We've been using AquaCure for a while now and honestly couldn't recommend them highly enough. Brilliant products, brilliant service and a team that genuinely goes above and beyond. If you're looking f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was having a problem after changing my water filters. There was no water coming out if the tap! After a while fiddling with it accessed their website chat option and chatted with Mike who diagnosed... See more
Company replied
We've been working with Aqua Cure since 2009 and they've always been great. Deliveries are always on time and correct too. They're always there for any help we need and their team- managed by the love... See more
Company replied
I have shopped for many years with Pure Flo, buying a water tap system & renewing new carbon filters they are easy to change over, they are a reasonable priced. My family drinks lots of water through... See more
Company replied
Company details
- Water Filter Supplier
- Hot Water System Supplier
- Water Pump Supplier
- Water Purification Company
- Water Softening Equipment Supplier
- Water Treatment Supplier
Written by the company
Aqua Cure are one of the UK's leading suppliers of water treatment and purification products for use in domestic, commercial and industrial environments. We offer a wide range of solutions to solve all your water problems, from simple water taste improvement to complex scale control.
Contact info
Units 3a & 3b Dakota business park, Dakota Way, L40 8AF, Burscough, United Kingdom
- +44 (0) 1704 516916
- sales@aquacure.co.uk
- aquacure.co.uk
4.9
Excellent
354 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exta fast service,always dependable.
July 29, 2025
Reply from Aqua Cure
Hi Paul,
We are so happy you had another great experience with us! Always here to help and thank you for the review!
Thank You
Alex and the CX team!
I really appreciated Tanii’s quick…
I really appreciated Tanii’s quick response and solving my issue. It was absolutely a wonderful experience with the company because of her quick responses.
July 24, 2025
Unprompted review
Reply from Aqua Cure
Hi Sekhar,
We are really pleased you had a wonderful experience with us and we will let Tanii know what a great job she has done!
Thank You
Alex and the CX Team
Easy to order
Great service easy to order my filters and fast delivery will bye again
July 10, 2025
Unprompted review
Reply from Aqua Cure
Hi Trevor,
Thank you for the review, we look forward to supplying you again!
Lou & the team
Excellent speedy service staff very…
Excellent speedy service staff very pleasant and extremely helpfull
July 14, 2025
Unprompted review
Reply from Aqua Cure
Hi Frank,
Thanks so much for your review, lovely to hear where we are getting it right!
Lou & the team
A trustworthy supplier
I have been dealing with them for years and they've always had fair prices and been helpful over the 'phone
July 11, 2025
Unprompted review
Reply from Aqua Cure
Hi Ian,
Thanks for your review, we are so happy to have been your supplier for so long.
Lou & the team
Very friendly and helpful staff
Very friendly and helpful staff, great customer service team. I would highly recommend this website.
July 15, 2025
Unprompted review
Reply from Aqua Cure
Hi Graham,
Thanks for leaving us a review of your positive experience with the team, always great to hear!
Lou & the team
Excellent friendly
Excellent friendly, yet professional customer service, good stocks & good prices
Tanita was a joy to deal with
July 10, 2025
Unprompted review
Reply from Aqua Cure
Hi Chris,
Thanks for your amazing feedback! And we wholly agree that Tanita is a joy to deal with.
Lou & the team
Very helpful
Tanii is always so helpful, and a joy to deal with. Products are despatched quickly
July 2, 2025
Reply from Aqua Cure
Hi Joanna,
Thank you so much for the lovely review, Tanii is thrilled with your comments.
Lou & the team
Very prompt delivery
July 3, 2025
Unprompted review
Reply from Aqua Cure
Hi Nick,
Great to hear you were happy with your delivery, thanks for leaving us feedback.
Lou & the team
Fantastic product and service
Fantastic product and service. The part was just as described and sorted the problem
July 5, 2025
Unprompted review
Reply from Aqua Cure
Hi,
Thank you for your review, fantastic products and service is what we are all about!
Lou & the team
Amazing service from Tanii
Amazing service from Tanii. I wasn't sure what I needed to order so having looked back on last order I was given all the information I needed to place my new order. Ordered at 2.45pm and it arrived at 11.15 the next morning via FedEx. Absolutely amazing service. Made my job so much easier. Thank you team, 10/10
July 7, 2025
Unprompted review
Reply from Aqua Cure
Hi Julie,
We think Tanii is pretty amazing too! Thanks for leaving a review, we are here next time you need us.
Lou & the team
Very easy ordering with a helpful lady
Very easy ordering with a helpful lady. Order arrived very quickly. Overall a good experience.
June 30, 2025
Unprompted review
Reply from Aqua Cure
Hi Christine,
We are so pleased you had a positive experience, and look forward to helping you again in the future.
Lou & the team
Order items corrected very promptly.
Called to advise incorrect O ring size sent with carbon refills. Correct replacements sent out 1st Class and received following day. Great customer service with follow up calll to confirm resolution.
July 3, 2025
Unprompted review
Reply from Aqua Cure
Hi Sati,
Thanks so much for leaving a review, we are happy we were able to resolve this so quickly for you.
Lou & the team
Service
Great service. I received the filter kit the day after placing the order. I contacted them online re installing the unit and Jamie emailed me details along with filter replacement instructions. All very quick and efficient.
June 20, 2025
Unprompted review
Reply from Aqua Cure
Hi,
Thanks for letting us know you received great service - it's what we aim for! Always here if you need anything else.
Lou & the team
Water a pleasure to drink.
I have shopped for many years with Pure Flo, buying a water tap system & renewing new carbon filters they are easy to change over, they are a reasonable priced. My family drinks lots of water through the system they refuse to drink tap water. Thanks for your reliable service.
June 19, 2025
Unprompted review
Reply from Aqua Cure
Hi Isabella,
Thank you for your lovely review, we are thrilled you are so happy with the product and service.
Kind Regards,
The Aqua Cure Team
Item arrived promptly
Item arrived promptly, as described and Aqua Cure were quick response to all comms
June 16, 2025
Unprompted review
Reply from Aqua Cure
Hi Stefano,
Thanks for taking the time to review us, we hope to supply you again in the future.
Kind Regards,
The Aqua Cure Team
My order was dealt with ease and the…
My order was dealt with ease and the goods arrived by the Post Office, goods were as described, satisfied with the service.
May 26, 2025
Unprompted review
Reply from Aqua Cure
Hi David,
Thank you for the review, we are glad you were satisfied and hope to supply you again in the future.
Kind Regards,
The Aqua Cure Team
Great customer service
Great customer service
Struggled to locate the parcel which had been (promptly) sent in our goods-in and was immediately assisted by email and located the parcel.
May 29, 2025
Unprompted review
Reply from Aqua Cure
Hi Kim,
Thanks for the great feedback, we are always here to help.
Kind Regards,
The Aqua Cure Team
Filter change instruction
I received an e Mail, the same day that I made the enquiry, that outlined how to change the filter. The description had photos and specific details that made it easy for me to relate to the unit I was changing. I was able to do the job successfully.
May 23, 2025
Unprompted review
Reply from Aqua Cure
Hi Mark,
Thank you for leaving a review, I'm glad to hear you had everything you needed and the job was completed successfully.
Kind Regards,
The Aqua Cure Team
Quick and efficient service
Quick and efficient service, prompt delivery A+
May 20, 2025
Unprompted review
Reply from Aqua Cure
Hi Gordy,
Thank you for leaving such a great review, A+ is the service we strive for.
Kind Regards,
The Aqua Cure Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.