Our specialist was courteous to let us know when he would be arriving. He also used a pet-friendly solution so it wouldn’t harm our chickens. He was diligent about noticing any cracks in the foundatio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Aptiva Pest Control is a great company for all your pest control needs. They do a great job and the communication is always excellent. Anytime I have a question they get back to me right away. No bugs... See more
Company replied
Since Day One, I've never received any Detailed Information about what exactly the Definitions of the Treatment are. Today, again, I discovered in a telephone call, that Mosquitos are Not co... See more
Company replied
We had an Aptive appointment this past Tuesday, April 14th... Stephanie was exceptional! She really set a standard for pest treatment- Hope she's able to return for future appointments! We're ver... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
5251 W 73rd St, Ste C, 55439, Edina, MN, United States
- 16515657997
We overthink pests so you don't have to.
4.3
Excellent
226 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Charged without service and poor followup.
I have been charged for service, but the wrong residence was serviced. Also, the supervisor has not been responsive to having the situation corrected. I have already paid and my property has not been treated.
Horrible supervisory followup.
January 30, 2026
Reply from Aptive Pest Control - Minneapolis
Hi Kevin,
Thank you for bringing this to our attention. I can absolutely understand how frustrating it must feel to be charged for a service that was completed at the wrong residence, especially when you haven’t received the follow-up needed to correct the situation. That’s not the level of care or accountability we strive to provide at Aptive.
We would really like the opportunity to review your account and make this right. Please reach out to us at socialmedia@goaptive.com with your service address so our team can look into what happened, address the billing concern, and ensure your property receives the attention it should have from the start.
Your experience matters to us, and we appreciate you giving Aptive the chance to correct this.
-Jasmine
The technician was great
The technician was great. We talked and I shared our history of pest issues.
January 30, 2026
Reply from Aptive Pest Control - Minneapolis
Hi Scott,
Thank you for sharing your feedback! We’re glad to hear that your service professional was great and took the time to listen to your history and concerns. Providing attentive, personalized service is exactly what we strive for at Aptive, and it means a lot to know it made a positive difference for you. We truly appreciate you choosing Aptive to care for your home!
-Jasmine
Great service and great communication
Great service and great communication. We get text messages ahead of service and always a friendly service person who checks to see if we have any concerns or extra needs. Excellent!
January 27, 2026
Reply from Aptive Pest Control - Minneapolis
Hi Paul,
Thank you for sharing your experience with Aptive. We’re thrilled to hear that our communication and service have made your visits smooth and worry-free. Our team takes pride in keeping customers informed and checking in to address any concerns or extra needs, so it’s great to know that effort is noticed and appreciated. Thank you for choosing Aptive and for being part of the Aptive neighborhood, we truly value your trust in our team.
-Jasmine
Thorough and courteous service - thank you!
Taye was very thorough with our outside treatment as well as answering our questions. Thank you!
January 22, 2026
Reply from Aptive Pest Control - Minneapolis
Hi Amy,
Thank you for sharing your feedback! We’re thrilled to hear that Taye provided thorough service and took the time to answer all of your questions. At Aptive, we take pride in delivering detailed and effective pest protection while ensuring every customer feels informed and confident in the care of their home.
We truly appreciate you being part of the Aptive neighborhood and for trusting us to protect your home. Your kind words mean a lot to our team!
-Jasmine
Show up on time
Show up on time. If I have a problem in between services, they are more than willing to come back out out free of charge. I live on a lake. I have noticed I have many less spiders.
January 15, 2026
Reply from Aptive Pest Control - Minneapolis
Hi Phyllis,
Thank you for taking the time to share your experience. We’re glad to hear that our team has been punctual, responsive, and willing to address concerns between services. It’s wonderful to know that you’re already noticing fewer spiders, that’s exactly the kind of effective, reliable service we aim to provide at Aptive.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your pest control needs.
-Jasmine
Technician is wonderful!
Our technician, Anna, is so helpful in our pest control issues. She is friendly and kind and very nice to work with! We appreciate her professionalism and work ethic!
January 18, 2026
Reply from Aptive Pest Control - Minneapolis
Hi Joyce,
Thank you so much for sharing your experience and for choosing Aptive. We’re thrilled to hear that Anna has been so helpful and professional in addressing your pest control needs. Her friendly, attentive approach is exactly what we hope every service professional brings to each visit, and we’ll be sure to pass along your kind words to her. We truly appreciate you being part of the Aptive neighborhood and trusting us to care for your home.
-Jasmine
They charge you when they don't show…
They charge you when they don't show up, and month they showed up and walked to the side of my house then left without doing anything.
January 9, 2026
Reply from Aptive Pest Control - Minneapolis
Hi Scott,
Thank you for sharing your experience with us. We completely understand how frustrating it must have been to feel like service wasn’t fully completed while still being charged, and that is not the experience we want for our Aptive customers.
We take concerns like this very seriously and would like the opportunity to review your account and the details of your recent service. Our goal is to ensure you’re receiving the service you paid for and to make things right, whether that means adjusting billing or scheduling a follow-up visit to complete any missed work.
Please reach out to us at socialmedia@goaptive.com so we can review your account and work toward a resolution. Thank you for being part of the Aptive neighborhood and for giving us the chance to correct this.
-Jasmine
Reply from Aptive Pest Control - Minneapolis
Hi Holly,
Thank you for sharing your feedback! We’re glad to hear that our team provided great service and was helpful throughout your visit. At Aptive, we take pride in delivering reliable, professional pest control while making sure every customer feels supported and confident in the work being done.
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your home.
-Jasmine
They texted me back with answers to my…
They texted me back with answers to my concerns
January 15, 2026
Reply from Aptive Pest Control - Minneapolis
Hi Tom,
Thank you for sharing your experience! We’re glad to hear that our Aptive team responded promptly and addressed your concerns. Clear communication and ensuring our customers feel heard are very important to us, and it’s wonderful to know that this was reflected in your experience. Thank you for choosing Aptive and for being part of the Aptive neighborhood, we truly appreciate your trust and feedback.
-Jasmine
People were polite at the door.
January 1, 2026
Reply from Aptive Pest Control - Minneapolis
Hi Bernadine,
Thank you for taking the time to share your feedback! We’re glad to hear that our team made a positive impression and were polite when they arrived. At Aptive, we believe that respectful, professional service is just as important as effective pest control, and it’s great to know that was reflected in your experience.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to care for your home.
-Jasmine
Should alter their seasonal prices
Service has been timely and they complete what they claim to service. The effectiveness appears to be good. My question is why do they service with limitations during the winter season and still charge the same amount as the rest of the year for their service? During the winter service is minimal and time spent is 10 minutes at best, so why is the price the same as the rest of the year (other seasons)? Why do they try to service at all during the winter? They don’t cover everything in the winter/they can’t.
That is my basic complaint for this company.
December 31, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Nancy,
Thank you for sharing your experience and for recognizing the timeliness and effectiveness of the service. We appreciate you taking the time to explain your concerns as well.
Your question about winter service is a fair one. At Aptive, pest activity and treatment needs do change with the seasons, and colder weather does limit what can be treated safely and effectively. Winter visits are designed to focus on prevention, monitoring, and addressing areas where pests are most likely to overwinter, which is why those visits can be shorter and more targeted.
Our service pricing is structured around year-round protection rather than individual visits, meaning the cost reflects ongoing coverage, materials, and support across all seasons, not just the length of a single appointment. That said, we understand how the difference in time and scope during winter can feel confusing or frustrating, and we appreciate you calling that out.
We would be happy to review your service plan with you, walk through what is covered seasonally, and make sure expectations are clear moving forward. Please feel free to reach out to us directly at socialmedia@goaptive.com so we can discuss this further. Your feedback is valuable, and we’re glad to have you as part of the Aptive community.
-Jasmine
Reply from Aptive Pest Control - Minneapolis
Hi Scott,
Thank you for sharing your feedback! We’re glad to hear that you’ve consistently had positive experiences with Aptive. Our team takes pride in providing thorough, reliable pest control and making sure our customers feel confident in the care of their homes. We truly appreciate you choosing Aptive.
-Jasmine
No Documents of Factual Details
Since Day One, I've never received any Detailed Information about what exactly the Definitions of the Treatment are.
Today, again, I discovered in a telephone call, that Mosquitos are Not covered in my Contract. Martin said he now added it without additional expenses.
I still don't know the purpose and results of outside Mouse Control plastic boxes.
I've had more mice in my own basement traps than in the last 20 years...
The last Controller that place 3 traps in my basement appear useless; although, the same as I use and purchase at Menards Store for $10 carton of 6..
Will Aptiva Inspector ever look for holes around my foundation or under my house siding?
August 30, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Jim,
Thank you for taking the time to share this detailed feedback. We understand how frustrating it can be to feel unclear about what your treatments include and what results to expect, and that’s not the experience Aptive aims to provide. We appreciate you mentioning the mosquito coverage and are glad Martin was able to assist with adding that service, though we recognize this information should have been clearly communicated from the start.
It’s also concerning to hear about the lack of explanation around the exterior rodent stations, the effectiveness of the traps placed in your basement, and the absence of a thorough inspection around the foundation or siding. Aptive service professionals should be focused on explaining the treatment plan, identifying potential entry points, and helping reduce activity long term. If you need any further assistance or would like us to review your service in more detail, please don’t hesitate to reach out at socialmedia@goaptive.com. Your feedback is appreciated and helps us improve moving forward.
-Jasmine
All traps serviced both inside and out
All traps serviced both inside and out. No pest activity noted since we signed up.
December 30, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Mike and Patty,
Thank you for sharing your experience! We’re thrilled to hear that all traps were serviced and that you’ve had no pest activity since signing up with Aptive. Providing thorough and effective service is our top priority, and it’s wonderful to know it’s making a difference for your home. We truly appreciate you being a valued part of the Aptive community!
-Jasmine
I asked the applicator to come back and complete the service
I asked the applicator to come back and complete the rest of the program. He filled some of the bait stations and that was all. He missed the eves, windows and doors for insects. I also needed new mouse strips in my garage, but he never returned to complete the job. I’m very disappointed in the service this quarter. I also left him a phone text with no answer.
December 27, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Ralph,
Thank you for taking the time to share this feedback. We understand how frustrating it is to schedule a service and feel like key parts of your pest control program were missed, especially when you followed up and didn’t receive a response. That’s not the experience we want for our Aptive customers.
Your concerns about the bait stations, exterior treatment around eaves, windows, and doors, and the missing mouse strips in the garage are important, and it’s clear this visit didn’t meet the standard we hold our service professionals to. We appreciate you bringing this to our attention so we can review what happened and make sure your home receives the thorough service you’re paying for.
We’d really like the opportunity to make this right and ensure the rest of your program is completed properly. Please reach out to us at socialmedia@goaptive.com so we can look into this and get a follow-up scheduled. Your trust means a lot to us, and we want you to feel confident choosing Aptive to protect your home.
-Jasmine
Service on Dec 27 2025
I don't see the person who comes do service. From what I can see from results service is working. Not much problem with pests as before.
Seems service is working good.
December 28, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Bob,
Thank you for taking the time to share your experience and for being part of the Aptive community. We’re glad to hear that our services are making a noticeable difference and helping reduce pest issues around your home.
At Aptive, we strive to provide effective, thorough, and professional service at every visit, and it’s wonderful to know the results are reflecting our efforts. We truly appreciate your trust in us and look forward to continuing to keep your home protected.
-Jasmine
Excellent service
December 19, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Armando,
Thank you for taking the time to share your experience and for being part of the Aptive community. We’re thrilled to hear that you’re pleased with the service you’ve received.
At Aptive, we strive to provide professional, reliable, and thorough service at every visit, and it’s wonderful to know our efforts are making a difference. We truly appreciate your trust and look forward to continuing to serve you.
-Jasmine
Logan
Logan, the technician provided detailed information including pictures of the service
December 9, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Barbara,
Thank you for sharing your experience! We’re glad to hear our service professional was helpful in answering your questions and concerns while completing the job. At Aptive, we strive to provide service that is both thorough and informative, so it’s wonderful to know our team delivered on both.
We truly appreciate you choosing Aptive and being part of our community. If you ever have questions or need anything, we’re always happy to help.
-Jasmine
So thorough and clear communication as…
So thorough and clear communication as to when arriving and what services were completed!
December 14, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Tamar,
Thank you for sharing your feedback! We’re thrilled to hear that our team was thorough and provided clear communication regarding their arrival and the services completed. At Aptive, we take pride in delivering reliable, transparent, and professional service to every home we visit.
We truly appreciate you being a part of the Aptive community and look forward to continuing to protect your home.
-Jasmine
I don't know what kind of bugs he was…
I don't know what kind of bugs he was killing with a December treatment in Minnesota
December 8, 2025
Reply from Aptive Pest Control - Minneapolis
Hi there,
Thank you for sharing your thoughts. I understand why a December treatment in Minnesota might raise questions about what pests are being targeted. At Aptive, our service professionals tailor treatments to the season and local conditions to help prevent overwintering pests and keep your home protected year-round.
We appreciate your feedback, as it helps us make sure our approach is clear and effective. If you’d like, we’d be happy to review your recent treatment and explain exactly what was addressed and why. You can reach us at socialmedia@goaptive.com. Thank you for being part of the Aptive neighborhood.
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.