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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and friendly staff who go above and beyond. Many people appreciate the efficiency of the customer service team, noting quick responses and thorough product knowledge. Consumers frequently mention the prompt and reliable delivery service, with orders often arriving the next day. Reviewers are also very satisfied with the products, finding them to be of good quality and effective in solving their needs.

What people talk about most

Service

Customers had positive experiences with service. Reviewers consistently praise the efficient, fast, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Delivery service

Users describe positive interactions with delivery service. Many customers highlight the speed of delivery,... See more

Product

Clients share positive opinions on product quality and reliability. Many reviewers highlight the good quality... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've been using AquaCure for a while now and honestly couldn't recommend them highly enough. Brilliant products, brilliant service and a team that genuinely goes above and beyond. If you're looking f... See more

Company replied

Rated 5 out of 5 stars

I was having a problem after changing my water filters. There was no water coming out if the tap! After a while fiddling with it accessed their website chat option and chatted with Mike who diagnosed... See more

Company replied

Rated 5 out of 5 stars

We've been working with Aqua Cure since 2009 and they've always been great. Deliveries are always on time and correct too. They're always there for any help we need and their team- managed by the love... See more

Company replied

Rated 5 out of 5 stars

I have shopped for many years with Pure Flo, buying a water tap system & renewing new carbon filters they are easy to change over, they are a reasonable priced. My family drinks lots of water through... See more

Company replied


Company details

  1. Water Filter Supplier
  2. Hot Water System Supplier
  3. Water Pump Supplier
  4. Water Purification Company
  5. Water Softening Equipment Supplier
  6. Water Treatment Supplier

Written by the company

Aqua Cure are one of the UK's leading suppliers of water treatment and purification products for use in domestic, commercial and industrial environments. We offer a wide range of solutions to solve all your water problems, from simple water taste improvement to complex scale control.


Contact info

4.9

Excellent

TrustScore 5 out of 5

354 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

lack of stock of items needed

lack of stock of items needed. I have never had this before when you were at Southport. They were not unusual things. 1/4 Tees and 5/16 to 3/4 connecters. Same last time I came there were no connecters.

November 28, 2024
Aqua Cure logo

Reply from Aqua Cure

Hi Sam,

Thank you for your feedback, and we are sorry all of the items you needed were not in stock. We find this incredibly frustrating too, and are constantly working with our suppliers to avoid this happening.

Kind Regards,
The Aqua Cure Team

Rated 5 out of 5 stars

Absolutely brilliant customer service

Absolutely brilliant customer service. I messed up and they stepped up. They'll know what I mean. Thanks again Michael and I hope someone never got in trouble for my mistake. Kind regards Michael.

October 23, 2024
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Michael,

Thank you for the lovely review, and be assured nobody got in trouble!

Kind Regards,
The Aqua Cure Team

Rated 5 out of 5 stars

What an efficient well run company

What an efficient well run company
Brilliant service from Jamie on my return
As ordered wrong filter
THANK YOU
7/10/24

October 1, 2024
Aqua Cure logo

Reply from Aqua Cure

Hi Mr Craddock,

Thank you for taking the time to leave feedback, it is great to hear you have had such a positive experience.

Kind Regards,
The Aqua Cure Team

Rated 5 out of 5 stars

Great Service

Confirmation of orders very prompt and delivered on time

September 30, 2024
Aqua Cure logo

Reply from Aqua Cure

Hi Lorraine,

Thanks for your feedback. We are glad you are happy with the service you have received.

Kind Regards,
The Aqua Cure Team

Rated 5 out of 5 stars

Speedy customer service and excellent…

Speedy customer service and excellent advice given in relation to a domestic private water filtration set up.

September 25, 2024
Unprompted review
Aqua Cure logo

Reply from Aqua Cure

Hi Andrew,

Thank you for taking the time to share your feedback. We are delighted to hear about your positive experience with our customer service team, and look forward to helping you again in the future.

Kind Regards,
The Aqua Cure Team

Rated 1 out of 5 stars

Placed order

Placed order, received a phone call couple of days later wanting £80 more for delivery. Still waiting on a refund…..

July 1, 2024
Rated 5 out of 5 stars

Simply the best!

Deliveries are always on time and correct. If we have issues with low stock and need early deliveries we always receive help where possible. No complaints whatsoever.

May 30, 2024

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