"Cathy is the best service tech we've ever had. Her attention to detail is second to none. I tell her exactly where the ants, spiders and snails are, and she treats every spot and sends me pictures... See more
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Their appointment services are very good and very responsive however the actual treatments were not as effective. The first two days, maybe three, after the treatment would decrease pest encounters si... See more
Company replied
Aptive technician hit all of our problem areas and since he’s been coming regularly our pest problems have decreased significantly. I give Andy a 10 out of 10. Thank you for sending an out a profes... See more
Company replied
Paul was awesome! He taught me a thing or two about pest control and was very knowledgeable, professional, and helpful. I’m extremely happy with the service and really appreciate the time he took to e... See more
Company replied
Company details
Written by the company
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Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
7625 Hayvenhurst Ave, Unit 12, 91406, Van Nuys, CA, United States
- 13238802994
We overthink pests so you don't have to.
4.4
Excellent
362 reviews
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I had a great experience
I had a great experience! The service was excellent, and the pest control team covered all the areas I mentioned in my previous request.
September 23, 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Hi there,
Thank you for sharing your experience! We’re thrilled our Aptive team paid close attention to your previous requests and made sure every area you mentioned received the proper care. That kind of follow-through is exactly what we want you to be able to count on. We appreciate your trust in Aptive and are happy to keep everything handled!
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Los Angeles
Hi Anna,
Thank you for the kind words! We’re glad your Aptive service professional made a great impression through friendly, thorough, and considerate care. Those qualities make all the difference when servicing your home. We appreciate your trust in Aptive and are happy to keep everything handled with care!
-Jasmine, Aptive Care Team
Cathy kept me informed before
Cathy kept me informed before, during, and after my service. Very professional & pleasant to deal with. She asked if I had any special needs or concerns before she arrived. Thank you Cathy!!!!
September 15, 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Hi Nancy,
Thank you for the wonderful recognition of Cathy! We’re thrilled to hear she kept you informed every step of the way and took the time to understand any special concerns before arriving. That thoughtful, proactive communication is exactly the kind of care we value at Aptive. We’ll be sure Cathy receives your kind words. Thank you for trusting her to keep everything handled with care!
-Jasmine, Aptive Care Team
Aptive Provides Outstanding Service
I feel like Aptive provides outstanding service. During today's visit, Aptive service team member Daniel was proactive, polite, communicative, responsive, and very efficient.
September 5, 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Hi Michael,
Thank you for recognizing Daniel’s outstanding service! We’re glad his proactive communication, responsiveness, and efficient approach made your visit such a positive experience. That level of care is exactly what we strive to deliver at Aptive. We’ll be sure to pass along your appreciation to Daniel. Thank you for trusting us to keep your pest concerns handled!
-Jasmine, Aptive Care Team
Daniel was great
Daniel was great! He let us know when he would arrive, and took the time to let us show him our concerns. Daniel helped us understand how the bait boxes work, and moved a couple of them to new locations He treated our property and updated our mosquito traps.
Thank you, Daniel!
September 4, 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Hi Robert,
Thank you for recognizing Daniel’s excellent service! We’re glad he kept you informed, took the time to listen to your concerns, and explained how the bait boxes work while making adjustments based on your needs. From relocating the bait boxes to updating the mosquito traps, it sounds like Daniel made sure your property received thoughtful, thorough attention. We’ll be sure to pass along your appreciation and thank him for keeping everything handled!
-Jasmine, Aptive Care Team
Good communication and efficiency
Good communication and efficiency. All my questions were answered, plus the two men were very kind. Everyone who has come to work on my home has been great. Plus, the bugs especially the mosquitos have been very minimal.
September 2, 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Hi Natalie,
Thank you for sharing such thoughtful feedback! We’re glad our Aptive team continues to provide clear communication, efficient service, and the kindness you’ve come to expect at each visit. It’s especially great to hear that you’ve noticed a significant reduction in pest activity, including mosquitoes. We appreciate your continued trust in Aptive and look forward to keeping your home and pest concerns handled!
-Jasmine, Aptive Care Team
Scam business, go with another provider.
This is my 2nd review with fewer stars.
I previously left them 3 stars and stated I would give it another 1-2 sessions. The last session was awful. The rep barely communicated or acknowledged my concerns and only spent about 10 minutes on my property. Two days later, we had spiders and ants all over the place again.
The rep also didn't come prepared with shoe covers for the interior coverage. When I asked him to use shoe covers, he took his time retrieving them from the van, only to put them on 3 yards away from my front door... so what is the point of using shoe covers if you're going to step outside in them before entering the home?
I'm curious if anyone has ever contacted the Jasmine rep who replies under these reviews. Their customer service to date is terrible and mostly overseas as well. It's hard to understand how to schedule the additional visits included in the premium plan. It's ridiculous that they have a cancellation fee.
There are much better services out there; stay clear of Aptive.
September 1, 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Hi Amanda,
We’re sorry your latest experience with Aptive fell even further below expectations. A rushed treatment, lack of communication, and continued spider and ant activity are understandably frustrating. Through our Aptive Promise, if pests persist or something is missed, we’ll return at no charge to provide additional attention. Please email socialmedia@goaptive.com with your service address so we can review your concerns, help clarify your reservice options, and work to get this properly handled.
-Jasmine, Aptive Care Team
The technician listened to my concerns
The technician listened to my concerns, took them seriously and addressed each concern thoroughly.
September 1, 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Hi Allison,
Thank you for sharing your experience with Aptive! We’re glad your service professional took the time to truly listen, take each concern seriously, and thoroughly address the areas that mattered most to you. That attentive care is exactly what we want every Aptive customer to experience. Thank you for trusting us to keep your pest concerns handled!
-Jasmine, Aptive Care Team
Donnie your tech was extremely…
Donnie your tech was extremely professional and was thorough with his explanation of even what kind of infestation I’m dealing with very knowledgeable in his trade, took his time, not only explaining, but didn’t rush the spray and made sure to hit every inch of the house behind the fridge gave me time to even move some things around would even recommend this service to friends and family with the A1 customer service that he provided
August 28, 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Hi Patrick,
Thank you for the incredible recognition of Donnie! We’re thrilled to hear he brought such professionalism, knowledge, and patience to your Aptive service. Taking the time to explain the pest activity, help you understand the treatment, and thoroughly address even those easy-to-miss areas behind appliances shows the level of care we strive for. We’ll be proud to share your A1 feedback with Donnie. Your recommendation to friends and family means a great deal to Aptive, and we’re glad your concerns were handled with such attention!
-Jasmine, Aptive Care Team
Aptive Rep and Service review...
The rep communicated with us and asked alot of questions about our concerns. He took the time to address them. He also explained what was done after the completion. He was very pleasant and informative.
August 26, 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Hi Ernesto,
Thank you for sharing such thoughtful feedback! We’re glad your Aptive service professional took the time to listen, ask questions, and fully understand your concerns before getting to work. Clear communication before and after treatment can make all the difference, and it’s great to hear he kept you informed throughout the visit. We appreciate your trust in Aptive and are happy to know your concerns were handled with care!
-Jasmine, Aptive Care Team
Aptive Pest Control
Aptive Pest Control - DO NOT USE THIS COMPANY!!!
I have been using them for over a year and I haven't had consistent service the whole time. I have noted on my account when I started to have the service time between 8am-12pm. They haven't gotten it correct yet. I have to call every time to find out what time they're coming and they usually make it an all day appointment. I have 3 dogs & can't keep them inside all day (unless I want a lot of cleanup).
I will say that their technicians are very nice, but what does that matter if you can't get them there without a huge hassle.
August 26, 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Hi Marilyn,
We’re sorry that scheduling has continued to be such a frustrating part of your experience with Aptive. We understand that an all-day arrival window can be especially difficult when you’re trying to plan around three dogs, and having to repeatedly call despite requesting an 8 a.m.–12 p.m. window only adds to that inconvenience. While we appreciate you recognizing the kindness of our service professionals, we agree that a positive interaction at the door doesn’t erase the difficulty of getting the visit coordinated. Please reach out to socialmedia@goaptive.com directly so we can review the scheduling history and preferences on your account and work toward getting this concern properly handled.
-Jasmine, Aptive Care Team
Superior service from technician
Marcus was thorough, professional, and efficient. He took his time to explain what I was signing for in my initial agreement, as well as talking me through the actions he would take during the service. He also made efforts to show respect for my home, including even placing our outdoor shoes on top of our porch bench so that they wouldn’t be affected by the spray. Plus, he ensured that all of our several backyard fence cobwebs were removed. I felt like a valued customer.
August 20, 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Hi Sher,
Marcus clearly understood that great service is about more than simply completing a treatment. From carefully explaining your initial agreement and service plan to protecting your belongings and thoroughly removing the backyard cobwebs, his attention to the small details really stood out.
Thank you for choosing Aptive and for giving Marcus such meaningful recognition. We’re especially happy to hear that his professionalism and respect made you feel like a truly valued customer and that your home was handled with exceptional care!
-Jasmine, Aptive Care Team
Your agent was very polite and paid…
Your agent was very polite and paid special attention to the areas I indicated.
August 8, 2026
Reply from Aptive Pest Control - Los Angeles
Hi Darlene,
It’s great to hear your service professional listened closely and gave the areas you pointed out the extra attention they needed. That personalized care is exactly what we want every Aptive visit to provide.
Thank you for choosing Aptive and sharing your experience. We’re glad your specific concerns were heard and handled with care!
-Jasmine, Aptive Care Team
Worst service
They sold me the yearly membership. In spite of getting pest control every month I have spiders in my backyard ants and bugs in my house.. will never recommend anybody
August 8, 2026
Reply from Aptive Pest Control - Los Angeles
Hi there,
We understand how disappointing it is to invest in ongoing pest control and still experience spiders, ants, and other bugs around your home. Regular service should leave you feeling confident that your concerns are being addressed, and we’re sorry the results haven’t met your expectations.
Please reach out to socialmedia@goaptive.com directly so we can review your service history and ongoing pest activity. We’d appreciate the opportunity to better understand what’s happening and make sure your concerns are properly handled.
-Jasmine, Aptive Care Team
Informative and knowlegable
The technician, Ericson was professional, friendly and thorough. He explained everything clearly and made sure all problem areas were treated!
August 13, 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Hi Lily,
Ericson clearly made sure your visit was both thorough and easy to understand! We’re glad he took the time to explain the service, focus on your specific problem areas, and bring such a friendly, professional approach to your home.
Thank you for choosing Aptive and for recognizing Ericson’s great work. We’re happy to know he made sure your pest concerns were properly handled!
-Jasmine, Aptive Care Team
I love the communication with the tech
I love the communication with the tech. They share the approx time they will be arriving, when they are done and the recap tech. My service area is Glassell Park, LA CA 90065
August 6, 2026
Reply from Aptive Pest Control - Los Angeles
Hi Mirna,
Great communication can make the entire service experience feel effortless! We’re glad your Aptive service professionals keep you informed with arrival updates, let you know when the visit is complete, and provide a helpful recap of what was done.
Thank you for choosing Aptive and recognizing the communication that goes into each visit. We’re happy to keep you informed while making sure your pest control needs are handled!
-Jasmine, Aptive Care Team
Agent is very knowledgeable and patient…
Agent is very knowledgeable and patient with me. Appreciate him going above and beyond! Thank you
August 5, 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Hi Cheryl,
Thank you for your wonderful review! We're thrilled to hear your service professional was knowledgeable, patient, and went above and beyond to help. Providing exceptional service and making sure our customers feel supported is exactly what we strive for. We'll be sure to share your kind words with him. Thank you for trusting Aptive to help protect your home. We truly appreciate your support!
-Jasmine, Aptive Care Team
Paul was very kind and listened to…
Paul was very kind and listened to everything I said; he helped me a lot.
August 5, 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Hi Elmi,
Thank you for your wonderful review! We're thrilled to hear Paul made such a positive impression. It's great to know he took the time to listen to your concerns with kindness and was able to provide the help you needed. We'll be sure to share your kind words with Paul. Thank you for trusting Aptive to help protect your home. We truly appreciate your support!
-Jasmine, Aptive Care Team
Anyone else having problems with mosquitoes?
Every Aptive service person to visit my home has been friendly, professional and eager to solve my mosquito problem. Sadly, I don't think the products they apply are very effective. I think I've averaged a call back every other week this summer and still can't enjoy an unmolested summer evening with my wife or friends on our back patio. I'm very disappointed with the results.
August 5, 2026
Unprompted review
Reply from Aptive Pest Control - Los Angeles
Hi Tom,
Thank you for your thoughtful feedback. We're glad to hear our service professionals have consistently been friendly, professional, and committed to helping with your mosquito concerns. We're sorry, however, that the results haven't met your expectations and that you're still unable to comfortably enjoy your backyard.
Please reach out to socialmedia@goaptive.com directly so we can review your account and arrange a complimentary reservice under Aptive's Promise. We'd appreciate the opportunity to reassess the situation and work toward getting your mosquito activity under control.
-Jasmine, Aptive Care Team
Reply from Aptive Pest Control - Los Angeles
Hi Kevin,
Thank you for your feedback. We're sorry to hear you're still experiencing pest activity. We understand how frustrating it is when you're not seeing the results you expected.
Please reach out to socialmedia@goaptive.com directly so we can review your account and arrange a complimentary reservice under Aptive's Promise. We'd appreciate the opportunity to address your concerns and help get the pest activity under control.
-Jasmine, Aptive Care Team
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