Banner for aql

aql Reviews 96

TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Scam callers, same number claiming to be virgin, hm tax and plus net, and that's only today. Blocked the number and will report to trading standards as aql clearly aren't interested in who uses their,... See more

Company replied

Rated 3 out of 5 stars

Their customer service was fine, just they obviously don't have their act together in terms of their portal, system, billing, etc. I left because they don't automatically bill, then i only notice once... See more

Rated 3 out of 5 stars

I've been using AQL for 13 years for my NPO's incoming landline calls. Never had any complaints against them but their price hike in June has basically priced us out as a customer, i.e. suddenly a £16... See more

Company replied

Rated 5 out of 5 stars

How very strange that others give bad reviews of AQL. I've had first 2 then 3 numbers with them for over 10 years and found it a 5 star service. I'm talking about their £2 a month phone numbers, call... See more

Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider

About aql

Written by the company

At aql, we continuously strive to enhance public trust and strengthen security in telecommunications. We’ve been in business since 1998 and we do not condone or support (or turn a blind eye) to any misuse of our network or numbers. We collaborate with government bodies, law enforcement, and regulators to enable safer communication for all.

In almost all instances when there is a suspected scam or similar on one of our numbers, it’s not aql, but overseas scammers using third-party networks to spoof calls. If you believe you’ve been contacted by a suspicious or fraudulent party, please report it to us here (we can act more quickly if you let us know the exact number that called you). In addition to reporting to us, you can also report issues directly to Ofcom too.

aql is one of the UK’s most innovative telecom operators, playing a pivotal role as a ‘hidden enabler’ of smart cities. We specialise in Messaging, Voice, Data Centre solutions, Connectivity, and IoT, securely connecting people, organisations, and devices to drive societal improvement.

Our goal is to help organisations adapt to technological change by leveraging innovation, creating a better future for everyone.


Contact info

Promotion box for aql

Report a Suspicious or Fraudulent Number

Share caller details to help us report fraudulent calls effectively

3.5

Average

TrustScore 3.5 out of 5

96 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Easy to use regarding topping up txts

Easy to use regarding topping up txts. But would prefer price to be 50% less!!

December 17, 2024
aql logo

Reply from aql

Hi George,

We’re glad to hear that you find our messaging service easy to use!
We understand how much value customers place on affordability, and do our best to offer a pricing structure that provides the best possible service at a sustainable price. We appreciate your input and will take your comments into account. Feel free to get in touch if you have other comments and suggestions.

Rated 5 out of 5 stars

Great service and great support

Great service and great support. Thank you

December 23, 2024
aql logo

Reply from aql

Hi Daniel,

Thank you for your kind review. We're happy to hear that you've found our support and service to meet your requirements!

Rated 5 out of 5 stars

AQL's awesome hackathon in Leeds

I participated in AQL's hackathon in Leeds and I particularly enjoyed it. Ahead of the hackathon, all the docs, notes, code repositories, etc where sent ahead of time. You were told exactly how your system should be setup so that you hit the ground running once your arrive (you wouldn't be bogged down with setup trivia at the venue).
The expectations from the Hackathon's where very clear, the tasks and how to go about them was also well explained.
They also had Staff on ground to help folks who might have issues either understanding or implementing the tasks.
The success criteria was also quite clear leading up to how the winners in the hackathon emerged.
In an LLM first world now, I really liked how forward thinking they were to include some of that into the hackathon.
Generally I think the hackathon was beautifully organised and well thought through.
One place of improvement I'll recommend is that the Hackathon woulld solve novel issues that have not been already solved in either the IOT, energy or environment space... whilst the Hackathon may not provide enough time to solve the issue... it might be the foundation of Open Source Software contribution for most of the attendees.

April 29, 2024
aql logo

Reply from aql

Hi King,

We're thrilled to hear how much you enjoyed the hackathon we held! Thank you for leaving such a considered and thought out review, it's always great to hear about the positive impacts our events have on attendees.

Rated 5 out of 5 stars

Excellent Expertise and Seamless Solutions

We recently worked with aql to develop a platform for our remote unit, which required expert software solutions to enable precise control over its functions both remotely and nearby. From the very beginning, the team at aql demonstrated exceptional expertise and a thorough understanding of our unique requirements.

Their platform has significantly streamlined our operations, ensuring smooth control and reliable performance. The communication throughout the process was outstanding, and they were quick to address any questions or adjustments we needed along the way.

If you’re looking for a software company that combines technical know-how with a customer-centric approach, I highly recommend aql.

November 30, 2024
aql logo

Reply from aql

Hi Carole,

Thank you for letting us know that aql's professional knowledge, service and talent has helped you to develop your platform. We strive to provide the best possible service and are glad that you have had a positive experience with us.

Rated 5 out of 5 stars

Super helpful

Super helpful.
Super friendly.
Super service.

December 12, 2024
Unprompted review
aql logo

Reply from aql

Hi Frank,

We're so happy to hear you've had such a positive experience with aql. We hope you continue to find our service friendly and helpful!

Rated 5 out of 5 stars

AQL hackathon series

The team are first class and the technology and materials equally impressive!

December 18, 2024
aql logo

Reply from aql

Hi Mark,

We're happy to hear you've enjoyed working with our team and have had a positive experience of the hackathons we have held! We look forward to seeing you at future events.

Rated 5 out of 5 stars

Feedback

All requests I have made have been dealt with effectively and efficiently.

December 18, 2024
aql logo

Reply from aql

Hi Mark,

We're glad to hear that your experiences with aql have been effective and efficient. Thank you for your positive review!

Rated 5 out of 5 stars

Support team are always helpful

Support team are always helpful. Easy to use SMSs. Simple payment process.

November 28, 2024
aql logo

Reply from aql

Hi Ka,

Thank you for your positive review. We're really pleased to hear you find our messaging service easy to use and that payment has been smooth and simple.

Rated 5 out of 5 stars

Fully recommend

aql is a highly professional company; queries are answered quickly and efficiently. Support staff are knowledgeable and focus on actually resolving customer issues, rather than simply closing tickets. Very refreshing attitude.

April 13, 2024
aql logo

Reply from aql

Hi S Roberts,

Thank you for your kind review. We're glad you have found our services to be efficient and professional and that you've had a positive experience with our support staff. We look forward to your continued support!

Rated 5 out of 5 stars

easy web accounting service

reminders when low credit and web purchase of credits straight forward

December 13, 2023
aql logo

Reply from aql

Hi Scotspecs,

We're thrilled to hear you find using our services straight forward and easy. We look forward to your continued custom.

Thanks

Rated 5 out of 5 stars

Excellent as always

Excellent as always

December 10, 2024
aql logo

Reply from aql

Hi Mr Hughes,

Thank you for your positive review! We're really glad to hear you found working with us excellent and will do our best to ensure you remain as happy with our services going forward.

Rated 5 out of 5 stars

Extremely High Standards

From the first meeting, the team at AQL was extremely helpful, guiding me through everything—from the initial agreements and facility tours to the onboarding process. Unfortunately, I had to recently dismantle our installation due to IT restructuring, but I couldn’t recommend this data centre more highly. The setup at Salem Church is world-class, and the security measures are exceptionally reassuring.

December 14, 2023
aql logo

Reply from aql

Hi Andy,

Thank you for your kind review. We're glad to hear you found working with us to be such a positive experience. We very much hope to see you return as a customer again in the future.

Rated 5 out of 5 stars

So easy to buy credit

So easy to buy credit, distribute between branches. Getting notifications on time. Excellent customer services.

December 9, 2024
aql logo

Reply from aql

Hi Suzal,

Thank you for your kind review. We're really glad to hear you've found buying and distributing credit with aql easy and are happy you've found our customer service to be great.

Rated 4 out of 5 stars

Reliable

In all of my dealings so far the service has been reliable with no issues.

Put simply, it has worked

December 13, 2024
aql logo

Reply from aql

Hi Ian,

We're glad to hear you've found our services reliable and that everything has worked well for you. Don't hesitate to reach out if you need assistance with anything in the future.

Thank you

Rated 5 out of 5 stars

Very efficient and helpful

Very efficient and helpful

December 13, 2024
aql logo

Reply from aql

Hi there,

Thank you for your kind review. We are really glad you've found our services efficient and helpful and hope you continue to enjoy working with aql

Rated 5 out of 5 stars

Easy to use

Easy to use, great tracking data and real time operation.

December 11, 2024
aql logo

Reply from aql

Hi Ian,

We're really glad to hear that you are enjoying using aql's services and that you are satisfied with our offerings.

Thank you for the kind review

Rated 5 out of 5 stars

My team won a really enjoyable event

My team won a really enjoyable event. Thank you to Josh and AQL for taking the time to organise this.

October 30, 2024
Unprompted review
aql logo

Reply from aql

Hi Olly,

Thanks for your kind review (and congratulations for winning)! We really enjoyed hosting the hackathon and are glad you got as much out of it as we did.

Rated 5 out of 5 stars

Hackathon highly rated.

I found the hackathon to be very well planned.
A lot of thought had gone into designing the smart city scenario and much hard work must have gone into the varied challenges that were set and the way they functioned in a browser-friendly web application.
The difficulty level was a bit beyond me as a beginning level coder, but thankfully others on my team picked up the slack.
I had lots of fun and it was a great experience, but since the event was promoted in first-year university lectures, it would have nice either to have had a few tasks that were within the reach of computer science freshers, or a debriefing afterwards to explain how some of the tasks could have been completed.
Nonetheless, the event still definitely deserved 5 stars.

October 30, 2024
Unprompted review
aql logo

Reply from aql

Hi there,

Thank for for your valuable feedback. We appreciate you taking the time to let us know what you enjoyed and what could be improved from our recent hackathon. All feedback is valuable, so we will take your suggestions on board. We hope to see you at a future event soon.

Thanks

Rated 5 out of 5 stars

Brilliantly-challenging hackathon

aql hosted an exceptional hackathon on our campus at the University of Huddersfield. Our undergraduate students completed a series of challenges increasing in difficulty, and had to work together using the skills they have developed on their Computing and Computer Science degrees to solve these real-world problems. The aql team were incredibly supportive, professional and friendly with all the students, and I would recommend this as a brilliant activity to engage students in developing their skills beyond their course in preparation for the workplace.

October 30, 2024
aql logo

Reply from aql

Hi Josh,


We're so glad you and the students enjoyed the hackathon we held at the University of Huddersfield. Thank you for your kind review, we hope to see you and some of your students at our future events!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look