On my most recent service appointment my technician called me the morning of my appointment and confirmed my service time so I'd be home for the appointment. Then he showed up one hour early (while I... See more
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See what reviewers are saying
We are so happy that we switched years ago to Aptive pest control. The technicians are so professional and knowledgeable and can answer any question you ask them. They have gone out of their way to en... See more
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I am very happy with Aptive. I had settled and lived with mice having free rein for a few years under your competitor. (They only gave me sticky paper for inside control.) You provided bait boxes and... See more
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Isaac was very friendly and polite. He told me exactly what he was planning to do, and then did it. I also asked him to focus on a couple of specific areas around the exterior of the house, which he... See more
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Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
2551 Eltham Ave, Ste F, 23513, Norfolk, VA, United States
- 17579938127
We overthink pests so you don't have to.
4.0
Great
86 reviews
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Aptive customer service
Technician was familiar with treatment requirements for my house.
We have not had any indoor bug sightings/evidence in several months
Would prefer a 2- or 3-hour window scheduled for service so I don't have to block off the whole day void of other activities
January 9, 2026
Reply from Aptive Pest Control - Virginia Beach
Hi Rex,
We’re glad to hear that our service professional was knowledgeable about your home and that you’ve had no indoor bug activity for several months. At Aptive, we take pride in providing effective, tailored solutions that keep our neighbors’ homes protected. We also appreciate your feedback about appointment windows and will share it with our team as we continually look for ways to make scheduling as convenient as possible. Thank you for choosing Aptive and being part of our community. We truly appreciate your trust in us.
-Jasmine
One of the WORST pest services on the market
I was promised services at $50 a month by the door salesman but my bill is $60 a month. The pest control specialists don't get the wasp nests from the second floor eaves after repeatedly requesting them to be removed. I detail and add pictures of what I want removed (wasp nests) and then the specialists arrives on scene clueless to what I want. It seems my requests details don't matter and my feedback raises no concerns. By far the worst pest service n the market not by products use but by promises being broken and administrative business practices being automated without any human engagement, or lack of caring human engagement.
December 23, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi Tyler,
I can understand how frustrating this experience has been, especially when expectations around pricing and specific service requests were not met. That is not the experience we want anyone to have with Aptive.
The concerns you raised about the monthly cost and the repeated requests to remove wasp nests, particularly in second floor eaves, are important. When details and photos are provided ahead of time, they should be reviewed so the service professional arrives prepared. When that does not happen, it can feel like your input is being overlooked, and that matters to us.
We also hear your concerns around communication and the lack of personal engagement. Aptive is built on people caring for people’s homes, and when that connection feels missing, we need to do better.
We would appreciate the opportunity to review your account, address the pricing conversation, and make sure your service concerns are properly handled. Please reach out to us directly at socialmedia@goaptive.com so we can take a closer look and work toward making this right. Your feedback is valuable, and we want to improve your experience moving forward.
-Jasmine
NO bugs inside this fall!
December 11, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi Jean,
Thank you for sharing your feedback! We’re thrilled to hear that you’ve haven't seen any bugs this fall. At Aptive, we take pride in providing effective and thorough pest control to keep your home protected throughout the seasons.
We truly appreciate you being a part of the Aptive community and look forward to continuing to serve you.
-Jasmine
Kudos!
Great advance notices w/ thorough explanations, including pics…just great “good old fashioned service” for us Elderly! Thank you.
December 4, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi there,
We’re so glad to hear about your experience! At Aptive, providing clear communication, thorough explanations, and attentive service is at the heart of what we do, so it’s wonderful to know it made a difference for you. Feedback like yours inspires our team to continue delivering thoughtful, reliable, and caring service to all our neighbors.
Thank you for choosing Aptive and for being part of our neighborhood, we look forward to continuing to help keep your home protected.
-Jasmine
Reply from Aptive Pest Control - Virginia Beach
Hi Ando,
We’re so glad to hear that our service professional provided great service and that your home is protected! At Aptive, we take pride in delivering thorough and effective solutions to keep your home comfortable. Thank you for choosing Aptive and trusting us to care for your home!
-Jasmine
Reply from Aptive Pest Control - Virginia Beach
Hi there,
We’re thrilled to hear that your issue was resolved quickly! At Aptive, we strive to provide prompt, effective service while making sure every home is treated with care and attention.
Thank you for trusting Aptive to keep your home comfortable and protected. We truly appreciate having you as part of the Aptive neighborhood and look forward to serving you in the future.
-Jasmine
Reply from Aptive Pest Control - Virginia Beach
Hi Ann,
Thank you for sharing your feedback. We’re glad to hear that your service professional provided friendly and professional service. At Aptive, we take pride in ensuring every customer receives reliable, courteous, and thorough care.
We truly appreciate you being part of the Aptive community and look forward to continuing to provide a positive experience.
-Jasmine
Does not hold up to claims
I have had a contract with this service for a couple of years. They take care of bugs around the house fine, spiders, wasps, etc. They say they do mosquito service, but I see little impact.
The main reason I accepted their service (from a door-to-door) was they guaranteed ground rodent service. That has not helped. They charge almost $180 per service call and spread about $4 of MoleMax.
September 2, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi Michael,
Thank you for sharing your feedback. We’re glad to hear that our team has been able to help with spiders, wasps, and other insects around your home. At the same time, we sincerely apologize that our mosquito and rodent services have not met your expectations. We take concerns like this seriously and want to ensure you’re getting the effective pest control you deserve. Please reach out to us directly at socialmedia@goaptive.com so we can review your account, discuss your concerns in detail, and work to find a solution that addresses the issues you’ve experienced.
We appreciate you being a part of the Aptive neighborhood and giving us the opportunity to make this right.
-Jasmine
Scheduled wasp expedition
Scheduled urgent treatment for swarming wasps outside of normal plan.
October 8, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi Dale,
Thank you for sharing your experience! We’re glad we could schedule an urgent treatment to address the swarming wasps outside of your regular plan. At Aptive, we understand how important it is to act quickly when pests become a concern, and we’re happy to provide timely solutions to keep your home safe.
We truly appreciate you being a part of the Aptive neighborhood and trusting us to protect your home when it matters most.
-Jasmine
I have mosquito containers that are…
I have mosquito containers that are supposed to be filled every month. They haven't been filled for the last 2 months. I was told by the salesperson when I signed up again that I could cancel anytime within the first year (without additional charges). I called in to tell them I wanted to cancel because I had gotten bitten so many times and they said I had to pay 199.00 to cancel. 199.00 to cancel when you weren't doing your job. That is complete B.S.
August 27, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi Lisa Beth,
Thank you for sharing your experience. I’m very sorry to hear about the issues with your mosquito containers and the frustration this has caused. At Aptive, we take feedback like yours seriously and want to ensure our services meet the high standards we promise.
To help us review your account and the agreement on file, please reach out to us at socialmedia@goaptive.com with your service address and any details regarding your service history. We also encourage you to share any notes or documentation from your interactions with our team so we can fully understand the situation and work toward a resolution. Your experience is important to us, and we genuinely appreciate the opportunity to make this right.
-Jasmine
The Technician was so very thorough in…
The Technician was so very thorough in his treatment plan program. He explained everything and took the time to do a great job. I was so impressed with him. I would like to request that he return on all of my treatments.
October 1, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi Floyd,
Thank you for sharing your experience! We’re thrilled to hear that our service professional was thorough, took the time to explain everything, and left such a positive impression. At Aptive, we strive to provide attentive, professional, and personalized service for every customer, and it’s wonderful to know our efforts are appreciated.
We’ll make a note of your request and do our best to have him return for your future treatments whenever possible. We truly value having you as part of the Aptive family and look forward to continuing to keep your home protected.
-Jasmine
Great company
Great company! Technician is very helpful and knowledgeable! Definitely recommend! They solved our ant problem on the first round! Woohooo!! Thank you!!!!
October 2, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi Steve,
Thank you for sharing your experience! We’re thrilled to hear that our service professional was helpful and knowledgeable and that your ant problem was resolved on the first visit. At Aptive, we take pride in providing effective, reliable solutions while making sure our customers feel supported every step of the way. We truly appreciate you choosing Aptive and being part of our neighborhood, and we’re so glad you’re happy with the results!
-Jasmine
Nice People, Questionable Results
I have been a customer for a few years. Agents have been helpful, polite, pleasant to deal with, and prompt with their schedule. We hired Aptive specifically to control little black ants. We still have ants. Lots of them.
August 12, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi Matthew,
Thank you for sharing your experience and for being a valued customer over the years. I’m glad to hear that our agents have been helpful, polite, and prompt, but I’m truly sorry that you’re still experiencing issues with little black ants.
At Aptive, we take pride in providing effective pest control, and we want to make sure your ant concerns are properly addressed. We’d be happy to schedule a reservice to target the ants and review your account to ensure we’re doing everything we can to resolve this issue. Please feel free to reach out to us directly at socialmedia@goaptive.com.
Your feedback is important to us, and it helps us continue improving so every customer receives the reliable, thorough service Aptive is known for.
-Jasmine
Aptive always provides us with…Great Service
Aptive always provides us with courteous and effective service. All the technicians are great, but Bishop seems to service us the most, and he is an invaluable asset to the Aptive team.
August 12, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi Wayne,
We’re thrilled to hear that our team consistently provides courteous and effective service! It’s wonderful to know that Bishop has made such a positive impact. Our service professionals take pride in delivering reliable and attentive care, and it’s great to hear his efforts are appreciated.
Thank you for being a valued part of the Aptive neighborhood and trusting us to keep your home comfortable!
-Jasmine
Paying $100 a month for what????
Paying $100 a month for inside, outside and mosquito treatment plus. When you sign up, you mark all the places they need to treat like patio, around pool ,around house ,etc. 1st visit, did around house, 2nd visit guy sat in truck, did nothing and left, third visit, did inside of house and the cracks around house because it rained. I have yet to receive a single mosquito treatment, they are not treating areas im paying for and this is twice what I was paying for other company with half the service. To say im unhappy with this company, is an understatement.
August 8, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi there,
Thank you for sharing this detailed feedback. We’re very sorry to hear about your experience. It’s clear we’ve fallen short of delivering the thorough service you expected from Aptive, and that’s unacceptable. The level of inconsistency you described, especially regarding your mosquito treatments and the areas you specifically requested to be serviced, does not reflect our standards.
We’d like to make this right. Please reach out to us directly at socialmedia@goaptive.com so we can address the missed treatments, ensure your property is serviced exactly as agreed, and coordinate a corrective visit at no cost. We’d also like to review your service plan in detail to make sure everything is clear and aligned with your expectations.
Thank you for bringing this to our attention. Your trust means a lot to us, and we want to earn it back.
-Jasmine
The technicians have been professional
The technicians have been professional, polite & pleasant, contacting me via text when on the way. He asked about any concerns & where I specifically wanted him to spray this visit. At completion, he came to the door to inform me he was all done & leaving. Also told m3 there was a small wasp nest he sprayed down on the porch light. I feel because of the treatment, fewer or no bugs have been seen in the home. I have been very pleased!!
August 5, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi there,
Thank you for sharing your experience and for trusting Aptive to protect your home. We’re thrilled to hear that our service professional was attentive, communicative, and thorough, and that the treatments have made a noticeable difference in reducing pests in your home. Feedback like yours motivates our team to continue providing the high-quality, reliable, and personalized pest control our customers deserve.
-Jasmine
Incomplete and inconvenient service
The technician this month found out that the technician the previous month hadn't put any bait in the traps. Incomplete work that I paid for. Send this month's technician every week. Also, took three visits before we were home to work on the interior, not as convenient or predictable as necessary to be exceptional.
July 25, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi Jason,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the inconsistency in your service—especially learning that bait was left out during a previous visit. That’s unacceptable, and we understand how frustrating it is to feel like you're paying for incomplete work. At Aptive Environmental, thoroughness and reliability are non-negotiables, and we clearly fell short here.
We also recognize how difficult it’s been to coordinate interior service visits, and we agree—convenience and predictability are key to an exceptional customer experience. We appreciate your patience and want to make this right. We’ll make sure your most recent service professional is scheduled for consistent follow-ups, and we’re happy to work with you to arrange a schedule that better fits your needs moving forward.
Please don’t hesitate to reach out to us directly at socialmedia@goaptive.com so we can confirm the details and ensure your next services are seamless and complete.
Thank you again for your honest feedback—it’s what helps us improve and deliver the level of care our Aptive customers deserve.
-Jasmine
Reply from Aptive Pest Control - Virginia Beach
Hi Chris,
We’re so sorry to hear that no one showed up as expected—that’s definitely not the kind of experience we aim to provide at Aptive Environmental. Your time matters, and we completely understand how frustrating this must have been.
We’d really appreciate the opportunity to make this right. When you have a moment, please reach out to us at socialmedia@goaptive.com so we can look into this for you and get things back on track.
Thank you for bringing it to our attention—we’re here to help and committed to doing better.
-Jasmine
I found a few spiderwebs after the…
I found a few spiderwebs after the technician had left, but that was no problem. The only problem I have is when they email you for an appointment and they want to set you up for an all day appointment from 7 AM to 7 PM. That is not good. There should be a 2 to 4 hour timeframe.
July 16, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi Cindy,
Thanks so much for your feedback. We're glad to hear the spiderwebs weren’t a major issue, but we completely understand how frustrating that wide service window can be. At Aptive, we know your time is valuable, and we’re actively working to improve our scheduling options so we can offer narrower, more convenient timeframes. Your input helps us get better, and we truly appreciate you taking the time to share it. If there’s ever anything you need in the meantime, please don’t hesitate to reach out—we’re here to help!
-Jasmine
Everything was fine at first few…
Everything was fine at first few treatments but its like they just show up and not treat anything. show up just to get payed. still see pest around like its never been treated. Im about to look for new pest control.
July 12, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi Brian,
Thank you for your feedback. We're sorry to hear that your recent experiences haven't lived up to the strong start you had with us. At Aptive, we’re committed to delivering consistent, high-quality service that truly makes a difference—and it’s clear we’ve fallen short of that for you. Persistent pest activity can be incredibly frustrating, and we’d really like the chance to make this right. If you're open to it, please reach out to us at socialmedia@goaptive.com so we can review your recent services and ensure your concerns are thoroughly addressed. Your satisfaction is important to us, and we’d appreciate the opportunity to regain your trust.
-Jasmine
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