Aqualona Products Ltd Reviews 

Ordered a slow close , quick release, toilet seat .
The seat seat should have locked on 2 pegs but only locked on one. I contacted Aqualona to let them know and they asked for more info, which I sent including a video. 3 weeks later and I heard nothing even even after chasing them up with 3 more emails. Customer service does not exist !

Did not include a hinge for the seat nor bother responding back by email or call.

Late to come.

Buy elsewhere

The products are durable and well-designed, combining quality with elegance. The UK-based customer service team is responsive and easy to communicate with, which makes a big difference. I especially appreciated the support from Jack Stevens with my order. I’ll definitely be purchasing from Aqualona again.

Bought 2 aqualona soft close toilet seats through Amazon fittings that came with seats were for a bottom fitting toilet pan the screws were far to long I tried using the screws from the old pan but they were no good so I had to get universal fittings at a cost of £13 far superior rubber bung plugs which made a better job ,must say when fitted the seats are very good all they needed to do was put 2x38 mm screws in each set of fittings and preferably the rubber bung plugs rather than the nylon ones

This is an update for a purchase I made via Amazon and I think prospective buyers need to know. Great companies not only supply great products at great prices but more importantly have great support when needed. When trying to resolve an issue I had Aqualona have been nothing but fantastic, the very model of how things should be. Highly reccomended.

Purchased an item from this company via Amazon, had a query on delivery and it was resolved satisfactory and efficiently.
Recommended as great customer service 🙂

When asked about the materials of the product and where made, the phone was put down. The products were oviously made in China without any UK BS Spec certification. Not impressed.

Bought a toilet seat on amazon on a next day delivery so due on 9th September late that night I check the tracking it now says due 13th September. Bear in mind this is shipped by the seller not amazon so in this case Aqualona. Tried to cancel Aqualona say contact amazon. Amazon say contact Aqualona so can't even cancel. Just be honest if you can't deliver next day don't say you. If I am ordering a toilet seat it because I need ASAP not in 5 days time. What's really annoying is the lack of honesty and then not being able to cancel the order.

Bought this shower a week ago and got round to fitting it yesterday. Well constructed and easy to install. A few tips, the nuts at the back of the riser wall brackets are fiddly, put a dab of silicone on them and that holds them in place while you screw in. Also the connection between the riser and valve was leaking, however as you tighten it it loosens from the riser, should have been a clockwise thread. Attached it to the valve then screwed it into riser, no leaks, perfect. The shower is a pleasure to use

I bought a wooden toilet seat with slow close from a company called Trago Mills it was made by Aqualona. I had the seat for about six months and as it was a 'slow close' seat, it started to slam down. I couldn't prove when I bought it as I had thrown away the receipt. I emailed the company and they sent tme a link to a video on how to adjust it. I watched their video and for a while it worked. Two months later I was having the same problem and had to keep adjusting the seat, so much I had the spanner in the bathroom all of the time. I emailed them again to tell them it was falling down and I was frightened to tighten it any more as I thought it would break. No reply at all. Now a month later the bracket on the seat has broken off and I have had to buy a new seat from a different company. No Customer Support. I will never buy from them again.

Excellent service from Chloe, regarding provision of replacement parts FOC!

Good product, excellent customer service

Prior to my retirement in 2007, I spent the final 25 years of my career holding strategic customer service positions within the same global organisation. Needless to say, excellent customer services are very close to my heart.

The level of customer service recently provided to my wife and I by Ms Chloe Pullin of Aqualona Products was absolutely superb. World class, even. Companies that provide EMPOWERMENT at the first point of call, understand the true value of customer satisfaction.

Kudos to Ms Pullin for both the speed and manner by which she resolved the issue at hand. Such a superb ambassador for the Aqualona brand.

Recently had a problem with a bath mat which i purchased from a store. I had to contact the manufacturer to nake a complaint. I can say that my problem was taken seriously and i was given advice on how to solve my problem. I was also offered a choice of replacement by Tracy from Customer care. I was treated with courtesy and undetstanding which resulted in a good resolution. Tracy was very efficent and caring and i feel a credit to this company.

We have two aquafixed shower heads which are amazing. A washer had broken in one resulting in a small leak. Had visitors coming and couldn’t buy a replacement from retailer in time to fix. Contacted Aqualona in the hope of getting a replacement washer, they sent a new shower head free of charge! How many companies out there treat customers this well?

Bought a toilet seat from Halfords - written instructions weren’t good enough - rang them directly and their customer services were great - sent a YouTube video which provided me with what I needed and the customer service was great !

Bought one of their admittedly cheap wooden toilet seats from Dunelm. Really poor quality. No instructions and the YouTube instructions I found were next to useless. Various washers and holes - you have to guess what is right. After fitting the seat I realised that the pattern wrap was coming away a bit at both hinge end and lift end. Avoid.