The service is generally excellent, the look and feel of the website is user friendly. The only thing I want to give constructive feedback on is some of the staff being abrasive on the two occasions... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The prompt response to assuring me with information and also response to my email. 3 weeks after my daughter passed in the process of grieving, I needed help to take my younger daughter to see a docto... See more
Company replied
Wallet money 💰 is very hard to withdraw without knowledge is better when straight sent to account
Company replied
The experience was fast and easy with only your bank statement anf company details poooff like that money in same time.
Company replied
Company details
About Arcadia Finance
Written by the company
A trusted loan comparison service
What is Arcadia Finance?
Arcadia Finance is a free service that helps you in the search of loans by connecting you to a variety of different banks and lenders with one loan application. By filling up the loan application you will get multiple loan offers, which you can compare and select the most suitable offer.
✔ Loan R100 - R350 000
✔ Quick loan offers
✔ Free application without commitment
APPLY NOWContact info
Johannesburg, South Africa
- info@arcadiafinance.co.za
- arcadiafinance.co.za
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
competence
as much as I respect that there is protocol to be followed, I was granted a Loan when My own Bank denied Me one
June 9, 2026
Reply from Arcadia Finance
Thanks, Terence! Being denied by your own bank doesn't have to be the end of the road. Really pleased we could match you with a lender who saw things differently. That's what we're here for.
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Thanks, Mantoa! Really pleased it worked out well for you. We'll keep it up.
Kind regards,
The Arcadia Finance Team
Fast for attending customer
It's fast for attending customers that why I say thank for service keep it up
June 9, 2026
Reply from Arcadia Finance
Thanks, Jimmy! Attending to every customer quickly is something we take seriously. Really pleased it came through that way for you.
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Appreciated, Yolokazi! No delays and no unnecessary steps. That's exactly how it should be.
Kind regards,
The Arcadia Finance Team
fast responses
June 8, 2026
Reply from Arcadia Finance
Thank you, Kogie! No sitting around waiting. That's always the priority.
Kind regards,
The Arcadia Finance Team
It went wrong when it comes to payout…
It went wrong when it comes to payout it take time to do so
The company must do payout quickly
June 1, 2026
Reply from Arcadia Finance
Hi Phillimon,
Thank you for the feedback. Please note that Arcadia Finance is a loan comparison service and we do not handle payouts. All disbursements are managed solely by the lender. We'd recommend contacting your lender directly regarding the delay.
Kind regards
The Arcadia Finance Team
The process was very quick and simple…
The process was very quick and simple to understand as well as the payment also was made immediately
Thank you to the team
I'm happy
June 8, 2026
Reply from Arcadia Finance
Thank you, Alie! Quick, simple and payment made immediately is exactly the outcome every client deserves. Really pleased it all came together so smoothly for you.
Kind regards,
The Arcadia Finance Team
Quick and efficient.
June 6, 2026
Reply from Arcadia Finance
Thanks, Wongeka! Short and to the point, just like the experience. Means a lot to hear that.
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Hi Sbongiseni,
Thank you for the review. We'd love to understand your experience better so we can assist where possible. Please feel free to reach out to us with more details.
Kind regards
The Arcadia Finance Team
They can improve on giving their people…
They can improve on giving their people honest reviews like if they are are under debt review they shouldn’t be sending out emails trying too get them more loans
January 8, 2026
Reply from Arcadia Finance
Hi Adriaan,
Thank you for the honest feedback. We understand the concern. Please note that our marketing emails are sent broadly and we are not always aware of a recipient's current debt status. If you are under debt review, we'd recommend unsubscribing from our emails to avoid any confusion. Applying for additional credit while under debt review is generally not advisable and would not be approved by lenders.
Kind regards
The Arcadia Finance Team
Reply from Arcadia Finance
Thanks, Themba! A happy customer and a quick process. That's exactly what we're here for.
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Thanks, Siphamandla! Speed of response is something we don't compromise on. Lovely to know it came through that way.
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Appreciated, Siphiwe! No unnecessary delays, just fast service when you need it. Means a lot to hear that.
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Thank you, Rodney! An application that's easy to understand is something we continuously work on. Really pleased it came through that way.
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Thanks, Benedict! Really pleased the experience ticked both those boxes for you. We'll keep it up.
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Hi Mosioua,
Thank you for the feedback. We're sorry to hear you haven't been successful with your applications. Eligibility is determined by the lenders based on their own criteria, and unfortunately this is not something Arcadia Finance has control over. It may be worth checking your credit profile to understand what could be affecting your applications.
Kind regards
The Arcadia Finance Team
Everything was fast and easy.
May 28, 2026
Reply from Arcadia Finance
Appreciated, Andile! No complications, no waiting around. That's exactly how it should be.
Kind regards,
The Arcadia Finance Team
Reply from Arcadia Finance
Hi Sisipho,
Thank you for the feedback. We're sorry to hear your experience wasn't a positive one. As a loan comparison service, we do our best to match applicants with suitable lenders, but the outcome ultimately depends on each lender's criteria. If you'd like us to look into your application, feel free to get in touch.
Kind regards
The Arcadia Finance Team
Reply from Arcadia Finance
Hi Sam,
Thank you for the feedback. We're sorry to hear that. If you'd like to share more details about your experience, please reach out to us and we'll do what we can to assist.
Kind regards
The Arcadia Finance Team
I'm unable to complete a loan application and I don't get results
I'm unable to apply for a loan and these no response.
May 31, 2026
Reply from Arcadia Finance
Hi Buhle,
Thank you for letting us know. We're sorry to hear you're having trouble completing your application. Please try clearing your browser cache or using a different browser and attempting again. If the issue continues, reach out to us directly and we'll do our best to assist you.
Kind regards
The Arcadia Finance Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.