Arcadesystems Reviews 

607
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers had a great experience with this company. Customers frequently mention the massive selection of retro games and solid builds that are very easy to access through the portal. People also appreciate the responsive customer service team and the helpful guidance provided both before and after making purchases. Some reviewers were not happy with frustratingly slow download speeds and recurring connection failures that disrupted their experience. Some people also felt that technical support failed to resolve their access issues properly, leaving them struggling to get things running. A few consumers additionally noted that links or files did not always work as expected upon completion.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the solid builds, curated... See more

User experience

Customers consistently note ambiguous experiences with user experience, as many reviewers appreciate the easy... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the responsive, friendly,... See more

Service

People report positive experiences with service, highlighting fast replies with questions and prompt... See more

Response time

Reviewers express mixed feelings about response time, with some customers praising fast replies and getting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication was good within 1-2 business days. Bought the VIP membership just didn’t like the process they use to limit what you can download at what time. I guess they have a lot of people trying... See more

Rated 5 out of 5 stars

Been utilizing their collections for many years now! Very good with getting back to you with issues or concerns. Downloads are super large, not sure why people are complaining about that, it will tak... See more

Rated 5 out of 5 stars

I like the fact that arcade systems put all games in one place for me arcade systems is the best way to get retro games on portable devices. Before I used to have to find my romset online but now it's... See more

Rated 5 out of 5 stars

I have been a bit critical of arcade systems over the past year or so. But the systems have been radically updated. I was sceptical with using torrents for downloads but it works perfectly. Response t... See more


Company details

  1. Gaming service Provider
  2. also in
  3. Hobby Store

Information provided by various external sources

We Offer Hyperspin Pre-Configured Hard Drives, Hyperspin Cloud Downloads and Hyperspin Retro Gaming Systems. Plus RetroPie Images and SD Cards!


Contact info

3.9

Great

TrustScore 4 out of 5

607 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.9

All reviews

(607)

79 reviews in the last 12 months

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Rated 1 out of 5 stars

Thought would be a direct download not…

Thought would be a direct download not through torrents I was unable to download waste of time and money

August 5, 2025
Arcadesystems logo

Reply from Arcadesystems

We have different downloads based on the build, disk images are torrents usually which is a private torrent and uncompressed builds are FTP, however we can also usually accommodate FTP access for disk images also if you have issues with the torrent.

Rated 5 out of 5 stars

Great service

Great service, above and beyond. Thank you! I was helped with technical issues and no complaints

August 5, 2025
Rated 1 out of 5 stars

I got scam 352€

So many amazing comments Iam still puzzled why. Are they true comments or made up ? Please be careful with this company.

I paid more than a month ago with the help of the sales guy Scott O Connell, He promised shipping within 3–5 days, but I have never received anything.
• No tracking number.
• No shipping confirmation.
• Every time I asked for updates, I only got excuses (“I need to check,” “my boss will contact you”) — but nothing ever happened.

It has now been well over a month with no delivery and no refund on the horizon.

Be very careful — this seller/site cannot be trusted.

September 2, 2025
Unprompted review
Arcadesystems logo

Reply from Arcadesystems

You didn’t get scammed, you were refunded.
You purchased a download and then upgraded to a drive, granted it was my fault due to the delay on your order, but don’t lie you were refunded.

Rated 5 out of 5 stars

Ultimate retro arcade builds

So far so good. Response is fast and helpful.

Did have a few challenges on the 8tb image, and could use more seeders to speed up downloads. But the team there assisted in configuring my system for optimal conditions and avoiding Tixati preallocation.

Currently copying sectors to my new 8tb furcuda will update again after.

Well worth it if you are a retro arcader.

July 19, 2025
Rated 5 out of 5 stars

Great customer service

I ordered the 20TB Retrobat build download, initially it would not download, emailed Scott and within a very short time he emailed me back with a solution. I have used Arcadesystems a few times now and honestly say the customer service is on point, I would definitely continue to use and recommend Arcadesystems in the future.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase. Was upgradet for free to the 150tb Drive which is huge! Works fine for me but i only used the Roms and not the prebuild Retrobat Setup.

Support was also quick by answering my questions.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely Quality Systems

Contacted Arcade Systems with what I was looking for, something plugin and play but with all the old classics. Has to be said, they delivered big time. Over the moon with my setup. 5mins from installing the BATOCERA 8Tb HDD to playing games.
First class service

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Overall, Extremely Pleased!

My first download purchase wasn't too great and it took forever to download everything (over a week). But I went ahead and made a second purchase and it went much better. The download speeds were tremendous and in less than a day, I had downloaded my purchase. I was very pleased. As far as I'm concerned, the second download method should be the standard way to go. Thanks!!

July 10, 2025
Rated 1 out of 5 stars

I purchased a LifeTime 8TB Launchbox…

I purchased a LifeTime 8TB Launchbox setup.
After 4 years they removed my access and claimed it was only a 2 year licence.

A complete SCAM

I have now rebuilt a much better versions without duplicates, comics and garbage like unwanted and unused emulators. They also claimed they updated regularly and it was never updated once in the 4 years I had it, using a very old version of mame.

Build it yourself, it is easy with Launchbox pre-populating emulators and images. Plus it is very satisfying.

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

Commitment to quality

I'm an 80s/90s gamer and I see in this team the definitive curators for my games collection. I've had an account for a couple of years now and I'm happy to see the project growing.

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

A very honest business

I would just like to say I’m a 46 year-old male from the tri-state area so I’ve been around lot of people that try to scam the hell out of you, especially in New York especiallyand these are some truly honest / just giving back to the community with data as information should always be free / so much appreciated and thank you very much for being just good people. (Very good business here)

July 28, 2025
Unprompted review
Rated 1 out of 5 stars

The hard drive you sent was loaded with…

The hard drive you sent was loaded with viruses , I stopped scanning after 11 were contained and certain files were password blocked , 2tb teknoparrot build . Trojans worms and system nukes …

June 14, 2025
Arcadesystems logo

Reply from Arcadesystems

Emulators flag as false positives due to the way they run, all drives should always be excluded from any antivirus or defender.

We don’t send out anything that could harm your PC. Restore them.

Rated 5 out of 5 stars

Personally for me this is gamers heaven…

Personally for me this is gamers heaven only stumbled on by a related video regarding teknoparrot which previously I didn't know existed!.
The time and effort these guys have done to make this possible for the likes of us fans is remarkable.
The service has continued after perchance with help and expert advice.
I do recommend a little knowledge regarding emulators and how they work and you certainly won't be disappointed.
Hopefully would love to upgrade one day to there full package this team offers. Endless fun and plenty of pound coins left in my pocket!!.
Thanks Scott

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Love Arcadesystems

Love Arcadesystems! Scott is super responsive and great to deal with. Excellent content and fast downloads, especially with retroho. Thanks!

June 13, 2025

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