After purchasing the time crisis deluxe bundle I was excited for it to arrive, and upon opening the box i was informed by the instructions that you need to stand a certain distance away from your te... See more
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ArcadeGamer posted my item in just a flimsy padded bag, which had the result of my items packaging being crushed on one side. Luckily the item itself has been ok so far. I don't understand why they di... See more
Company replied
One of the quickest and easiest online purchases I've ever made. Great online security, James double checked and contacted me personally to process order. Thumbs up! Also the postage was very qui... See more
Although there were a couple of mistakes through warehouse they went above and beyond to make sure my son had the best birthday and received his present in time. Thankyou so much Brandon we really ap... See more
Company details
About Beta Brands
Written by the company
Bringing our customers a wide variety of latest and greatest products whilst offering exceptional service and trust.
Arcade Gamer - Arcade1Up arcade cabinets, pinball machines and more.
arcadegamer.com.au
Lollipop Camera - Australia's most beloved smart baby monitor
lollipopcamera.au
Bird Bike - Streamlined designer electric bikes.
birdbike.com.au
EV Rider - Scooters, bikes, helmets - we get you e-riding in no time.
evrider.com.au
Gamers Direct - Latest products at the best prices for all avid gamers.
gamersdirect.com.au
Contact info
455-459 Auburn Road HAWTHORN VIC 3122, 3122, Hawthorn, Australia
- 0417 997 271
- hello@betabrands.io
- arcadegamer.com.au
3.7
Average
270 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Reply from Beta Brands
Thanks Mathew.
Terminator2
Terminator2, Marvel Vs Capcom with NBA jam to build...These are solid! And still small enough for a home but not fragile at all. They are light and easy to move. I would recommend attaching to the wall. However, carpet underneath keeps it from sliding. I have 3 now and looking for space to put another,
Assembly would require a couple of people for some.
For the price vs quality these are a good choice.
The only real cons are the artwork is what it is and the screen size could be an inch bigger but still is comfortable for multi player. We will see how 4 player NBA jam goes tonight hopefully
January 5, 2023
Reply from Beta Brands
Hi Bryce, thank you for the feedback. Arcade1UP is making changes to cover a few of these points.
The customer service was second to…
The customer service was second to none.
The machine arrived in record time, even at this busy time of the year.
December 18, 2022
Reply from Beta Brands
Thank you so much Mignon, you are very kind.
Great prices, great products
Great prices. Fast delivery. The Arcade1Up machines are fantastic!
November 30, 2022
Reply from Beta Brands
Thank you for the feedback Shane.
The email communication was great
The email communication was great
Ordering was easy
The product arrived within the week as stated
The assembly and how to videos are great - although the don't quite match up
November 27, 2022
Reply from Beta Brands
Thanks Ronnie, greatly appreciated.
Reply from Beta Brands
So happy to hear that Andrew, I trust you are enjoying your NBA cab.
Reply from Beta Brands
Thank you for the feedback David.
Machine turned up broken
Machine turned up broken, an there was no tracking number given to insure someone would be home for delivery
November 5, 2022
Reply from Beta Brands
Hi Nicholas, we are always saddened to hear about a broken machine. We will always ensure that any damage is corrected.
Blast from the past!
Machines as described and just like the originals from the 80’s but able to fit into a smaller area… Fast delivery and tracking was very helpful.
November 11, 2022
Reply from Beta Brands
Love hearing this. Thank you Katy!
Great service
Received our machines on time and were emailed updates on shipping. Would order from them again
November 6, 2022
Reply from Beta Brands
Thank you Kelly.
Good to deal with
Good to deal with. Got my product. Easy to find online with an easy checkout process. Will use them again to purchase similar products.
October 31, 2022
Reply from Beta Brands
Very happy to hear, enjoy the SF machine.
Arcade gamer are great
Arcade gamer staff were great to communicate with and the process for pre-ordering MVC2 went nearly flawlessly. In the US the pre-order process has been chaos, so it really shows in comparison how they are managing things well here.
October 6, 2022
Reply from Beta Brands
So happy you were able to get a MvC2 unit... they are rare!
Great cabinet, Great seller!
Whole ordering process was easy and pleasant! Arcade Gamer got the MVC2 cabinet in before anyone else and sent it out way quicker than expected. They also sent out emails to let me know that my card would be charged for the pre-order days before hand, which was very much appreciated. The courier They picked to deliver was super quick with detailed tracking, I was able to leave detailed instructions on where to leave the package which was a bonus because I wasn't home at the time. Overall 5 stars.
September 30, 2022
Reply from Beta Brands
Thank you Daniel, always lovely to hear!
Helped me pre-order the MVC2 Cabinet I…
Helped me pre-order the MVC2 Cabinet I wanted and kept me informed when it was gonna be available.
September 16, 2022
Reply from Beta Brands
So happy you were able to snag one, they flew out the door Liam.
Trust these guys with my life
Trust these guys with my life. Great deals, at reasonable prices. And great warranty and cover protection.
Here's hoping they get the Mk30 cab here in Australia.
October 8, 2022
Reply from Beta Brands
Thank you Mackenzie... we are working on it... there is a Delux version coming soon too.
Less than impressed
Poor communication and delivery time.
Waited months for item or even information regarding status quo. When I tried to seek a refund I was ignored and item appeared a few days later.
October 3, 2022
Reply from Beta Brands
Hi Jenna, we are so sorry that we couldn't deliver a better experience this time. Please reach out prior to your next order and we will see what can be donr to make your gaming experince better.
Great service
Great service. Provided updates when needed and delivered the goods before the expected release date. Far exceeding my expectations. Great job team.
September 29, 2022
Reply from Beta Brands
Thank you Ryan. Love hearing this.
Reply from Beta Brands
Very kind of you to say. So happy you got a MvC2... they didn't last long.
Reply from Beta Brands
MvC2 didn't last long. Well done getting one Mark!
Really happy with my experience
Really happy with my experience. It's the first arcade cabinet I've purchased, it was a pre-order and arrived much sooner than expected.
September 30, 2022
Reply from Beta Brands
Great to hear, thank you Nathan.
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