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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and friendly staff who go above and beyond. Many people appreciate the efficiency of the customer service team, noting quick responses and thorough product knowledge. Consumers frequently mention the prompt and reliable delivery service, with orders often arriving the next day. Reviewers are also very satisfied with the products, finding them to be of good quality and effective in solving their needs.

What people talk about most

Service

Customers had positive experiences with service. Reviewers consistently praise the efficient, fast, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers highlight the speed of delivery,... See more

Product

Clients share positive opinions on product quality and reliability. Many reviewers highlight the good quality... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've been using AquaCure for a while now and honestly couldn't recommend them highly enough. Brilliant products, brilliant service and a team that genuinely goes above and beyond. If you're looking f... See more

Company replied

Rated 5 out of 5 stars

I was having a problem after changing my water filters. There was no water coming out if the tap! After a while fiddling with it accessed their website chat option and chatted with Mike who diagnosed... See more

Company replied

Rated 5 out of 5 stars

We've been working with Aqua Cure since 2009 and they've always been great. Deliveries are always on time and correct too. They're always there for any help we need and their team- managed by the love... See more

Company replied

Rated 5 out of 5 stars

I have shopped for many years with Pure Flo, buying a water tap system & renewing new carbon filters they are easy to change over, they are a reasonable priced. My family drinks lots of water through... See more

Company replied


Company details

  1. Water Filter Supplier
  2. Hot Water System Supplier
  3. Water Pump Supplier
  4. Water Purification Company
  5. Water Softening Equipment Supplier
  6. Water Treatment Supplier

Written by the company

Aqua Cure are one of the UK's leading suppliers of water treatment and purification products for use in domestic, commercial and industrial environments. We offer a wide range of solutions to solve all your water problems, from simple water taste improvement to complex scale control.


Contact info

4.9

Excellent

TrustScore 5 out of 5

354 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and Great company

Great service , very helpful, fast postage.
Good quality products.
Would recommend.

May 15, 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Mr Johnson,

Thanks so much for your great feedback, hope to see you again in the future.

Kind Regards,
The Aqua Cure Team

Rated 5 out of 5 stars

Great experience

Great experience, ordered filters and they arrived earlier than expected, will definitely use again and cheapest around

May 1, 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Jayne,

Thank you for your glowing review, we look forward to working with you again in the future.

Kind Regards,
The Aqua Cure Team

Rated 5 out of 5 stars

Aqua Cure can be recommended.

I found Aqua Cure to be efficient, friendly and with excellent customer service, when you need some technical advice. They also stock a comprehensive range of water system related parts and equipment.

March 25, 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Neil,

Thank you for your review, our excellent customer service team are on hand when you need us again.

Kind Regards,
The Aqua Cure Team

Rated 5 out of 5 stars

Like New with hardly any effort

So Simple to change the filter for the connections are easy to disconnect connect, so as to wash its housing .Now even the housing is pristine due to the quality of the housing material .: Like New

March 21, 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi James,

Thanks for leaving us a review, glad you are happy with everything!

Kind Regards,
The Aqua Cure Team

Rated 5 out of 5 stars

Prompt service

Ordered parts for our water filter system and the parts were delivered the next day. Excellent service and received helpful advice over the phone from staff who know what they are talking about.

March 21, 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Susan,

Thank you for your review, we are so happy you had such a great experience, and will be here when needed again!

Kind Regards,
The Aqua Cure Team

Rated 5 out of 5 stars

Easy to find what I needed a prompt…

Easy to find what I needed a prompt delivery. Great service

March 3, 2025
Aqua Cure logo

Reply from Aqua Cure

Hi Jayb,

Thanks so much for your review, glad you had such a great experience.

Kind Regards,
The Aqua Cure Team

Rated 3 out of 5 stars

INSTUCTION ARE NOT UP TODATE PARTS…


INSTUCTION ARE NOT UP TODATE PARTS MISSING
HAD TO SPEAK TO MONARCH WATER, WHO THEN CORRECTED THEM AND SENT ME A COPY

February 27, 2025
Aqua Cure logo

Reply from Aqua Cure

Hi Philip,

Thank you for your review. We are sorry for the issues you experienced, and appreciate your feedback.

Kind Regards,
The Aqua Cure Team

Rated 3 out of 5 stars

Panasonic Fridge filter expensive…

Ordered Panasonic Fridge filter thinking I was getting 2 as the description started with a 2 only to find it was for 1. This made the item nearly twice as expensive as others on internet. Service was good and efficient but very expensive.

February 26, 2025
Aqua Cure logo

Reply from Aqua Cure

Hi Kelvin,

Thank you for your review. Apologies it was not clearer to you that the 2 belonged to the brand name of the filter, we really appreciate your feedback.

Kind Regards,
The Aqua Cure Team

Rated 5 out of 5 stars

Great service from a super supplier.

Great service from a super supplier.
Ordered online sent to me in Spain, delivered to my door.

March 6, 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Anthony,

Thank you for your review, look forward to offering you our great service again next time you need us.

Kind Regards,
The Aqua Cure Team

Rated 4 out of 5 stars

It was easy to order and my order…

It was easy to order and my order arrived quickly

March 4, 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Michelle,

Thanks for leaving a review, so happy you found it easy ordering with us. Hope to supply you again in the future.

Kind Regards,
The Aqua Cure Team

Rated 5 out of 5 stars

Order was well packaged and no issues

Order was well packaged and no issues. Exactly as described, I'll use them again! Thanks Aqua care!

February 27, 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Tim,

Thanks so much for your feed back, we look forward to supplying you again.

Kind Regards,
The Aqua Cure Team

Rated 5 out of 5 stars

Jaime was very professional and dealt…

Jaime was very professional and dealt with my query promptly and efficiently.

March 6, 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Carlotta,

Thank you for leaving us a review, and for your feedback on your great experience with Jamie.

Kind Regards,
The Aqua Cure Team

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Easy process.

February 7, 2025
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Ian,

Thank you for your review, I'm glad the process was easy and your order delivered quickly. We look forward to supplying you again in the future.

Kind Regards,
The Aqua Cure Team

Rated 4 out of 5 stars

good product aft good producter order…

good product after order acknowledgement no deliver info but as i say good product

January 30, 2025
Aqua Cure logo

Reply from Aqua Cure

Hi Martin,

Thank you so much for your review, we really appreciate your feedback and are happy you are happy with the product.

Kind Regards,
The Aqua Cure Team

Rated 5 out of 5 stars

Easy to find the filters I needed

Easy to find the filters I needed. No problems with the online site, prompt acknowledgement of my order. Quick delivery. Nothing but praise for you all. Thank you.

January 6, 2025
Aqua Cure logo

Reply from Aqua Cure

Hi Tenj,

Thank you for leaving such a glowing review, this is the service we endeavour to deliver so are really happy this was your experience.

Kind Regards,
The Aqua Cure Team

Rated 5 out of 5 stars

Very Helpful

Very helpful last year when I had to replace the filter housing to a new type. This year ordering the replacement filter was a straight forward hassle free process.

January 3, 2025
Aqua Cure logo

Reply from Aqua Cure

Hi Mark,

Thank you for your review, great to hear the team have helped and you have had such a smooth ordering process. Looking forward to continuing this when you next need us.

Kind Regards,
The Aqua Cure Team

Rated 1 out of 5 stars

No matter which postcode I entered…

No matter which postcode I entered everywhere has a hard water despite in the three of those places Iby my self properly measured the hardness of water and it was not hard at all ,it were moderate soft to medium .
So think twice if you enter postcodes there and rely on their answers

December 17, 2024
Unprompted review

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