A&Q Beds & Furniture Reviews 

144
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the incredibly helpful support team throughout the entire ordering process. Consumers note that the beds look wonderful, feel very comfortable, and arrive in secure packaging with professional assembly assistance available. Some reviewers were not happy with the overall product quality, mentioning broken wooden panels, faulty parts, and damaged deliveries upon arrival. A few other people also pointed out recurring issues with poor fabric durability, cheap finishing, and unhelpful customer support when trying to resolve complaints or secure proper replacements.

What people talk about most

Product

Reviewers express mixed feelings regarding their product experiences, reflecting high disagreement among... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised their beds for being sturdy,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy turnarounds,... See more

Service

Users describe positive interactions with service, highlighting prompt communication and helpful assistance... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From placing the order to the delivery I was notified step by step everything was spot on very helpful with assisting me in making me choose the style colour and fabric a surprise bedroom makeov... See more

Company replied

Rated 5 out of 5 stars

I bought a super king size TV bed with gas ottoman lift which was delivered and fitted yesterday. From the first WhatsApp message to install it was five star service. I went for the linen material and... See more

Company replied

Rated 5 out of 5 stars

This is my second purchase from AQ beds in the past 4 years, i recommend the bed quality, colour and design choices including the delivery and assembly service. My first purchase 4 years ago was a dou... See more

Company replied

Rated 5 out of 5 stars

The customer service is great. I had measured my wall wrongly. But they were pretty much helpful in returning the heard-board to the factory and readjust it. The two beds I ordered look incredible, an... See more

Company replied


Company details

  1. Bedroom Furniture Store

Written by the company

A&Q Beds is a bedmaking company based at the heart of Yorkshire in Dewsbury. We design and manufacture luxury beds designs in the UK.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

144 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(144)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous quality 5*

I was anxious about ordering from a shop I’ve never seen or heard of, but reading the reviews on here I took the chance and I am so happy I did!!

The bed is excellently made, very heavy and looks beautiful.

I ordered the bed on a Thursday evening and the next day I received a text message to say the bed will arrive on Saturday between 8am-11am, they called to let me know they were on their way, and arrived at 8am. Very friendly and helpful delivery driver also.

Very happy with my purchase, and I would have expected to pay double to what I paid for this quality!

December 13, 2025
Unprompted review
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Thank you so much for your feedback

Rated 5 out of 5 stars

Ordered my bed on a Friday and it was

Ordered my bed on a Friday and it was delivered the following Tuesday .. to Ireland! Very impressed with my bed and everything so professional and checking was ok .. delievery driver was so polite .. would definitely recommend .. bed is exactly what I ordered and very comfy

December 2, 2025
Unprompted review
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Rated 5 out of 5 stars

The customer service is great

The customer service is great. I had measured my wall wrongly. But they were pretty much helpful in returning the heard-board to the factory and readjust it. The two beds I ordered look incredible, and the mattresses are extremely comfortable. I couldn’t recommend enough! ;)

December 5, 2025
Unprompted review
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Thank you so much for your feedback

Rated 5 out of 5 stars

Great overall experience

I was very pleased with the high-quality beds and the friendly, helpful, and professional customer service.i would highly recommend.

August 31, 2025
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Rated 5 out of 5 stars

Brian Barlow my experiences was very good just like it was a couple of years ago when I got my first bed that's why I came back very professional would recommend to anyone that's looking for a bed

My experience was excellent and very professional just like a couple of years ago when I got my first bed I will recommend to anyone how good the service was

November 4, 2025
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Rated 5 out of 5 stars

The beds are just amazing..

The beds are amazing and the mattress that comes with it. They are also very responsive, helpful, detailed and on time. Highly recommended if you're on a budget but still wants a high quality bed and mattress.

November 4, 2025
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Rated 1 out of 5 stars

Rude and disrespectful/ faulty beds

I ordered 4 beds. 2 were faulty and the pillows were not delivered with the beds. I chased and chased until they finally sent it 6 weeks later. The middle panel broke on one bed and I got it fixed at my own cost. Then the wood on the side panel fell off another bed. I was offered replacement panels which again I chased for. I finally came today but can not be fitted because the fixings are wrong. He said they can come back, I said where will they fix because I don’t want anyone going upstairs in the room because my daughter is autistic and the last time the driver wanted to use the toilet to poo but was insisting he goes upstairs. He then sent me a rude message swearing at me and called me a racist because I told him the driver wanted to poo upstairs even though I offered the toilet downstairs! He then said they will not be coming back and said I complained too much! I will be taking this further! Don’t trust these people!!!

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

From placing the order to the delivery…

From placing the order to the delivery I was notified step by step everything was spot on very helpful with assisting me in making me choose the style colour and fabric a surprise bedroom makeover for my Son and the super king size bed which he absolutely loves
It is a beautiful piece of their work
Thank you A&Q beds for making memories for both me and my Son I highly recommend their beds
Now my daughter wants one too and have placed a second order with these guys
As we didn’t want to go elsewhere
Mrs Javed Rochdale

August 22, 2025
Unprompted review
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Reply from A&Q Beds & Furniture

Thank you so much for your feedback

Rated 5 out of 5 stars

Excellent experience with A&Q beds

Excellent experience with A&Q beds
There customer service is outstanding !!!
Beds are excellent and excellent value for money.
I would definitely recommend these guys

October 1, 2025
Unprompted review
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Reply from A&Q Beds & Furniture

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Rated 5 out of 5 stars

Fantastic service

Fantastic service!
Ordered my king size bed it arrived within few days , highly recommended!

August 29, 2025
Unprompted review
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Reply from A&Q Beds & Furniture

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Rated 5 out of 5 stars

TV bed delivery

Had my tv bed delivered this week. Excellent quality and very comfortable. Very quick and efficient service, all the staff very polite and helpful. I had a few questions before ordering and they were more than happy to help responding to WhatsApp messages very quickly. Would 100% recommend.

August 19, 2025
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Reply from A&Q Beds & Furniture

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Rated 5 out of 5 stars

Got my bed a week ago now

Got my bed a week ago now, it’s unreal! They are so so easy to deal with and very quick at replying. I got my bed ordered (colour/fabric/size choosen) delivery date confirmed and deposit paid all within 30-40 minutes id say, felt like less. The guys delivering and assembly the bed were really friendly and got it up in no time! Would def recommend and will definitely repurchase off them in the future 10/10 x

August 12, 2025
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Rated 5 out of 5 stars

I ordered my bed two weeks ago

I ordered my bed two weeks ago. I am absolutely delighted. It is absolutely beautiful. Great service great price and lovely people too deal with I will definitely order again and recommend them to my family and friends hundred percent.

July 22, 2025
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Reply from A&Q Beds & Furniture

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Rated 5 out of 5 stars

Brilliant prices and quick delivery

Brilliant prices and quick delivery. We brought 4 beds in total. I Had a slight issue with getting one of the headboard up my stairs however excellent customer service. The head board was collected cut in two and brought back.Highly recommend

July 8, 2025
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Reply from A&Q Beds & Furniture

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Rated 4 out of 5 stars

Very happy with the bed i bought

Very happy with the bed i bought, very good quality and excellent price, wouldn't hesitate to buy again or recommend A&A.

July 9, 2025
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Reply from A&Q Beds & Furniture

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Rated 5 out of 5 stars

Would recommend, Happy with everything

I would highly recommend, as I ordered a bed on Friday and received it on Tuesday. I ordered a king sized bed and it wasn’t what I had pictured in my head it was even better when it was delivered and set up. The prices of the beds are reasonable and as well the beds come with a mattress. If I was to shop anywhere for a bed again I would definitely be shopping here and the quality of the bed is so good easy to assemble together. I’m happy with the communication, the delivery and of course the bed. I would like to thank A&A Beds & furniture use guys are the best 👌🏼👌🏼

June 26, 2025
Unprompted review
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Reply from A&Q Beds & Furniture

Thank you so much for your feedback

Rated 5 out of 5 stars

Great service and fast delivery

Great service and fast delivery ! Absolutely love my bed and such good quality 🙌 will definitely be ordering again from ye .

June 24, 2025
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Reply from A&Q Beds & Furniture

Thank you so much for your feedback

Rated 5 out of 5 stars

Mazii 💕 Big Up (A&Q Beds) 😎☺️🙌🏻

Hi,

The Owner (A&Q Beds) is the Man !!
He is such a gentleman and very supportive throughout the whole process and amazing customer service and efficient. His beds are amazing and the best quality. I ordered 2 beds last year and today I received 2 more new beds from the same company Alhamdulilah 🙏🏻I’m always impressed and happy with his products. Mind blowing Beds, wicked quality !! May Allah give you more Insha’Allah and always bless you in your business and team. Thank you so much once again. I will be enjoying our new beds tonight 🙌🏻☺️

June 21, 2025
Unprompted review
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Reply from A&Q Beds & Furniture

Thank you so much for your feedback

Rated 5 out of 5 stars

Very helpful and accommodating

Very helpful and accommodating.
Great service, great products.
Very efficient and very reasonably priced.
I would highly recommend

May 3, 2025
Unprompted review
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Reply from A&Q Beds & Furniture

Thank you so much for your feedback

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