Arbury Reviews 816

He was very kind at a difficult time he put me at ease right away and has kept me me updated on everything thank you Sam I am very happy with my new car

This is a review about the vehicle and the condition it was delivered in. Firstly, I must say I have no issue with the Sales team, Tony Symonds, Andy Gray and Alex Bicknell or the Front of House Service Team. They have been very helpful, and I sense a little embarrassed by the issues I have had with the vehicle.
The story is I purchased a Used Citroen C5 Aircross from Arbury Peugeot in Bulkington. The collection was scheduled before I moved house. I received a call to say the collection would be delayed because they had identified a fault with one of the Cylinder Coil Springs and the part was on back order and they would let me know when it was ready for collection. I thought this was positive and good customer service. The collection date went beyond my moving date and Arbury agreed to deliver to my new address. The driver set off on the agreed date but had to return to the dealership as the engine warning light came on. The issue was addressed; however, I did not receive any notification regarding the underlying cause. The vehicle arrived on the rescheduled delivery date. Initially I thought great. After a few days, I noticed the car veered left with the steering wheel centred. Arbury gave permission for me to take it to my local Kwik Fit for inspection.
Kwik Fit found all four wheels misaligned and potentially unsafe. Arbury agreed to have Kwik Fit to resolve the tracking and alignment issues which included re-calibration of the DAS (Driver Assist System) at a cost of £312. This issue should be addressed before confirming a collection date, as the car may not be fit for purpose.
I was initially pleased with my new vehicle until it abruptly lost power and stopped responding to the accelerator. Additionally, the engine was making strange noises and seemed to be bouncing under the bonnet. I contacted Arbury and we arranged to take the car in and investigate and resolve/repair any faults and supply me with a Courtesy vehicle. I managed to get the car to Bulkington on Electric only which included a stop at a Tescos to recharge the battery. I collected the car later that day and so far, there have been no issues. There was of course no charge, and the invoice shows the following information: “Found tsb. Fixed coil pack connector on cylinder 3, carried out software updates on relevant control units”. Additionally, I obtained the following fault codes that were identified: P1336 22, P0301 21, P0303 21, P0304 21, and P0363 22. I have checked them on Google and a little concerning. I did enquire about the possibility of Arbury buying the vehicle back from me. I had one phone call from Andy Gray which really didn’t go any way towards placating my feeling towards the vehicle and the condition it was in when delivered. Nothing since!
As I said earlier, I have no issue with the Sales team, however, they have been very helpful and supportive. The vehicle clearly was not ready to be sold and I question whether it was fit to be on the road. I expected these problems, including tracking issues, to be identified if the service was properly completed before collection or delivery.
CONCLUSION: Think very carefully about buying a Citroen C5 Aircross and think carefully about buying a vehicle from Arbury Motor Group.

Everything was straight forward and Chloe was good at communicating throughtout the whole process.

The whole purchase process was seamless, and I can confirm that the car I got from Arbury is of a very good quality. Thanks to Josh Hunt the sales representative that handle the whole purchase process.

If I could give it a zero star rating then I would.
They are lovely when selling you a car and then bang as soon as something is wrong customer service goes out the window.
Had a £15,000 car off them a month ago, issues started soon after, took them 2 weeks to book me in. So far my car has been stranded there 2 days in the workshop and still not sorted. No one rings you back when they say they will. No confidence in anything they tell you and still not diagnosed what is wrong and no idea when I will get my car back.
Three days lost earnings for me to be left in the dark. Quite frankly the worst customer service from the front of house with eye rolls and sharp replies when all this customer wants is answers and things putting right.
I will never be setting foot in this place ever again and will recommend all friends and family stay well clear.

Sam was a really great help when collecting my car yesterday, he made sure I was happy with everything before leaving and offered me help with getting used to all of the controls and even gave me some mats for the car. I would like to say thank you to him for helping with everything!

Honest up front information not all about making a sale salesman Ben made the transaction a smooth process very reassuring

Great service quick and easy in and out

Introduced to whole team not just motability. Never used Nissan nor Arbury before and in the wake of a bereavement needed more support than usual.

The team at Arbury, Leamington Spa, was courteous and professional, with Paul and Katie making our buying experience truly memorable. The teamwork and cooperation among the staff were outstanding.

Terrible! Since buying my seat in 2023 my air bag light has come on twice for no reason. I took it back to seat who advised they didn’t know why the light airbag came on however turned the light off. Couple months later the light came back on for no reason again and seat turned it off. Now the light has just come on again. Spoke to an advisor at seat who was RUDE and basically told me to buy more warranty. This is the worst dealership I have ever dealt with and I’ve been driving 17 years

Very helpful staff. Spoke to one on Saturday, saw the car on Monday and drove it away on Friday. Everything ran smoothly. Very efficient and knowledgeable. Everyone very friendly. Easy process to purchase the car that I wanted

I have had brilliant Service at Peugeot Stourbridge. Thank you to Sam. He has been brilliant with deal with throughout the process of this all.

Very good customer service I got the vehicle in 2 months.I was regularly informed via email and updated when exactly the vehicle be cancelled be collected.ismail the sales representative
Was very helpful.

DO NOT buy a used vehicle from this business!!! My son bought a car 9 months ago from the Leamington branch and the sales person kept banging on about peace of mind with the warranty, it’s just gone in with gearbox issues to be told it could be this or it could be that, you’ll need to take it to a Ford dealer where they will be able to tell you for definite, my son then had to pay for diagnostic service that told us nothing and he will have to pay to have it done at a ford dealer, the customer service guy then said well I would have recommended that you take it to the main dealer if it’s after 6 months, thanks pal cos no one else did that we spoke to!! Had a couple of issues with it shortly after we bought it and it took best part of 2 months for them to sort and various visits!! 1 star because zero wasn’t an option! 👎

Paul delivered good customer service, worked late to help me with car options which enabled me to purchase the car of my choice

My car Mrs Dewhurst Peugeot has been in with the service department since 1st July for diagnostic testing and is still currently with you. Me and my husband are having no luck whatsoever as ever since Casey and Tracey Oliver informed me by email what they think might be wrong with and quoting me a price. It was left as think about it and let them know if we want to go ahead or not or if we wanted technician to call us to explain more to let them know. I immediately replied to their email asking them to get technician to call my husband as he understands things better. We have both tried to get hold of the service department and nobody ever answers calls or returns messages. I have lost count how many emails have been sent back to Casey and Tracey marked urgent asking for someone higher up to call my husband but to today's date 25/07/25 not one person has called him or left him a message. Not one person has replied back to my emails and not one person has tried to call me back on my mobile.

We have lost all faith in Arbury peugeot in Lichfield and it seems like you either have no staff, no customer care skills whatsoever or have just shut shop.

Please please check your emails and have decency to reply back as soon you will have had my vehicle a month its an absolute joke.

Chloe is brilliant at her job even when things don’t quite go to plan. She makes the process of buying a car less stressful and goes the extra mile. Very professional and explains everything, what a legend.

I have been using Arbury Peugeot Nuneaton for about 20 years now and have noticed in recent years the customer service has deteriorated significantly, I visited recently hoping to secure an agreement on another new vehicle, I was informed that the current vehicle I purchased from them 2 years ago had lost a significant amount and I was massively in negative equity, this seemed excessive , I asked if there was any movement and promised a call back which I didn't receive. I felt uncomfortable through the entire process, meanwhile I have been to another Peugeot dealership who offered me a deal which was better to the sum of more than £1000 and have ordered my new vehicle, personally I will not use this garage again and certainly wouldn't recommend and from personal experience would advise people to try elsewhere.