Absolutely horrible door to door rep that disregarded private property no trespassing sign, disregarded our no soliciting sign, and disregarded our "do not knock or ring doorbell, no excuses no except... See more
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The tech checked in as he arrived asked if I had any issues and did a thorough check around on his own and sprayed the edge for antas.
Company replied
Each service tech that comes out here is also so kind and efficient. Each one provides excellent customer service they are here!
Company replied
Technician Fernando is TERRIFIC! He is very professional and an expert in his field. He answers all our questions. He is very personable and goes the extra mile to use his expertise to ensure he addre... See more
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Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
8145 Ronson Rd, 92111, San Diego, CA, United States
- 16195540171
We overthink pests so you don't have to.
4.4
Excellent
235 reviews
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WE HAVE HAD APTIVE FOR A FEW YEARS AND…
WE HAVE HAD APTIVE FOR A FEW YEARS AND UNTIL THIS YEAR THE SERVICE AND RESULTS WERE VERY GOOD. THIS YEAR WE HAVE RATS AND APTIVE HAS NOT BEEN ABLE TO GET RID OF THEM. AT THE LAST SERVICE TRAPS WERE PLACED INSIDE AND NOT ONE RAT WAS CAUGHT. THEY HAVE EATEN MY HOUSE PLANTS AND HAVE GOTTEN INTO THE BREAD ETC. I AM NOT HAPPY WITH APTIVE AT ALL.
November 27, 2025
Reply from Aptive Pest Control - San Diego
Hi Colette,
Thank you for taking the time to share your experience. I completely understand how frustrating this situation must be, especially after having several years of satisfactory service. Dealing with rodents invading your home and affecting your plants and food is understandably upsetting, and you deserve effective solutions and peace of mind.
At Aptive, we take these concerns very seriously. We have trained service professionals and a variety of strategies to address rodent activity, including traps that can be placed in safe, strategic locations inside your home. Once a trap catches a rodent, our team can return to remove and replace it until the issue is resolved. We also have alternative approaches to supplement traps and maximize results based on your specific situation.
We would like the opportunity to make this right and get your home fully protected. If you’re willing, we can schedule a reservice as soon as possible and work with you to tailor the approach to your needs. Your satisfaction and safety are our top priorities, and we want to ensure your experience with Aptive reflects that.
-Jasmine
Be more careful
The service man didn't close the gate to the back and left it wide open without telling me.
I also had to advise him to be more careful about spraying by an open window.
December 2, 2025
Reply from Aptive Pest Control - San Diego
Hi Sandra,
Thank you for taking the time to share your experience. I completely understand your concern, having the gate left open and needing to guide our service professional on safety is not the level of care we aim to provide at Aptive.
I sincerely apologize for the oversight and any inconvenience this caused. We take these details seriously, and I’ll make sure this feedback is shared with the team so we can reinforce proper procedures and attention to detail moving forward.
Your safety and peace of mind are our top priorities, and we truly appreciate you bringing this to our attention. If you ever have any questions or need anything further, please don’t hesitate to reach out at socialmedia@goaptive.com, we’re here to make sure your experience with Aptive is a positive one.
-Jasmine
Happy with my service
The tech, Fernando, did a great job. He was professional and efficient. He texted me a reminder of my appointment for the day as well as letting know when he was on his way. We walked the garden together and he followed through with my requests. Also, on a business aspect, it's so much easier now to get a hold of a representative if I need to change my appointment more than a few days. It used to be incredibly difficult and frustrating trying to get through to speak to someone.
November 26, 2025
Reply from Aptive Pest Control - San Diego
Hi Fran,
Thank you so much for sharing your experience and for being a part of the Aptive neighborhood! We’re thrilled to hear that Fernando provided professional and efficient service, communicated clearly, and followed through on your requests during your appointment.
It’s also great to know that our team has made it easier for you to reach a representative when you need to adjust your schedule. We truly appreciate your feedback and your trust in Aptive to keep your home protected. Thank you again for choosing us, we’re always here to help!
-Jasmine
Living bug free…
I started the Aptive service this spring because I knew come summer; mosquitoes were going to be on the attack and we enjoy being outside. They have been great, the customer portal makes it easy for scheduling, they also text before and after the service with pictures. I definitely recommend them, they always have neighborhood deals!
November 17, 2025
Reply from Aptive Pest Control - San Diego
Hi Michelle,
Thank you so much for sharing your experience and for being a part of the Aptive neighborhood! We’re thrilled to hear that our services have helped make your outdoor space more enjoyable this summer.
It’s wonderful to know that our customer portal, clear communication, and service updates with pictures have made the process easy and convenient. We truly appreciate your recommendation and your trust in Aptive to protect your home. Thank you again for choosing us, we’re always here to help!
-Jasmine
Every time I have a concern they are…
Every time I have a concern they are always set me an appointment and have my concerns address. I have given my of my friends to try Aptive Pest treatment!
November 26, 2025
Reply from Aptive Pest Control - San Diego
Hi Aida,
Thank you so much for sharing your experience and for being a valued part of the Aptive neighborhood! We’re thrilled to hear that our team has been responsive to your concerns and able to address them promptly.
It’s wonderful to know that you’ve recommended us to your friends, that means a lot to our team. We truly appreciate your trust in Aptive to keep your home protected and look forward to continuing to provide you with reliable service!
-Jasmine
No show???? Don't know.
Can't tell if anyone came or not. We were gone for the day of the 17th. No notice was left and nothing seemed to have been done.
I believe I'm being paying way too much for little service.
November 18, 2025
Reply from Aptive Pest Control - San Diego
Hi Ron,
Thank you for sharing this with us. I can imagine how frustrating it must feel to come home and not see any clear sign that your service was completed, especially when you're counting on consistent protection with Aptive. You deserve to feel confident in the value you’re getting.
I’d like to take a closer look at what happened so we can review the visit on the 17th, confirm exactly what was completed, and address why no notice was left. Our service professionals are expected to document every appointment, and if that didn’t happen here, we want to correct it and make sure your next service feels clear and reassuring.
I’d also be happy to go over your plan and pricing with you to make sure everything matches your expectations. You should always feel good about what you’re investing in.
When you get a moment, please reach out at socialmedia@goaptive.com so we can make this right and ensure your experience with Aptive feels solid moving forward. Thank you for being part of the Aptive neighborhood.
-Jasmine
Tech completed under 50% of the work
The service of different techs is inconsistent. Recently had to call for a second visit due to a tech who was on my property for 5 minutes or less. Completed less than 50% of the job.
November 16, 2025
Reply from Aptive Pest Control - San Diego
Hi Jane,
Thank you for taking the time to share your experience. We understand how frustrating it can be when service feels inconsistent, and we’re sorry that your recent visit did not meet the high standard we aim to provide at Aptive. Our goal is always to ensure every appointment is thorough and effective, and it’s clear from your experience that we fell short.
We’d like the opportunity to review your account and make this right. Please reach out to us at socialmedia@goaptive.com so we can address your concerns directly and ensure future visits are completed thoroughly.
Thank you for being part of the Aptive neighborhood. Your feedback helps us improve and better serve our neighbors.
-Jasmine
Great customer service
Great customer service and promptness on dispatching someone to assist if needed.
Kudos to Lanard for his excellent assistance and great people skills.
November 14, 2025
Reply from Aptive Pest Control - San Diego
Hi Jorge,
Thank you for sharing your feedback! We’re thrilled to hear that our team provided great customer service and prompt assistance when needed. It’s wonderful to know that Lanard delivered excellent service with professionalism and strong people skills. We’ll be sure to pass along your kind words to him!
We truly appreciate you being part of the Aptive neighborhood and for trusting us with your pest control needs. Feedback like yours motivates our team to continue providing the reliable, thorough, and attentive service our neighbors deserve.
-Jasmine
Have been doing business with them for…
Have been doing business with them for 2plus years… they do their job and are very communicative and responsive to my requests.
October 11, 2025
Reply from Aptive Pest Control - San Diego
Hi Jose,
Thank you so much for your kind words and for being a valued member of the Aptive neighborhood for over two years! We’re thrilled to hear that our team has been communicative and responsive to your requests, and that you’ve had a positive experience with your service.
Your feedback means a lot to us, and we look forward to continuing to provide the care and attention you expect from Aptive. Thank you for trusting us with your home!
-Jasmine
Reply from Aptive Pest Control - San Diego
Hi Joe,
Thank you for sharing your feedback! We’re glad to hear that our service professional provided clear communication and kept you informed with photos. At Aptive, we take pride in keeping our customers confident in the work we do and ensuring every service is thorough and transparent.
We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to care for your home!
-Jasmine
The technician was responsive to the…
The technician was responsive to the areas that needed attention and sent good photos of all the areas that she sprayed.
The communication is great with being texted the ETA
November 11, 2025
Reply from Aptive Pest Control - San Diego
Hi Linda,
Thank you for sharing your experience! We’re thrilled to hear that our service professional was responsive to your concerns and provided clear photos of the treated areas. At Aptive, we pride ourselves on thorough communication and personalized service, and it’s wonderful to know that our team’s attention to detail and timely updates made your experience seamless. We truly appreciate you being part of the Aptive neighborhood!
-Jasmine
I have been using Aptive for a few…
I have been using Aptive for a few years! They have been great and responsive to my pest control issues!
November 8, 2025
Reply from Aptive Pest Control - San Diego
Hi Mitch,
Thank you for sharing your experience! We’re thrilled to hear that Aptive has been able to provide great, responsive service over the years. At Aptive, we take pride in delivering reliable, attentive care to every home, and it’s wonderful to know our efforts have made a difference for you. We truly appreciate you being part of the Aptive neighborhood and for trusting us with your pest control needs!
-Jasmine
Professional job
It was a very professional job - asked questions and responded to my concerns.
November 9, 2025
Reply from Aptive Pest Control - San Diego
Hi Peter,
Thank you so much for sharing your experience! We’re glad to hear that your service was handled professionally and that our team took the time to listen to your questions and address your concerns. At Aptive, we strive to provide attentive, thorough service with every visit, and it’s great to know we met that standard for you.
We truly appreciate having you as part of the Aptive neighborhood and look forward to continuing to provide reliable, professional pest control for your home.
-Jasmine
Came a little early but he called me…
Came a little early but he called me and waited for me to get home, just a few minutes cleaned up all the spider webs
November 5, 2025
Reply from Aptive Pest Control - San Diego
Hi Alice,
Thank you for sharing your experience! We’re glad our team was able to coordinate with you and ensure you were comfortable, even arriving a little early. It’s great to hear that the spider webs were quickly and thoroughly taken care of. At Aptive, we aim to provide service that is not only effective but also thoughtful and convenient for our customers.
We truly appreciate you being part of the Aptive community and for letting us know when our team gets it right.
-Jasmine
Some one actually showed up,
The service yesterday was good, no complains about that. However, I would strongly advise people to avoid your company. I made the mistake of getting a contract with your company in Aug, that month they came to my property twice. No contact at all, no emails, no visits in Sept. In Oct I got an email about a service, they didn't show up. They may not show up to give you service, but they bill you for the services they did not deliver. It is next to impossible to cancel their contract, you can not contact them via email despite their emails giving you a customer service email address, Their phone # may not be in service.
Once again I was billed without Aptive providing any service. I called to complain, again I was pushed to a "manager". This guy actually told me that they bill you each month whether or not you got treatment. So they decide not to show up and you still have to pay for service not rendered,
November 2, 2025
Reply from Aptive Pest Control - San Diego
Hi there,
Thank you for taking the time to share your detailed feedback. While I’m glad to hear your most recent service went well, I completely understand how upsetting it must have been to experience missed visits, unexpected charges, and difficulty reaching our team. That’s not the level of communication or reliability we aim to provide at Aptive. We take your concerns seriously and want to make sure your account is reviewed thoroughly so we can correct any billing or scheduling issues and improve your overall experience. Please reach out to us at socialmedia@goaptive.com so we can personally assist in resolving this for you. We appreciate you sharing your experience and giving us the opportunity to make things right.
-Jasmine
Professional. Thorough and Non-toxic
I really like that they use all non-toxic products. They always show up as scheduled, in uniform, and are friendly, thorough and professional. They follow up with text comments and pictures of treated areas. Pricing is fair.
October 29, 2025
Reply from Aptive Pest Control - San Diego
Hi Brenda,
Thank you so much for sharing your experience! We’re thrilled to hear that you appreciate our use of non-toxic products and the professionalism of our service team. At Aptive, we take pride in being thorough, friendly, and consistent, and it’s great to know our follow-ups and updates are helpful for you.
We also appreciate your recognition of our pricing and the care we put into every visit. Thank you for being a valued part of the Aptive neighborhood!
-Jasmine
Lousy
There is no continuity with this company. Every technician who arrives knows absolutely nothing about our house or location of bsit boxes or Mosquito apparatus, etc. And every tech has different ideas/opinions about how to treat the problems. We scheduled a service to arrive between 2-5:00 pm and the technician arrived at 9:00 a.m. The log in to their client portal rarely works.
I would definitely NOT recommend this company
October 29, 2025
Reply from Aptive Pest Control - San Diego
Hi Jane,
Thank you for taking the time to share your experience with us. We understand how frustrating it can be to deal with inconsistent service and scheduling issues, and we truly appreciate you bringing this to our attention. At Aptive, we strive to ensure each service professional is fully informed about your property and treatment plan before arriving, so we’re sorry to hear that wasn’t your experience. We’re also looking into the issues with our customer portal to make sure it’s working smoothly for you and others moving forward.
We’d really like the chance to review your account and get things back on track so your services are consistent, timely, and aligned with your expectations. Please reach out to us at socialmedia@goaptive.com directly so we can make this right for you.
Thank you for being a part of the Aptive neighborhood.
-Jasmine
Stephen did a great job
Stephen did a great job because he spent time searching for the issues I mentioned and used sufficient product. He also had good communications skills.
October 21, 2025
Reply from Aptive Pest Control - San Diego
Hi Christy,
Thank you for sharing your experience. We’re delighted to hear that Stephen took the time to thoroughly address your concerns, applied the proper treatments, and communicated clearly throughout the visit. At Aptive, we pride ourselves on service professionals who are attentive, knowledgeable, and genuinely care about protecting your home. We appreciate you being a part of the Aptive neighborhood and trusting us with your pest control needs.
-Jasmine
Lorraine was Fantastic
Lorraine was prompt, did a thorough job, and kept me informed throughout the process. Even sent me pictures when done. Thank You Lorraine
October 11, 2025
Reply from Aptive Pest Control - San Diego
Hi Chuck,
We’re thrilled to hear that Lorraine provided prompt, thorough, and communicative service! At Aptive, we take pride in keeping our customers informed every step of the way, including sharing photos of the work completed. Thank you for being a valued part of the Aptive neighborhood, and we look forward to continuing to protect your home.
-Jasmine
Yesterday we had good service...today NO service for an emergency infestation!!!
Yesterday we had our regular outdoor spray. All went well. We also were having some gnat problems inside the home which our technician gave us some help. We liked the technician and he did a good job. That was yesterday...Today, if I could give a zero I could. This afternoon we were attacked by a huge colony of what appeared to be gnats. They were marching and begining to fly . The stream of them was over an inch wide and ultimately I found it ran the length of the south side of the house, through three rooms. I ran for some spray, called Aptive. And the earliest we could get a technician here was...
11 DAYS OUT!!!!!!!REALLY???
This is the continuing service we are paying for?
When the infestation is as large as this one and I explained that my husband, who is in 80s, has his recliner that he is confined in right in front of the window ledge where the bugs were crawling, it made no difference. She said she would call a manager, I waited on the phone, she finally came back on and said she could not get in touch with one but she would leave a message and have them call us....
Now, if you have a 24 hour phone number, doesn't it seem there is 24 hour service including emergencies? We have used this company for years but as soon as I can, I am inclined and even determined to terminate this "service"!
October 16, 2025
Unprompted review
Reply from Aptive Pest Control - San Diego
Hi Patricia,
Thank you for sharing your experience, and I truly appreciate the loyalty you’ve shown to Aptive over the years. I completely understand your frustration, dealing with a sudden and overwhelming gnat infestation, especially when a loved one’s comfort and safety is involved, is extremely stressful.
I’m glad to hear that your service professional was helpful during the initial visit and that you were satisfied with the service provided at that time. At the same time, I sincerely apologize that we weren’t able to provide a faster solution for the urgent issue you experienced. We always strive to respond to emergencies as quickly as possible, and I understand how disappointing it must have been to hear the earliest available appointment was 11 days out.
We take feedback like yours seriously and are reviewing how we handle urgent situations to ensure we can better support our customers when time is critical. Your comfort and safety in your home are important to us, and I want to make sure we do everything we can to resolve this issue to your satisfaction.
If you’re open to it, please reach out directly at socialmedia@goaptive.com so we can explore the best way to address the gnat infestation and provide any additional support you may need. Your trust in Aptive means a lot to us, and we want to make things right.
Thank you again for your honest feedback, and for being a valued part of the Aptive neighborhood.
-Jasmine
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