Excellent communication. Our last technician Joe was very good. Explained well and didn’t make me feel like he was rushing. He was thorough with treatment covering ALL areas. Keep up the good work J... See more
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I was visited yesterday by Anthony, my Aptive technician. He texted me in advance of his pending arrival. When he got here we walked about my house where I pointed out my areas of concern. He addresse... See more
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Service is good, have some issues with time for appointments and not being notified if running behind schedule. Techs are polite and do a good job.
Company replied
They arrived promptly, started to work immediately, and were very cordial. The tech also did the “hot spots” inside the house, as well as any spots where the bugs, spiders, etc. could be lurking, and... See more
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Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
37728 Hills Tech Dr, 48331, Farmington Hills, MI, United States
- 13135135899
We overthink pests so you don't have to.
4.4
Excellent
213 reviews
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Reply from Aptive Pest Control - Detroit
Hi Michael,
Thank you for your continued trust in Aptive! We’re so glad to hear that our service consistently meets your expectations. Providing reliable, effective pest control with a personal touch is what we strive for every time. We truly appreciate you being part of the Aptive family and look forward to keeping your home protected for years to come!
-Jasmine
Fees are too high for services…
Fees are too high for services provided. After cancellation we were hit with another $199 cancellation fee that was not explained at time of sign up for this service. Steer clear.
June 6, 2025
Reply from Aptive Pest Control - Detroit
Hi Terry,
Thank you for sharing your feedback. We’re sorry to hear that the cancellation fee came as a surprise—that’s definitely not the experience we want for our customers. At Aptive, we strive for transparency in all our service agreements, including fees, and we regret if that wasn’t clearly communicated at the time of signup.
We understand how unexpected charges can be frustrating, and we’d like to review your account to see how we can help clarify and address your concerns. Please reach out to us at socialmedia@goaptive.com so we can work toward a solution together.
We appreciate the chance to learn from your experience and hope to make things right. Thanks again for choosing Aptive.
-Jasmine
They are good on time and schedule
They are good on time and schedule
I’ve noticed less and less bugs or ants around my house
The service people are very friendly and follow what I requested.
Sorry I have to stop this subscription because I can’t afford due to my retirement account and very limited.
June 11, 2024
Reply from Aptive Pest Control - Detroit
Hi Patty,
Thank you for sharing your experience and for your kind words about our team’s punctuality, friendly service, and effective pest control. We understand that circumstances can change, especially during retirement, and we truly appreciate the time you’ve trusted Aptive to protect your home. If your situation changes in the future, we’d be honored to welcome you back to the Aptive neighborhood. Wishing you all the best, and thank you again for being part of our community.
-Jasmine
The crew that was out was awesome
The crew that was out was awesome. the Senior guy was training a new guy both went above and beyond I thought. the senior guy was very informative. and really did an awesome job inside & out
June 5, 2025
Reply from Aptive Pest Control - Detroit
Hi there,
Thank you for sharing such positive feedback! We’re thrilled to hear that both the senior service professional and the trainee went above and beyond, providing thorough and informative service inside and out. Training and mentorship are key to maintaining the high standards we set at Aptive, and your recognition means a lot to us. We appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.
-Jasmine
Totally disappointed with overall services
Issue was with Ants in my lawn and around the house. I have been explicit to mention this all the time. It’s been more than a year and no improvement at all. Zero value in return for the money I paid.
June 4, 2025
Reply from Aptive Pest Control - Detroit
Hi there,
Thank you for sharing your experience — we truly appreciate your feedback, and we’re sorry you haven’t been seeing the results you expected. At Aptive, we aim to make sure you feel comfortable and protected in your home, and it’s clear we fell short of that standard in your case.
We completely understand your frustration with ongoing ant activity, especially after repeatedly addressing it with us. This is not the experience we want for any of our customers, and we want to make things right.
Would you please reach out directly at socialmedia@goaptive.com so we can schedule a follow-up visit and perform a more thorough inspection? Our team is passionate about delivering effective, tailored solutions, and we’re committed to turning this around for you.
Thank you for giving us the opportunity to make this right — we’re looking forward to getting back to delivering the peace of mind you deserve with Aptive.
-Jasmine
Great service and communication thank you
Very informative and detailed services
great communication thank you
May 31, 2025
Reply from Aptive Pest Control - Detroit
Hi Mitch,
Thank you so much for the kind words! We’re glad to hear that the communication and attention to detail stood out during your service. At Aptive, keeping you informed and confident in the protection of your home is a top priority.
We truly appreciate you being part of the Aptive family and look forward to continuing to deliver thorough, reliable service you can count on.
-Jasmine
Good communication
These technicians are always good at communicating when they’ll arrive and what they’ll do and make sure to address any specific concerns.
May 29, 2025
Reply from Aptive Pest Control - Detroit
Hi Ben,
Thank you for your thoughtful feedback! We’re proud to hear our service professionals consistently communicate clearly and address your specific concerns—that level of care is what we strive for at Aptive. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to support your pest control needs.
-Jasmine
Great service by a committed technician
May 20, 2025
Reply from Aptive Pest Control - Detroit
Hi Dale,
Thank you for your kind words! We’re so glad to hear that you received great service from a dedicated service professional. At Aptive, we’re proud to have a team committed to delivering reliable, thoughtful care at every visit.
We appreciate you being part of the Aptive family and look forward to continuing to protect your home with the same level of commitment and quality.
-Jasmine
Great Service Too Costly
You do a great job.
I might quarrel with the cost and/or frequency, but the job you folks do is great.
June 4, 2025
Reply from Aptive Pest Control - Detroit
Hi Mike,
Thank you for your honest feedback and kind words about the quality of our service. We understand that cost and frequency are important considerations, and we appreciate you sharing your perspective. At Aptive, our goal is to deliver effective pest control that provides real value and peace of mind.
We’re grateful to have you as part of the Aptive family and are always here to discuss any questions or concerns you may have to ensure the best experience possible.
-Jasmine
Great Pest Control Company
Aptive has our pests under control. The service reps are communicative, punctual, informative, helpful and reliable.
May 23, 2025
Reply from Aptive Pest Control - Detroit
Hi Judith,
Thank you so much for the kind words! We're thrilled to hear that Aptive has helped get your pest situation under control -- that's exactly what we're here for. It means a lot to know our service professionals are showing up in a way that's communicative, on time, and genuinely helpful. We believe in not just solving problems, but doing so with reliability and care every step of the way. Thanks for being part of the Aptive family -- we're grateful to protect your home!
-Jasmine
My house has been largely free from the…
My house has been largely free from the pest and mainly the spider webs.
May 22, 2025
Reply from Aptive Pest Control - Detroit
Hi Scott,
Thanks for sharing that with us! We’re so glad to hear your home has been staying clear of pests—especially those stubborn spider webs. At Aptive, we know how important it is to feel comfortable in your own space, and it's great to know our service has helped make that happen. We appreciate having you in the Aptive neighborhood and are always here if anything pops up between visits!
-Jasmine
Terrible tactics
There are many bad reviews about this company, believe them!. I just made a call, that was it. Didn't sign up, didn't even look at the website form they emailed but they just showed up the next morning and woke us all up! Never should any company come to your house unscheduled, or uninvited after one phone call. Google search showed they also have lawsuits apparently from bad practices.
May 27, 2025
Unprompted review
Reply from Aptive Pest Control - Detroit
Hi there,
Thank you for sharing your experience. We completely understand how frustrating and unsettling it must have been to have someone show up unexpectedly -- especially when you hadn't moved forward with scheduling. That's not the type of interaction we want anyone to have with Aptive, and we sincerely apologize for the confusion and disruption this caused.
Our intention is always to provide helpful, responsive service -- not to cause concern or inconvenience. We take feedback like your seriously and are looking into how this miscommunication occurred to ensure it doesn't happen again.
We know trust is earned, and while we may not have made the right first impression here, we genuinely appreciate you bringing this to our attention so we can improve. If there's anything further you'd like to share or if you'd like us to follow up directly, we're here to listen.
-Jasmine
I was given advice like caulking around…
I was given advice like caulking around my windows and entry points which helped immensely. The young man even checked to see my work at his next visit.
May 16, 2025
Reply from Aptive Pest Control - Detroit
Hi Mary,
Thank you for sharing such great feedback! We love that our team not only provided helpful advice but also followed up to see how your improvements were coming along—that’s the kind of care we aim to bring at Aptive. It’s wonderful to hear that the small steps like caulking made a big difference for you. We appreciate you being part of the Aptive family and look forward to continuing to support you in keeping your home protected.
-Jasmine
Every worker at Aptive, treats me with respect!
Every person I speak at Aptive is well versed in my needs. Setting up appointments, clarifying current needs and reviewing past history! It is great to be helped by people who know you and treat you so well! I feel respected and understood!
May 6, 2025
Reply from Aptive Pest Control - Detroit
Hi Mark,
Thank you so much for sharing your experience! At Aptive, we truly believe that understanding your unique needs is key to providing the best service possible. It means a lot to hear that our team makes you feel respected and heard—that’s exactly how we want every customer to feel. We’re grateful to have you as part of the Aptive family and look forward to continuing to support you with care and attention.
-Jasmine
Reply from Aptive Pest Control - Detroit
Hi Michael,
Thanks so much for the kind words! We’re really proud of our team here at Aptive, and it means a lot to know their hard work is making a difference. We’re grateful to have you as part of the Aptive family and look forward to continuing to provide you with great service.
-Jasmine
No response back from office manager at…
No response back from office manager at Farmington Hills location. Asked multiple times to speak with him. I believe his name is James but the call center people would not give me his name, phone number or email. I have been a customer for close to 10 years and it is absurd that I cannot get a response from a person responsible for this area.
May 2, 2025
Reply from Aptive Pest Control - Detroit
Hi Larry,
Thank you for being a loyal member of the Aptive family. We truly appreciate your trust over the years, and we're sorry to hear about the difficulty you've had reaching our Farmington Hills office manager. That's not the experience we want for any of our customers. We want to make sure your concerns are heard and addressed promptly.
Please reach out to us directly at socialmedia@goaptive.com, and we'll personally ensure your message gets to the right team so we can resolve this together. Thank you for your patience and for giving us the opportunity to improve.
-Jasmine
Reply from Aptive Pest Control - Detroit
Hi Susan,
Thank you so much for sharing your experience! At Aptive, we truly believe listening is the first step to providing care that fits your needs. We're glad our service professional took your requests to heart and made sure you felt heard. Your trust means a lot to us, and we're here anytime you need us.
-Jasmine
Aptive
Great Customer Service , Very Friendly and Responsive when I have issues. They address all areas of your home. Very satisfied with the service they provide.
May 1, 2025
Reply from Aptive Pest Control - Detroit
Hi Jennifer,
Thank you so much for sharing your experience! We’re thrilled to hear that you’ve been happy with our customer service and the attention we give to every area of your home. At Aptive, we take pride in being responsive and friendly to all our customers, so it’s wonderful to know that we’ve met your expectations. Your satisfaction means the world to us, and we’re grateful for your continued trust in our service. We’re here whenever you need us!
-Jasmine
Reply from Aptive Pest Control - Detroit
Hi there,
Thank you for sharing your feedback, and we’re genuinely sorry to hear about your experience. At Aptive, we strive to provide exceptional service with professionalism and respect, and it’s clear we fell short of that in your case. We understand how important it is to feel heard and valued, and we regret that your experience with us didn’t reflect that.
We would appreciate the opportunity to learn more about your situation and see how we can make things right. If you’re open to it, please feel free to reach out to us directly at socialmedia@gaptive.com so we can address your concerns and work towards a resolution.
We truly value your feedback as it helps us improve and ensure better experiences moving forward.
-Jasmine
Problem solved, again!
Again, Aptive comes through to solve an ant problem. Bad weather and bridge closing did not stop the tech from solving our problem. Thank you.
May 2, 2025
Reply from Aptive Pest Control - Detroit
Hi there,
We really appreciate you taking the time to share this, and wow—shoutout to your service professional for going the extra mile (literally!) to make sure your ant issue was taken care of despite the weather and bridge closure. At Aptive, we’re proud to have a team that shows up and follows through no matter what, and it means a lot to know that effort made a difference for you. Thanks so much for being part of the Aptive family—we’re always here when you need us!
-Jasmine
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