The service is generally excellent, the look and feel of the website is user friendly. The only thing I want to give constructive feedback on is some of the staff being abrasive on the two occasions... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The prompt response to assuring me with information and also response to my email. 3 weeks after my daughter passed in the process of grieving, I needed help to take my younger daughter to see a docto... See more
Company replied
Wallet money 💰 is very hard to withdraw without knowledge is better when straight sent to account
Company replied
The experience was fast and easy with only your bank statement anf company details poooff like that money in same time.
Company replied
Company details
About Arcadia Finance
Written by the company
A trusted loan comparison service
What is Arcadia Finance?
Arcadia Finance is a free service that helps you in the search of loans by connecting you to a variety of different banks and lenders with one loan application. By filling up the loan application you will get multiple loan offers, which you can compare and select the most suitable offer.
✔ Loan R100 - R350 000
✔ Quick loan offers
✔ Free application without commitment
APPLY NOWContact info
Johannesburg, South Africa
- info@arcadiafinance.co.za
- arcadiafinance.co.za
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Arcadia Finance
Thank you, Lisebo! Really pleased we could be of help. That's what we're here for.
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Thank you, Joy! A quick response is always the priority. Really pleased it stood out for you.
Kind regards,
The Arcadia Finance Team
They couldn't help me with loan and…
They couldn't help me with loan and keeps redirected to other loans but tell me the loan is ready to comfirm
July 6, 2026
Reply from Arcadia Finance
Hi Adriaan,
Thank you for the feedback. As a loan comparison service, we present applicants with available loan options from our lending partners. If a loan showed as ready to confirm but didn't go through, this would be something to follow up on directly with the lender. Please feel free to contact us if you need help identifying who that is.
Kind regards
The Arcadia Finance Team
I experience the care of people and…
I experience the care of people and helpful thanks for that and build a profile with customers kepit up
July 5, 2026
Reply from Arcadia Finance
Thank you, Bhekizitha! Really pleased the care and helpfulness came through for you. Building a good relationship with every customer is something we take seriously. We'll keep it up!
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Appreciated, Jabulisiwe! Trust and honesty go hand in hand. Means a lot to know that stood out for you.
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Appreciated, Xola! A satisfied customer is always the goal. Means a lot to hear that.
Kind regards,
The Arcadia Finance Team
The application was good and got money…
The application was good and got money instantly after approval
June 24, 2026
Reply from Arcadia Finance
Thanks, Leornard! From a good application experience to instant payment after approval. That's always the goal. Really pleased it delivered on both fronts for you.
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Thank you, Jerome! Really pleased the experience left a positive impression. We appreciate the feedback.
Kind regards,
The Arcadia Finance Team
Finally received a loan through these…
Finally received a loan through these guys.. Awesome
June 22, 2026
Reply from Arcadia Finance
Thank you, Thandanani! Finally getting that loan through is always worth celebrating. Really pleased we could connect you with the right lender.
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Thanks, Otlotleng! Really pleased it all worked out well for you. We'll keep it up.
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Appreciated, Mapalakanye! Two qualities we never compromise on. Means a lot to know that stood out for you.
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Thank you, Raymond! Really pleased the experience has been a positive one so far. We'll keep working hard to maintain that standard.
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Hi Tebogo,
Thank you for the feedback. We're sorry to hear that. We'd appreciate the chance to understand your experience better. Please feel free to reach out to us directly with more details.
Kind regards
The Arcadia Finance Team
Quick and easy way to get a loan from…
Quick and easy way to get a loan from different lenders,very convenient and safe.
June 22, 2026
Reply from Arcadia Finance
Thanks, Nolwazi! Fast access to different lenders without compromising on safety or convenience. Really pleased the experience ticked all those boxes for you.
Kind regards,
The Arcadia Finance Team
I kept on filling out application but…
I kept on filling out application but kept get repeated notification to apply when I did but got no response or out come on my application
June 27, 2026
Reply from Arcadia Finance
Hi Lorrentta,
Thank you for the feedback and we're sorry to hear about the experience. Application outcomes are communicated by the lender and not by Arcadia Finance, as we are a loan comparison service. If you have not received any feedback, we'd recommend reaching out to the lender directly. Feel free to contact us if you need help identifying who that is.
Kind regards
The Arcadia Finance Team
It's been a month now since my…
It's been a month now since my application has been successfully or reviewed it's so confusing
June 19, 2026
Reply from Arcadia Finance
Hi Loyiso,
Thank you for your patience and we're sorry to hear about the confusion. Please note that Arcadia Finance is a loan comparison service and application updates are managed by the lender directly.
Kind regards
The Arcadia Finance Team
Reply from Arcadia Finance
Thank you, Daniel! On time payments from the lender is always what we work towards. Really pleased it came through that way for you.
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Hi Ayanda,
Thank you for the review. Based on your profile it appears you may be based outside of South Africa. Please note that Arcadia Finance is a South African service and we are only able to assist applicants who are based and employed in South Africa. This may be the reason your application was unsuccessful.
Kind regards
The Arcadia Finance Team
Reply from Arcadia Finance
Appreciated, Tina! No delays and a solid experience from start to finish. Means a lot to hear that.
Kind regards,
The Arcadia Finance Team
Excellent experience
June 26, 2026
Reply from Arcadia Finance
Thanks, Khutso! Short, sweet and to the point. We'll keep working hard to maintain that standard.
Kind regards,
The Arcadia Finance Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.