After purchasing the time crisis deluxe bundle I was excited for it to arrive, and upon opening the box i was informed by the instructions that you need to stand a certain distance away from your te... See more
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See what reviewers are saying
ArcadeGamer posted my item in just a flimsy padded bag, which had the result of my items packaging being crushed on one side. Luckily the item itself has been ok so far. I don't understand why they di... See more
Company replied
One of the quickest and easiest online purchases I've ever made. Great online security, James double checked and contacted me personally to process order. Thumbs up! Also the postage was very qui... See more
Although there were a couple of mistakes through warehouse they went above and beyond to make sure my son had the best birthday and received his present in time. Thankyou so much Brandon we really ap... See more
Company details
About Beta Brands
Written by the company
Bringing our customers a wide variety of latest and greatest products whilst offering exceptional service and trust.
Arcade Gamer - Arcade1Up arcade cabinets, pinball machines and more.
arcadegamer.com.au
Lollipop Camera - Australia's most beloved smart baby monitor
lollipopcamera.au
Bird Bike - Streamlined designer electric bikes.
birdbike.com.au
EV Rider - Scooters, bikes, helmets - we get you e-riding in no time.
evrider.com.au
Gamers Direct - Latest products at the best prices for all avid gamers.
gamersdirect.com.au
Contact info
455-459 Auburn Road HAWTHORN VIC 3122, 3122, Hawthorn, Australia
- 0417 997 271
- hello@betabrands.io
- arcadegamer.com.au
3.7
Average
270 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Prompt delivery quality product
January 19, 2024
I was intending to buy 2 machines
I was intending to buy 2 machines, but the price increased overnight and having spun the wheel and got $50credit, was told not available on this purchase
January 18, 2024
Reply from Beta Brands
Hi Paul, please reach out to us at admin@arcadegamer.com.au and we'll see what we can do!
Was so happy when it arrived my partner…
Was so happy when it arrived my partner love’s playing it. Reminds him of his childhood but better as it’s an arcade game. Unfortunately the screen has a scratch on it however it doesn’t effect gameplay or the display.
January 13, 2024
Reply from Beta Brands
Hi Amanda, thanks for the review and letting us know.
Would you mind sending us a photo of the screen? We will address this!
I received 2 of the same side panel…
I received 2 of the same side panel (E2) and no D2.
I emailed and have had no response.
I can’t assemble the machine that I bought my husband for his birthday. Really disappointing..
January 13, 2024
Reply from Beta Brands
Hi Victoria, we are so sorry! We have attempted to send through a support ticket/email several times, but unfortunately have received multiple bounce backs.
We have resent this again and will try to reach out directly over phone to help resolve this!
Absolutely amazing service
Absolutely amazing service. I asked if it could be posted before xmas and it arrived well and truly before it. Could not believe how they managed that. Keeping in touch with me every step of the way via email and even phone calls. I could not believe it. Thank you so much guys look forward to my next purchase.
December 19, 2023
Unprompted review
I purchased the time crisisis arcade…
I purchased the time crisisis arcade over a week now,still havent sent out,sent them a msg,email,fb msg multiple times no reply,ask to cancel the order, no reply.i dnt no whats going on but im 1 angry customer thats for sure.the number they have for arcadegamer (03)91937221 its disconnected
December 29, 2023
Unprompted review
Happy buyer
NBA JAM Arcade was delivered within the week from ordering which was great, easy to assemble, game quality us great. Kids love it, very happy
December 12, 2023
Reply from Beta Brands
Hi Sean, sorry to hear about your recent poor experience. We'll be reaching out directly to assess if there is any issues with the cabinet you received. You've purchased multiple times from us in the past so we really appreciate your support.
The company has the best delivery…
The company has the best delivery company!!! ⭐️⭐️⭐️⭐️⭐️
November 30, 2023
Reply from Beta Brands
Thanks for your support!
Arcadegamer
I had a great experience using Arcadegamer, they kept me updated almost daily and when it was delivered I was worried be ause it had to be assembled but they assured me it was easy
November 22, 2023
Reply from Beta Brands
Thanks for your support!
Random delivery
Fantastic products, hard to find items. However, delivery is random and there is no notification until after delivery - be sure you are home for a week after ordering or your expensive package will be left outside with no warning. You will be told you will receive notification when the package is on it's way, but you won't, until after delivery.
November 16, 2023
Reply from Beta Brands
Apologies Meagan, we've seen a bit of chaos during the BFCM peak period. Have escalated your case with our logistics carrier to ensure these things don't happen in the future. All parcels are insured and we do not set authority to leave. Rest assured that we accept full responsibility for damages or loss whilst the parcel is in transit to you.
Great product and great shipping.
October 26, 2023
I was pleased with everything.
I was pleased with the excellent and regular communication by the seller. They kept me informed of the progress, delays, checked on delivery, etc. I also have to say that this was one of the best packed items I have ever received. No excess wasted packaging, but sturdy and well done.
October 26, 2023
The best shop for home arcade
Always a great experience when buying from ArcadeGamer fast delivery to WA, any questions get answered quickly and friendly will buy from again
October 26, 2023
Prompt delivery & comms
October 26, 2023
Great service and assistance!
Great service by the team overall. Although their delivery partner (Hunter Express) had some delays, the Arcade Gamer team kept me posted along the way. Fantastic cabinet and lots of fun :)
October 9, 2023
Unprompted review
Reply from Beta Brands
Thank you Ashley, enjoy the MK machine.
Poor service
Paid for the item and then couldn't get in touch with the seller for 5 days. Took them 6 days to post it and it took 12 days to get here.. So much for customer service. Think they may have forgotten without customers the business would cease to exist
October 13, 2023
Reply from Beta Brands
Hi Kevin, we are sorry that you feel that way. Your unit arrived within the 10 business days as discussed in our numerous conversation and disclosed on our website. Carriers do their best to get big and bulky items to our customers as soon as possible, it can sometime take a little longer than desired, especilly when the machine needs to go from Melbourne to QLD. I hope you enjoy your new cabinet.
Great customer service and were always…
Great customer service and were always quick to respond to any queries
September 14, 2023
Reply from Beta Brands
Thank you for the kind feedback Martin!
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