I'm not impressed yet. Since starting this service, I have seen a significant increase in spider webs outside of my home and have had a couple big spiders inside. The Facebook community page for my ci... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We are asked if there are any specific insects/pests Aptive should spray for the day of our appointment. For example, this appointment we asked them to target Asian Beetles and Box Elder Bugs. The co... See more
Company replied
The tech was amazing - he took his time spraying all over. Then he checked for cobwebs and took them down. We had problems initially getting ahold of the company, but when we found the right phone num... See more
Company replied
We had an Aptive appointment this past Tuesday, April 14th... Stephanie was exceptional! She really set a standard for pest treatment- Hope she's able to return for future appointments! We're ver... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
5251 W 73rd St, Ste C, 55439, Edina, MN, United States
- 16515657997
We overthink pests so you don't have to.
4.2
Great
257 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service from Aptive
Aptive service person did all of the expected work quickly and competently
September 9, 2025
Reply from Aptive Pest Control - Minneapolis
Hi John,
Thank you for sharing your feedback. We’re glad to hear that our service professional completed the work quickly and competently. At Aptive, we strive to provide efficient, thorough, and reliable pest control, and it’s wonderful to know that your experience reflects that.
-Jasmine
Your professional was excellent!
September 13, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Jim,
Thank you for sharing your feedback! We’re thrilled to hear that our service professional provided excellent service. At Aptive, we take pride in delivering thorough, reliable, and professional pest control, and it’s wonderful to know our efforts are appreciated. We look forward to continuing to keep your home comfortable.
-Jasmine
The technician sent 3 texts in a row
The technician sent 3 texts in a row. 1) be there in 30 minutes 2) what concerns 3) job complete. We never saw him. I texted back “you missed all the webs under deck. He asked if I wanted him to come back. I said yes. Never happened.
Very disappointed with Aptive service. I will be canceling when contract is done.
August 29, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Sheila,
Thank you for sharing your experience. We’re very concerned to hear that your service professional did not complete the requested treatment under your deck and that the follow-up visit did not occur as planned. That is not the level of service we strive to provide at Aptive, and we completely understand your frustration.
We’d like the opportunity to review your account and see how we can make this right. Please reach out to us directly at socialmedia@goaptive.com with your service address so we can ensure any outstanding concerns are addressed promptly. Your feedback is important to us and helps us continue improving the quality and reliability of our service for every homeowner in the Aptive neighborhood.
-Jasmine
I had a fantastic experience with the…
I had a fantastic experience with the service technician, Andrew! From the moment he confirmed the appointment, I felt like I was in great hands. His professionalism shone through every step of the process, from the treatment itself to the detailed images he provided of the work. It was clear he treated my home with the utmost care and respect. Thank you, Andrew, for a job well done!
September 4, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Thomas,
Thank you for sharing your experience! We’re thrilled to hear that Andrew provided such professional and thorough service. At Aptive, we take pride in ensuring our service professionals treat every home with care and respect while keeping our homeowners informed every step of the way. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home protected.
-Jasmine
Reply from Aptive Pest Control - Minneapolis
Hi Matt,
Thank you for your feedback! We’re glad to hear that your experience with Aptive was easy and hassle-free. At Aptive, we strive to make pest control simple, effective, and stress-free for our neighbors. If you ever have questions or need additional assistance, please reach out. We’re always happy to help.
-Jasmine
This company failed to provide service…
This company failed to provide service in July yet charge us. When they came in August we had spider webs back in a little over a week.
August 15, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Sue and Steve,
Thank you for sharing your experience. I’m very sorry to hear about the missed service in July and the ongoing issues with spiders in your home. At Aptive, we strive to provide reliable and thorough pest control, and it’s clear that we fell short in your case.
We take feedback like this seriously and would like the opportunity to review your account and address the issues you’ve experienced. Please reach out to us at socialmedia@goaptive.com so we can ensure proper follow-up and work toward a resolution that restores your confidence in Aptive.
Your feedback helps us improve and better serve our neighbors who rely on Aptive to protect their homes.
-Jasmine
We have had someone out twice to get…
We have had someone out twice to get rid of a yellow jacket ground nest and it hasn't worked. Also, I don't find it easy to communicate our needs between monthly service visits. The website doesn't seem to work well to communicate why we need someone to come out mid- month?
August 28, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Denny,
Thank you for sharing your experience with us. I understand how frustrating it must be to have a yellow jacket nest persist after multiple visits, and I’m sorry that our communication tools haven’t made it easy for you to get the support you need between services. At Aptive, we want every customer to feel confident that concerns are fully resolved and that reaching us is simple. Please reach out to us directly at socialmedia@goaptive.com so we can review your account and set up a follow-up service that specifically addresses the yellow jacket issue. We’ll also take a closer look at the communication challenges you’ve mentioned to ensure your future requests are handled smoothly. We appreciate you being part of the Aptive neighborhood and will do everything we can to get this resolved for you.
-Jasmine
Bugs away
The gentleman that came was very efficient. Sent pictures of what he did afterwards and was attentive to what I asked him to do.
August 26, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Gwen,
Thank you for sharing your feedback! We’re thrilled to hear that our service professional was efficient, attentive, and provided photos to highlight the work completed. At Aptive, we take pride in delivering thorough and personalized service, and it’s wonderful to know our efforts to keep you informed and address your requests are appreciated.
-Jasmine
The guys always communicate well and…
The guys always communicate well and take the time to talk to me when they are here. No bug or spider issues anymore!
August 26, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Don,
Thank you for sharing your feedback! We’re thrilled to hear that our team communicates well and takes the time to address your questions, and even more delighted to know that you’re no longer experiencing bug or spider issues. At Aptive, we take pride in providing thorough, effective, and attentive pest control, and it’s wonderful to know our efforts are making a real difference in your home.
-Jasmine
Very thorough service of our home exterior. Excellent communications on day of your…
Excellent communications on day of your visit and notice prior to the day of service.
August 24, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Mike,
Thank you for sharing your feedback! We’re glad to hear that our communication before and during your service visit met your expectations. At Aptive, we take pride in keeping our customers informed every step of the way while delivering thorough and effective pest control, and it’s wonderful to know our efforts are appreciated.
-Jasmine
The Experts in Pest Control
The company has well trained technicians who are courteous, attentive to detail, informative, & competent!
August 23, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Donald,
Thank you for sharing your feedback! We’re thrilled to hear that our service professional have demonstrated courtesy, attentiveness, and competence. At Aptive, we take pride in training our team to provide thorough, informative, and professional service, and it’s wonderful to know that our efforts are making a positive impact on your experience.
-Jasmine
Reply from Aptive Pest Control - Minneapolis
Hi Terry,
Thank you for sharing your feedback! We’re glad to hear that our service professionals are consistently respectful and informative. At Aptive, we take pride in providing professional, thorough, and helpful service, and it’s wonderful to know our team’s approach is appreciated.
-Jasmine
I have cobwebs all over the outside of…
I have cobwebs all over the outside of the house. I thought your services prevented those insects from doing that
August 14, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Kathleen,
Thank you for sharing your feedback. We understand how frustrating it can be to see cobwebs on your home, even after treatment. While our services are designed to reduce pest activity and prevent future issues, spiders and webs can still appear, especially in outdoor areas. At Aptive, we strive to provide thorough and effective pest control, and we’d be happy to schedule a follow-up visit to address any areas of concern and ensure your home is better protected. Please don’t hesitate to reach out to us at socialmedia@goaptive.com so we can assist you directly. We truly appreciate you being part of the Aptive neighborhood and look forward to helping you enjoy a comfortable home.
-Jasmine
Great Service
Always let me know when they are coming out well a head of time. Communicate well what service are performed. They even send pictures and videos so you know what they did.
August 19, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Josh,
Thank you for sharing your feedback! We’re so glad to hear that our team keeps you informed, communicates clearly about the services performed, and provides photos and videos to show the work completed. At Aptive, we take pride in providing transparent, thorough, and attentive service so our customers can feel confident in the protection we provide. We truly appreciate having you in the Aptive neighborhood and look forward to continuing to keep your home safe.
-Jasmine
Not repelling wasps.
Whatever you use to treat for insects is not keeping the wasps away they just keep trying to rebuild their nest I've had to spray it myself with a spray from walmart. My wife and stepchild are allergic.
August 14, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Douglas,
Thank you for sharing your experience with us. I’m very sorry to hear that the wasp issue persists and that you’ve had to handle it yourself, especially given the serious allergy concerns for your wife and stepchild. That is understandably stressful, and it’s not the level of protection we aim to provide at Aptive.
I would love the opportunity to personally review your account and coordinate with our service team to ensure a more effective approach is taken to manage the wasps. Our goal at Aptive is to protect your home and the safety of your family, and I want to make sure we provide the right solutions to address this situation.
Please reach out to me directly at socialmedia@goaptive.com so we can discuss next steps and schedule a follow-up to properly manage the wasp activity. We truly appreciate your feedback and the chance to improve your experience.
-Jasmine
Great service
Great service, listened and adjusted to what concerns were being addressed and always easy to work with
August 14, 2025
Reply from Aptive Pest Control - Minneapolis
Hi John,
Thank you for sharing your experience! We’re delighted to hear that our team listened to your concerns, adjusted the service to meet your needs, and made the process easy for you. At Aptive, we take pride in providing personalized, reliable pest control and excellent customer service. We truly appreciate your business and look forward to continuing to serve you.
-Jasmine
I emphasized spiders were a big issue…
I emphasized spiders were a big issue this season. When the reps were almost finished, I needed to go out and advise them they missed some spots that I mentioned on the pretreatment meeting with them. I then had to go around and review the work and ask them to do more.
August 13, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Anthony,
Thank you for sharing your experience with us. We’re sorry to hear that your concerns about spiders weren’t fully addressed during your recent service. At Aptive, we want you to feel confident that your home is thoroughly protected, and you should never feel like you have to oversee the work yourself.
We’d like the chance to review your account and make sure every area of concern is properly treated moving forward. Please reach out to us at socialmedia@goaptive.com or let us know the best way to connect, so we can ensure your next service meets the high standard you deserve.
Thank you for being part of the Aptive neighborhood. Your feedback helps us improve and provide the best service possible.
-Jasmine
On time service and able to schedule…
On time service and able to schedule either AM or PM service times.
Professional employee - Anna.
August 6, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Ward and Anna,
We’re so glad to hear that our team has been on time and flexible with scheduling! It’s wonderful to know that our service professional provided professional service and made your experience a positive one. At Aptive, we take pride in offering reliable, convenient, and attentive service to every customer.
Thank you for being part of the Aptive neighborhood and trusting us to keep your home protected!
-Jasmine
Representative was great, verdict out on product
Work done was terrific. Representative notified us their arrival time and was prompt. Listened to what we had to say and was mindful applying products inside and out.
I am wondering about product effectiveness. We are seeing more bug activity throughout yard and in the home than we had with our last company we were using. Also, online support and inquiry is a four day wait as company is “experiencing high call volume”. That seems a bit long. I have not called and that may be faster service response.
August 5, 2025
Reply from Aptive Pest Control - Minneapolis
Hi Tim,
Thank you for sharing your feedback. I’m glad to hear that our service professional was prompt, communicative, and attentive during your visit. I completely understand your concern about continued pest activity and the importance of seeing results from our treatments.
We’d like to review your account and make sure your treatment plan is optimized to address the pests in your home and yard. For a quicker response than online support, you can also call us directly. Please reach out to us at socialmedia@goaptive.com with your service address so we can take a closer look and work on a solution. We truly appreciate you being part of the Aptive neighborhood and giving us the opportunity to make this right.
-Jasmine
Reply from Aptive Pest Control - Minneapolis
Hi Amy,
We’re so sorry to hear about this experience. At Aptive, we know how valuable your time is, and it’s unacceptable for you to rearrange your morning only for no one to show and no communication to follow. This isn’t the standard of service we hold ourselves to, and we want to make it right.
I’d like to personally review your account to see what went wrong and get your service back on track as quickly as possible. Please reach out to us at socialmedia@goaptive.com with your service address so we can take care of this promptly.
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.