Aptive Pest Control,their techs are awesome especially Julius he is so nice and listen to my needs you can him send over here all the time. 💯% satisfied with his work thank you Julius and Aptive Pes... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This company is absolutely great and I highly recommend! Their top priority is their customer and taking care of all our needs. They respond quickly, go above and beyond, with highly trained prof... See more
Company replied
Poor customer service for the recent events. Was promised a certain timeframe but tech came a lot earlier and did not meet the request that was made. Attempts were lazily made to fix issue but nothing... See more
Company replied
I have had Aptive for 6 years now. They have been listening to my needs for years. No matter how many times I would call in the beginning for a revisit. They even call to ensure that everything is... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
4597 Parkbreeze Ct, 32808, Orlando, FL, United States
- 16892201192
We overthink pests so you don't have to.
4.2
Great
167 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Aptiva’s reps are professionals!
Aptiva’s reps are always on time, courteous and thorough in the review, and treatment of my property.
June 13, 2025
Reply from Aptive Pest Control - Orlando
Hi Lura,
Thank you so much for the kind words! We’re thrilled to hear that our service professionals have been timely, courteous, and thorough with your treatments. That level of care and consistency is exactly what we aim to deliver with every visit.
We’re grateful to have you as part of the Aptive neighborhood and appreciate your trust in us to help protect your home!
-Jasmine
Knowledge Sells
Your entire staff is very knowledgeable about the product and all the “what if’s I asked” . You have a non replaceable employee that showed me and sold me, Bethany. I believe she is your strongest representative of Aptive. Thanks to your entire company.
Thank You,
James Boone
June 12, 2025
Reply from Aptive Pest Control - Orlando
Hi James,
Thank you so much for the thoughtful review! We're thrilled to hear that our team has been knowledgeable and thorough in answering all your questions—but especially grateful for your kind words about Bethany. She truly embodies the values we strive for at Aptive, and we’re lucky to have her representing our team.
It means the world to know that you felt confident and well-informed throughout your experience. Thank you for being part of the Aptive neighborhood—we're excited to continue protecting your home with care and expertise!
-Jasmine
This time and 40% of the visits I had…
This time and 40% of the visits I had to supervise your employees as they seem not to care of what they were doing.
Never had replacement traps and lack of materials to perform the inside of the house. Would not recommend this place to anyone I know
June 15, 2025
Reply from Aptive Pest Control - Orlando
Hi there,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience has been so frustrating and far from what we aim to deliver at Aptive. It’s concerning to hear that you've felt the need to supervise our team during multiple visits and that we’ve shown up unprepared to service the interior of your home properly.
This isn’t the standard of care or professionalism we expect from our service professionals, and we appreciate you bringing this to our attention. We’d like to take a closer look into what happened and work with you to make this right, whether that means addressing missed services or ensuring the team is properly equipped moving forward.
Please feel free to reach out to us directly at socialmedia@goaptive.com with your service address so we can follow up directly. We value your trust and your time, and we want to make sure your concerns are fully addressed.
Thank you again for the feedback—it’s how we grow and improve.
-Jasmine
Aptive comes in and quickly delivers…
Aptive comes in and quickly delivers their excellent service.
June 4, 2025
Reply from Aptive Pest Control - Orlando
Hi there,
We truly appreciate your feedback! At Aptive, we aim to deliver efficient, high-quality service with every visit, and we're so glad to hear that’s been your experience. It’s great to know our team is making things quick and easy while still delivering the protection you count on. Thanks for choosing Aptive—we're grateful to have you with us!
-Jasmine
Representative is very receptive to…
Representative is very receptive to comments and issues and needs.
June 4, 2025
Reply from Aptive Pest Control - Orlando
Hi Magaly,
Thank you for sharing your experience! At Aptive, we believe listening closely to our customers’ comments and concerns is key to delivering the best service possible. We’re glad to hear our representative was attentive and responsive to your needs. Your feedback helps us continue improving — we appreciate you choosing Aptive!
-Jasmine
Service scheduled for June 5, 2025, I believe.
My service was scheduled for June 5, 2025, I believe. But I was not home and when I came home there was not a notice placed on my door stating that anyone had been there. The previous company, RIDD, always placed a notification on my door to let me know that someone had been there which gave me a sense of accomplishment on their part. With no notification, I can't even ascertain that anyone was there. The only notification I received was an email that you had been there. RIDD sent an email along with leaving a notification of their visit.
June 5, 2025
Reply from Aptive Pest Control - Orlando
Hi Jackie,
Thank you for taking the time to share your experience — we really appreciate your input, and we’re sorry you feel unsure whether your service was completed. At Aptive, we want you to feel fully informed and at ease after each visit, and we completely understand how a physical notification can aid in that peace of mind. We’re currently looking into our processes to make sure we’re delivering that extra step of communication, and we’ll share your feedback with our team to help make improvements. Please feel free to reach out directly at socialmedia@goaptive.com if you’d like to go over the details of your service — we’re here to make sure you feel comfortable and well cared for by Aptive.
-Jasmine
You can always count on them
You can always count on them. Was afraid they were going to show up while I was not at home as I had a doctor’s appointment. They were nice enough to change their schedule around and come while we were home.
May 31, 2025
Reply from Aptive Pest Control - Orlando
Hi Mayra,
Thank you for sharing your experience! We’re so glad our team was able to accommodate your schedule and provide the service at a time that worked for you. At Aptive, we understand how important flexibility and communication are, especially during busy times. We truly appreciate you being part of the Aptive family and look forward to continuing to deliver dependable, customer-focused care.
-Jasmine
The technicians are always polite and…
The technicians are always polite and informative.
June 6, 2025
Reply from Aptive Pest Control - Orlando
Hi Megan,
We’re glad to hear our service professionals have been both polite and informative during your visits! At Aptive, we believe that respectful communication and clear information are key to providing the best service experience. Thanks for being part of the Aptive family — we look forward to continuing to support your pest control needs!
-Jasmine
Live roaches found
Live roaches found in same area that was treated the next day. Asked for flying insect plug ins in advance and did not receive them.
May 28, 2025
Reply from Aptive Pest Control - Orlando
Hi Donna,
Thank you for taking the time to share your experience with Aptive. We’re sorry to hear that live roaches were still present the day after treatment and that you didn’t receive the flying insect plug-ins as requested. That’s definitely not the level of service we strive to provide.
We want to make this right by addressing both the ongoing pest concern and ensuring you receive the products you were promised. Please reach out to us directly at socialmedia@goaptive.com or let us know the best way to connect so we can promptly schedule a follow-up treatment and get those plug-ins sent your way.
At Aptive, your satisfaction and comfort are our top priorities, and we appreciate the opportunity to improve your experience. We look forward to restoring your confidence in our service.
-Jasmine
I hired you to get rid of my snail…
I hired you to get rid of my snail infestation well over a year ago. No progress noticed since. I am about to cancell your service.
June 3, 2025
Reply from Aptive Pest Control - Orlando
Hi Robert,
Thank you for sharing your experience with us. We’re truly sorry to hear that your snail issue hasn’t improved after more than a year—that’s definitely not the outcome we want for any of our Aptive customers. We understand how frustrating this must be, especially when you’ve trusted us to handle it.
We’d really appreciate the opportunity to address this directly and find a solution that works for you. If you’re open to it, please reach out to our team at socialmedia@goaptive.com so we can review your account and customize a plan to better tackle the infestation.
Your satisfaction means a lot to us, and we hope to make things right before you decide to cancel. Thanks again for your feedback—it helps us improve every day.
-Jasmine
They never clean the cob webs off the…
They never clean the cob webs off the porch. The last one was on his phone and only sprayed 1/2 the house. Have been unimpressed by this company and will not be renewing our contract.
May 31, 2025
Reply from Aptive Pest Control - Orlando
Hi Mary,
Thank you for taking the time to share your experience — we’re truly sorry that we fell short of your expectations.
At Aptive, we aim to provide a complete, careful, and convenient service for all our customers, and we’re disappointed to hear that we missed the mark during your recent visit. We appreciate your honesty, as it helps us identify where we can improve.
It’s especially frustrating when you’re expecting a thorough treatment and feel that it’s incomplete — that’s not the standard we hold ourselves to, and we want to make this right. Please reach out directly to us at socialmedia@goaptive.com, and we’d be delighted to schedule a follow-up service to address any missed areas, clean away cobwebs, and make sure you’re fully satisfied with your service.
Thank you for choosing Aptive — we’re looking forward to turning your experience around.
-Jasmine
They get the job done right!
They get the job done and if I ever had an issue in between applications they always come back out right away with no complaints. They always do a great job and all the technicians are very helpful and respectful.
May 23, 2025
Reply from Aptive Pest Control - Orlando
Hi Christina,
Thank you for sharing your experience! We’re so glad to hear that our team has been responsive, respectful, and consistently getting the job done right. At Aptive, we’re committed to making sure your home stays protected year-round—and we’re always happy to come back out if something pops up between visits.
We truly appreciate you being part of the Aptive family and look forward to continuing to provide you with reliable, top-quality service every time.
-Jasmine
Very bad service
The service at my house has been bad since the first visit. I had to have your company come back after the first visit and actually clean around the house. I just wanted out of the contract since the very first visit, it was so BAD.
May 28, 2025
Reply from Aptive Pest Control - Orlando
Hi Trey,
Thank you for sharing your experience with us. I’m really sorry to hear that things got off to such a disappointing start—we never want any part of your service with Aptive to feel like a hassle or leave you frustrated. You deserve a team that gets it right the first time and makes you feel confident in your choice to work with us.
I’d like to make sure your concerns are fully reviewed and addressed. If you're open to it, please reach out to us at socialmedia@goaptive.com with your service address so I can take a closer look at your account and personally follow up on next steps. We truly value the opportunity to make things right and learn from your feedback.
-Jasmine
Professionalism at its best!
These guys are so professional and courteous well mannered men! I’m impressed.
May 23, 2025
Reply from Aptive Pest Control - Orlando
Hi Judith,
Thanks so much for the kind words! We’re proud to have such courteous and professional service professionals representing Aptive, and it’s awesome to hear they left a great impression. Your trust means a lot to us, and we’re so glad to have you as part of the Aptive family!
-Jasmine
Reply from Aptive Pest Control - Orlando
Hi Carlos,
Thanks so much for the kind words! We’re thrilled to hear you’re happy with the service. At Aptive, delivering excellent care and protection is what we’re all about. We’re grateful to have you in the Aptive family!
-Jasmine
Why we like Aptive
The consistency in a thorough service has been one of the key reasons we have kept the services through the years. The technicians are informative, and have always been courteous. The results all around are noticeable; no bugs inside the house.
May 21, 2025
Reply from Aptive Pest Control - Orlando
Hi Linda,
Thank you for your thoughtful review! We're so happy to hear that our consistent, thorough service and courteous service professionals have made a difference in keeping your home comfortable over the years. At Aptive, we take pride in providing not just effective treatments but also clear communication and respect in every visit. We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home with care and attention.
-Jasmine
Evan was great to speak to about…
Evan was great to speak to about concerns I had related about my subscription and visits. He took the time to call me back and answer any questions I had. Great manners and very professional. Aptive is a great company
May 20, 2025
Reply from Aptive Pest Control - Orlando
Hi Lety,
Thanks so much for sharing this, and for being a part of the Aptive family! We're thrilled to hear Evan took the time to connect with you and provide the support you needed -- that's exactly the kind of care we aim to deliver. It's always our goal to be responsive, professional, and helpful every step of the way. If you ever need anything else, we're just a call or message away!
-Jasmine
Reply from Aptive Pest Control - Orlando
Hi there,
Thank you for your kind words! At Aptive, we’re passionate about providing customer service that truly makes a difference, and it’s great to hear we’re hitting the mark with you. We’re grateful to have you as part of the Aptive family and look forward to continuing to support you with care and attention every step of the way.
-Jasmine
I have no bugs!
I have no bugs!! They text when they are coming and send pictures afterwards. If I need them to concentrate on something, I can reply to their text and let them know. They are very responsive and friendly. They clean up the spider webs and their eggs. They do a great job overall and the price is reasonable.
May 22, 2025
Reply from Aptive Pest Control - Orlando
Hi Wanda,
Thank you so much for sharing your experience! We’re really happy to hear that our team’s communication and attention to detail have made such a positive difference for you. At Aptive, we believe that keeping you informed and responsive to your needs is just as important as delivering effective pest control. We’re grateful to have you as part of the Aptive family and look forward to continuing to keep your home comfortable!
-Jasmine
Terrible acquisition from Ridd to…
Terrible acquisition from Ridd to Adaptive. IVE ASKED MULTIPLE times to ONLY sent Rob to my house!!!!! You still keep sending me these AWFUL technicians that are LAZY. Rob is the ONLY one that gets the job done RIGHT
May 15, 2025
Reply from Aptive Pest Control - Orlando
Hi Stephanie,
We're really sorry to hear that your experience transitioning from Ridd to Aptive hasn't felt smooth. We can imagine how frustrating it must be when your requests -- especially for someone you trust like Rob -- haven't been consistently honored. That's not the level of personal care we aim to deliver.
We appreciate you letting us know, and we'd like to make this right. We're reviewing your account to better understand what's happened and to ensure your preferences are clearly noted going forward. Please feel free to reach out to us directly at socialmedia@goaptive.com so we can gather all of the information. Rob clearly sets the bar high, and we're proud to have him on our team -- we'll do our best to make sure your experience consistently reflects that same level of care.
Thank you for sticking with us -- we truly value you as part of the Aptive family and are committed to earning back your confidence.
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.