Arabicartistry Reviews 192

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

I had a really disappointing experience with this company. I placed an order and ended up waiting far longer than expected, with no clear updates or communication about the delay. I tried contac... See more

Rated 1 out of 5 stars

Do not buy from this company. Was sent 1 wrong item and 1 item missing. Pathetic customer service. Website form does nothing. Communication on Insta is one sided with few useless replies. Thankfu... See more

Rated 5 out of 5 stars

Nice and friendly service. Website is eye catching, easy and direct. Amazing Instagram page too! Which is great for sharing and showing others. Wonderful products to gift aswell. Trustful payment proc... See more

Rated 1 out of 5 stars

Ordered three personalised lamps as gifts. Received 2 but one was missing. Messaged the seller via Instagram dms as well as via email several times regarding the missing item. No response whatsoever.... See more

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1.6

Bad

TrustScore 1.5 out of 5

192 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing

Bought a couple of items over the years and been gifted them as well. Amazing products and amazing service. Can't fault a thing! Highly recommend

September 10, 2021
Unprompted review
Rated 5 out of 5 stars

Qur'ans and Prayer Pats

I've ordered a couple times from AA and have always been satisfied with the order - ordered a batch of personalised Qur'ans for my friends which were great gifts for Ramadan/Eid and the recipients loved them!! Great quality and the suede material and scented potpourri inside was the perfect final touch. Customer service and response on Instagram DM was accommodating too.

September 9, 2021
Unprompted review
Rated 5 out of 5 stars

Water bottle

Bought a personalised water bottle as a gift, great quality and customer service! Will definitely be purchasing again

September 9, 2021
Unprompted review
Rated 5 out of 5 stars

Alhumdulillah I’m very glad to say that…

Alhumdulillah I’m very glad to say that Arabicartistry has a very large range of things to buy. We have previously ordered the Quran for one of my friends and she absolutely loved it! We will definitely be ordering again for this busines!!

September 9, 2021
Unprompted review
Rated 1 out of 5 stars

Definition of scam

I ordered here after hearing about this shop from a friend who is also a revert. What is this scam of a stop. They took money and won't send my stuff. Is this how business works now, you sell stuff and then don't give them what they paid for
You made a transaction, i am not sad about the money. It is the fact you sell stuff, to get people closer to islam.But, scam them at the end. End of the day you cheated people out of money. I suggest you learn about Islam, and what is says about transactions. You need to do your research on islam and business transactions.

September 9, 2021
Unprompted review
Arabicartistry logo

Reply from Arabicartistry

Hi. Very sorry to hear that. Please send us your order number and we will check that out for you and refund if needs be. JazakAllah

Rated 5 out of 5 stars

Prayer Mat

I ordered a padded prayer mat from arabic artistry and I loved it! Quality was AMAZING! Great service! Can’t wait to order more items soon☺️☺️

September 9, 2021
Unprompted review
Rated 5 out of 5 stars

Chain bracelets

I bought two bracelets for my friends and absolutely loved them. They had the option for gift boxes /pouch too which was nice. I recieved them on time and was really happy with my purchase. The bracelets were a good size and great quality too.
Will definitely buy from here again!!

September 9, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Purchased a personalised water bottle to give as an Eid gift. Item was happily received by the recipient and great service.

September 9, 2021
Unprompted review
Rated 5 out of 5 stars

Two purchases on two separate occasions

Made two purchases on two separate occasions, I made a last minute order for two personalised tops for my two little nephews and then two window lamps. Everything I ordered on both occasions came on time and came packaged nicely. Any questions I had was answered thoroughly and have recommended them to my friends and family :)

September 9, 2021
Unprompted review
Rated 5 out of 5 stars

Quran Light Speaker Review

I ordered the Quran light speaker as a gift for my mum
Loved the whole ordering process and the option for personalised packaging. Great customer service and delivery time.

September 9, 2021
Unprompted review
Rated 4 out of 5 stars

Really good product selection

Really good product selection with amazing calligraphy. The only recommendation I have is to speed up the delivery. Other than that keep up the good work.

September 9, 2021
Unprompted review
Rated 5 out of 5 stars

Couples hamper

Ordered a couples hamper 3 days before a wedding.
Received brilliant customer service and got the item in time.
The hamper looked beautiful and definitely makes the best and most rewarding wedding gift!

August 17, 2021
Unprompted review
Rated 5 out of 5 stars

Moon Lamp

Their moon lamp is very affordable in various sizes. Naturally I was prone to getting the size that had more colour selections. As soon as the product came, I was highly pleased with it. It’s very soothing and peaceful to look at and replicates the moon in colour very accurately. I highly recommend the product. It was definitely worth the wait.

August 14, 2021
Unprompted review
Rated 1 out of 5 stars

NEVER buy from here you’ll be scammed

Ordered nearly a month ago and my item still hasn’t arrived even though it says it will between 8-10 days. Why am I paying for delivery when I could walk to wherever this business is, make the item myself and walk back to my house and it still be quicker than me waiting for my order to arrive. Their customer service is non existent, you place an order and as soon as the payment is taken they’ll stop replying to your messages. If I could leave zero stars I would. The audacity to sell religious and holy items where people buy in good faith just for them to scam multiple people and not ship items and ignore customers who are still waiting for orders but stay online to post stories and delete customer comments asking for them to reply to their messages is very telling of what kind of business this is. I wish I’d read these reviews and their Etsy reviews before placing an order. Never buy from this business.

August 13, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid & spend your hard earned money elsewhere

If it was possible to give a review of no stars I would do this. Placed an order on April 18th for a customised necklace, received an immediate confirmation stating that I would receive the item in 8-10 working days. Well here we are on the 5th July and still no item.

I emailed the website a number of times and DM'd the account a few times on Instagram asking for an update. Radio silence. It was only when i started publicly posting comments on the instagram accounts most recent posting (last week) that the owner bothered to DM me and ask me for details (also my negative comments about the service i received were deleted immediately)

The owner claimed the item was sent last month, but I was offered a refund and told I could keep the item when it was received. Bearing in mind that i've never received a dispatch email and all my emails and messages were ignored till i started posting public messages i'd say that I'm going to take the owners claim that the item was sent with a pinch of salt. I have now got my money back. And would advise others to ignore the instagram glowing reviews and spend your money more wisely elsewhere

July 5, 2021
Unprompted review
Arabicartistry logo

Reply from Arabicartistry

Hi. Really sorry about this. Sometimes packages may get lost but we have to give it a bit longer to see if the item arrives. We refunded you in good faith and told you to keep the item for free if it eventually did turn up. There’s not much more we could do. JazakAllah

Rated 1 out of 5 stars

What a rubbish company

What a rubbish company! Ordered an item waited 1 month still nothing had to get a refund off PayPal still no acknowledgement from the company. Customer service doesn't even exist!! Rubbish! Avoid at all cost!

July 2, 2021
Unprompted review
Arabicartistry logo

Reply from Arabicartistry

Hi, thanks for your review. You opened a PayPal case which automatically holds payment. Due to this your order wasn’t completed as we don’t make items for free. Items are personalised so are only made once payment is through. And if the item is non personalised then we don’t post out items for any items which haven’t been paid for. JazakAllah

Rated 1 out of 5 stars

Very very bad customer service

Very very bad customer service. I ordered a window light from them. We emailed and messaged on instagram and they dont even reply. It took weeks for my item to come.

Atleast have some shame and reply to your customers rather than ignoring them. Pathetic customer service.

June 30, 2021
Unprompted review
Arabicartistry logo

Reply from Arabicartistry

So your item did arrive but was just late is what you’re saying? The normal waiting time is 2 weeks anyway so I’m not sure what you mean by ‘weeks’?

Rated 1 out of 5 stars

BAD!

Brought a wallpaper from their website and hasn't arrived, messaged them on instagram almost every month, bad service!! AVOID!! Still haven't received anything!

*phone wallpaper was sold on your website a while back.. and still never received it!

June 19, 2021
Unprompted review
Arabicartistry logo

Reply from Arabicartistry

Wallpaper? We don’t sell wallpapers? Please message us on Instagram regarding this query

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