Fair Priced. Seems expensive as a quarterly bill, but when broken out to a monthly or daily price, cost seems to be competitive with other companies. Photos provided to show work areas were treatmen... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was sent a repeat representative to take care of the inside and outside of my house, so I didn't have to worry about telling him what I needed taken care of. I was able to say hello, that I was so h... See more
Company replied
Great service! Text alert for monthly appointments. Employees are always friendly and assertive. Never a cancellation. Big plus, they treat my garden for aphids upon request. No bugs in my house a... See more
Company replied
Oh, hi! I just sent an email--so far I'm happy with Aptive. Their customer service reps and technicians have been kind, friendly, and I feel genuinely concerned about my issues. My next visit will be... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
1049 E Nakoma St, 78216, San Antonio, TX, United States
- 12107962851
We overthink pests so you don't have to.
4.4
Excellent
181 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Technician was very professional and…
Technician was very professional and listened to my concerns
May 5, 2025
Reply from Aptive Pest Control - San Antonio
Hi Diana,
Thank you for sharing your experience! At Aptive, we believe that listening closely to your concerns is just as important as providing effective service. We're glad our service professional was able to give you the professional care and attention you deserve. It means a lot to us to be your trusted partner in keeping your home comfortable!
-Jasmine
Awesome Technician. Consistent Service.
Service technician is professional, courteous and takes time to make sure he's covered all the details with me.
May 3, 2025
Reply from Aptive Pest Control - San Antonio
Hi Mike,
Thanks so much for sharing this, and we're really glad to hear your experience with our Aptive service professional stood out in such a positive way! Taking the time to walk through the details and make sure you're fully informed is exactly the kind of care we aim to deliver on every visit. We truly appreciate you being a part of the Aptive family—it means a lot to us!
-Jasmine
Technician was great
Technician was great, he has visited before and it was nice that he remembered my particular concerns.
May 2, 2025
Reply from Aptive Pest Control - San Antonio
Hi Veronica,
Thank you for the great feedback! We’re thrilled to hear that our service professional remembered your concerns and provided excellent service. At Aptive, we aim to create lasting relationships with our customers, and it’s wonderful to know we’re meeting your expectations. If you need anything else, feel free to reach out—we’re here to help! Thanks again for choosing Aptive!
-Jasmine
Really?
Recommendation. If you want review scores, take this section out. Most will delete when requested
April 29, 2025
Reply from Aptive Pest Control - San Antonio
Hi Deanna,
Thank you for your feedback! At Aptive, we value customer input, whether through reviews or direct feedback, as it helps us continuously improve our services. If you ever need anything or have additional thoughts you'd like to share, we're here for you. Thanks again for being part of the Aptive family!
-Jasmine
Every time a tech came out to the house…
Every time a tech came out to the house they told me something different was on my plan. When i signed up for a certain treatment. They also tried coming out every 3 weeks when i wanted it every 3 months
March 30, 2025
Reply from Aptive Pest Control - San Antonio
Hi Ryan,
Thank you for sharing your feedback, and we truly apologize for any confusion you experienced with your plan. At Aptive, we aim to ensure that all aspects of our service are clear and tailored to your needs. It sounds like we missed the mark in providing the consistency and clarity you were expecting, and we’re truly sorry for any frustration that caused.
We’d love to get this sorted out for you! Please feel free to reach out to us at socialmedia@goaptive.com, and we’ll work with you to make sure your plan is aligned with what you originally signed up for. Thank you for your patience, and we appreciate the opportunity to resolve this for you.
-Jasmine
Very professional and communicative and…
Very professional and communicative and answered my questions.
April 23, 2025
Reply from Aptive Pest Control - San Antonio
Hi Emma,
Thank you so much for your feedback! We're thrilled to hear that our team was professional, communicative, and able to answer all of your questions. At Aptive, we believe in clear communication and ensuring our customers feel supported every step of the way. We truly appreciate your trust in us, and we're here whenever you need us!
-Jasmine
The crew I have been working with have…
The crew I have been working with have been awesome. Communication has been easy with them and they have always taken time to listen to my concerns and offer solutions.
April 14, 2025
Reply from Aptive Pest Control - San Antonio
Hi Anne,
Thank you so much for sharing your experience! We're thrilled to hear that the crew has been able to provide you with excellent communication and take the time to listen to your concerns. At Aptive, we truly care about offering solutions that work best for you and your home. Your feedback means the world to us, and we're so glad to have earned your trust. If you ever need anything else, we're always here to help!
-Jasmine
Tech very knowledgeable
Tech very knowledgeable, professional and thorough and friendly.
April 8, 2025
Reply from Aptive Pest Control - San Antonio
Hi Mary,
Thanks so much for your kind words! We're so glad to hear that your service professional was knowledgeable, professional, thorough, and friendly -- that's exactly the experience we aim to deliver with every visit. We truly appreciate you being a part of the Aptive neighborhood and trusting us to help protect your home!
-Jasmine
Reply from Aptive Pest Control - San Antonio
Hi Robyn,
Thanks so much for the kind words! We're thrilled to hear that your experience with Aptive has been prompt, efficient, thorough, and professional -- just the kind of service we aim to deliver every time. We appreciate you being a part of the Aptive family!
-Jasmine
Chris took the time to explain and even…
Chris took the time to explain and even gave tidbits on combating ant situation coming from most likely the sink. He was attentive and patient. Very courteous and respectful.
April 6, 2025
Reply from Aptive Pest Control - San Antonio
Hi Folashade,
Thank you for taking the time to share this! We're so glad to hear that Chris was patient, informative, and respectful during the visit. It means a lot to know he took the time to explain things clearly and help you better understand the situation. Providing attentive and courteous service is what we strive for at Aptive, and we're grateful to have you as part of the neighborhood!
-Jasmine
Reply from Aptive Pest Control - San Antonio
Hi April,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us and that we could provide speedy service. At Aptive, we're always here to help with any pest control needs you might have. If you need anything in the future, don't hesitate to reach out!
-Jasmine
Reply from Aptive Pest Control - San Antonio
Hi Joanne,
Thank you so much for your wonderful feedback! We're so glad to hear that you're happy with the service. It means a lot to us to know we're meeting your expectations. If there's ever anything more we can do for you, feel free to reach out. We're here to help!
-Jasmine
Your technician did an excellent job
Your technician did an excellent job. He was very thorough and listened to my concerns.
April 2, 2025
Reply from Aptive Pest Control - San Antonio
Hi Duane,
Thank you for your wonderful feedback! We are so glad to hear that our service professional was able to address your concerns and provide thorough service. At Aptive, we take great pride in ensuring our team is attentive to each customer's needs, and it is great to know that we have met your expectations.
If there is anything else we can do for you, please feel free to reach out to us. We are here to help!
-Jasmine
Chris
Chris, the technician, is the best! He always asks about issues I might be having and explains why in a very helpful manner. Plus, he comes out on soggy and rainy days.
March 27, 2025
Reply from Aptive Pest Control - San Antonio
Hi there,
We love hearing this! Chris sounds like a true professional who goes above and beyond to make sure your needs are met -- rain or shine! At Aptive, we take pride in having dedicated service professionals who truly care about our customers, and we are so glad to hear he has made a positive impact on your service. Thanks for sharing your experience, and for being a valued part of the Aptive family!
-Jasmine
Thinking about canceling service
Had an appointment scheduled for March 24th, I asked for Cory and for it to be in the evening. I received a call the afternoon of the 24th from a tech (not Cory) who asked me if the time frame was correct. I said it was correct and asked if Cory was going to be doing the service. He said he had to “call (my) boss” and he would call me back. I never got a call back. No one showed up that day. Or the entire next day for that. Then I received an email saying my appointment was now rescheduled. I am so tired of the inability to communicate, the lack of ability for an appointment to go smoothly, and the lack of customer service I have experienced from the company. Cory is the only reason I have stayed with the company. I am thinking I will call tomorrow and cancel my service though. This has all been too much.
March 24, 2025
Reply from Aptive Pest Control - San Antonio
Hi Jason and Michelle,
We truly appreciate you taking the time to share your experience. It is incredibly frustrating when expectations are not met, especially when you have made a specific request. We are sorry for the miscommunication and the inconvenience this caused -- it is not the level of service we strive for at Aptive.
Cory clearly has made a positive impact, and we would love the chance to make things right so you can continue to feel confident in our service. We would be happy to connect with you directly to address this and ensure a smoother experience moving forward. Please reach out to us at socialmedia@goaptive.com -- we want to help!
Thank you for being a part of the Aptive neighborhood. We value you and hope to regain your trust.
-Jasmine
Reply from Aptive Pest Control - San Antonio
Hi James,
Thank you for taking the time to leave such a positive review! We’re thrilled to hear that you had a fast, friendly, and professional experience with Aptive. Our team works hard to ensure every visit is as efficient and pleasant as possible. If you need anything in the future, don’t hesitate to reach out – we’re here for you!
-Jasmine
Reply from Aptive Pest Control - San Antonio
It's wonderful to hear that our team is consistently punctual and does a great job treating your home, Sharon! Your satisfaction is always what's most important to us, and we appreciate you sharing this feedback with us. Thank you for being the best part of Aptive!
-Alexis
Reply from Aptive Pest Control - San Antonio
We love hearing this, Earl! It's absolutely wonderful to hear that our service professional made such a great impression with this treatment. Your feedback means the world to us, and we appreciate you being a part of the Aptive neighborhood!
-Alexis
Cris was very polite
Cris was very polite and asked if we had any areas of concern, and affirmed we only needed the outside done. He was very thorough brushing the eves, spraying and taking pictures. We hope to have Cris again!
March 17, 2025
Reply from Aptive Pest Control - San Antonio
We're so glad to hear you had a positive experience with Cris treating your home, Sandy. It's wonderful to know he was thorough and attentive to your pest control needs. We strive to provide excellent service, and we're happy to hear that he met your expectations. Thank you for being a part of Aptive!
-Alexis
Please let us know when service is due…
Unfortunately we aren’t notified prior to service. It would be nice to get an email letting us know it’s time for service.
March 18, 2025
Reply from Aptive Pest Control - San Antonio
Thank you for your feedback, Debby. We understand your frustration with not receiving a notification before service. Please contact us at socialmedia@goaptive.com and we'd be happy to take a closer look at your account preferences to ensure you're opted in to email notifications. We're here to help!
-Alexis
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.