Had a sales person come to our AirBnB home that we were renting and asked to give information about the service. We had used Aptive at our home (but no longer subscribe) and were very familiar with th... See more
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Chase was very pleasant and did an excellent job taking care of our needs. The scheduling department has been horrible! We had been rescheduled six times before we finally had a technician show up at... See more
Company replied
I know they rotate but one in particular is a great girl, Shaunessey from Aptive Environmental, and the co workers always gives us a head ups first. My husband really appreciates this from her, so he... See more
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The picture are great. The service is very good. Technician seem known able. Phone operater was helpful. I'll recommend Aprive Pest Control highly.
Company replied
Company details
Welcome to Aptive Pest Control
Written by the company
- Yep, we're pest control nerds
- Pests change with the weather, location, and time of day, and so do we. Our team stays proactive and professional, focusing on protecting your home so you can focus on enjoying it. At Aptive, we believe proactive pest control leads to a happier, more comfortable home.
View our Pest Library
Call (877) 519-2823
Ants
When left untreated, large colonies can form and create serious problems.
Cockroaches
These pets typically require expert teatment to be effectively eradicated.
Flyers
Get help from an expert to effectively treat them, inside and outside your home.
Garden pests
They can ruin your fruits, veggies, or flowers.
Pantry pests
Without treatment, they can quickly ruin your dedicated food space.
Rodents
They can spoil food and spread disease rapidly if untreated.
Spiders
Their webs, eggs, and behavior can create problems if left untreated.
Spingers & biters
Pests that sting or bite and show up both inside and outside your home.
Wasps
Their aggresive nature makes them difficult and dangerous.
See full Pest Library
Contact info
10 S Cardinal Drive, Suite 100, 28403, Wilmington, NC, United States
- 19103485384
We overthink pests so you don't have to.
4.3
Excellent
284 reviews
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Aptive personnel are both friendly
Aptive personnel are both friendly, good communicators& competent. They got the extra mile to ensure you are satisfied.
February 21, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Jerry,
Thank you for sharing your feedback! We’re thrilled to hear that our team’s friendliness, communication, and expertise stood out, and that they went the extra mile to ensure your satisfaction. That level of care and attention is exactly how we like to have every service handled at Aptive.
We appreciate you choosing Aptive and being part of our neighborhood. If there’s ever anything more you need, you can trust that we’ve got this handled.
-Jasmine
The technician was very helpful and…
The technician was very helpful and very understanding of my needs
March 14, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Vicki,
Thank you for sharing your feedback! We’re thrilled to hear that our service professional was helpful and understanding of your needs. At Aptive, we strive to provide effective pest control while ensuring each customer feels heard and supported, and we truly appreciate you being part of the Aptive neighborhood.
-Jasmine
Technician is very knowledgeable
Technician is very knowledgeable, polite, and explains treatment
March 11, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Ronald,
Thank you for sharing your feedback! We’re thrilled to hear that our service professional was knowledgeable, polite, and took the time to clearly explain the treatment. At Aptive, we strive to provide effective pest control while ensuring every customer feels informed and confident in the work being done, and we truly appreciate you being part of the Aptive neighborhood.
-Jasmine
Doesn't show up on time
Doesn't show up on time. no return phone calls by manager. always missing inside because can't follow instructions. CANCEL my service!!!
March 4, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi William,
Thank you for sharing your experience. I completely understand how frustrating it must be to deal with missed appointments, lack of communication, and services not meeting expectations. That is not the experience we want any of our customers to have, and it certainly doesn’t reflect the standard Aptive strives to provide.
We take feedback like yours very seriously and want to make this right. Please reach out to us at socialmedia@goaptive.com so we can review your account, address your concerns, and ensure your service request is handled properly. We truly appreciate you bringing this to our attention and giving us the opportunity to improve.
-Jasmine
The service and how thorough each job…
The service and how thorough each job had been done. They let you know when arriving and then share job performed 😊👏🏼
March 10, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Fay,
Thank you for sharing your feedback! We’re thrilled to hear that our team’s thoroughness and communication have made a positive impression. At Aptive, we believe keeping customers informed and providing careful, complete service is key to a great experience. We truly appreciate you choosing Aptive and being part of the neighborhood we serve.
-Jasmine
The tech was on time.
He went right to work, spraying the outside of the house and surrounding shed on my property.
February 25, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Charlie,
Thank you for sharing your feedback! We’re glad to hear that our service professional got right to work and took care of your property efficiently. At Aptive, we strive to provide thorough and reliable service for every home, and it’s great to know our team met your expectations. We truly appreciate you choosing Aptive to help protect your home!
-Jasmine
Every service is great
Every service is great. The only problem I have is that the price of your services keep going up this is the second time the price has gone up since we joined up
March 6, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Nicole,
Thank you for taking the time to share your feedback. We’re thrilled to hear that you’ve been happy with every service provided by Aptive.
We completely understand your concern regarding pricing. Our goal is to provide effective, reliable, and thorough pest control while ensuring the safety and comfort of your home. Price adjustments reflect factors like treatment quality, ongoing support, and the expertise of our service professionals, but we understand how any increase can feel frustrating.
We truly value you as part of the Aptive family and appreciate your loyalty over time. If you’d like, please reach out to us directly at socialmedia@goaptive.com so we can review your plan and discuss options to make sure your services continue to meet your needs.
-Jasmine
All of the technicians who have come to…
All of the technicians who have come to the house are wonderful and are professional and courteous. The only thing (and we understand it could be a scheduling thing) is only once has it been the same person. The only other concern is they never same to have up to date information. Such as: We have the basic plus German C R add on 134.00 and the keep telling us we need to add German C R. Our problem has gotten much better and Aptive seems to know just when we need someone to come without having to call. Over all very happy with the service.
February 28, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi there,
Thank you for your thoughtful review and for sharing both the positives and your concerns. I’m glad to hear our service professionals have been wonderful, professional, and courteous, that’s something we truly value at Aptive.
I understand your concerns about not having the same professional each visit and about the German Roach add-on. You should never feel like you need to re-explain your plan, and your account details should be clear and up to date. I’ll share this feedback with the team to make sure everything is documented correctly moving forward.
We’re happy to hear your pest concerns have improved and that our visits have been well timed. Thank you for trusting Aptive with your home, and please reach out anytime if you need assistance.
-Jasmine
The technician always asks me if there…
The technician always asks me if there is anything I have noticed or any special. Listening to the customer is an outstanding skill.
March 1, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Kevin,
Thank you for taking the time to share your feedback! We’re thrilled to hear that our service professional is attentive and takes the time to listen to your observations and concerns. At Aptive, we believe listening closely to our customers is a key part of providing effective and personalized service.
We truly appreciate your trust in Aptive and look forward to continuing to keep your home protected and comfortable.
-Jasmine
The people that comes out to my house…
The people that comes out to my house is the best The I call for my appointment I got to Argue with them to get my sat appointment that’s only I b home they know that when we did the contract it’s get to the point I tell them end the agreement due to their fault than they find a appointment time One they didn’t show no notice or call
February 22, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi George,
Thank you for sharing your experience with us. I’m glad to hear that our service professionals have made a positive impression, but I completely understand how frustrating it must be to have difficulty scheduling appointments and experience missed visits without notice. That’s not the level of service we aim to provide at Aptive, and I’m sorry for the inconvenience this has caused.
We take feedback like yours seriously and want to make this right. If you’re willing, please reach out to us directly at socialmedia@goaptive.com so we can review your account, ensure future appointments are scheduled correctly, and provide the reliable service you should expect from Aptive.
Thank you again for bringing this to our attention. We’re committed to improving your experience and delivering the quality service you deserve.
-Jasmine
Tired of offering feedback!
I am enjoying the service, but am tired of reviewing every single visit and now this extra review!
February 27, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Andrea & Alex,
Thank you for sharing your feedback! We completely understand how reviewing each visit can feel repetitive, and we truly appreciate the time you’ve taken to provide your insights.
At Aptive, we value your perspective because it helps us ensure our service is effective and meets your expectations. We’re glad to hear that you’re enjoying the results of our pest control, and we’ll continue to focus on providing reliable, thorough, and professional service so that your experience remains positive without adding extra hassle.
We truly appreciate your trust in Aptive and look forward to continuing to keep your home protected.
-Jasmine
Professional
Very professional, asked what problems we might have that might need extra attention. Let us know everything that was done.
February 25, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Dan,
Thank you for sharing this! We’re glad your Aptive service professional took the time to understand your concerns and clearly explain everything that was done.
At Aptive, keeping you informed and addressing your home’s specific needs is a big part of the experience we aim to provide. We truly appreciate you choosing Aptive and being part of our community.
-Jasmine
I think it’s a waste of $$ to spray in…
I think it’s a waste of $$ to spray in 15” of snow. I tried to call but was on hold for 12 minutes.
February 13, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi there,
Thank you for sharing this feedback. I completely understand how frustrating it would feel to see a service completed with that much snow on the ground, especially when you’re trying to make sure you’re getting real value for your money. That’s a fair concern.
At Aptive, we adjust our treatments based on seasonal conditions, but 15 inches of snow certainly changes how things look from your perspective. I’d really like the chance to review your specific service, confirm what was completed, and make sure it aligned with what should have been done given the weather. If anything missed the mark, we’ll absolutely work to make it right.
I also want to acknowledge the 12 minute hold time. That’s not the experience we want for you. We’re actively working on improving response times so it’s easier to reach us when you need support.
We appreciate you choosing Aptive and being part of our community. If you’re open to it, please reach out to us at socialmedia@goaptive.com with your account details so we can take a closer look and follow up with a clear resolution.
-Jasmine
This company is perfect for keeping our…
This company is perfect for keeping our homes rodent-free. The employees are very professional and friendly, and what I liked most was that they spoke Spanish with me. I give them all the stars in the sky!
February 21, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Xenia,
Thank you so much for sharing your experience! We’re thrilled to hear that our team has helped keep your home protected and that our professionalism and friendliness made such a positive impression. At Aptive Environmental, we take pride in providing service that is thorough, reliable, and accessible to all of our customers.
It’s wonderful to know that our efforts are appreciated, and feedback like yours motivates our team to continue delivering the high-quality service our customers deserve. We truly appreciate you choosing Aptive and for your kind words!
-Jasmine
Sarah did great..
February 20, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Curtis,
Thank you for sharing your experience! We’re thrilled to hear that Sarah provided excellent service. At Aptive Environmental, we take pride in having knowledgeable and professional service professionals who deliver thorough, reliable care for every home.
Feedback like yours encourages our team to continue going above and beyond for our customers. We truly appreciate you choosing Aptive!
-Jasmine
Your employees are your most valuable asset however your continued request to increase your rate for the service provided makes me pause and think if I want to continue with your company.
Your employees are your most valuable asset
February 19, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Mary,
Thank you for sharing this. It truly means a lot to hear you recognize our team. At Aptive, we believe our service professionals are the heart of what we do, and we are proud of the care they bring to each home.
I also understand how continued rate increases can give you pause. Any pricing change should feel clear and aligned with the value you are receiving. We never want adjustments to feel unexpected or discouraging.
If you are open to it, we would appreciate the chance to review your account, talk through the changes you have seen, and explore options that may better fit your expectations. Please feel free to reach out to us directly at socialmedia@goaptive.com. Your feedback matters, and we value the opportunity to continue earning your trust with Aptive.
-Jasmine
I have been very pleased with the…
I have been very pleased with the service I have received from Aptive. The technicians have all been extremely friendly, professional, knowledgeable and courteous. They always text up to 30 mins. before they arrive and respond quickly to my texts back. The only minor issue I have is when the appointments are scheduled there is no time frame provided. I would like to know at least a time from 2-4 hours.
February 11, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Dawn,
Thank you for taking the time to share this kind feedback and for being part of the Aptive family. It means a lot to hear that our service professionals have been friendly, professional, and responsive, and we’re glad their communication before arrival has helped create a positive experience. We’ll be sure to pass your compliments along to the team.
We also truly appreciate you pointing out the appointment time frame concern. We understand how important a clearer window is for planning your day, and your feedback is being shared with our scheduling team as we continue working to improve the overall experience.
Thank you again for choosing Aptive. We’re grateful for the opportunity to care for your home and look forward to continuing to serve you well.
-Jasmine
Good communication, prompt, volunteered additional information
Provided the information I needed, showed up promptly as communicated. Volunteered additional information about transferring services to a home buyer.
February 15, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Tiffany,
Thank you for sharing your experience! We’re glad to hear that our team arrived promptly, provided the information you needed, and even went the extra mile to offer guidance on transferring services to a home buyer.
At Aptive, we strive to provide proactive, helpful service that makes every step easy for our customers. We truly appreciate you being part of the Aptive neighborhood and look forward to continuing to keep your home and yard protected.
-Jasmine
Reply from Aptive Pest Control - Wilmington (Sales)
Hi Jerry,
Thank you for sharing your experience! We’re thrilled to hear that our customer service team was helpful and that your service professional was thorough. At Aptive, we take pride in providing attentive, reliable service to every home in our neighborhood. We truly appreciate you choosing Aptive and look forward to continuing to keep your home and yard protected.
-Jasmine
Experience with technicians
Their technicians are always communicating and making sure we understand the process. Very helpful and insightful. Very attentive and they go the extra mile. Very happy with their service and results.
January 30, 2026
Reply from Aptive Pest Control - Wilmington (Sales)
Hi there,
Thank you for sharing your experience! We’re thrilled to hear that our service professionals’ communication, attentiveness, and thorough approach have made such a positive impact. Going the extra mile and making sure our customers understand the process is exactly what we strive for at Aptive, and it means a lot to know you’re happy with both the service and the results. We truly appreciate you trusting us to care for your home!
-Jasmine
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