I'm not impressed yet. Since starting this service, I have seen a significant increase in spider webs outside of my home and have had a couple big spiders inside. The Facebook community page for my ci... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We are asked if there are any specific insects/pests Aptive should spray for the day of our appointment. For example, this appointment we asked them to target Asian Beetles and Box Elder Bugs. The co... See more
Company replied
The tech was amazing - he took his time spraying all over. Then he checked for cobwebs and took them down. We had problems initially getting ahold of the company, but when we found the right phone num... See more
Company replied
We had an Aptive appointment this past Tuesday, April 14th... Stephanie was exceptional! She really set a standard for pest treatment- Hope she's able to return for future appointments! We're ver... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
5251 W 73rd St, Ste C, 55439, Edina, MN, United States
- 16515657997
We overthink pests so you don't have to.
4.2
Great
257 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Aptive Pest Control - Minneapolis
We love to hear this, Claudette! Providing exceptional service every time we're at your home is our goal, and it's wonderful to know that you've been satisfied. Thanks for being the best part of Aptive!
-Alexis
Great service and staff!
March 22, 2026
Reply from Aptive Pest Control - Minneapolis
Hi there,
Thank you for the great feedback! We’re so glad to hear you’ve had a positive experience with both our service and our team.
At Aptive, we take pride in making sure everything is handled with care and professionalism from start to finish. We truly appreciate you choosing Aptive and being part of the neighborhood!
-Jasmine
The Aptive Pest Control Service is well documented with excellent communication.
The Aptive Pest Control Service Technicians have been very professional and competent, and I really like the way they communicate their planned arrival, control application process and a comprehensive follow up text (with photos) and phone call (if necessary). Very thorough all the way around.
March 18, 2026
Reply from Aptive Pest Control - Minneapolis
Hi Jeffrey,
Thank you for such a thoughtful and detailed review, it really means a lot to us.
We’re glad to hear our Aptive service professionals have been professional, thorough, and communicative throughout your experience. From arrival updates to explaining the treatment process and providing follow-up with photos, we want you to feel informed and confident every step of the way.
It’s great to know everything has been handled with the level of care and attention you expect. We truly appreciate you choosing Aptive and being part of our community!
-Jasmine
They did a good job.
March 11, 2026
Reply from Aptive Pest Control - Minneapolis
Hi Lisa,
Thank you for taking the time to share your feedback! We’re glad to hear that your service was handled well.
At Aptive, we take pride in making sure every job is done right and handled with care. We appreciate you choosing Aptive and being part of our neighborhood. If you ever need anything, you can trust that we’ve got this handled.
-Jasmine
Lorenzo was here on time
Lorenzo was here on time, explained everything he had done in words & pictures, & seemed very organized.
Very pleased with his work.
March 18, 2026
Reply from Aptive Pest Control - Minneapolis
Hi Ken,
Thank you for sharing your experience! We’re thrilled to hear that Lorenzo was on time, organized, and thorough in explaining his work with both words and photos. That level of care and transparency is exactly how we like to have every visit handled at Aptive.
We appreciate you choosing Aptive and being part of our neighborhood. If there’s ever anything more you need, you can rest easy knowing we’ve got this handled.
-Jasmine
They offer awesome service every time!
They offer awesome service. The tell you what time they will be at your house. And they show up at that time. They explain what they found during their service and explain what they did to address any pest issues.
March 15, 2026
Reply from Aptive Pest Control - Minneapolis
Hi Cathy,
Thank you for taking the time to share your experience! We’re thrilled to hear that our team has provided reliable, on-time service and clearly communicated what they found and how they addressed any pest concerns. At Aptive, we pride ourselves on providing both effective pest control and a transparent, informative experience for our customers.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to provide high-quality service for your home.
-Jasmine
Service itself was good
Service itself was good; date of service was a week later than notified.
March 6, 2026
Reply from Aptive Pest Control - Minneapolis
Hi there,
Thank you for sharing your feedback. I’m glad to hear that you were satisfied with the service itself, but I completely understand how frustrating it can be when the date of service doesn’t match what was initially communicated. That’s not the level of consistency Aptive aims to provide.
We appreciate you bringing this to our attention, as it helps us improve communication and scheduling for all of our customers. Please feel free to reach out to us directly at socialmedia@goaptive.com if you’d like us to review your account or address any concerns. We truly value your feedback and the opportunity to make your experience even better.
-Jasmine
Arrived per the provided schedule.
Arrived per the provided schedule.
Agents were friendly.
March 6, 2026
Reply from Aptive Pest Control - Minneapolis
Hi Dennis,
Thank you for taking the time to share your feedback! We’re glad to hear that our team arrived on schedule and that you found our service professionals friendly. At Aptive, we strive to provide timely, effective service while making sure every customer feels comfortable and well cared for.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to provide reliable service for your home.
-Jasmine
I have a dog and my only complaint is…
I have a dog and my only complaint is that every time they come out they leave my gates open for my fenced in yard. My dog has now gotten out several times and i live right next to a very busy road. I have requested that this be told to there people, but it keeps happening.
March 1, 2026
Reply from Aptive Pest Control - Minneapolis
Hi Lisa,
Thank you for taking the time to share this with us. We can absolutely understand how concerning this would be, especially with a busy road nearby and the safety of your dog at risk. That’s not something you should have to worry about after a service visit.
At Aptive, our service professionals are expected to be mindful of each customer’s property, including making sure gates are securely closed before leaving. Since you’ve already requested this multiple times and it’s still happening, we take that feedback seriously and want to make sure it’s addressed appropriately with the team responsible for your services.
Please reach out to us at socialmedia@goaptive.com so we can review your account and place clear notes for your property to help prevent this from happening again. We truly appreciate you bringing this to our attention, and we want to do our part to help keep both your home and your dog safe while we provide your Aptive service.
-Jasmine
Bugs do get inside
I do expect inside the home to be serviced as well as around the house. There was no service on March 1st, was a Sunday.
March 1, 2026
Reply from Aptive Pest Control - Minneapolis
Hi Patricia,
Thank you for sharing your feedback. We sincerely apologize for any confusion or inconvenience regarding your recent service. At Aptive, we strive to provide thorough pest control both inside and around the home, and it’s important to us that every visit meets your expectations.
Regarding the March 1st service, we typically do not schedule visits on Sundays, which may have caused the misunderstanding. If you’re seeing any pest activity or missed areas, please reach out to us directly at socialmedia@goaptive.com. We’d be happy to schedule a re-service at a time that works best for you to ensure your home is fully protected.
We truly value you as part of the Aptive family and appreciate the opportunity to provide the service you expect and deserve.
-Jasmine
Unreliable
This company does not keep their appointments. We need to schedule multiple times before they actually come out. We were told that they could spray high on our sofets but then when the actual person would show up to do the job they told us they didn't have the equipment to spray high on the house. They would not treat the house as promised sometimes because of impending weather. All reps have been friendly. We will be cancelling as soon as our year is up. It has been a very unreliable service.
March 1, 2026
Reply from Aptive Pest Control - Minneapolis
Hi Jon,
Thank you for taking the time to share your feedback. We truly appreciate you acknowledging the friendliness of our team, but we’re very sorry to hear about the challenges you’ve experienced with scheduling and service consistency. At Aptive, we take reliability seriously, and it’s clear that in your case we fell short of meeting the high standards we strive to provide for every customer.
We understand how frustrating it can be when expectations around appointments, equipment, or weather adjustments aren’t met. Your feedback is important and will be shared with our scheduling and service teams to help improve the experience for all customers.
If you’re open to it, please reach out to us directly at socialmedia@goaptive.com so we can review your account and see how we can make your remaining service visits more reliable and aligned with your expectations. We truly value you as part of the Aptive family and appreciate the chance to make things right.
-Jasmine
Consistent professional work
March 7, 2026
Reply from Aptive Pest Control - Minneapolis
Hi Margaret,
Thank you for sharing your feedback! We’re glad to hear that our team consistently provides professional service. At Aptive, we take pride in delivering reliable, thorough, and attentive pest control for every home, and it’s wonderful to know our efforts continue to meet your expectations. We truly appreciate you choosing Aptive to help protect your home!
-Jasmine
Our property pest control has greatly…
Our property pest control has greatly improved.
February 26, 2026
Reply from Aptive Pest Control - Minneapolis
Hi Paul,
Thank you for sharing your feedback! We’re thrilled to hear that your Aptive service has made a noticeable difference in controlling pests on your property. Our team works hard to provide thorough, effective pest management, and it’s always rewarding to hear when our efforts lead to real results. We truly appreciate you choosing Aptive and being part of the Aptive neighborhood!
-Jasmine
Always great communication
Always great communication, let me know what they are gonna do.
March 4, 2026
Reply from Aptive Pest Control - Minneapolis
Hi Bridget,
Thank you for sharing your feedback! We’re glad to hear that your Aptive service consistently includes clear communication and that our team keeps you informed about what to expect during each visit. Providing thorough, transparent service is something we take pride in, and it’s rewarding to know that effort stands out. We truly appreciate you choosing Aptive and being part of the Aptive neighborhood!
-Jasmine
Professional service
Issac is great at explaining exactly what service he is providing and why. I appreciate him reporting what activity he has observed in my yard.
February 27, 2026
Reply from Aptive Pest Control - Minneapolis
Hi Gail,
Thank you for taking the time to share your experience! We’re thrilled to hear that Issac has been clear in explaining the service he provides and keeping you informed about activity in your yard. At Aptive, our service professionals take pride in providing thorough, transparent, and effective pest control, and it’s wonderful to know Issac delivered that for you.
We truly appreciate your trust in Aptive and look forward to continuing to keep your home and yard protected.
-Jasmine
TitleI gave Aptive only one star
Title: I gave Aptive only one star primarily because once signed on for the service, I have been unable to cancel the service. Every time I attempt to cancel the service I’m told that I have more time left on my contract. I agree to continue through the remaining time but that I do not want to renew my contract. This is the same story I get every time I call to cancel. I never call to renew my contract but apparently this happens automatically and Aptive is “helpless” to stop this. I think this Company needs to be investigated for illegal business practices.
February 28, 2026
Reply from Aptive Pest Control - Minneapolis
Hi Susanne,
Thank you for sharing your experience. I completely understand your frustration with the difficulty you’ve had trying to cancel your service and the concerns you’ve raised about automatic renewals. At Aptive, we strive for transparency and ease of service, and I’m truly sorry that your experience did not reflect that.
We want to make this right. If you’re willing, please reach out to us directly at socialmedia@goaptive.com so we can review your account, ensure your contract preferences are accurately updated, and address any remaining concerns. Your feedback is important to us, and we take it seriously as we continue working to provide clear communication and quality service for all of our customers.
Thank you again for letting us know, and for giving Aptive the opportunity to resolve this situation.
-Jasmine
Anna
The last person that came out, Anna. She was very polite and did everything that was to be done. Treated for the bugs, checked the mouse boxes and brushed down the eves and entrances the the house. She was very polite.
February 21, 2026
Reply from Aptive Pest Control - Minneapolis
Hi Dawn and Doug,
Thank you so much for sharing your experience! We’re thrilled to hear that Anna provided polite, thorough service and took care of all the areas needed. At Aptive, we take pride in our service professionals and the attention they give to every home, and it’s wonderful to know that Anna delivered that for you.
We truly appreciate you taking the time to recognize her efforts and for trusting Aptive with your pest control needs.
-Jasmine
Nice experience
Overall their communication is good. We receive advanced notice of impending visits and photos and follow up after the visit. Both are appreciated
February 27, 2026
Reply from Aptive Pest Control - Minneapolis
Hi Jeff,
Thank you for taking the time to share your feedback! We’re thrilled to hear that our communication and follow-ups have been helpful and appreciated. At Aptive, we strive to keep our customers informed every step of the way, from advanced notifications to post-service updates, so you can feel confident and informed about your pest control service.
We truly appreciate your trust in Aptive and look forward to continuing to provide you with effective and reliable service.
-Jasmine
Your technician was prompt
Your technician was prompt, courteous and explained the treatment he was providing and asks me if I had any questions. He followed up his work with explanatory notes and photos. I appreciate that.
February 25, 2026
Reply from Aptive Pest Control - Minneapolis
Hi Bob,
Thank you for sharing your experience with Aptive. We’re glad to hear our service professional was prompt, courteous, and thorough in explaining the treatment and answering your questions. Providing clear communication, detailed service notes, and photos is always our goal, and we appreciate having you as part of the Aptive neighborhood.
-Jasmine
Aptive has always done an excellent…
Aptive has always done an excellent job. They treat all the pests. We had spider problems being on the lake and they took care of them.
February 18, 2026
Reply from Aptive Pest Control - Minneapolis
Hi there,
Thank you for sharing your experience! We’re thrilled to hear that Aptive has consistently provided excellent service and addressed all your pest concerns.
It’s especially great to know we could help with the spider issues around your lake home, providing thorough, effective treatments is exactly what we aim for. We truly appreciate you choosing Aptive and being part of our community.
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.