Excellent communication. Our last technician Joe was very good. Explained well and didn’t make me feel like he was rushing. He was thorough with treatment covering ALL areas. Keep up the good work J... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was visited yesterday by Anthony, my Aptive technician. He texted me in advance of his pending arrival. When he got here we walked about my house where I pointed out my areas of concern. He addresse... See more
Company replied
Service is good, have some issues with time for appointments and not being notified if running behind schedule. Techs are polite and do a good job.
Company replied
They arrived promptly, started to work immediately, and were very cordial. The tech also did the “hot spots” inside the house, as well as any spots where the bugs, spiders, etc. could be lurking, and... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
37728 Hills Tech Dr, 48331, Farmington Hills, MI, United States
- 13135135899
We overthink pests so you don't have to.
4.4
Excellent
213 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My main reason for using this service…
My main reason for using this service is because of mosquitoes. And to this point the treatments have not been effective. I keep being told it takes several treatments to get rid of them completely. So I’m going to give it a few more treatments and if they do not get better then I’ll cancel and find another company.
July 18, 2025
Reply from Aptive Pest Control - Detroit
Hi Thomas,
Thank you for sharing your experience, and we appreciate you giving Aptive the opportunity to protect your home. We completely understand how frustrating ongoing mosquito issues can be—especially when that’s the main concern you’re trying to resolve.
You're right that mosquito control can sometimes take several treatments to see consistent, lasting results, especially depending on environmental factors. That said, your patience means a lot to us, and we’re committed to making sure our service lives up to your expectations.
If you're open to it, please reach out to us at socialmedia@goaptive.com with your service address so we can review your account and ensure we’re taking the most effective approach moving forward. We truly value you as part of the Aptive neighborhood and want to do everything we can to earn your continued trust.
-Jasmine
Regular Visit, Plus a Bonus
Had maintenance visit scheduled but came out early to also remove a trapped mouse.
July 10, 2025
Reply from Aptive Pest Control - Detroit
Hi Steve,
Thank you for sharing your experience! We're so glad our team was able to respond quickly and take care of the trapped mouse ahead of your scheduled maintenance visit. At Aptive Environmental, we know how important it is to be responsive and thorough—especially when unexpected issues come up.
We appreciate you being part of the Aptive family and look forward to continuing to keep your home protected with dependable, attentive service.
-Jasmine
The technician listed to our concern…
The technician listed to our concern and adjusted the intended treatment to give us a resolution for our issue. He was very knowledgeable.
July 17, 2025
Reply from Aptive Pest Control - Detroit
Hi David,
Thank you for sharing your experience! We're glad to hear that our service professional listened closely to your concerns and tailored the treatment to effectively resolve your issue. At Aptive Environmental, we believe that knowledgeable, personalized service is key to delivering the best results for our customers.
We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with care and expertise.
-Jasmine
Feels like a scam
I have been having treatments for 2 months and I still have the same bugs. Almost feels like I have been scammed.
July 9, 2025
Reply from Aptive Pest Control - Detroit
Hi Robert,
Thank you for sharing your experience. We’re truly sorry to hear that you’re still dealing with the same pest issues after two months of treatment. At Aptive Environmental, we understand how frustrating it can be when the results don’t meet your expectations, and we want to assure you that your satisfaction and trust are very important to us.
We’d appreciate the opportunity to review your account and make sure the treatments you’re receiving are tailored to effectively address your concerns. Please feel free to reach out to us at socialmedia@goaptive.com so we can schedule a no-cost reservice and work together to resolve this for you.
Thank you for being part of the Aptive neighborhood. We’re committed to providing the quality service you deserve.
-Jasmine
Ran out of bags for trees and had appt…
Ran out of bags for trees and had appt and his truck broke down .. not his fault just inconvenience
July 16, 2025
Reply from Aptive Pest Control - Detroit
Hi Angela,
Thank you for sharing your experience with us. We’re sorry for the inconvenience caused by running out of bags and the service professional’s truck breaking down—while unexpected, we understand how frustrating that must have been for you.
At Aptive Environmental, we’re committed to delivering reliable service and minimizing any disruptions. We’d like to make this right and ensure your treatment is completed as expected.
Please reach out to us at socialmedia@goaptive.com with your service address so we can review your account and schedule a priority reschedule at no cost. We appreciate your patience and your trust in the Aptive neighborhood.
-Jasmine
Reply from Aptive Pest Control - Detroit
Hi Dennis,
Thank you for your feedback! We’re glad to hear that our service professional took the time to answer all your questions—that’s an important part of how we provide great service at Aptive Environmental. If you ever have more questions or concerns, please don’t hesitate to reach out.
We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with care and expertise.
-Jasmine
Aptiv has great techs who are aware of…
Aptiv has great techs who are aware of my requirements before they arrive and then they execute those tasks with solid performance
July 13, 2025
Reply from Aptive Pest Control - Detroit
Hi William,
Thank you so much for the kind words! We're thrilled to hear that our service professionals consistently arrive informed and ready to deliver the attentive care your home deserves. At Aptive, we take pride in providing a personalized experience, and it means a lot to know their performance has made a positive impact. We’re grateful to have you as part of the Aptive family and look forward to continuing to protect your home with the same level of dedication!
-Jasmine
Changed my thoughts
I had a bad couple treatments to my property and was considering cancelling. After calling Aptive and talking to a very nice woman about my disappointments, she said it was unacceptable and took very good notes. A young man came out and took care of all of my complaints. Aptive did a great job no charge. I am very satisfied and would recommend them.
July 8, 2025
Reply from Aptive Pest Control - Detroit
Hi Patricia,
Thank you so much for sharing your experience with us. While we’re sorry to hear that things didn’t start off as they should have, we’re truly grateful you gave us the chance to make things right. It’s great to know our team took your concerns seriously and followed through with care—that’s exactly the level of service we aim for at Aptive. We appreciate your patience and are so glad to have earned back your confidence. Thanks again for recommending us—we’re lucky to have you in the Aptive family!
-Jasmine
The best service anywhere.
Every service technician Aptive has is friendly, efficient, communicative and willing to personalize the application / visit.
They give proof that they addressed each request I make and the results are always evident. Aptive hires really professional people!
July 3, 2025
Reply from Aptive Pest Control - Detroit
Hi William,
Thank you so much for your kind words and for recognizing the dedication of our service professionals! At Aptive, we take pride in having a team that’s not only knowledgeable but truly cares about personalizing each visit to meet your specific needs. It means a lot to know that the proof of our work and the results you see make a difference in your experience. We’re grateful to have you as part of the Aptive community and look forward to continuing to protect your home with the highest level of service.
-Jasmine
Reply from Aptive Pest Control - Detroit
Hi Nishat,
Thank you for sharing your concerns. We’re sorry to hear that ants are still a problem inside and outside your home—that’s definitely not the experience we want for our Aptive customers. We’d like to review your service and find the best way to address this ongoing issue. Please reach out to us at socialmedia@goaptive.com with your service address so we can work together to get this resolved. We appreciate your feedback and the chance to improve your experience.
-Jasmine
Was on time and very efficient.
June 25, 2025
Reply from Aptive Pest Control - Detroit
Hi Joan,
Thank you for sharing your experience! We're so glad to hear that your Aptive service professional arrived on time and handled everything efficiently. Providing prompt and effective service is something we truly value, and it's great to know we're meeting that mark with you. We appreciate you being a part of the Aptive family!
-Jasmine
Knowledgeable and helpful technicians…
Knowledgeable and helpful technicians respectful and courteous. Texted me when they arrived a detailed summary of the work with pictures
July 2, 2025
Reply from Aptive Pest Control - Detroit
Hi Michelle,
Thank you for recognizing our service professionals’ professionalism and attentiveness. At Aptive, we believe respectful communication and transparency—like texting arrival updates and detailed summaries with photos—are key to providing a great experience. We’re glad our team could be helpful and keep you informed every step of the way. We appreciate your trust and look forward to continuing to serve you!
-Jasmine
They are very professional and spray all around the house.
Have been happy either the results of the spraying. No more black ants in the kitchen.
June 21, 2025
Reply from Aptive Pest Control - Detroit
Hi Maureen,
We’re thrilled to hear that you’re happy with the results and that those pesky black ants in your kitchen are no longer a problem! At Aptive, we’re committed to delivering effective pest control solutions that make a real difference in your home. Thanks so much for trusting us to take care of your pest concerns — we truly appreciate having you as part of the Aptive family!
-Jasmine
The staff at Aptive work exceptionally…
The staff at Aptive work exceptionally well and always consult with the home owner to determine any special needs. They work fast and leave detailed notes on work performed with pictures.
June 27, 2025
Reply from Aptive Pest Control - Detroit
Hi David,
Thank you for the thoughtful feedback! We’re so glad to hear that your experience with Aptive has been consistently positive. It’s a top priority for our team to listen closely to homeowners, understand any specific concerns, and tailor each visit accordingly. Knowing that our service professionals are providing fast, thorough work—along with clear notes and photos—lets us know we’re delivering the level of care and communication we strive for. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with attention and integrity.
-Jasmine
Reply from Aptive Pest Control - Detroit
Hi Mel,
Thank you for sharing your feedback with us. We’re sorry to hear that the spiders and webs returned so quickly after your treatment—that’s definitely not the outcome we aim to deliver. At Aptive, your peace of mind is our priority, and we want to make sure your home feels protected. We'd love the opportunity to schedule a reservice at no additional cost and ensure your deck is thoroughly retreated. Please reach out to us at socialmedia@goaptive.com with your service address so we can get that scheduled and make things right. We appreciate you being part of the Aptive family and allowing us the chance to improve your experience.
-Jasmine
Thorough
The people who came to the house and sprayed did a thorough job. They were informative and friendly. The product used worked well and eliminated the bug and mice concerns that I had.
June 18, 2025
Reply from Aptive Pest Control - Detroit
Hi there,
Thank you for taking the time to share your experience! We’re delighted to hear that our Aptive service professionals were thorough, friendly, and informative throughout their visit. Knowing that the treatments effectively addressed both your bug and mice concerns means we’re meeting our goal of protecting your home comprehensively. We truly appreciate you being part of the Aptive family and look forward to continuing to deliver care and peace of mind with every visit.
-Jasmine
Reply from Aptive Pest Control - Detroit
Hi Lori,
Thank you for your kind words! We’re thrilled to hear you’ve experienced great service all around. At Aptive, we’re committed to delivering care and quality with every visit. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home.
-Jasmine
Expensive and same results that other…
Expensive and same results than other providers, they offered to be cheaper and better and at the end same results and 40% more expensive
June 16, 2025
Reply from Aptive Pest Control - Detroit
Hi there,
Thank you for sharing your honest feedback. We’re sorry to hear that your experience with Aptive hasn’t reflected the value we strive to provide. While we aim to deliver more effective, eco-conscious service with a higher level of care, we understand it can be frustrating when the results feel comparable to other providers—especially at a higher cost.
We’d really appreciate the chance to take a closer look at your account and see how we can make things right. Please feel free to reach out to us at socialmedia@goaptive.com. Your satisfaction means a lot to us, and we’re committed to showing you the difference Aptive can make.
-Jasmine
I have been happy for the most part
I have been happy for the most part. The mosquitoes are gone and that was huge. But after the last service I had a problem with ants in my kitchen.I sprayed them with ant killer and they seem to be gone for now
June 10, 2025
Reply from Aptive Pest Control - Detroit
Hi Clark,
Thank you for your honest feedback and for being a part of the Aptive family. We're so glad to hear the mosquito issue has been resolved—that’s a big win! That said, we understand how frustrating it must’ve been to see ants show up in your kitchen after your last service.
We’d love the chance to make that right and ensure your home stays protected on all fronts. If the issue comes back or you need a follow-up, please don’t hesitate to reach out to our team at socialmedia@goaptive.com. We're here to help and truly appreciate the opportunity to keep serving you!
-Jasmine
All persons that havehouse…
All persons that have been to my house have been great. The service is great, scheduling appointments has been easy and the technicians always send pictures and are thorough with their communication.
The only reason I signed up for Aptive was to spray my yard for mosquitos and to reduce the amount of mosquitos out there. Aptive does not spray the actual trees, they just put one small canister hanging from a branch in my backyard and call it a day. I’m likely to cancel my service.
May 31, 2025
Reply from Aptive Pest Control - Detroit
Hi there,
Thank you for sharing your experience — we really appreciate your thoughtful and honest feedback, and for choosing Aptive to help protect your home.
We’re glad to hear you’ve been pleased with our team’s professionalism, ease of scheduling, and communication — that’s something we take great pride in. At the same time, we completely understand your frustration with mosquito control and your disappointment that our standard treatment isn’t delivering the results you hoped for in your yard.
While we do employ a range of methods designed to reduce mosquito activity — including placing stations and treating resting sites — we know every property is unique, and sometimes additional measures may be needed to make a bigger impact. We’d appreciate the opportunity to connect with you directly to see if there’s a way we can customize your service to better meet your needs.
Please reach out to us at socialmedia@goaptive.com at your earliest convenience, and we’ll do everything we can to make your experience with Aptive a positive one. We truly value your continued business and want you to be able to enjoy your yard all season long.
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.