I have ordered second hand table. It came really damaged so i returned it. I am giving high rating because I was pleasantly surprised with customer service and how quickly and smoothly they were answe... See more
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Good shop, price nice, very fast delivery. I also sent request, and I received fast answer, I think what you can improve is to put more information in description, bcs not everything is cl... See more
Company replied
I recently purchased Oval dining table (180cm) - Walnut colour , and I am beyond impressed with every aspect of it! The color is stunning—exactly as shown in the images. It blends seamlessly... See more
I purchased a dining chair and bar stools, they were very reaosnably priced and incredibly high quality, I have already been complimented on them. Delivery service was ok communication was good, but... See more
Company replied
Company details
Written by the company
AQ-Living.com biedt een ruim assortiment aan huis- en tuinartikelen aan. Je vindt bij ons onder andere meubels, diverse tuinartikelen en diverse dierenverblijven. Maar bijvoorbeeld ook producten voor baby's en kinderen of verlichting en verwarming.
Contact info
Wisent 7, 5236PX, 's-Hertogenbosch, Netherlands
- 0882266308
- info@aq-living.com
- aq-living.com
4.5
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 month
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Defect meubels
Value for money!
I got the delivery next day.
If the furniture had problems
You can return it.
January 9, 2023
Reply from Aq Living
Beste meneer Malik.
Bedankt voor uw beoordeling. Wat spijtig om te vernemen dat uw fauteuil zitbank een defect bevatte. Naar aanleiding van ons telefonisch contact hoop ik dat we de situatie tot een goed eind hebben gebracht. Mocht u verder nog ergens nog vragen hebben, aarzel dan niet om contact met ons op te nemen dan helpen wij u uiteraard graag verder.
Met vriendelijke groet,
Kiki | Team klantenservice.
Never again
I ordered the table . Last week in November, (website said they have it 2-3 days delivery), they bring it in something like a week. I was not at home. Because I got message at 22:00 evening that next day they are coming, I couldn’t make it. But delivery guy called me, and he drop it by my neighbors. Everything all right.
I unpack table, but leg’s doesn’t fit. Customer service contacted, tousend photos sent. They delivered legs from ovale table. And we made another appointment( I took day free). In morning 8am , SMS received they are coming about 8:30( I was sleeping), rang a bell. Until I go down they were gone. Didn’t leave any letter , paper or anything. Ok . I made another appointment. Wednesday (I took off from my work) they brought 2 chairs and they wanted to exchange for this leg from table. But I don’t need a chairs and part of table. I contacted customer service. Mistake happened, all right. Another appointment for today was made.(again vacation from work) In morning I got email, that it was cancelled because they don’t have right part for me. I called customer service, (little angry) that I want to cancel an order. And lady wanted to plan pick up appointment. And told me it is possible just in weekdays from 8am til 7pm. But I’m not able to take more free days. After one hour I called again(finally pick up someone who wanted to help)
She make an appointment for Saturday ( probably they didn’t scan it yet, that’s why the were not able to come today) but also possibility to bring leg and exchange it in store in some city.
After one hour appointment was postponed because the delivery company didn’t received package. Following with email from Laagsteprijsgarantie that package was damaged. And we can make a return pick up appointment from Monday til Friday.
My answer: was like if I can then pick it up by myself with my car today and bring it to store. Otherwise we can do this appointment in Saturday and they can pick it up all table and cancel the order.
Awaiting answer.
But now I know that is possible to make an appointment Saturdays.and I don’t know why this lady on phone repeating all the time only Monday till Friday.
Advice. Call few times , and maybe ones will pick up phone . Person who actually want to help you.
December 29, 2022
Unprompted review
Reply from Aq Living
Good afternoon,
Thank you very much for taking the trouble to post a review. I have since been in contact with you and was able to offer a suitable solution. I hope you enjoy your purchase and look forward to seeing you again in our shop in the future.
Kind regards,
Marloes
Team customer service.
The product was fine but the instuctions were very poor
The product was fine but the instruction booklet that came with the garden furniture was very badly designed and any description was non existent.
December 22, 2022
Reply from Aq Living
Dear Rolph,
Thank you for posting your review.
We are sorry to hear that the manual was not clear to you. My sincere apologies for this!
If there is anything we can do for you in this regard, we would of course like to hear from you.
Of course we hope to welcome you again in our webshop in the future.
Sincerely,
Tamara | Customer service team
sevice
na enig misverstand is er met mij zeer attend contact opgenomen en is een en ander opgelost.
December 17, 2022
Reply from Aq Living
Beste Boudewijn Molkenboer,
Bedankt voor u geschreven review. Wat spijtig om te vernemen dat uw bestelling incompleet bij u is geleverd daar u de handleiding mist. Dit uiteraard niet de bedoeling Mijn oprechte excuses hiervoor!
Ik kom dan ook graag met u in contact om de situatie te bespreken en samen met u naar een passende oplossing te kijken. Helaas kon ik u telefonisch niet bereiken. Ik zou u dan ook willen vragen om contact met ons op te nemen, dit kunt u doen op het nummer: 088 22 66 300.
Alvast bedankt!
Met vriendelijke groet,
Sterre | Team klantenservice
Beautiful table but horrible delivery service
We bought a round dining table (Eettafel rond Ronsi bruin 140cm) which was backordered at the time of placing the order. But we got the table 3 weeks before the estimated delivery date, which was awesome!!! The table itself is very beautiful and of good size. Assembly was also fairly easy.
But, I have to give 2 stars because of the horrible delivery service they have. Our house is part of a new construction project, so the exact address was not yet available in Google Maps. We told the delivery guys that there was a temporary road that they could take, but they were very rude and left the heavy delivery right on the road. We had to carry it all the way home ourselves. Very bad experience!!
Update - 28 Dec 2022: Appreciate the effort of their customer service team who contacted me soon after the review was published. They understood how genuinely disappointed we were with the delivery service and offered to refund the entire shipping fee. Glad that went well. The table also still continues to make us happy :-)
Update - 10-Jan-2023: In the product description of eettafel-rond-ronsi-bruin-140cm-ronde-tafel, it is mentioned that the table would have an MDF top with a veneer layer. The smaller sizes of this table (120 cm/130 cm) will have an MDF top with a 3D print. This difference was the main reason why I went for a 140cm. I wanted a veneer top. But, after less than one month of using the table, I can see layers of 3D sticker peeling off. Its disappointing to say the least.
December 14, 2022
Reply from Aq Living
Dear Ms. Santhakumar.
Thank you for your review. How sorry to learn that the delivery of the dining table was not to your satisfaction. Following our telephone contact, I hope we have brought the situation to a satisfactory conclusion. If you have any further questions, please do not hesitate to contact us and we will be happy to help you.
Kind regards,
Kiki | Customer Service Team.
One foot is missing paint and there is…
One foot is missing paint and there is no screws for the metal balance bars.
December 12, 2022
Reply from Aq Living
Dear Marcecla,
Thank you very much for taking the trouble to post a review. I have since been in contact with you by phone and was able to offer a suitable solution. I hope you enjoy your purchase and look forward to seeing you again in our webshop in the future.
Kind regards,
Marloes
Customer service team.
Missing parts
Order came with missing parts, but at least was quick solution and i’m waiting for delivery.
December 13, 2022
Reply from Aq Living
Dear,
Thank you for your review.
I am incredibly sorry to read that your order was delivered incomplete and you are missing parts. This is obviously not as it should be, my apologies for this.
I immediately checked our email and unfortunately I cannot find any message from you when I search on your name, email address or order number. Therefore, I suspect that you sent the emails to an incorrect email address.
I have just tried to reach you by phone, but unfortunately there was no answer. I would like to get in touch with you to help you further with the situation and bring it to a successful conclusion together with you.
Please call me back on our phone number: 0882266300 or email me at our email address: info@laagsteprijsgarantie.com.
Then I hope to get in touch with you soon in order to bring the situation to a good end!
Kind regards,
Kayleigh | Team customer service.
The order was not complete
The order was not complete . The item ordered was packed in 3 boxes and I was needed to wait again 4 days for package 3 of 3 .
November 2, 2022
Reply from Aq Living
Best,
Thank you for posting your review. How sorry to learn that your order was delivered incomplete, which caused you to wait longer for your order. This is obviously not the intention, my apologies!
I have just tried to reach you by phone, unfortunately there was no answer. I would like to get in touch with you to discuss the situation and look for an appropriate solution together. If you could call me back on our phone number: 0882266300, I hope to get in touch with you soon!
Kind regards,
Anouk | Customer Service Team.
I ordered 2 high chair for the kitchen…
I ordered 2 high chair for the kitchen bar and the first Time the leather was cut and then they sent again to me and was totally dirty of red colour (on white lather) that was impossible to remove
The only positive thing is they gae us the money back. It is a pity because in the website there are so many beautiful products!
October 13, 2022
Reply from Aq Living
Dear Anna,
Thank you for posting your review.
We are sorry to hear that your order was delivered faulty and dirty. This is of course not the intention. My sincere apologies for this!
I would therefore be happy to get in touch with you to discuss the situation with you and to look for a suitable solution together.
Unfortunately I cannot reach you by phone.
I would therefore like to ask you to contact us. You can do this on tel no. +31 (0) 88 22 66 300 .
Thank you very much for the effort taken.
Awaiting your response.
Sincerely,
Tamara | Customer Service Team
Everything was fine!
The article is the same as on the picture. Delivery was very fast.
September 28, 2022
Reply from Aq Living
Dear Iva,
Thank you for your review.
It's great to hear that your purchase fully met your expectations and that you received it quickly.
We hope you enjoy your purchase.
Of course we hope to welcome you again in our webshop in the future.
Sincerely,
Tamara | Customer Service Team
Did not solve my problem
Did not solve my problem. Costumer care was very rude and robotic.
September 27, 2022
Reply from Aq Living
Good afternoon,
Thank you very much for taking the trouble to post a review following your order of dining chairs. I would be happy to get in touch with you to discuss the situation and, of course, help you find a suitable solution.
I await your response.
Everything great.
Everything great.
Qikly delivery.
Easy make it everything.
I woman make myself about 40min.
Because full complect how to make and instructions great.
Thank you so much.
And price very good.
We so happy find this page.
September 15, 2022
Foute levering na telefonisch contact…
Foute levering na telefonisch contact perfect in orde gebracht .
September 16, 2022
Package was late..
Packagw was late... refund is late... everything with them is super latr.. do not recomend
September 11, 2022
Reply from Aq Living
Dear Mario,
Thank you for your review.
I am very sorry to read that you are finding everything taking a long time regarding your order. I immediately checked what went wrong and saw that the package was unfortunately reported lost at DPD.
This is a very unfortunade status, as manifestation means that the carrier does not know where the package is and has lost it. For this I would like to offer my sincere apologies as this is of course very unfortunade and very sloppy of DPD.
I see that you have contacted us about this and that the refund was immediately initiated for you and that we have refunded it to your credit card within three working days. My apologies that you experienced this as along.
As a result of your review, I have just tried to reach you by phone, unfortunately I did not get heard. I would like to get in touch with you to discuss the situation and look for an appropriate solution together so that we can bring the situation to a satisfactory conclusion. If you could call me back on our phone number: 0031882266300, I hope to get in touch with you soon!
Kind regards,
Kayleigh | Customer Service Team.
Reply from Aq Living
Best,
Thank you for your review.
It is great to hear that you are so satisfied with the delivery of your order.
We hope you enjoy your purchase!
Of course we hope to welcome you again in our webshop in the future.
Sincerely,
Tamara | Customer Service Team
Super …….!!!!!!
August 23, 2022
Reply from Aq Living
Goedenavond Asla,
Hartelijk bedankt voor de moeite welke u heeft genomen voor het plaatsen van uw beoordeling. Ik wens u veel plezier met de aankoop toe en verwelkom u in de toekomst graag wederom in onze webshop.
Met vriendelijke groet,
Marloes
Team klantenservice.
Got a hanging chair from these guys
Got a hanging chair from these guys. The item is bulky and quite cumbersome in delivery. However was delivered the next day after purchasing! Happy with the purchase and the service.
August 17, 2022
Reply from Aq Living
Best,
Thank you for posting your review.
It's great to hear that you received your order quickly.
We hope you enjoy your purchase.
Of course we hope to welcome you again in our webshop in the future.
Sincerely,
Tamara | Customer Service Team
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