aql Reviews 96

I am looking in to this company more

Spam call from 03333440000 saying they had a message and to press 1 to receive it. We are registered with TPS. We have a TrueCall device and it managed to get through the filtering system, presumably by pressing a key and them saying their name. Received a second one an hour later, however, the message was totally garbled. I have now blocked the caller.

Have used this company for 10 years for SIP calls and it's been fine. Last year they raised the cost of renting a number from £2 to £10 per month, so moved on to another company. Their parting insult was to refuse to refund my remaining SIP credit. Apparently it's in the T&C, but after a 5X price increase in line rental you would expect some flexibility on such things.

Now using Andrews and Arnold instead. £1.44 per number per month and good service so far.

Literally the worst 'customer service' I've ever experienced. I have been owed a refund from the twice now. Once for being charged for someone else's invoices and another for an overpayment on account for a product that should have been ceased 2 months prior. I've been on hold for over 25 minutes listening over and over to Passenger 'Month of Sunday'. Just FYI - If you're not bothered about taking calls from clients to try to make amends, at least give them 25 minutes of different music to listen too before finally just cutting me off. Funnily enough though, when I called back pretending I was a new customer, the call was answered in a matter of seconds. Oh and to top it off, the reason we're fighting this with AQL in the first place is that they increased our prices from £0.40p per item to £8! No one in management wants to talk to you, no one emails you back. Save yourself a lot of time and effort and don't bother!

Why do you facilitate and legitimise fraudsters ringing vulnerable people . Your bland standard response to reviews on Trustpilot . My elderly parents have had numerous calls that I have had to block . I am bemused as to how you are allowed to operate as you do ?

Had four calls today from 03333440000 which didn't get through my call blocking. Last one was just before 22.00. When I called back is says AQL text messaging service. What are they up to?

I've been using AQL for 13 years for my NPO's incoming landline calls. Never had any complaints against them but their price hike in June has basically priced us out as a customer, i.e. suddenly a £16+VAT bill per month went up to £80+VAT per month. If we were a big operator, i.e. we had more than 100 lines, we'd be fine. Whether this is their attempt to reduce rogue operators using their numbers or this is just a strategic measure to focus more of enterprise ventures, I cannot not say but it is such a shame to be leaving AQL with a bitter taste after 13 years.

Happened to me too. I put the phone down as I never use my landline for deliveries. I checked the call log and found the number - 03333 440000 - no-one gets numbers like that, then rang it to find the company is called AQL.COM obviously trying to sound like AOL.COM
All the other reviewers are saying the same thing, shut them down they are just helping scammers by selling UK telephone numbers. I will call the BBC and tell them to investigate.

How very strange that others give bad reviews of AQL. I've had first 2 then 3 numbers with them for over 10 years and found it a 5 star service. I'm talking about their £2 a month phone numbers, call recording, forwarding, integration with Gigaset equipment etc. Customer service very good too. Whats not to like?

A good service when it was working but frankly appalling Customer Service when I was left without an Internet connection for several weeks.
No ownership of the problem from anyone in the Business, including the Customer Service Director and no apology or compensation.
Avoid at all costs!

AQL seize every opportunity to demonstrate how little they care about their customers, providing substandard services and extremely poor care. Their portal is outdated and unintuitive. Other than the really simple stuff you need to raise a ticket so their staff can let you down.

Their customer service was fine, just they obviously don't have their act together in terms of their portal, system, billing, etc. I left because they don't automatically bill, then i only notice once i get a late payment email, but once i pay the service isn't reactivated until i send a support request where i assume they do it manually. Too much effort for a service as basic as Voip. Definitely need a lot more work. But if they fixed everything up i'd go back.

I tried to reach the sales team to make a payment and they hang up before giving the details required to purchase online and blocked my number afterwards. Bizarre experience.