sorry that your recent lawn aeration service with Aptive didn’t go as planned. You asked for a fall appointment, a courtesy heads-up so you could mow beforehand, and clear follow-up instructions, none of which were handled properly. On top of that, it’s concerning to hear your lawn may not have been fully covered during the application. That’s not the level of service or communication we strive to deliver.
I’d love the opportunity to personally review your account and make sure we address these concerns right away. I can verify the timing of your service, ensure the treatment was completed correctly, and provide clear guidance on next steps for your lawn. If there are any areas missed, we’ll work to make that right.
Please feel free to reach out to me directly at socialmedia@goaptive.com so we can go over everything together. At Aptive, we want every service to leave you confident that your home and lawn are in good hands, and I appreciate you giving us the chance to correct this.
-Jasmine
Active employees have always done a…Aptive Service
Active employees have always done a great job.
They always ask for treatment recommendations and specific ares to treat.
August 6, 2025
Reply from Aptive Pest Control - Detroit
Hi Robert,
We’re so glad to hear that our team has consistently provided great service! At Aptive, we believe in listening closely and tailoring our treatments to each home, so it’s wonderful to know our service professionals are asking the right questions and addressing the areas that matter most to you.
Thank you for being part of the Aptive neighborhood and trusting us to keep your home comfortable!
-Jasmine
Excellent Service- Excellent People!
I believe I am now on year 3 of using Aptive. It all started with one of their associates working in my area. He described the process, the price seemed reasonable and I was having a dreadful time with centipedes. After the third treatment my problem was solved. Aptive has built a wonderful business culture. The techs who arrive know exactly what my
Original problem was. All techs are professional yet personal. Even the management is responsive to any questions I might have. Aptive is an excellent service and all employees seem to be on the same page.
Bravo Aptive- Excellent product along with excellent people!!
August 12, 2025
Reply from Aptive Pest Control - Detroit
Hi Diane,
We’re thrilled to hear about your three-year journey with Aptive! It’s wonderful to know that our team was able to resolve your centipede issue and that every visit since has been professional, personal, and consistent.
At Aptive, we take great pride in building a culture where our service professionals and management work together to provide reliable, attentive, and effective pest control. Your kind words truly reinforce the effort our team puts in every day, and we’re so grateful for your trust over the years.
Thank you for being a valued part of the Aptive neighborhood and for sharing your experience. Your feedback means the world to us!
-Jasmine
Attentive and efficient …
Kind technician listened to my concerns and efficiently completed his tasks.
August 5, 2025
Reply from Aptive Pest Control - Detroit
Hi Claudia,
Thank you for sharing your experience with Aptive! We’re so glad to hear that our service professional took the time to listen to your concerns and complete the treatment efficiently. Providing attentive, thorough service is a big part of what we strive for, and feedback like yours helps us know we’re delivering on that promise. We appreciate you being part of the Aptive neighborhood!
-Jasmine
Friendly staff and always willing to…
Friendly staff and always willing to come out for no charge if there is a problem in between treatments
August 2, 2025
Reply from Aptive Pest Control - Detroit
Hi Alvin,
Thank you for your thoughtful feedback! We’re glad to hear our team is friendly and responsive, and that you appreciate our willingness to come out at no charge between treatments when issues arise. At Aptive, providing dependable support and peace of mind is a priority. We truly value you as part of the Aptive neighborhood and look forward to continuing to protect your home.
-Jasmine
I request to have the spider web…
I request to have the spider web removed from around my house and when I return home it was like nothing happened the webs were still there
July 23, 2025
Reply from Aptive Pest Control - Detroit
Hi Byron,
Thank you for sharing your experience with us. We're really sorry to hear that your request to have the spider webs removed wasn’t fulfilled—especially when you came home expecting to see a difference. That’s understandably frustrating, and it’s not the level of thoroughness we hold ourselves to at Aptive.
Web removal is an important part of our service, and your feedback makes it clear we need to follow through more carefully. We’d like the opportunity to make this right. If you’re open to it, please email us at socialmedia@goaptive.com with your service address so we can review your account and schedule a reservice to properly address those areas.
Thank you again for bringing this to our attention—we appreciate your patience and the chance to improve your experience with Aptive.
-Jasmine
Your salesman told us that they would…
Your salesman told us that they would get rid of the spiders,ant, and other insects and he told us they could can get rid of the moles in my yard but its the total opposite we have move insects and moles then we every had I don't know what they are spraying but its not working so I would like a refund of all moneys we have paid immediately
July 22, 2025
Reply from Aptive Pest Control - Detroit
Hi Todd,
Thank you for taking the time to share your experience. I’m genuinely sorry to hear that the service hasn’t met your expectations—especially after being told it would help with spiders, ants, and other pests. I also want to acknowledge your concern about moles. While Aptive does not offer mole control as part of our services, I understand how frustrating it must be to feel like you were misled, and I’d like to look into that further.
Our goal is always to provide effective, high-quality pest control, and I’m disappointed to hear that hasn’t been the case for you. We take this kind of feedback seriously and want to make it right.
Please reach out to us at socialmedia@goaptive.com so we can review your account, address your concerns in detail, and discuss your request for a refund. We appreciate you giving us the chance to work through this with you and hope we can turn things around.
Thank you again for being a part of the Aptive community.
-Jasmine
The technicians are always very…
The technicians are always very pleasant and informative.
July 15, 2025
Reply from Aptive Pest Control - Detroit
Hi Sarah,
Thank you for your kind words! We’re delighted to hear that our service professionals consistently provide pleasant and informative service. At Aptive, we strive to make every visit a positive experience, and it’s great to know that commitment shines through. We appreciate you being a valued member of the Aptive family!
-Jasmine
Reply from Aptive Pest Control - Detroit
Hi Douglas,
Thank you for the kind words! We’re so glad to hear that you’re loving the clear communication and photo updates—that’s a big part of the service experience we aim to provide at Aptive.
We appreciate you being part of the Aptive family and look forward to continuing to protect your home with the care and transparency you deserve.
-Jasmine
$191 per Service for nothing
$191 per Service. Literally at my home for four minutes an application. Pests destroying my garden and they tell me they can come out in a week to see. Kick rocks aptiv.
July 19, 2025
Reply from Aptive Pest Control - Detroit
Hi there,
Thank you for sharing your experience, and we're genuinely sorry to hear how disappointed you’ve been with your recent service. At Aptive Environmental, we understand that when you're dealing with active pest issues—especially ones affecting something as important as your garden—you need a fast, effective response you can count on.
It’s never our intention for a customer to feel like the service was rushed or not worth the investment. While many of our targeted treatments can be completed efficiently, the value should always be reflected in the results, communication, and care we provide—and it’s clear we missed the mark in your case.
We’d appreciate the opportunity to take a closer look and make this right. If you're open to it, please reach out to us at socialmedia@goaptive.com so we can review your service, address any gaps, and see what can be done to resolve the issue more quickly for you.
Thank you again for the honest feedback—it helps us grow and ensure we’re providing the level of care our customers deserve.
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.