Disappointing - ORDER SUMMARY Under Sink O-Rings 10" × 2.5 - 2 PACK Quantitiy : 1 $18.00 1 Micron Coconut Carbon Filter Block Quantitiy : 2 $79.90 Subtotal $97.90 Shipping $0.00 Tax $8.90... See more
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I bought a bench top water filtration unit from Aqua Plus in Sydney, and I am 100% happy with the quality of the product, great tasting water it produces, and fast three day delivery to my remote,... See more
Company replied
Very happy with the service. Online chat with their salesman answered many questions, and helped make the decision to buy. The filter appears to be perfect for our application. The delivery was ve... See more
Company replied
I ordered 8 sediment filters by mistake and Aqua Plus Filtration refund it in very satisfactory prompt manner. Thank you Aqua. In future I will make proper choice to avoid unnecessary problems. Thank... See more
Company details
About Aqua Plus Filtration
Information provided by various external sources
Contact info
5 George St, 2137, North Strathfield, Australia
- 1300 692 782
- info@aquaplusfiltration.com.au
- aquaplusfiltration.com.au
4.3
Excellent
268 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
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Delivery of filter delayed - Australia Post is a joke
As of the date of my review (29 December), I had not yet received the filter. I had not received any notice of delivery, and the Australia Post tracking number I was given was unusable.
This morning (30 December) I received the correct Australia Post tracking number, and learned that on 24 December the filter was ‘delivered’ to an Australia Post Delivery Centre 5 km from my house on 24 December.
I collected the filter today, and confirmed that no attempt had been made to deliver it, and no notice had been provided as to where it was being held.
December 29, 2024
Reply from Aqua Plus Filtration
Hi Michael,
Thanks for bringing this to our attention.
Upon further investigation, we can confirm that the order was received on December 18th and dispatched from our warehouse the next business day, December 19th. As per Australia Post tracking, the parcel was delivered on December 24th and is currently awaiting collection.
We kindly request that you could revisit your review, as the order was processed and dispatched promptly from our warehouse. Additionally, the parcel has been delivered to your address and is currently awaiting your collection.
If you have any questions or wish to discuss further, please don’t hesitate to contact us at info@aquaplusfiltration.com.au.
Best regards,
Aqua Plus team
Easy to order and fast postage
Easy to order and fast postage. Haven’t used as yet but good service.
November 24, 2024
Reply from Aqua Plus Filtration
Hi Tracy,
Thank you for taking the time to let us know your 5 star experience with Aqua Plus Filtration.
It is great to hear you are pleased with our overall service. Enjoy your filtered water!
Regards,
Aqua Plus team
Sent email twice no response
Sent email twice no response. Ordered item on 22/11 arrived 16/12 over 3 weeks! No contact number anywhere on your site very poor service
November 22, 2024
Impossible to contact
Impossible to get any communication from this company. Repeatedly tried to use their online chat which ironically says 'responses immediately'. Upon registering email address for the 10% off voucher, nothing arrives. Checked spam, junk, tried multiple emails, tried contacting via phoning and online chat over many month. Eventually gave in an ordered on the off chance as they are the only place that stocks the water filter I need. The confirmation email says that a tracking number will be emailed, it was not, all junk & spam folders were checked . Tried to contact again to see if product had been posted, no response via any method. Although I was pleasantly surprised when the filters actually arrived. I haven't tried to fit the filters yet, so hopefully that process is ok. All round, quite a stressful transaction as i wasn't sure if I'd lost money to scam website.
December 2, 2024
Reply from Aqua Plus Filtration
Hi Felicia,
Thank you for your feedback and sorry to hear about your recent experience
Upon further investigation we can confirm the discount code gets automatically sent to your email address once subscribed. Furthermore the order was fulfilled in a timely manner and the tracking number was sent promptly for your records. Please note due to email filters this email with the tracking may have been sent to your junk mail. We are glad you received the filters and apologise for any inconvenience caused. Should you wish to discuss further or have any concerns please do not hestitate to contact us by email info@aquaplusfiltration.com.au
Kind regards,
Aqua Plus Team
Cheap Simple and swift process
Simple and swift process. Super fast delivery. Seemless transaction. And well priced
October 21, 2024
Reply from Aqua Plus Filtration
Hi Adam,
Thank you for taking the time to let us know your 5 star experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product quality and service. Enjoy your filtered water!
Regards,
Aqua Plus team
I’ve good filters bought water filters before and…
I’ve bought water filters before and just now from your man at Almore Fild day, very good filters and very good service from your man.
October 3, 2024
Unprompted review
Reply from Aqua Plus Filtration
Hi Brian,
Thank you for taking the time to let us know your 5 star experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product quality and service. Enjoy your filtered water!
Regards,
Aqua Plus team
Great product fast delivery and really…
Great product fast delivery and really good communication. Yet to try it on the caravan water connection.
September 7, 2024
Reply from Aqua Plus Filtration
Hi Tony,
Thank you for taking the time to let us know your 5 star experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product quality and service. Enjoy your filtered water!
Regards,
Aqua Plus team
Could not find what I wanted online
Could not find what I wanted on the website, but the staff soon had me redirected to the correct site to order. Delivery was to my home,nice!
August 21, 2024
Reply from Aqua Plus Filtration
Hi Patricia,
Thank you for taking the time to let us know your 5 star experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product quality and service. Enjoy your filtered water!
Regards,
Aqua Plus team
Reply from Aqua Plus Filtration
Hi Robert,
Thank you for taking the time to let us know your 5 star experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product quality and service. Enjoy your filtered water!
Regards,
Aqua Plus team
Filter Delivery
Filter was delivered promptly after order, ordered 25/7/24 and received 1/8/24.
July 25, 2024
Reply from Aqua Plus Filtration
Hi Wayne,
Thank you for taking the time to let us know your 5 star experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product quality and service. Enjoy your filtered water!
Regards,
Aqua Plus team
Product was a gift for my sister
Product was a gift for my sister, it was aesy to fit to the tap and produces clean water for her to drink. Postage was quick. Overall a great product.
August 1, 2024
Reply from Aqua Plus Filtration
Hi Duane,
Thank you for taking the time to let us know your 5 star experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product quality and service. Hope your sister enjoys the gift and her filtered water!
Regards,
Aqua Plus team
Quick & fuss free
August 5, 2024
Reply from Aqua Plus Filtration
Hi Peter,
Thank you for taking the time to let us know your 5 star experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product quality and service. Enjoy your filtered water!
Regards,
Aqua Plus team
Fast reliable service
August 1, 2024
Reply from Aqua Plus Filtration
Hi Tony,
Thank you for taking the time to let us know your 5 star experience with Aqua Plus Filtration.
It is great to hear you are pleased with our service.
Enjoy your filtered water!
Regards,
Aqua Plus team
Info
Received the product promptly, unfortunately no information on how to back flush the filter and when to do so is appropriate.
July 31, 2024
Reply from Aqua Plus Filtration
Hi Graham,
Thank you for taking the time to let us know your experience with Aqua Plus Filtration.
The filter is quite simple to operate, there is a arrow on the label which indicates water flow. To back flush the filter it needs to be reversed the other way. This is recommended to be perform after every trip or 3-4 months (constant usage) for optimum water quality and flow. Hope this helps!
Please do not hesitate to reach out by contacting us on 1300 692 782 or info@aquaplusfiltration.com.au, should you have any further queries.
Regards,
Aqua Plus team
Reply from Aqua Plus Filtration
Hi Kenneth,
Thank you for taking the time to let us know your 5 star experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product quality and service. Enjoy your filtered water!
Regards,
Aqua Plus team
The quality of the filter is first rate.
The quality of the filter is first rate,(this is my second purchase), and the delivery of the item was very quick.
My only criticism is that the filter came with a lot of advertising material and a carry bag which I think is unnecessary and a waste of resources.
July 24, 2024
Reply from Aqua Plus Filtration
Hi James,
Thank you for taking the time to let us know your 5 star experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product quality and service. We will pass on your comments to the management regarding the delivery resources.
Enjoy your filtered water!
Regards,
Aqua Plus team
The prompt service and the quality of…quality of product
The prompt service and the quality of the product
July 6, 2024
Reply from Aqua Plus Filtration
Hi Chris,
Thank you for taking the time to let us know your 5 star experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product and overall service. Enjoy your filtered water!
Regards
Aqua Plus team
Reply from Aqua Plus Filtration
Hi Andrew,
Thank you for taking the time to let us know your 5 star experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product and overall service. Enjoy your filtered water!
Regards
Aqua Plus team
Great filter for a good price and…
Great filter for a good price and quickly delivered. Thank you!
June 29, 2024
Reply from Aqua Plus Filtration
Hi,
Thank you for taking the time to let us know your 5 star experience with Aqua Plus Filtration.
It is great to hear you are pleased with our product and overall service. Enjoy your filtered water!
Regards
Aqua Plus team
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