On my most recent service appointment my technician called me the morning of my appointment and confirmed my service time so I'd be home for the appointment. Then he showed up one hour early (while I... See more
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See what reviewers are saying
We are so happy that we switched years ago to Aptive pest control. The technicians are so professional and knowledgeable and can answer any question you ask them. They have gone out of their way to en... See more
Company replied
I am very happy with Aptive. I had settled and lived with mice having free rein for a few years under your competitor. (They only gave me sticky paper for inside control.) You provided bait boxes and... See more
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Isaac was very friendly and polite. He told me exactly what he was planning to do, and then did it. I also asked him to focus on a couple of specific areas around the exterior of the house, which he... See more
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Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
2551 Eltham Ave, Ste F, 23513, Norfolk, VA, United States
- 17579938127
We overthink pests so you don't have to.
4.0
Great
86 reviews
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The serviceman was friendly and knowledgeable.
The serviceman was friendly and knowledgeable. He offered good suggestions for treatment, and concerns for our dogs.
July 2, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi there,
Thank you so much for sharing your experience! We're thrilled to hear that your Aptive service professional was both friendly and knowledgeable—and that he took the time to offer helpful treatment suggestions while being mindful of your dogs. Protecting your home while prioritizing the safety of your pets is always a top priority for us. We appreciate you being part of the Aptive family and look forward to continuing to serve you with care and attention to detail.
-Jasmine
Nice and professional workers who apply…
Nice and professional workers who apply the service
June 21, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi Millie,
Thank you for taking the time to share your positive experience! We’re glad to hear our Aptive team delivered professional and courteous service during your treatment. Providing thorough and respectful pest control is something we take pride in, and your feedback truly motivates us to keep up the great work. We appreciate you being part of the Aptive family!
-Jasmine
As scheduled
Arrived as scheduled. Checked in so family dog could be kept inside. Announced when treatment was comlete
June 24, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi John,
Thank you for taking the time to share your experience! We’re glad our Aptive service professional arrived on schedule and took thoughtful steps to ensure your family and furry friend felt comfortable throughout the treatment. Clear communication and care are key parts of how we do business, and it’s great to know it made a difference for you. We appreciate your trust in Aptive and look forward to continuing to protect your home with the same level of attention!
-Jasmine
They dont listen to what you have requested.
I had sent them a message on issues I has and they didn't even take care of any of them. After the service I sent them another message about the team not taking care of what I had previously requested and they never even contacted me. They did however send me a notice that my treatments were going up $13 per service.
June 13, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi Lelane,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your concerns were not addressed as expected and that our communication fell short. At Aptive, we strive to make every service thorough and responsive to your specific needs, and it’s clear we missed the mark here.
We want to make this right by reviewing your account and ensuring your concerns are properly handled. Please feel free to reach out to us directly at socialmedia@goaptive.com, so we can personally follow up and work toward a resolution.
We appreciate your feedback as it helps us improve and provide the level of service our customers deserve. Thank you for being a part of the Aptive community.
-Jasmine
The techs have been very friendly but…
The techs have been very friendly but the product is not working. Our yard is still swarming with mosquitos even after actively following all of the tips we have been given.
June 19, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi Michelle,
Thank you for your feedback—it means a lot that you took the time to share your experience. We're glad to hear our service professionals have been friendly, but we’re disappointed to learn that the mosquito activity hasn’t improved, especially after you've been following the recommended tips.
Mosquitoes can be especially tough to control, and your frustration is completely valid. At Aptive, we’re committed to providing effective, customized solutions, and we’d like the opportunity to re-evaluate your property and adjust the treatment plan if needed. Please reach out to us at socialmedia@goaptive.com so we can get this addressed right away.
We truly appreciate you being part of the Aptive family and want to help make this a better experience for you.
-Jasmine
RUDE
Ignored both my no soliciting signs and knocked on my door. When I pointed out my signs the kid still kept trying to sell. Do not recommend because they are rude
June 25, 2025
Unprompted review
Reply from Aptive Pest Control - Virginia Beach
Hi there,
Thank you for taking the time to share this feedback. We’re really sorry to hear that one of our representatives approached your home despite your “No Soliciting” signs. We understand how frustrating and intrusive that can feel, and we completely agree that your request for privacy should have been respected from the start.
At Aptive, we hold our team to a high standard of professionalism and courtesy, and it’s disappointing to hear that this wasn’t your experience. We’re addressing this internally with the local team to ensure better awareness and training around respecting posted signage during outreach.
We truly appreciate you bringing this to our attention—it helps us do better and reinforces the importance of how we represent Aptive in every neighborhood.
-Jasmine
I have loved your company for over…
I have loved your company for over three years. Technicians have been pleasant, super helpful and going above and beyond with treatments. These past few months I have had a pest issue; not quite sure what type of bugs these are. This is part of the problem. Since this issue, I have had a 4 hour block time where the tech showed up an hour and a half past the 4 hours block...a second 4 hour block coming with one hour to spare. Same technician both times. Told that I may have termites, scheduled for a free termite inspection, which was cancelled by APTIVE 4 days prior. Was told I would contacted to reschedule and no callback. I had to call to get a new appointment. I am just shocked and very frustrated.
I hope we can get back to a better relationship as I have referred you to many....
May 23, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi there,
Thank you for taking the time to share your experience — and for trusting Aptive with your home’s care over the last few years. We’re truly sorry that your recent experience fell short of the standard you’ve come to appreciate, and we completely understand your frustration.
It’s clear there’s been a breakdown in communication and follow-through, and we want to make things right. Our team strives to be reliable, helpful, and respectful of your time, and we fell short in delivering that during your last few appointments.
We appreciate your continued loyalty and your referrals — they mean a great deal to us — and we’re eager to get back to delivering that high level of service. Please reach out directly at socialmedia@goaptive.com and we’ll make sure we address both your pest concerns and your scheduling issues. We’re committed to turning this back into a five-star experience for you.
-Jasmine
Professional and courteous service.
May 1, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi Kimberley,
Thank you for the kind words! We're so glad you experienced the professional and courteous service we strive for at Aptive. It means a lot to know our team made a great impression, and we're excited to keep delivering the same high-quality care every step of the way. Thanks for being a valued part of the Aptive community!
-Jasmine
Each serviceman that comes is…
Each serviceman that comes is professional, provides instructions to what they’re doing and very polite. We’ve been very happy with Aptive and will continue to use them.
March 31, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi Ian,
Thank you so much for your kind words! We’re thrilled to hear that each service professional you’ve had the pleasure of working with has been professional, informative, and polite. At Aptive, we believe in providing not only top-quality pest control but also clear communication to ensure you feel confident and informed every step of the way. We’re so happy you’ve been pleased with our service, and we’re excited to continue serving you in the future. Thank you for being part of the Aptive family!
-Jasmine
Customer service is bad
What they do is good. We never have any bugs or other things in or around our house. But the customer service is awful. Trying to get their contact information is hard work to fine. And when they do come to your house half the time they don't tell you they're 30 minute window. And I have a lock gate to get in the back. So I would have to let them in, But if I have a simple errand to run and they don't give me a 30 minute window then they avoid doing the backyard. And now I have to waist another day for them to come back out.
And trying to get out of a contract with them it's basically paying for two payments from them. If I knew how difficult it was to work with them then I will definitely ended my contract a lot sooner.
April 26, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi Chris,
Thank you for taking the time to share your experience with us. We are so glad to hear that our treatments have been effective in keeping pests at bay, and we truly appreciate your trust in Aptive for that. However, we’re sorry to hear about the challenges you’ve experienced with communication and scheduling. Your concerns are important to us, and we will definitely review our processes to ensure better transparency and convenience moving forward.
We understand how frustrating it can be when timing doesn’t align, especially with access to your backyard. We’ll make sure to work more closely with you to better accommodate your schedule and ensure that all areas are properly addressed during your service visits. We also want to address your concerns regarding the contract, and we'd love the opportunity to connect directly to find a resolution that works for you.
Thank you again for your feedback, and we truly value your business. Please don't hesitate to reach out to us directly at socialmedia@goaptive.com so we can work to make things right.
-Jasmine
Reply from Aptive Pest Control - Virginia Beach
Hi Wayne,
Thank you so much for your kind words! We’re thrilled to hear that our team was prompt, efficient, and thorough in serving you. At Aptive, we strive to provide top-notch service every time, and it’s great to know we met your expectations. We truly appreciate your trust in us and are grateful to have you as part of the Aptive family!
-Jasmine
Technician was very nice
Technician was very nice. Explained the service he was going to perform at my home, asked if we had any problem areas and addressed all concerns.
April 14, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi Michele,
Thank you for sharing your experience! We’re so glad to hear that our service professional was able to thoroughly explain the service and address all your concerns. At Aptive, we believe in providing clear communication and attentive service, and it’s wonderful to know that we met your expectations. If you need anything else, we’re always here to help!
-Jasmine
Inspector was very knowledgeable and…
Inspector was very knowledgeable and professional and did not
April 21, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi Cindy,
Thank you for sharing your experience! We're so glad to hear our service professional came across as knowledgeable and professional -- it means a lot to us at Aptive to know we're providing the kind of service our customers can trust. We appreciate you being a part of the Aptive family!
-Jasmine
Part of why we like you is because we…
Part of why we like you is because we can depend on getting it done right.
April 21, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi Mr. Scharff,
That really means a lot -- thank you! At Aptive, we take pride in doing the job right and being a team you can count on. We're so glad to have you as part of the Aptive family and look forward to continuing to protect your home with dependable service you can trust.
-Jasmine
I gave the tech a dead bug that shows…
I gave the tech a dead bug that shows up in the top part of our sunroom and he hasn't gotten back with me yet. Shows u how much the company cares about following up!
March 27, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi Harry,
Thanks for sharing this with us -- we're really sorry to hear you haven't received a follow-up yet. That's definitely not the level of communication we strive for at Aptive, and we understand how frustrating it can be to feel overlooked. We appreciate you pointing this out, and we'd love the chance to follow up properly and make sure your concerns are addressed. Please feel free to reach out to us directly at socialmedia@goaptive.com. Your experience matters to us, and we're grateful to have you as part of the Aptive neighborhood!
-Jasmine
Bugs Are Gone!
I have generally been pleased with the Aptive representatives. Timing of schedules has not worked out for them to come into my house to treat the bugs, but the inside bug population is almost zero! This is a big improvement!
I’m usually not home when they arrive, but I do monitor my cameras. I am generally pleased with what I see as far as them treating the front and back of the house.
March 24, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi Martie,
Thank you for taking the time to share your experience with us! We're thrilled to hear that the treatment has made such a noticeable difference in reducing the inside bug population. We understand the challenges of scheduling, and we truly appreciate your flexibility and trust in us. It's great to know you're seeing positive results, and we're committed to keeping things comfortable for you! If there's anything we can do to further improve your experience, please don't hesitate to let us know!
-Jasmine
Lloyd Thomas is my professional…
Lloyd Thomas is my professional sprayer. He is compassionate about his job. He is very pleasant and answers my questions regarding pest control. He is very thorough when spraying the entire house. And he does an excellent job outdoors as well. I am so Thankful for him! I don’t want any other people to spray my house! Just Lloyd! He is the BEST! If I can’t have Lloyd, I will cancel Aptive all together!~~~T. M. Anderson
April 2, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi Theresa,
Wow -- thank you so much for sharing this! We absolutely love hearing how much of an impact Lloyd has made during your service visits. At Aptive, we're all about providing a top-notch experience, and it's clear that Lloyd goes above and beyond to make that happen. His compassion, professionalism, and attention to detail truly represent what we strive for as a team.
We're so grateful to have him on the Aptive team, and even more grateful to have you as part of the Aptive neighborhood. You're not just a customer -- you're family. We'll make sure your kind words make it back to Lloyd (he's going to love this!). Thanks again for your loyalty and for choosing Aptive!
Never showed up; Not happy!
Well, it’s 5pm and you still haven’t arrived at my house. I stayed home all day waiting. I haven’t received ANY communication from you about anything. But I did receive this request for a review. That seems odd since no service has been provided. Are you under the impression that someone came to my house? Or is this a generic email? And I need an ant treatment, both internal and external. Please don’t tell me you are on your way now. It’s after work hours and I have things to do.
I assume you will be calling to reschedule?
April 2, 2025
Reply from Aptive Pest Control - Virginia Beach
Hi Catherine,
We sincerely appreciate you bringing this to our attention, and we completely understand how frustrating it must be to wait all day without communication. That is definitely not the experience we want for our customers.
We would like to get to the bottom of what happened and make this right. Please reach out to us directly at socialmedia@goaptive.com so we can review your appointment details, reschedule at a time that works for you, and ensure you receive the ant treatment you need --- both inside and out.
Your time is valuable, and we truly appreciate your patience. Thank you for giving us the opportunity to improve.
-Jasmine
Non-listening Technician
I asked the Technician to replace 4 glue traps in my garage and 2 in my shed. He did not replace any glue traps at all.
February 28, 2025
Reply from Aptive Pest Control - Virginia Beach
We appreciate you bringing this to our attention, Horace. We'd love to speak with you to further investigate this matter if that's something you're open to. Please contact socialmedia@Goaptive.com including your account details and we'll reach out as soon as we can do ensure this is taken care of to your satisfaction!
-Alexis
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