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Aptive Pest Control - Portland Reviews 

208
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TrustScore 4.5 out of 5

4.5

10260 SW Nimbus Ave, Ste M-4, 97223 Portland, OR, US

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Rated 5 out of 5 stars

Excellent service, treatments, and people who do an excellent job. They notify us when they are coming, when they are present, what they are concentrating on, & make a short video & pictures of them... See more

Company replied

Rated 3 out of 5 stars

Service is consistent, they communicate well regarding when the next service will be, and the technicians send me detailed reports about what was done, usually with photos. The issues I have had is re... See more

Company replied

Rated 4 out of 5 stars

Pest control technician was excellent and on-time. Did everything we asked. Only trouble...the company never says whether you have a morning or afternoon appointment, so you can end up spending th... See more

Company replied

Rated 4 out of 5 stars

Always friendly staff and very efficient, takes your property and treats it like their own. Been with Aptive for several years, and will continue with them as they treat for ants and come back for... See more

Company replied


Company details

  1. Pest Control Service

About Aptive Pest Control - Portland

Written by the company

Welcome to Aptive Pest Control

Written by the company

Yep, we're pest control nerds
Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.

View our Pest Library

Call (877) 519-2823

Ants

When left untreated, large colonies can form and create serious problems.

Cockroaches

These pets typically require expert teatment to be effectively eradicated.

Flyers

Get help from an expert to effectively treat them, inside and outside your home.

Garden pests

They can ruin your fruits, veggies, or flowers.

Pantry pests

Without treatment, they can quickly ruin your dedicated food space.

Rodents

They can spoil food and spread disease rapidly if untreated.

Spiders

Their webs, eggs, and behavior can create problems if left untreated.

Spingers & biters

Pests that sting or bite and show up both inside and outside your home.

Wasps

Their aggresive nature makes them difficult and dangerous.

See full Pest Library

Contact info

  • 10260 SW Nimbus Ave, Ste M-4, 97223, Portland, OR, United States

  • 19712656224
Promotion box for Aptive Pest Control - Portland

We overthink pests so you don't have to.

Smarter pest control starts here.

4.5

Excellent

TrustScore 4.5 out of 5

208 reviews

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4.5

All reviews

(208)

21,124 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank you for the great service

Thank you for the great service. You explain what you are going to do and do it. I appreciate your detail.

September 26, 2025
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Reply from Aptive Pest Control - Portland

Hi Rachel,

Thank you for sharing your experience! We’re thrilled to hear that our team is providing clear explanations and thorough service. Paying attention to detail and ensuring our customers understand every step of the process is exactly what we strive for at Aptive. We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to provide exceptional service.

-Jasmine

Rated 5 out of 5 stars

Great Service!

They always ask what my concerns are and l appreciate that. Many people in my area are having trouble with ants & rats but I’m not thanks to Aptive Pest Control. The technicians are always very polite and professional.

September 27, 2025
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Reply from Aptive Pest Control - Portland

Hi Pamela,

Thank you for taking the time to share your feedback! We’re thrilled to hear that our team listens to your concerns and that you’re enjoying effective protection from ants and rodents. At Aptive, we pride ourselves on providing thorough, attentive, and professional service to ensure every home stays comfortable.

We truly appreciate your trust in Aptive and look forward to continuing to provide reliable, high-quality pest control for your home.

-Jasmine

Rated 5 out of 5 stars

Although I was out of town

Although I was out of town, the technician did the usual treatments outdoors.

September 17, 2025
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Reply from Aptive Pest Control - Portland

Hi Sharon,

Thank you for sharing your experience! We’re glad to hear that our service professional was able to complete the usual outdoor treatments even while you were out of town. Providing consistent, reliable service is exactly what we strive for in the Aptive neighborhood.

We truly appreciate you trusting Aptive with your home and taking the time to recognize our team’s efforts!

-Jasmine

Rated 5 out of 5 stars

You show up as scheduled and you techs…

You show up as scheduled and you techs are knowledgeable and do a good job. Thanks Darrell

September 24, 2025
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Reply from Aptive Pest Control - Portland

Hi Darrell,

Thank you for sharing your experience! We’re glad to hear that our team consistently shows up on schedule and provides knowledgeable, thorough service. Delivering reliable, high-quality care is exactly what we strive for in the Aptive neighborhood.

We truly appreciate you trusting Aptive with your home and taking the time to recognize the hard work of our team!

-Jasmine

Rated 4 out of 5 stars

Happy with treatments.

Happy with treatments.
Overall happy with all personnel.
Not happy with communication when I can't ever get a live person. Robot tells me I am going to speak to a rep and the phone rings a few times and cuts me off!
Very hard to reschedule an appt. with robots help. Thank you!

September 20, 2025
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Reply from Aptive Pest Control - Portland

Hi Dave,

Thank you for sharing your feedback. We’re glad to hear you’re happy with your treatments and our team, and we appreciate you highlighting that. At Aptive, we strive to provide excellent service at every step, and we understand how frustrating it can be when connecting with a live representative is difficult.

We want to make scheduling and communication as smooth as possible. Please reach out to us at socialmedia@goaptive.com, and we’ll make sure your appointments are easy to manage and your questions are addressed promptly. Thank you for being part of the Aptive neighborhood and for giving us the opportunity to improve your experience.

-Jasmine

Rated 5 out of 5 stars

Great service

The Aptive notifies me of the next appointment date and allows me to change the date if necessary.
The techs always text me with an ETA on the day of the appointment.
I have seen quite a reduction of pests in and around the house within a few months of starting with Aptive.

September 20, 2025
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Reply from Aptive Pest Control - Portland

Hi Anthony,

Thank you for sharing your feedback. We’re thrilled to hear that our communication and scheduling options have been convenient for you, and that you’ve noticed a significant reduction in pests around your home. At Aptive, we take pride in providing timely, professional service while keeping our customers informed every step of the way.

We appreciate you being part of the Aptive neighborhood and for trusting us to help keep your home comfortable.

-Jasmine

Rated 1 out of 5 stars

My is mom 80 years old

My is mom is 80 years old, she lives with us. A representative comes to the house and offers $40 for the first treatment and $80 for the next treatment going forward. So I tell the rep Ok. Next thing I know I am getting a bill for $80 every month with no treatment but I don't realize it until the third month because they do come back for a follow up the second month. I don't need a treatment every month. So I complain and the person on the phone says its a monthly charge even with no service and its in the contract. I never seen a contract. But later a see a pdf file with a contract that someone printed my name. Very shady operation. They let me out after I said I would speak to the better business bureau. Plus their first visit they didn't show up, rescheduled, second visit the person was there 15 minutes didn't come in the kitchen as requested, got someone to come back later again. We will see if October 15th there is another bill and a call to The BBB.

September 6, 2025
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Reply from Aptive Pest Control - Portland

Hi Valerie and Brian,

Thank you for sharing your experience. We take these concerns very seriously, and I’m sorry for the confusion and frustration surrounding your service and billing. At Aptive, our goal is to provide clear communication, transparent billing, and effective treatments, and it’s clear we fell short in your case.

We want to make this right and ensure you fully understand your service and account. Please reach out to us at socialmedia@goaptive.com so we can review your account, clarify the contract details, and address any outstanding concerns. We appreciate you giving us the opportunity to resolve this and for being part of the Aptive neighborhood.

-Jasmine

Rated 5 out of 5 stars

Highly recommend Aptive

Aptive professionals are always professional, courteous, and thorough. They are very receptive to questions and comprehensive in their explanations. I have found them to be very knowledgeable and always recommend them to others.

September 18, 2025
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Reply from Aptive Pest Control - Portland

Hi Heidi,

Thank you for sharing your experience! We’re thrilled to hear that our Aptive service professionals consistently provide courteous, thorough service and take the time to answer your questions with clear explanations. It’s wonderful to know you find our team knowledgeable and that you’re recommending us to others. We truly appreciate you being part of the Aptive community!

-Jasmine

Rated 5 out of 5 stars

Another Positive Visit

Matthew messaged me when I was to be the next customer. When he arrived he told me exactly what he was going to treat that day. Checked to see if I had concerns in any areas of the house. Once he was finished then I got a detailed update. That helps make the photos more meaningful.
So far all of the techs from Aptive have been professional, friendly and always share details as well as make sure my questions and concerns are addressed.

September 17, 2025
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Reply from Aptive Pest Control - Portland

Hi there,

Thank you for sharing your experience! We’re thrilled to hear that Matthew provided clear communication before, during, and after your service, and that he took the time to address your questions and concerns. It’s also wonderful to know that all of our service professionals have been professional, friendly, and thorough. At Aptive, we strive to deliver reliable, attentive service that gives our customers confidence and peace of mind. We appreciate you being part of the Aptive community!

-Jasmine

Rated 2 out of 5 stars

I am not sure why the ants are all over…

I am not sure why the ants are all over my house, Inside and the outside !!!!???
Your cru hey have been here several times and did their best to get rid of them but they are not gone yet.
Please send you cru to take care of them.
Thank you .

Ali Harati
503 705 7746

August 30, 2025
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Reply from Aptive Pest Control - Portland

Hi Ali,

Thank you for sharing your feedback. We’re sorry to hear that ants are still causing issues inside and outside your home. At Aptive, we take pest concerns seriously and want to ensure your home is properly protected. Please reach out to us directly at socialmedia@goaptive.com so we can review your account and schedule a service visit to address this issue and get your home back to being comfortable.

-Jasmine

Rated 4 out of 5 stars

Nimbus is not in Portland it is in Beaverton

The technician should have been more thorough with the overhead applications at the rain gutter level

September 12, 2025
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Reply from Aptive Pest Control - Portland

Hi there,

Thank you for sharing your feedback. We’re glad you reached out and sincerely apologize that the overhead areas near your rain gutters were not treated as thoroughly as expected. At Aptive, we strive to provide complete and effective service for every home, and your feedback helps us improve. Please reach out to us directly at socialmedia@goaptive.com so we can review your account and ensure these areas are properly addressed on your next service.

-Jasmine

Rated 4 out of 5 stars

Service

The service people who have come have usually been polite and do their work quickly, but carefully. My main struggle has been that if I happen to not be home I have no idea if they’ve come because they don’t leave anything at the door. Since they give a long time span on when they might be there, I sometimes can’t actually be home that whole day to see if they’ve come.

September 5, 2025
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Reply from Aptive Pest Control - Portland

Hi Jane,

Thank you for sharing your feedback and for being a valued Aptive customer. We’re glad to hear that our service professionals have been polite and thorough. We understand how the lack of notifications can make it difficult to know when a visit occurs, and we apologize for any inconvenience this has caused. Your feedback is important, and we’ll share it with our team to explore ways we can improve communication and provide more clarity about appointment windows.

-Jasmine

Rated 5 out of 5 stars

Technician was polite and caring about…

Technician was polite and caring about my concerns.

September 11, 2025
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Reply from Aptive Pest Control - Portland

Hi Donnece,

Thank you for sharing your experience! We’re glad to hear that our service professional was polite and attentive to your concerns. At Aptive, we strive to provide thorough service while making sure our homeowners feel heard and cared for. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.

-Jasmine

Rated 5 out of 5 stars

Dylan was great

Dylan was great! He got to our home and asked us about problem areas. Walked around with my husband to make sure we got all of the areas. Afterward he send me pictures of the areas he covered! Thank you!

September 11, 2025
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Reply from Aptive Pest Control - Portland

Hi Karla,

Thank you for sharing your experience! We’re thrilled to hear that Dylan provided such thorough and attentive service, taking the time to review all areas of concern with you and your husband, and keeping you informed with photos afterward. At Aptive, we take pride in delivering detailed, reliable service while ensuring our homeowners feel confident in the care we provide. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to protect your home.

-Jasmine

Rated 5 out of 5 stars

Great Service

Kayla was courteous and did a great job.

September 9, 2025
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Reply from Aptive Pest Control - Portland

Hi James,

Thank you for sharing your feedback! We’re thrilled to hear that Kayla was courteous and provided excellent service. At Aptive, we take pride in having service professionals who are attentive, knowledgeable, and committed to delivering a great experience. We truly appreciate you being part of the Aptive community and look forward to continuing to protect your home with the same level of care at every visit.

-Jasmine

Rated 4 out of 5 stars

NOT TOTALLY SATISFIED

We've had four treatments and thought the sugar ants were gone - but they are back this morning!!!

August 2, 2025
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Reply from Aptive Pest Control - Portland

Hi there,

Thank you for sharing your feedback. I’m sorry to hear that the sugar ants have returned despite multiple treatments. At Aptive, we want our services to be effective and to provide lasting results, and it’s clear we haven’t met that expectation in your case.

I’d like the opportunity to review your account and treatments so we can develop a plan to fully address the ant issue. Please reach out to us at socialmedia@goaptive.com with your service address so we can make this right and ensure your home receives the proper care.

-Jasmine

Rated 5 out of 5 stars

Bonnie was my service person

Bonnie was my service person. I want to give a shout out to your awesome kindness and knowledge and professionalism towards me and the things I asked to really focus on. Not only did she do it without hesitation but did a good job to boot!!!! I have noticed a big difference! Thank you so much! Hope I get to see you again soon! I know the job will get done with a smile!!!

July 23, 2025
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Reply from Aptive Pest Control - Portland

Hi there,

Thank you so much for your wonderful words and for recognizing Bonnie’s kindness, knowledge, and professionalism! We’re thrilled to hear she took great care of your concerns with a smile—that’s exactly the kind of service we strive to deliver at Aptive.

It’s fantastic that you’ve already noticed a big difference, and we truly appreciate you being part of the Aptive family. We’ll be sure to share your shout-out with Bonnie, and we look forward to continuing to serve your home with the same dedication and care on every visit!

Thanks again for your support!

-Jasmine

Rated 5 out of 5 stars

Dylan is very well trained

Dylan is very well trained, personable, and thorough with his work! On time and always communicates well with others.

July 23, 2025
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Reply from Aptive Pest Control - Portland

Hi Tony,

Thank you for sharing such kind words about Dylan! We’re proud to have him as part of the Aptive team—his training, thoroughness, and personable approach truly embody the standard we strive for. Being on time and maintaining clear communication are key to our service, and it’s wonderful to hear Dylan consistently delivers on those.

We appreciate you being a valued member of the Aptive family and look forward to continuing to protect your home with care and professionalism.

-Jasmine

Rated 5 out of 5 stars

Excellent service

Always very thorough

July 22, 2025
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Reply from Aptive Pest Control - Portland

Hi Gary,

Thank you for the great feedback! We're so glad to hear that you've found our service to be consistently thorough—that level of care and attention to detail is exactly what we strive for at Aptive. We truly appreciate you being part of the Aptive family and look forward to continuing to provide the high-quality protection your home deserves.

-Jasmine

Rated 4 out of 5 stars

Great Service

I was notified when the tech was on his way and he was courteous and friendly when he arrived. He asked me if I needed house or just yard and if I had any special concerns before he started and he did a great job when he was here. He even sent me pictures of what he did and let me know when he was done.

July 25, 2025
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Reply from Aptive Pest Control - Portland

Hi Brenda,

Thank you so much for sharing your experience! We’re thrilled to hear that your service professional was courteous, communicative, and thorough from start to finish—that’s exactly the level of care we strive to deliver at Aptive Environmental.

From confirming your concerns to sending photos and following up after the visit, it sounds like your service was handled with the attention and professionalism we aim for every time. We’re grateful to have you as part of the Aptive family and look forward to continuing to protect your home with the same high standards.

Thanks again for taking the time to leave such a thoughtful review!

-Jasmine

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