Arcadesystems Reviews 

607
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers had a great experience with this company. Customers frequently mention the massive selection of retro games and solid builds that are very easy to access through the portal. People also appreciate the responsive customer service team and the helpful guidance provided both before and after making purchases. Some reviewers were not happy with frustratingly slow download speeds and recurring connection failures that disrupted their experience. Some people also felt that technical support failed to resolve their access issues properly, leaving them struggling to get things running. A few consumers additionally noted that links or files did not always work as expected upon completion.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the solid builds, curated... See more

User experience

Customers consistently note ambiguous experiences with user experience, as many reviewers appreciate the easy... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the responsive, friendly,... See more

Service

People report positive experiences with service, highlighting fast replies with questions and prompt... See more

Response time

Reviewers express mixed feelings about response time, with some customers praising fast replies and getting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication was good within 1-2 business days. Bought the VIP membership just didn’t like the process they use to limit what you can download at what time. I guess they have a lot of people trying... See more

Rated 5 out of 5 stars

Been utilizing their collections for many years now! Very good with getting back to you with issues or concerns. Downloads are super large, not sure why people are complaining about that, it will tak... See more

Rated 5 out of 5 stars

I like the fact that arcade systems put all games in one place for me arcade systems is the best way to get retro games on portable devices. Before I used to have to find my romset online but now it's... See more

Rated 5 out of 5 stars

I have been a bit critical of arcade systems over the past year or so. But the systems have been radically updated. I was sceptical with using torrents for downloads but it works perfectly. Response t... See more


Company details

  1. Gaming service Provider
  2. also in
  3. Hobby Store

Information provided by various external sources

We Offer Hyperspin Pre-Configured Hard Drives, Hyperspin Cloud Downloads and Hyperspin Retro Gaming Systems. Plus RetroPie Images and SD Cards!


Contact info

3.9

Great

TrustScore 4 out of 5

607 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(607)

79 reviews in the last 12 months

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Rated 1 out of 5 stars

I bought 1tb disc image

I bought 1tb disc image, the torrent file had so less S/L that after trying multiple times I couldn’t download the file, I have sent an email regarding the same but never received any response. Paying for it was one of my biggest mistake.

June 18, 2025
Rated 3 out of 5 stars

Nothing wrong with the service

Nothing wrong with the service, i have slow internet connection and it's still downloading very slowly. I will be upgrading my internet to fiber here soon and will re due my download and see if it improves. Overall i can't wait to get it completely downloaded and play all the old retro games

June 18, 2025
Rated 1 out of 5 stars

1tb usb

Had item for a few weeks, sent numerous emails begging for help. None given. Now sent my item back for a refund, which was agreed. Returned item 10 days ago, never acknowledged that they had recieved it which it states would do on website, still no refund sent, and even though again I've sent numerous emails asking for this.

June 12, 2025
Rated 5 out of 5 stars

Recommended

Good Discord community, quick responses from support. Very pleased with the content. VIP content and service is exactly as described. Server speeds are tolerable but always improving.

As long as you know how to read instructions and are sure what you're purchasing, ArcadeSystems has been a consistent experience.

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased the 12TB Drive of HyperSpin…

I purchased the 12TB Drive of HyperSpin but struggled setting it up but had great customer support, help and guidance, and they recommended I return it and got a free upgrade to the 20TB Retrobat drive which is easier to set up, plug and play. Works well with new Xbox controller. Great support and great gaming system... I can see myself having hours of fun... Highly recommended...

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

You need to try this..excellence..

The whole shopping online to find out how many great products and options they have was amazing.

I was like a kid in a candy store. From fully loaded HDD drives to Download versions.

I've used many builds in the past. Arcade Systems had exactly what I was looking for.

I thought the download and setup process would be a problem, but is was a seamless and simple process as followed by the clear instructions videos and guidelines.

I was having a great time yesterday trawling through what appeared to be all the games that I wanted in a build.

There is another dowload build im after from you, so I'll get in touch...

Thank you so much, happy shopper

May 10, 2025
Rated 1 out of 5 stars

download for 2tb TeknoParrot/ Batocera v41 2tb build…

download for 2tb TeknoParrot build 2 1/2 weeks. then 60% games corrupted for 14 errors that would not download.
2nd purchase first didnt complete either. 2tb batocera build.
Scott has been my contact person. Why doesnt he contact me with instructions. In quicker than 4 days for the briefest answer. Or I'll put in refunds thru paypal. Bunch of rip offs.
Update Batocera build complete not completely functional. Teknoparrot build still given the run around. Step it up Scott. Push my build through. So I can remove this and let others experience their OWN HORROR!

June 1, 2025
Unprompted review
Arcadesystems logo

Reply from Arcadesystems

There are full instructions included, they are on the drive.

We offer support to help you resolve any issues.

Also nowhere do we state to use 7zip, the files are .BIN files with instructions on the download to use DMDE to write the image.

Rated 1 out of 5 stars

Waste of your time

Wait for a few days to get torrent link activated and torrent is rather slow. Better to use other free images.

May 4, 2025
Arcadesystems logo

Reply from Arcadesystems

We have plenty of servers and also FTP available for download options, please reach out for an alternative.

Rated 1 out of 5 stars

dont recommend to pay for this!!

I couldnt play all the games, even tried with other gaming PC, is not fully configured… now after 2 years my hdd was damaged and dont have access anymore to download the pack... when i paid it said "unlimited access" !! ... dont recommend to pay for this!!

May 26, 2025
Unprompted review
Arcadesystems logo

Reply from Arcadesystems

Your hard drive being damaged is not our fault, you had download access for several years, which has expired.

Rated 5 out of 5 stars

I purchased the 8tb retrobat download…

I purchased the 8tb retrobat download and it is excellent! I have purchased several other premade drives from other sources, and none have been as good as this one. most are complicated and use other software like joytokey etc and if any of the software or configurations get messed up good luck fixing it yourself. this drive is just retrobat with the roms and controls already setup. I have an xtension arcade panel from recroommasters and everything worked right away. i did not have to change any controls! that is huge. other drives I had to edit the controls for each different system, not this drive. Another thing the other retailers I bought drives from cost way more and I got a worse product. I am not paid and I am no way affiliated with this company other than I purchased their product. i was so happy to finally have the right drive for my arcade cabinet that worked perfectly that I reached out to the company and offered a testimonial, and they said I could write one here. I am a real person and customer.

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

well you decide

i brought vip and well i wish i had not... the service i have recieved is terrible, slow download speeds... very lapse in support... i asked for stuff never got it... had a lot of excuses from them... i have seen little suport for people on there discord and lots of requests i saw un answered and people having to ask several times... on top of this poor service there ticket system on site i had issues too

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

I love it

I love it, it’s awesome all the options and the everything was taken care of when I needed help. Just wish for faster downloading. Thanks to all you at arcade systems you are all awesome.

April 4, 2025

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