The exterminator updated me on when to expect him. I had to reschedule my appointment. He was so nice to reschedule the appointment to a later time. Our guy was very thorough. He took pictures to show... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Prompt timely service. I have outdoor treatments only and I have no indoor issues except for an occasional silverfish looking for water. Outdoor treatments are thorough and effective. They even treat... See more
Company replied
Fair Priced. Seems expensive as a quarterly bill, but when broken out to a monthly or daily price, cost seems to be competitive with other companies. Photos provided to show work areas were treatmen... See more
Company replied
Professional service worker texted his ETA, then knocked and oversized himself and knocked again when done. Loved knowing when service started and ended, and a text if I’m not home, with this info wou... See more
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
1049 E Nakoma St, 78216, San Antonio, TX, United States
- 12107962851
We overthink pests so you don't have to.
4.5
Excellent
201 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Aptive Pest Control - San Antonio
Hi Brian,
Thanks for sharing your experience! We're so glad we could respond quickly and help take care of that hornet issue for you. Fast, effective service is something we truly strive for at Aptive, and it’s great to hear our team was able to be there when you needed us. We’re grateful to have you as part of the Aptive family and are always here to help with any future concerns!
-Jasmine
Came on time and listened to what I…
Came on time and listened to what I needed treated. Great service by Cory.
July 11, 2025
Reply from Aptive Pest Control - San Antonio
Hi Cathy,
Thank you for sharing your experience! We’re glad Cory was able to arrive on time and attentively address your specific needs. Providing great service with care and professionalism is what we aim for at Aptive. We appreciate you being part of the Aptive family and look forward to continuing to protect your home!
-Jasmine
The techs are in and out and don't…
The techs are in and out and don't dwell around. The only bugs we see are the dead ones even in the garage.
July 10, 2025
Reply from Aptive Pest Control - San Antonio
Hi Joe,
Thanks so much for the feedback! It’s great to hear that you’re seeing results and that our service professionals are efficient while still getting the job done. At Aptive, we’re all about keeping your home protected with minimal disruption—so knowing the only bugs you’re seeing are the dead ones means we’re on the right track! We appreciate you being a part of the Aptive family.
-Jasmine
Hostile salesman
Used to have aptive pest control. Did not continue service because of unreasonable price, lack of consistency with service, and ineffective treatment. Salesman came to my home to try to renew services and was very hostile and unprofessional. Called customer service to report and they were not helpful. Do not recommend.
April 16, 2025
Unprompted review
Reply from Aptive Pest Control - San Antonio
Hi JR,
We’re truly sorry to hear about your experience and appreciate you taking the time to share it. At Aptive, we aim to provide not only effective pest control but also respectful, professional interactions every step of the way—from the first knock at your door to ongoing service.
It’s clear from your review that we fell short on several fronts: pricing transparency, service consistency, treatment results, and, most importantly, the way you were treated. That’s not the standard we hold ourselves to, and it’s deeply disappointing to hear that your concerns weren’t properly addressed when you reached out.
We’d really value the chance to make this right. If you’re open to it, please contact us at socialmedia@goaptive.com so we can gather more details and ensure your feedback is thoroughly reviewed. We’re committed to learning from this and making the necessary improvements—for you and for every customer who trusts Aptive with their home.
-Jasmine
Always Great Service
I appreciate that even though I'm not able to text back during work, the Aptive Pest Control technician thorough communicates each step they're taking. It's helpful to me and I feel more confident about the work they're doing.
July 3, 2025
Reply from Aptive Pest Control - San Antonio
Hi Meg,
Thank you for taking the time to share your experience! We’re glad to hear that our service professional’s clear and thorough communication helps you feel confident about the work being done, even when you can’t respond right away. At Aptive, we believe keeping you informed every step of the way is key to providing the best service possible. We truly appreciate your trust and look forward to continuing to protect your home with care.
-Jasmine
Excellent Customer Service
The technician came and was very friendly and professional. He explained what he was doing to prevent any future issues. The service was exceptional and was very thorough.
June 26, 2025
Reply from Aptive Pest Control - San Antonio
Hi there,
Thank you so much for sharing your experience! We're thrilled to hear that your service professional was friendly, thorough, and took the time to walk you through the treatment. At Aptive, we believe that great service is not just about pest control—it's about communication, care, and making sure you feel confident in the protection of your home. We truly appreciate you being part of the Aptive family!
-Jasmine
I would not recommend this company to…
I would not recommend this company to anyone! They should list themselves as a spray company because that’s all they do. They do not do an inspection of the home to assess for pests. They literally come and spray around and leave. When you ask them for more services the technicians are visibly annoyed and refused my services. Had them come back multiple times to address a beehive and ants and the ants are still here and they did not spray after bee removal, so those came back too within a day. Horrible company.
June 12, 2025
Reply from Aptive Pest Control - San Antonio
Hi David,
Thank you for taking the time to share your experience. We're really sorry to hear that your service didn’t meet expectations and that you felt dismissed when asking for additional help. That’s not the level of care or professionalism we aim to deliver at Aptive.
Our service professionals are trained to do more than just spray—they’re expected to assess each home’s unique pest issues and apply targeted solutions accordingly. It’s clear from your review that we fell short, especially when it came to follow-through on the beehive and ant concerns you’ve been dealing with. That’s frustrating, and we completely understand why you’re disappointed.
We truly appreciate your feedback—it helps us identify where things went wrong so we can make it right. I’d like to make sure your account is reviewed by a local service manager who can take a closer look and help find a resolution that restores your confidence in us. If you're open to it, we’d love another chance to show you the level of service Aptive is committed to providing. Please reach out to us at socialmedia@goaptive.com.
Thank you again for sharing your experience, and for giving us the opportunity to improve.
-Jasmine
Good service reasonable price and caring people
Employee was knowledgeable, personable and went the extra mile.
June 18, 2025
Reply from Aptive Pest Control - San Antonio
Hi David,
Thank you for the kind words! We're so glad to hear that your service professional was knowledgeable, personable, and went the extra mile—that’s exactly the level of care we aim to provide at Aptive.
We appreciate your trust and are proud to have you as part of the Aptive neighborhood. We're always here to help keep your home protected!
-Jasmine
Phone contact was easy, having to reschedule due to rain.Tech was very knowledgeable & thorough…
Tech was very knowledgeable & thorough in finding the many ant hills in the yard. Also removed several small wasp nests.
June 7, 2025
Reply from Aptive Pest Control - San Antonio
Hi Susan,
Thank you for sharing your experience! We’re glad to hear that our scheduling was convenient and that our service professional provided thorough and knowledgeable service—finding those ant hills and wasp nests takes a keen eye. We always aim to deliver effective solutions with clear communication, rain or shine!
We appreciate you being part of the Aptive family and look forward to continuing to protect your home.
-Jasmine
Reply from Aptive Pest Control - San Antonio
Hi Irma,
Thank you so much for your kind words! We’re delighted to hear you’ve had an excellent experience with Aptive. Providing top-quality service and peace of mind is what we’re all about.
We truly appreciate you being part of the Aptive family and look forward to continuing to protect your home.
-Jasmine
Appointments are not set in advance
Appointments are not set in advance. Sometimes they only give you 24 hour notice that they will be servicing.
May 20, 2025
Reply from Aptive Pest Control - San Antonio
Hi Elizabeth,
Thank you for your honest feedback. We understand how important it is to have appointments scheduled well in advance to plan your day comfortably. At Aptive, we strive to provide clear communication while balancing the dynamic nature of scheduling.
We’re currently reviewing our notification process to offer better advance notice whenever possible. Your input helps us improve, and we appreciate your patience as we work to make scheduling smoother for you.
Thanks again for choosing Aptive — we value your business and your trust.
-Jasmine
Very well sprayed
April 19, 2025
Reply from Aptive Pest Control - San Antonio
Hi there,
Thanks for the kind words! We're so glad to hear everything was thoroughly treated -- our service professionals take pride in making sure every spray is done with care and attention. It means a lot to have you with us here at Aptive, and we're always just a call away if you ever need anything between visits!
-Jasmine
Reply from Aptive Pest Control - San Antonio
Hi Robert,
Thanks so much for the kind words! We’re proud that our team could provide quick, friendly, and knowledgeable service—that’s exactly the experience we aim for at Aptive. We appreciate having you in the Aptive family and look forward to keeping your home protected with care.
-Jasmine
They come as scheduled and I have no…
They come as scheduled and I have no insects or rodents.
May 22, 2025
Reply from Aptive Pest Control - San Antonio
Hi Tammy,
Thanks for sharing this -- it's always great to hear when everything's running smoothly! Staying on schedule and keeping your home comfortable is exactly what we aim for at Aptive, so knowing that we've delivered on both means a lot. We're grateful to have you with us and appreciate the opportunity to help protect your space with care and consistency. Thanks for being part of the Aptive family!
-Jasmine
I am constantly having to call y'all…
I am constantly having to call y'all back for mosquitos.
May 7, 2025
Reply from Aptive Pest Control - San Antonio
Hi Chad,
Thank you for taking the time to share your feedback. We're really sorry to hear that mosquitoes have continued to be an issue -- especially when you're counting on Aptive to help keep them at bay. That's not the kind of experience we want for you. Your time matters, and having to call back repeatedly is understandably frustrating.
We'd love the opportunity to take a closer look at your service plan and make sure you're getting the support and treatments needed to make a real difference. Our team will be reaching out directly, but in the meantime, feel free to contact us at socialmedia@goaptive.com -- we're here and ready to help!
-Jasmine
Reply from Aptive Pest Control - San Antonio
Hi Elizabeth,
Thank you for your kind words! We’re delighted to hear you found our service great and thorough. At Aptive, we take pride in providing careful, detailed care to keep your home comfortable.
We appreciate having you as part of the Aptive family and look forward to continuing to protect your home. If you ever need anything, just reach out — we’re always here to help!
-Jasmine
Excellent service for the outside…
Excellent service for the outside pests. Service man was very knowledgeable about his service for our home.
May 17, 2025
Reply from Aptive Pest Control - San Antonio
Hi there,
Thank you so much for sharing your experience! At Aptive, we’re committed to delivering top-notch service, especially when it comes to protecting your home’s exterior. It’s wonderful to hear our service professional brought both knowledge and care to your visit. We truly appreciate you choosing Aptive and look forward to continuing to keep your home comfortable!
-Jasmine
Bugs are dead!
May 22, 2025
Reply from Aptive Pest Control - San Antonio
Hi Mark,
We love hearing that, and it’s exactly why we do what we do! Thanks for trusting Aptive to take care of those pesky bugs. Knowing they’re gone means we’re doing our job right. If you ever need anything else, we’re just a call away!
-Jasmine
I’ve lost trust!
My house was initially sprayed several weeks ago and roaches continue to appear in my kitchen. Aptive has been to my house 3 times since the initial spray and the problem continues. I’ve lost trust on the product they use.
May 3, 2025
Reply from Aptive Pest Control - San Antonio
Hi Jorge,
Thank you for sharing your experience with us. We completely understand how frustrating it can be to continue seeing roaches despite multiple visits — that’s definitely not the feeling we want you to have with Aptive. Your trust means everything to us, and it’s clear we haven’t met your expectations so far.
We want to assure you that we take your concerns seriously and are committed to finding the right solution for your home. Sometimes stubborn pests require a closer look and a tailored approach, and we’d like to work with you directly to address the issue more effectively.
Please reach out to us at socialmedia@goaptive.com so we can review your service history and explore additional options to regain your confidence and keep your home comfortable. We appreciate your patience and the opportunity to make this right. Thanks for being a part of the Aptive community.
-Jasmine
Technician was very professional and…
Technician was very professional and listened to my concerns
May 5, 2025
Reply from Aptive Pest Control - San Antonio
Hi Diana,
Thank you for sharing your experience! At Aptive, we believe that listening closely to your concerns is just as important as providing effective service. We're glad our service professional was able to give you the professional care and attention you deserve. It means a lot to us to be your trusted partner in keeping your home comfortable!
-Jasmine
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.