Disappointing - ORDER SUMMARY Under Sink O-Rings 10" × 2.5 - 2 PACK Quantitiy : 1 $18.00 1 Micron Coconut Carbon Filter Block Quantitiy : 2 $79.90 Subtotal $97.90 Shipping $0.00 Tax $8.90... See more
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See what reviewers are saying
I bought a bench top water filtration unit from Aqua Plus in Sydney, and I am 100% happy with the quality of the product, great tasting water it produces, and fast three day delivery to my remote,... See more
Company replied
Very happy with the service. Online chat with their salesman answered many questions, and helped make the decision to buy. The filter appears to be perfect for our application. The delivery was ve... See more
Company replied
I ordered 8 sediment filters by mistake and Aqua Plus Filtration refund it in very satisfactory prompt manner. Thank you Aqua. In future I will make proper choice to avoid unnecessary problems. Thank... See more
Company details
About Aqua Plus Filtration
Information provided by various external sources
Contact info
5 George St, 2137, North Strathfield, Australia
- 1300 692 782
- info@aquaplusfiltration.com.au
- aquaplusfiltration.com.au
4.3
Excellent
268 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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While travelling I realised that it was…
While travelling I realised that it was time to replace my filters. Found this website and they had what I wanted and placed my order for delivery to my next big stop and they were there upon arrival. Magic. So quick and easy. Plus also easy to fit. Thank you team 👍
August 27, 2025
Reply from Aqua Plus Filtration
Hi S,
Thank you for taking the time to let us know your wonderful 5 star review ⭐⭐⭐⭐⭐ experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product quality and service. Enjoy your filtered water!
Regards,
Aqua Plus team
I mistakenly ordered the wrong product…
I mistakenly ordered the wrong product and despite being told I could change to what I needed asap I have had no further contact from this company after two weeks.
August 17, 2025
Reply from Aqua Plus Filtration
Hi Graham,
Thanks for reaching out.
We have investigated this further and can confirm you ordered our caravan filter system as per the order received. The order was processed and fulfilled in a timely manner.
According to your review you have advised the wrong item was ordered from your end. If this is the case we would be happy to provide further assistance however, the product will need to be sent back to our address for examination before we can arrange a credit or exchange.
Please email us a photo of your exisiting system to info@aquaplusfiltration.com.au, so we can advise the compatible filters.
We also kindly request that you revisit your review, as the order was processed and dispatched promptly from our warehouse, with no error made from our end and we strive to provide the best service possible.
If you have any questions or wish to discuss further, please don’t hesitate to contact us.
Best regards,
Aqua Plus team
Prompt & effective service with quality…
Prompt & effective service with quality products. Free delivery was great. Just wish my purchase was a little cheaper. The cost of everything these days is ridiculous. However in saying that I will purchase
these again.
August 26, 2025
Reply from Aqua Plus Filtration
Hi Colin,
Thank you for taking the time to let us know your experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product quality and service. Enjoy your filtered water!
Regards,
Aqua Plus team
Reply from Aqua Plus Filtration
Hi Cathy,
Thank you for taking the time to let us know your wonderful 5 star review ⭐⭐⭐⭐⭐ experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product quality and service. Enjoy your filtered water!
Regards,
Aqua Plus team
Fantastic product
Fantastic product! Friendly professional advice and information!
A pleasure to deal with!
July 23, 2025
Unprompted review
Reply from Aqua Plus Filtration
Hi Terry,
Thank you for taking the time to let us know your wonderful 5 star review ⭐⭐⭐⭐⭐ experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product quality and service. Enjoy your filtered water!
Regards,
Aqua Plus team
Quick and easy ordering
Quick and easy ordering. Product arrived within a few days in perfect condition. I have used these filters before for our caravan and love the ability to back flush which extends the practical life of the filter.
Great for remote travel where water quality is a concern
June 27, 2025
Reply from Aqua Plus Filtration
Hi Andrew,
Thank you for taking the time to let us know your wonderful 5 star review ⭐⭐⭐⭐⭐ experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product quality and service. Enjoy your filtered water!
Regards,
Aqua Plus team
Reply from Aqua Plus Filtration
Hi Jenny,
Thank you for taking the time to let us know your wonderful 5 star review ⭐⭐⭐⭐⭐ experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product quality and service. Enjoy your filtered water!
Regards,
Aqua Plus team
Extremely happy with the product.
Extremely happy with the product.
Fast delivery.
Reasonable price.
Would highly recommend.
May 20, 2025
Reply from Aqua Plus Filtration
Hi Christina,
Thank you for taking the time to let us know your wonderful 5 star review ⭐⭐⭐⭐⭐ experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product quality and service. Enjoy your filtered water!
Regards,
Aqua Plus team
Inline Silver GAC Caravan Filter
Inline Silver GAC Caravan Filter - Replacement
We have used this filter for the past 3 years adventuring genuinely remotely throughout Australia, and we have had no water issues filling our van or drinking the water. Aqua Plus has and continues to provide ease of ordering, competitive pricing & most importantly for us a product we can rely to keep our water safe!
May 15, 2025
Reply from Aqua Plus Filtration
Hi David,
Thank you for taking the time to let us know your wonderful 5 star review ⭐⭐⭐⭐⭐ experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product quality and service. Enjoy your filtered water!
Regards,
Aqua Plus team
Great service and delivery was…
Great service and delivery was excellent. The filters were great and better quality than expected. Looking forward to many more caravanning trips using these great filters.
May 7, 2025
Reply from Aqua Plus Filtration
Hi David,
Thank you for taking the time to let us know your wonderful 5 star review ⭐⭐⭐⭐⭐ experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product quality and service. Enjoy your filtered water!
Regards,
Aqua Plus team
Excellent follow up & communication.
Excellent follow up & communication.
Prompt delivery of order.
Awaiting new filters being installed, but confident of their effectiveness (As the ones being replaced).
April 16, 2025
Reply from Aqua Plus Filtration
Hi Niq,
Thank you for taking the time to let us know your wonderful 5 star review ⭐⭐⭐⭐⭐ experience with Aqua Plus Filtration.
It is great to hear you are pleased with our overall service and communication. Enjoy your filtered water!
Regards,
Aqua Plus team
Great RO system
Website easy to navigate, installation instructions were pretty clear and water tastes good too. I got the addition of a 3 way tap so now it's rental friendly for our work housing and works great.
March 31, 2025
Reply from Aqua Plus Filtration
Hi Tyler,
Thank you for taking the time to let us know your wonderful 5 star review ⭐⭐⭐⭐⭐ experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product quality and service. Enjoy your filtered water!
Regards,
Aqua Plus team
Received my order not what I ordered
Received my order not what I ordered, paid for the caravan twin system $499 and received 1 sediment carbon filter and 1 bacteriostatic composite carbon block where is my caravan twin system I paid for not impressed
April 7, 2025
Reply from Aqua Plus Filtration
Hi Sam,
Thanks for bringing this to our attention.
We have requested photos of the items received so we can assist further. Please provide these photos in order for us to further investigate. According to the dispatch team the items were sent as per the order received.
If you have any questions or wish to discuss further, please don’t hesitate to contact us at info@aquaplusfiltration.com.au.
Best regards,
Aqua Plus team
Straight line filter
Needed straight line filter to replace current filter,looked up details of old on internet, found what I needed at Aqua Plus and Odered one
March 28, 2025
Reply from Aqua Plus Filtration
Hi Eric,
Thank you for taking the time to let us know your wonderful 5 star review ⭐⭐⭐⭐⭐ experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product quality and service. Enjoy your filtered water!
Regards,
Aqua Plus team
Falls Short on Chlorine Removal
I purchased the 10” x 4.5” Resin Water Softener Cartridge from WestOz Water Filters (Invoice: INV-1355, dated 7 Mar 2025, Ref: AquaPlus2164), expecting a high-performance product given its price. Unfortunately, I was misguided by the cost, assuming it would deliver on all its advertised claims.
While it does help reduce hard water scaling, it fails to remove chlorine odor and smell, despite what’s stated on the website. For the price, I expected better filtration performance, especially with the inclusion of granulated activated carbon media.
Overall, it’s a decent softener, but not worth the premium if you’re looking for full chlorine and odor removal.
—————————————————————
I originally rated this 10” x 4.5” Resin Water Softener Cartridge lower, but changed it to 3 stars due to the quick and constructive follow-up from Aqua Plus Filtration — though it’s worth noting that WestOz Water Filters has not responded.
That said, the product still doesn’t meet expectations. It does not remove chlorine odor or smell as advertised, which was a key reason for my purchase. I feel misguided by the product description and its price, which implied a more comprehensive filtration capability.
I still expect a replacement, as this is not the product I intended to buy based on the information provided. Appreciate Aqua Plus’s responsiveness
———————————————————
I originally had concerns with the product as it was not what I intended to buy based on the information provided. However, Aqua Plus’s after-sales operated by [WESTOZ in South Cannington Western Australia] completely changed my experience. Their professional staff promptly helped me replace the filter with a suitable one. I truly appreciate their responsiveness and commitment to customer satisfaction. Highly recommended!
March 1, 2025
Reply from Aqua Plus Filtration
Hi Mo,
Thanks for reaching out.
We are unable to locate any orders received under your name. Could you please provide further details including your order number, date of purchase and items ordered so we can further assist.
Please email the above details to info@aquaplusfiltration.com.au.
Best regards,
Aqua Plus team
Loving our Aquaplus system
At Farm World Lardner Park we happened upon Aqua Plus. We have had the caravan twin system in our van for 18months and love it. It means we can drink water and feel safe the nasty things are filtered out. We can rely on the water tasting neutral all the time. We have topped up on filters for a bargain.
March 29, 2025
Unprompted review
Reply from Aqua Plus Filtration
Hi Jenny,
Thank you for taking the time to let us know your wonderful 5 star review ⭐⭐⭐⭐⭐ experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product quality and service. Enjoy your filtered water!
Regards,
Aqua Plus team
Reply from Aqua Plus Filtration
Hi John,
Thank you for taking the time to let us know your wonderful 5 star review ⭐⭐⭐⭐⭐ experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product quality and service. Enjoy your filtered water!
Regards,
Aqua Plus team
Replacement filter cartridge.
Easy to order.
Quick delivery.
Products do a great job.
December 26, 2024
Reply from Aqua Plus Filtration
Hi Andy,
Thank you for taking the time to let us know your wonderful 5 star review ⭐⭐⭐⭐⭐ experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product quality and service. Enjoy your filtered water!
Regards,
Aqua Plus team
Excellent Service
Easy to navigate through the website and products and we received or order in 2 days. AA++
December 29, 2024
Reply from Aqua Plus Filtration
Hi Brenden,
Thank you for taking the time to let us know your wonderful 5 star review ⭐⭐⭐⭐⭐ experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product quality and service. Enjoy your filtered water!
Regards,
Aqua Plus team
Even though it was just after Christmas…
Even though it was just after Christmas when everyone should be holidaying I got my delivery. Love my Aqua Plus filter system in our caravan, no matter the standard of the water in our onboard tanks the water tastes and is clear as a mountain stream.
December 26, 2024
Reply from Aqua Plus Filtration
Hi Robert,
Thank you for taking the time to let us know your wonderful 5 star review ⭐⭐⭐⭐⭐ experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product quality and service. Enjoy your filtered water!
Regards,
Aqua Plus team
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