After purchasing the time crisis deluxe bundle I was excited for it to arrive, and upon opening the box i was informed by the instructions that you need to stand a certain distance away from your te... See more
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ArcadeGamer posted my item in just a flimsy padded bag, which had the result of my items packaging being crushed on one side. Luckily the item itself has been ok so far. I don't understand why they di... See more
Company replied
One of the quickest and easiest online purchases I've ever made. Great online security, James double checked and contacted me personally to process order. Thumbs up! Also the postage was very qui... See more
Although there were a couple of mistakes through warehouse they went above and beyond to make sure my son had the best birthday and received his present in time. Thankyou so much Brandon we really ap... See more
Company details
About Beta Brands
Written by the company
Bringing our customers a wide variety of latest and greatest products whilst offering exceptional service and trust.
Arcade Gamer - Arcade1Up arcade cabinets, pinball machines and more.
arcadegamer.com.au
Lollipop Camera - Australia's most beloved smart baby monitor
lollipopcamera.au
Bird Bike - Streamlined designer electric bikes.
birdbike.com.au
EV Rider - Scooters, bikes, helmets - we get you e-riding in no time.
evrider.com.au
Gamers Direct - Latest products at the best prices for all avid gamers.
gamersdirect.com.au
Contact info
455-459 Auburn Road HAWTHORN VIC 3122, 3122, Hawthorn, Australia
- 0417 997 271
- hello@betabrands.io
- arcadegamer.com.au
3.7
Average
270 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Average communication and delivery
Average communication and delivery. Ignored various emails asking for updates on pre-order item and when it was finally sent out for delivery it had an issue and I was expected to sort it out with a number provided for the carrier that just rang out all the time....
September 15, 2023
Reply from Beta Brands
Love your work Mandy, thank you for the great feedback.
Reply from Beta Brands
Thanks Christopher, I trust you are enjoying Time Crisis.
Arcadegamer has done good on their side 👍
Arcade cab came in with screen having issues .Bit of a wait and hoping things will be resolved. Currently in communications with the seller and distributers. Great communication and support from sellers and distributors.
August 24, 2023
Reply from Beta Brands
Hi David, we're terribly sorry for the delayed communication. We had a slight backlog, but am glad to see that this is now being resolved. Happy gaming.
Great price and product
Great price and product, took off 1 star just for delivery time as the item tales a few days before it dispatches
August 23, 2023
Reply from Beta Brands
Yes, so sorry for the delivery time Dave. Big and Bulky is a hard game to play :)
Helpfull experienced knowledgeable…
Helpfull experienced knowledgeable staff and website.
August 15, 2023
Reply from Beta Brands
Thank you for the great feedback.
I had a great experience
July 30, 2023
Reply from Beta Brands
We did too Alan, thank you for the kind feedback.
Online-only store now, but great service!
After initial confusion re presence of bricks&mortar shop in Melbs (google brings it up) was happily sorted and out delivery was super-quick. Thanks very much!
July 31, 2023
Reply from Beta Brands
Thank you Chris.
Excellent service
Excellent service. Quickly shipped and delivered the arcade. Very helpful with communication.
July 13, 2023
Reply from Beta Brands
Great to hear thank you Rob.
Great experience
Great experience, super fast delivery and great communication.
Arcade machine arrived in perfect condition
July 13, 2023
Reply from Beta Brands
So happy to hear that you are up and running Phid, I trust you are enjoying T2.
Outstanding product and Customer…
Outstanding product and Customer service was excellent. Delivered quickly after the order was placed. I will definitely be making another purchase
June 21, 2023
Reply from Beta Brands
So happy to receive your kind feedback Michael. I hope you are loving SF.
Most simply purchase
Most simply purchase, delivered earlier than expected and assemble was not scary as the instructions made it simple!
The family love this unit!
June 10, 2023
Reply from Beta Brands
Haha.. glad to hear you were able to get it going without mush effort Bec. So happy to hear they are loving MK.
Purchased SSF2 Yoga flame edition on…
Purchased SSF2 Yoga flame edition on pre order for Apr 30th. Arrived from Vic to Brisbane no problem or damage with Hunter Express. Have had 3 Arcade 1up arcade machines from Arcade Gamer and never had a problem with purchasing or delivery. 5 stars !
May 7, 2023
Reply from Beta Brands
Thank you again Scott!
Great service and immediate delivery
May 7, 2023
Reply from Beta Brands
Thank you so much John, I hope you are loving the Pac-Man.
Will be back!
Free delivery and as advertised as far as quality and specs.
Amazing service and delivery time.
Would order more if I had the money
February 23, 2023
Reply from Beta Brands
Thank you Benedict.
Street Fighter II Big Blue Arcade Cabinet…
I was originally going to buy my Arcade1Up Street Fighter II Big Blue cabinet from JB Hi-Fi, but week after week, month after month, I couldn't understand why my payment was still in the stages of being processed. On three separate occasions, the JB agent who took my case was unable to help in providing me with a date on when to expect to receive this product. Because JB dicked me around, and kept me in the dark if never knowing I would receive my cabinet, and because of the fear this created of not knowing if they were going to rip me off, or had simply forgotten all about me with their don't care less type attitude, and because Arcade Gamer reduced the price by $155.00, I thought, screw this, I'm getting a refund and buying it from Arcade Gamer instead.
I'm so glad that I chose this Arcade Gamer website. Within days of making payment, Arcade Gamer kept me informed on the progress of my product every step of the way. Arcade Gamer alleviated all my fears. The Arcade Gamer customer service was impeccable. They were quick to answer all my questions to the very best of their ability. I could not have asked for better customer service. Thank you.
January 24, 2023
Reply from Beta Brands
So happy we could help Lokio, I trust you are loving the cab.
Quick and no damage at all most…
Quick and no damage at all most companies now days trash the boxes and don't care
January 24, 2023
Reply from Beta Brands
Thank you Trent.
As always,shipping is the issue.
As always,shipping is the issue.
Ordered Ridge Racer and paid for on the 5th,still not received on the 17th.
Friendly service,hopeless shipping system.
January 4, 2023
Reply from Beta Brands
Hi Dean, sorry as always for the slow shipping to TAS. We are always looking for a better solution, Big and Bulky is a trick space when trying to keep the freight cost reasonable. I trust your are enjoying your collection.
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