Aqualona Products Ltd Reviews 

39
•
TrustScore 4 out of 5

3.9

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Rated 1 out of 5 stars

Paid next day delivery, not received on time. Toilet seat lid and seat different colour. Called them twice and sent 4 emails. We have had no response

Rated 5 out of 5 stars

Shipping on time, had some questions with the product they promptly answered and helped with my order. Ordered the filter shower head and its great, brilliant for my skin and hair, can feel the di... See more

Rated 5 out of 5 stars

I bought the Aqualona Purifying Shower Head and honestly can’t believe what a difference it’s made! My hair feels noticeably softer and smoother, and I just feel so much fresher and cleaner after ev... See more

Rated 5 out of 5 stars

I recently purchased the Bamboo soft close toilet seat & it’s brilliant! Very straightforward to fit with both written instructions & also the useful video. When ordering I messed up & ordered 2 &... See more

Company details

  1. Bathroom Supply Store

Written by the company

Aqualona are the UK market leaders for the manufacture of bathroom accessories. The company was formed over 50 years ago and has remained a specialist manufacturer, perfecting their products year on year. Aqualona supply most of the major retail groups in the UK as well as many in mainland Europe. Our products help you express your personal style, not just meet a functional need. Our brand feels curated, modern, and aesthetically pleasing. Our design team is constantly working behind the scenes with our factories to develop new, modern and stylish designs to suit all bathrooms. At Aqualona we don’t believe that one size fits all which is why we are continuously developing our products and offer a wide range of bathroom products. Feel confident you're buying a well-made products that will last. We're known for quality craftsmanship and durability. From the first idea all the way through until the customer has it in their hands, we are involved in every part. This allows us to have our influence and control on all the products that we produce and sell. Leading to over 50 years of experience, excellence and expertise in the bathroom. It has always been our aim to give a personal service to all our customers and we can ensure that a member of the Aqualona family is always available to help or advise at all times. In over 50 years of business, our goal has never changed – to offer a great product for the right price. As a long-standing British company, we build our reputation on excellent customer service and reliability. Aqualona's unique trait is that we are part of every stage of the supply chain. Whereas it's common to either be a manufacturer or a supplier, we are both.


Contact info

3.9

Great

TrustScore 4 out of 5

39 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically takes over 1 month to reply

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3.9

All reviews

(39)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Paid next day delivery

Paid next day delivery, not received on time. Toilet seat lid and seat different colour. Called them twice and sent 4 emails. We have had no response

October 22, 2026
Unprompted review
Rated 5 out of 5 stars

Everyone Needs This Product!

I bought the Aqualona Purifying Shower Head and honestly can’t believe what a difference it’s made! My hair feels noticeably softer and smoother, and I just feel so much fresher and cleaner after every shower - especially living in London, where the water can be quite hard.

I’m genuinely so impressed with it and would definitely recommend it to anyone looking to upgrade their everyday shower!

September 15, 2026
Unprompted review
Rated 5 out of 5 stars

Actually dropped our water bill

Honestly didn't expect much, but this shower head has been brilliant. Bought it to keep an eye on how much water we were using and seeing the screen count up in real time definitely makes you get out a bit quicker.

Water pressure is still really solid, which was my main worry with a water-saving model. Screwed it straight on in less than 10 secs with no fuss at all. Best of all, our latest water bill actually came in lower, so it’s already paying for itself. Definitely recommend it.

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great service, great product

Shipping on time, had some questions with the product they promptly answered and helped with my order.

Ordered the filter shower head and its great, brilliant for my skin and hair, can feel the difference already having suffered with alkaline water before. Super happy will be shopping here again.

September 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience & excellent customer service

I recently purchased the Bamboo soft close toilet seat & it’s brilliant! Very straightforward to fit with both written instructions & also the useful video. When ordering I messed up & ordered 2 & because their dispatch time was exceptionally fast so was unable to cancel, however I emailed them & had a very prompt response from Alicia saying I could return & get a full refund. So all in all an excellent experience & can highly recommend!

July 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Had an issue with a toilet seat which I'd ordered and wassolved quickly and by a team who clearly give two hoot. Have no issues recommending them highly.

April 16, 2026
Unprompted review
Aqualona Products Ltd logo

Reply from Aqualona Products Ltd

Thank you for your kind review. We are really pleased your problem was resolved quickly and that you would recommend us!

Rated 5 out of 5 stars

Aqualona - Quality Product, even Better Customer Service

I’ve ordered a few things from Aqualona over the years and their customer service has always been impeccable. Delivery times are transparent and speedy, and I’ve also found their product quality superior to others on the market. I’d definitely recommend to others.

April 14, 2026
Unprompted review
Aqualona Products Ltd logo

Reply from Aqualona Products Ltd

Thank you for your review. It's so great to hear our customer service is doing a good job and you're happy with our products and delivery.

Rated 5 out of 5 stars

First class service speedy delivery

First class service, speedy delivery, great value products. 10/10

April 1, 2026
Unprompted review
Aqualona Products Ltd logo

Reply from Aqualona Products Ltd

Thank you so much. We are so pleased you are happy with the products, delivery and service.

Rated 5 out of 5 stars

Have used Aqualona several times for…

Have used Aqualona several times for bathroom products. The customer service I received was fantastic, the toilets seats were easy to install. If I require more products in the future I will definitely use Aqualona.

April 14, 2026
Unprompted review
Aqualona Products Ltd logo

Reply from Aqualona Products Ltd

Thank you for your review. We are so pleased you found the toilet seat installation easy. We do our very best to make this DIY as smooth as possible for our customers.

Rated 5 out of 5 stars

Really good products and customer service!

Really good products and also really good customer service. I ordered the colour toilet seat and within a couple of days I already had the correct one! The product itself is also very well built. Would highly recommend!

April 9, 2026
Unprompted review
Aqualona Products Ltd logo

Reply from Aqualona Products Ltd

Thank you for your review, we are pleased to hear this!

Rated 5 out of 5 stars

Installation video for my new toilet…

Installation video for my new toilet seat was super handy. Bathroom now looks great!

Polite and helpful customer service

April 10, 2026
Unprompted review
Aqualona Products Ltd logo

Reply from Aqualona Products Ltd

Thank you for your review. We are glad the video helped and our customer service team were there to help.

Rated 5 out of 5 stars

Lagoon shower column

I received the lagoon shower column last week. Delivery was quick and website was very easy to navigate

April 8, 2026
Unprompted review
Aqualona Products Ltd logo

Reply from Aqualona Products Ltd

Thank you for your kind review. We hope you enjoy the Lagoon.

Rated 5 out of 5 stars

5 stars

I recently bought the white thermoplastic toilet seat. It arrived the next day. I must admit I was a little bit nervous to fit the seat, but the installation video on the product's page on the website was extremely helpful, and it was super easy to set up. Will definitely be purchasing more from here in the future.

April 9, 2026
Unprompted review
Aqualona Products Ltd logo

Reply from Aqualona Products Ltd

Thank you for your review. It's great to hear the installation video came in handy and was easy for you to set up.

Rated 5 out of 5 stars

Solved my self-created problem.

I bought a toilet seat via Amazon. I suspect that I discarded some rather essential parts with the packaging, so the fitting wasn't great and that was entirely my fault. Dropped them a line asking if I could buy replacements, and they sent them to me free of charge despite it not being their error. You can't ask for more than that I think. Really friendly communications and couldn't be more helpful.

March 13, 2026
Unprompted review
Aqualona Products Ltd logo

Reply from Aqualona Products Ltd

Thank you for your order, we are glad this was resolved quickly for you.

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