A&Q Beds & Furniture Reviews 

144
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the incredibly helpful support team throughout the entire ordering process. Consumers note that the beds look wonderful, feel very comfortable, and arrive in secure packaging with professional assembly assistance available. Some reviewers were not happy with the overall product quality, mentioning broken wooden panels, faulty parts, and damaged deliveries upon arrival. A few other people also pointed out recurring issues with poor fabric durability, cheap finishing, and unhelpful customer support when trying to resolve complaints or secure proper replacements.

What people talk about most

Product

Reviewers express mixed feelings regarding their product experiences, reflecting high disagreement among... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers praised their beds for being sturdy,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy turnarounds,... See more

Service

Users describe positive interactions with service, highlighting prompt communication and helpful assistance... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From placing the order to the delivery I was notified step by step everything was spot on very helpful with assisting me in making me choose the style colour and fabric a surprise bedroom makeov... See more

Company replied

Rated 5 out of 5 stars

I bought a super king size TV bed with gas ottoman lift which was delivered and fitted yesterday. From the first WhatsApp message to install it was five star service. I went for the linen material and... See more

Company replied

Rated 5 out of 5 stars

This is my second purchase from AQ beds in the past 4 years, i recommend the bed quality, colour and design choices including the delivery and assembly service. My first purchase 4 years ago was a dou... See more

Company replied

Rated 5 out of 5 stars

The customer service is great. I had measured my wall wrongly. But they were pretty much helpful in returning the heard-board to the factory and readjust it. The two beds I ordered look incredible, an... See more

Company replied


Company details

  1. Bedroom Furniture Store

Written by the company

A&Q Beds is a bedmaking company based at the heart of Yorkshire in Dewsbury. We design and manufacture luxury beds designs in the UK.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 23% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(144)

52 reviews in the last 12 months

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Rated 1 out of 5 stars

SEXUAL HARASSMENT!!!

SEXUAL HARASSMENT!!!
Do not trust or contact these guys. Im a female and I sent a message via WhatsApp to A&Q interested in purchasing a bed at 11:22pm on Tuesday. Shortly after I received a video from another number by the name of Josh. He was playing with himself sexually. This was quite random as my number was brand new & had only contacted A&Q with it. After conversating with him he admitted to getting my number from the recent message I had sent to the A&Q WhatsApp. I have also sent an email to A&Q using the email address provided on the website. I have also screen shotted and screen recorded the conversation. It goes without saying to be contacted in this manner privately after reaching out to a company is a breach of my personal data along with sexual harassment. I have tried to rectify this matter through Facebook also. They point blank deny the matter and then block you. A shame I can’t upload screen shots as proof. Police will be informed. Disgusting experience!

June 10, 2025
Unprompted review
A&Q Beds & Furniture logo

Reply from A&Q Beds & Furniture

Hello are you for a real we have explain it to you on our pages and also we have showed you this number is not belong to our compny and told you go to police so they can investigate it for you there is no Josh name person related to us
And the owner got wife and kids only number one the pages and everywhere it’s owner number not anyone else which is 07803233537
And the number you showed and saying Josh that’s not any of from our compny and do not harass us now we are going to take this further and take you court to harassing us which we didn’t do anything will show your proof and send them everything coz you are taking the piss we are here to do business not to hrass our or abuse anyone you are looking for something else that’s why you are keep doing this this number and this name is not related to our compny we will advice you to go to police and anywhere who can find this number for you and leave us alone you fake idiots

Rated 5 out of 5 stars

Fantastic service!

From the start of my order the service has been unbelievable, the bed got delivered yesterday and wow the quality is unbelievable! It’s stunning, will definitely be ordering again in the future!

June 4, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY OFF THIS COWBOY COMPANY



DO NOT BUY OFF THIS COWBOY COMPANY! They’ll only be helpful till they get their money and soon as they get that communication is none existent paid over £1000 for a bed & mattress and the bed looks like a 10year old made it with faults! Then when explained to “the owner” had multiple excuses for 3/4 weeks, then finally sent me a “engineer” who turn up in sandals and no tool box or equipment! Had to pay someone and get all their mistakes sorted out myself! I have reported them to HMRC be invested for “tax evasion” and also the health & safety executive to be investigated for health & safety in their “factory & engineers” Also don’t want no “we are sorry etc” the company’s been reported and this review is so other people think twice before giving their money.

January 31, 2025
Unprompted review
Rated 5 out of 5 stars

Used A&Q furniture few times within…

Used A&Q furniture few times within past 2 years for myself and family have always been very helpful and professional can't beat price or quality nothing is to big or to small to sort out delivery is prompt on time and call beforehand to arrange everything it gives you peace of mind and the staff are very knowledgeable and helpful Would definitely recommend to family and friends.

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Delivery was quick and efficient

Delivery was quick and efficient, bed was exactly like the images and was a very simple set up. Extremely happy with my experience.

May 20, 2025
Unprompted review
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Reply from A&Q Beds & Furniture

Thank you so much for your feedback

Rated 1 out of 5 stars

Originally was happy with bed after a…

Originally was happy with bed after a few days noticed quality of bed was not great and stables were looking to pop through fabric at foot of tv bed, they did arrange to be fixed, we received bed back and noticed damage to corner with asked again for either compensation or to be fixed, however not had a great response

May 25, 2025
Unprompted review
Rated 5 out of 5 stars

So happy with our new bed

So happy with our new bed , high quality and great price.
Delivery driver and man who assembled our bed was really friendly and did a great job.

May 2, 2025
Unprompted review
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Reply from A&Q Beds & Furniture

Thank you so much for your feedback

Rated 5 out of 5 stars

Fast response’s

Fast response’s. Very fast delivery. Bed is immaculate. Absolutely thrilled. Will definitely be dealing with in the future. HIGHLY recommend

April 15, 2025
Unprompted review
A&Q Beds & Furniture logo

Reply from A&Q Beds & Furniture

Thank you so much for your feedback

Rated 5 out of 5 stars

Excellent beds and customer service!

I’ve just got a super-king bed from A&Q - before we start on the product, the customer service is the best i’ve ever seen. From the start you have support and quick responses at even after working hours. The gentleman had been really helpful sharing real pictures which helped making the purchase easier.

The quality/ material and the finishing of the bed is better than any other high street brands charging extortionate rates. While assembling the bed i had constant support on messages and it made it really an easy task. I must recommend A&Q beds! One of the very best.

April 8, 2025
Unprompted review
A&Q Beds & Furniture logo

Reply from A&Q Beds & Furniture

Thank you so much for your feedback

Rated 5 out of 5 stars

Highly recommended👍🏻

Highly recommended👍🏻
Really happy with purchase and service.
Will shop again👍🏻

April 5, 2025
Unprompted review
A&Q Beds & Furniture logo

Reply from A&Q Beds & Furniture

Thank you so much for your feedback

Rated 5 out of 5 stars

It was so seamless ordering the bed and…

It was so seamless ordering the bed and having alternative ways made to suit me. Never an issue with questions and always so fast to respond to any queries

March 10, 2025
Unprompted review
A&Q Beds & Furniture logo

Reply from A&Q Beds & Furniture

Thank you so much for your feedback

Rated 5 out of 5 stars

Just had my new bed delivered…

Just had my new bed delivered yesterday, I was kept updated on arrival time and the delivery driver was so lovely and helpful. Highly recommended. I love my new bed and it was such a bargain too! Thanks guys, we'll be ordering again soon.

April 2, 2025
Unprompted review
A&Q Beds & Furniture logo

Reply from A&Q Beds & Furniture

Thank you so much for your feedback

Rated 5 out of 5 stars

Buy buy buy!!!!

Fantastic price, fast delivery, delivery man and customer service really friendly. Bed absolutely stunning, really sturdy and good quality, mattress comfy, so easy to put together. Can’t rate highly enough! I would 100% recommend this company

April 3, 2025
Unprompted review
A&Q Beds & Furniture logo

Reply from A&Q Beds & Furniture

Thank you so much for your feedback

Rated 5 out of 5 stars

Ordered a bed from A&Q

Ordered a bed from A&Q, I already had so many bed companies to search from but took a risk here, and it was worth it. From the customer service to the quality of the beds, will definitely be ordering from them in the future! Quality was way better than I imagined, and at the most affordable price!

March 28, 2025
Unprompted review
A&Q Beds & Furniture logo

Reply from A&Q Beds & Furniture

Thank you so much for your feedback

Rated 5 out of 5 stars

Absolutely perfect from start to…

Absolutely perfect from start to finish. Greta quality bed. Kept me informed the whole time. Super fast delivery. Would recommend!

March 14, 2025
Unprompted review
A&Q Beds & Furniture logo

Reply from A&Q Beds & Furniture

Thank you so much for your feedback

Rated 5 out of 5 stars

Support from beginning to end

Support from beginning to end! It’s hard when you order online and not seeing the product before you buy but these guys really helped me on what’s app with different pictures of the products in different colours. I have bought the perfect bed with their help. Thank you!

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

My bed is amazing

My bed is amazing , the quality is outstanding, this is why I went back to them and ordered for the second time. Delivery was early so no waiting around all day . When contacting them they were so helpful, got straight back to me so thank you and the price was brilliant, definitely recommend this company so thank u for another amazing bed

March 8, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY from this company

DO NOT BUY from this company. Their beds last a couple of months and then the bed base will break because it's literally cardboard underneath. Had one replaced and the same thing happened to the second one also. Poor poor quality of beds and bad service, they will refuse to give you a refund also and say they don't do refunds.

March 4, 2025
Unprompted review
A&Q Beds & Furniture logo

Reply from A&Q Beds & Furniture

We did send you last week but you reject the delivery
And we replace it for you twice
And also we didn’t send anyone to check how the base gone down or damge coz we always send engineers to check how the bed damge if it’s comes in customers fault we charge then but we have made bases two time for you and last time you rejected the delivery and now we have to run with our compny policy with you if you wanted replacement then we will check the bases if it’s come in customers fault we will charge you and if you don’t pay we won’t be able to pay you
You have to mention everything don’t leave review like this and don’t put finger on a compny who wanted to sort it out for you always customers are not right okay

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