Scam callers, same number claiming to be virgin, hm tax and plus net, and that's only today. Blocked the number and will report to trading standards as aql clearly aren't interested in who uses their,... See more
Company replied
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See what reviewers are saying
Their customer service was fine, just they obviously don't have their act together in terms of their portal, system, billing, etc. I left because they don't automatically bill, then i only notice once... See more
I've been using AQL for 13 years for my NPO's incoming landline calls. Never had any complaints against them but their price hike in June has basically priced us out as a customer, i.e. suddenly a £16... See more
Company replied
How very strange that others give bad reviews of AQL. I've had first 2 then 3 numbers with them for over 10 years and found it a 5 star service. I'm talking about their £2 a month phone numbers, call... See more
Company details
About aql
Written by the company
At aql, we continuously strive to enhance public trust and strengthen security in telecommunications. We’ve been in business since 1998 and we do not condone or support (or turn a blind eye) to any misuse of our network or numbers. We collaborate with government bodies, law enforcement, and regulators to enable safer communication for all.
In almost all instances when there is a suspected scam or similar on one of our numbers, it’s not aql, but overseas scammers using third-party networks to spoof calls. If you believe you’ve been contacted by a suspicious or fraudulent party, please report it to us here (we can act more quickly if you let us know the exact number that called you). In addition to reporting to us, you can also report issues directly to Ofcom too.
aql is one of the UK’s most innovative telecom operators, playing a pivotal role as a ‘hidden enabler’ of smart cities. We specialise in Messaging, Voice, Data Centre solutions, Connectivity, and IoT, securely connecting people, organisations, and devices to drive societal improvement.
Our goal is to help organisations adapt to technological change by leveraging innovation, creating a better future for everyone.
Contact info
Salem Chapel, Hunslet Rd,, LS10 1JW, Leeds, United Kingdom
- 0113 320 3040
- support@uk.aql.com
- aql.com
Report a Suspicious or Fraudulent Number
3.5
Average
96 reviews
Replied to 85% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They sell a dysfunctional e:mail forwarding service
They sell a mail forwarding service, but fail to advise the people paying for the service when the forwarded e:mail is rejected. And they don't care about receiving money by false pretences.
June 30, 2025
Reply from aql
We're sorry to hear you've had a negative experience with aql. We appreciate your honest feedback and will make sure it is incorporated into how we manage and provide our services.
With this service it was so smooth you didnt even see them.
A great experience is whe the provider doies "his" job asnd you never see "him".
May 29, 2025
Reply from aql
Thank you for your positive feedback, we appreciate it! We look forward to continuing to work with you in the future.
Quick response and professional attitude
May 29, 2025
Reply from aql
Thank you for your positive feedback, we appreciate it! We look forward to continuing to work with you in the future.
acted quickly to solve problem
March 19, 2025
Reply from aql
Hi Mr & Mrs Bates,
Thank you for your kind review. We're really happy to hear you've had a positive experience with our services and hope you continue to enjoy what we do.
Thanks
Reply from aql
Hi Tim,
Thank you for engaging with the support team. As they are in direct contact with you through a support ticket, we will let them work through any issues you’re having. If you have any further issues, please don’t hesitate to let the support team know and they will do their best to help you resolve them.
Would not stop badgering and emailing…
Would not stop badgering and emailing me over a previous feedback post … give it rest man ..let it lie
March 14, 2025
Reply from aql
Hi mmj,
I’m sorry that our attempts to assist have not been well received. Our support team reached out to try and help you solve a nuisance call situation you previously mentioned. If you would like us to continue helping you resolve this, we’d appreciate it if you could get back to our support team with the details of the incident(s) as detailed in this link: https://aql.com/report-a-suspected-scam-or-nuisance-number/
If you do not want any further assistance on this issue, we will not reach out again. Please note, however, that you are welcome to contact our support team at any time if you change your mind.
Great texting service
We have used AQL for a few years now and we can’t fault it. It’s a fantastic service that enables us to section our data and text groups.
January 7, 2025
Reply from aql
Hi Neil
We're glad to hear that your experience working with aql has been so positive. Thanks for the great review!
Attentive support staff, poor company performance
Despite a very attentive support staff, the firm have decided not to meet their obligation to reliably forward e:mail to Yahoo! Although Yahoo! advise when e:mails forwarded to them are not accepted because of their inability to cope with the load, AQL (unlike, for instance, Tutamail) have decided not to advise their victims of this disruption to their contractual obligation. furthermore, AQL were aware their e:mails were being rejected by Yahoo! 3 weeks before I noticed, but they did not advise me of the breach of contract. Unfortunately based on my misconception of AQL's integrity I have embedded use of their 'services' in my life management procedures, and am finding it very difficult to unentangle myself from them, making it necessary to go on paying them for the part of the service which does seem to be working.
February 15, 2025
Reply from aql
Hi there,
We have been in contact with your mail provider in order to try and help you resolve your issue around mail forwarding. Their engineers have looked into the issue and confirmed that they have taken all possible steps to support delivery on their end. Regrettably, it seems that your problem has not been resolved following this.
As this particular issue is a problem on the side of the mail provider rather than aql, unfortunately there are no further steps we can take to resolve the issue for you.
We appreciate that this must be frustrating, and will do what we can to support you in your decisions going forward.
aql - Unable to reconcile their accounts across systems
13/2/2025 I have been trying to sort out an account statement with them since September 2021! Even though when I login to their system the charges aren't shown, every month they send me an account statement showing that I'm in debt??
19/2/2025 Following my above review aql have had their developers working on the problem and I'm now told that they have fixed the problem. I'm revisiting my review at the request of aql and I am ready to admit that they have pulled the stops out to fix the problem. However as I have told them while they have finally fixed the problem why did I have to write this review to get any attention to my problem?
I await my next statement and hopefully I won't have a need to return here!
February 11, 2025
Reply from aql
Hi there,
Thank you for updating your review. We have confirmed that this issue has been resolved on our systems, but in the unlikely event that your next bill is still not correct, or if you have further issues, please reach out to our support team.
I understand it is frustrating that your problem has taken such a long time to sort out. We strive to make sure that our customers are satisfied with our service and going forward we will do our best to resolve such issues in a more timely manner.
Reply from aql
Hi Chris,
Thank you for your kind review. It's great to hear you've had a positive experience with aql.
Head Office Module
Need a Head Office module to manage branches and run reports. Hence 4 stars.
February 7, 2025
Reply from aql
Hi PK,
Thank you for leaving us a positive review. We’re keen to take those four stars to five. To that end, our team will be in touch to learn how we can help you improve your experience with us.
Thanks.
Data center request
Very responsive to request and resolved the request promptly and efficiently
February 3, 2025
Reply from aql
Hi Andy,
Thank you for your kind review. It's great to hear you're happy with how quickly our team resolved your data centre request.
excellent customer service
As usual, excellent customer service from AQL.
They keep me posted every step of the way. All queries are dealt with in an efficient and timely manner. whether it`s a fault or the porting of numbers.
February 5, 2025
Reply from aql
Hi there,
Thanks for letting us know your customer service experiences at aql have been so positive!
I have been with AQL for over 20 years
I have been with AQL for over 20 years, this recent review is typical of the service I have received over the years. Not being technical, I found it hard to explain on a ticket, what I wanted to achieve. The phone was answered quickly by a clear speaking gentleman, who was knowledgeable and helpful and explained what I needed to put on the ticket. The call took less than a couple of minutes. I raised a ‘medium’ ticket, which was completed by AQL and solved within a couple of hours. I was very impressed by the efficiency and speed carried out by AQL, in what, was a non urgent request.
February 5, 2025
Reply from aql
Hi Susan,
We're so pleased to hear that you've enjoyed our service and are happy with the speed at which we've resolved your tickets. We look forward to your continued custom!
Prompt and polite service.
Prompt and polite service, Clear, concise, and patient understanding of issue that was finally resolved by yahoo.
January 28, 2025
Reply from aql
Hi Dominic,
Thank you for your kind review. We're happy to hear you had a positive experience with our customer service team and that your problem was resolved.
You sorted out a problem with…
You sorted out a problem with forwarding emails to a yahoo account. You were professional and I would have given 5 stars if it hadn't taken so long, which I don't think was entirely your fault.
January 6, 2025
Reply from aql
Hi Alan,
It's good to hear that we were able to find a satisfactory solution to your mail-forwarding issue. We appreciate your patience in the matter and you taking the time to leave us this positive review.
Super company to deal with
Super company to deal with. Everything just works. Looking forward to moving more traffic to AQL.
January 11, 2025
Reply from aql
Hi Graham,
We appreciate your kind review. Thanks for letting us know how happy you are with our service - we are looking forward to you moving more traffic to us too!
Reply from aql
Hi Michael,
Thank you for your positive review - it's great to hear our fax service has done what you needed it to do.
Reply from aql
Hi Marcus,
Thank you for your positive review. It's great to hear you've enjoyed our prompt service over the phone!
Could never get it working
Setup a number and put £5 of credit but couldn't get it working so went elsewhere. The portal is tragic, and whilst you'll easily find how to buy credit, a tariff is nowhere to be found. I did request a refund but it never happened. You'd think they'd be more selective when sending out invitations to review.
No ticket number was provided, I was only interested in retail tariffs and yes, any money you give them in non-refundable even if it doesn't work.
January 9, 2025
Reply from aql
Hi Richard,
I’m sorry to hear about the issues you faced trying to use our services. At aql we do our best to provide a seamless experience, but it seems we were not able to provide the service you required in this instance.
Looking at the ticket number you provided, I’ve been able to see that you couldn’t find tariff information as you were seeking wholesale pricing and services, which is not something the portal caters to. If you have other suggestions or complaints about your experience using the portal, please let us know - customer feedback is extremely valuable in allowing us to improve our services.
In terms of providing a refund, our terms of service do state that credit purchases are non-refundable. I understand this may be disappointing and should you wish to use the credit, please get in touch with our support team who will be happy to help you get the number working.
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