This guys make truly beautiful, high-quality watches. But what really sets them apart is their customer service — incredibly warm, attentive, and genuinely caring. They take the time to listen, help,... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Brilliant and very quick customer service! I thought my watch arrived with a scratch, which actually turned out to be my error in not removing the protective film - which made it appear to have a mark... See more
Got my fiance a watch for our anniversary present, he absolutely loves it and it looks so elegant, needed it delivered within a few days before I left for France. Time will tell how well it holds up,... See more
Wow what an amazing experience, the service I received from ordering my son’s special 18th birthday watch to receiving it was. Nothing was too much trouble and all questions answered swiftly.I would h... See more
4.8
Excellent
380 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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The buying experience was good
The buying experience was good, shipping to the US was faster than expected.
June 16, 2025
Fantastic Customer Service
I ordered the wrong strap size by mistake and asked if I could make an exchange. Architect watches sent a replacement straight away without the need for me to return the other strap.(I was quite happy to do so) Fantastic service. Thank you
July 3, 2025
Unprompted review
Efficient service and a quality product
June 19, 2025
Beautifully styled and good service
I spent a bit of time researching for a new watch, and so far, I'm really pleased I found this one. The reviews were positive. Time will tell on its reliability but I'm delighted with the styling and quick delivery. Thank you.
June 20, 2025
Beautiful watch
Beautiful watch, that came engraved just as I had requested. Delivery was quick and the watch was very professionally packaged.
May 28, 2025
I cannot speak highly enough about this…
I cannot speak highly enough about this company and the service provided. Amazing from placement of order to delivery.
Thank you Kasia and the team great service
X
June 4, 2025
Watch does not work
Watch does not work. Battery dead or other malfunction. Very bad show.
May 28, 2025
Reply from architectwatches.co.uk
Hi William,
Thank you for your feedback, and I’m really sorry to hear your watch wasn’t working on arrival. This is extremely rare, as every watch is tested before dispatch, but clearly something went wrong here.
We offered you a replacement or a full refund on the same day you emailed us, and we’re always happy to resolve issues immediately.
Our sincere apologies again — your experience should have been much better. If there’s anything more we can do, please let us know.
Brilliant!
Got exactly what I requested. Speedy delivery, great packaging and lovely engraving all at a great price.
May 14, 2025
Beautiful product
Beautiful product in a sturdy and attractive box. Well packaged and transported quickly, thank you
May 30, 2025
Unprompted review
Easy purchase and personalisation…
Easy purchase and personalisation process. Lovely watch for our sons graduation. A really good price and the quality of the watch was far above our expectations
May 9, 2025
Lovely watch
Lovely watch. Just what I was looking for. It arrived promptly and well packaged. Highly recommend this company.
May 7, 2025
Beautiful watches!
My beautiful watch arrived very quickly and beautifully packaged! Very pleased with the watch and the whole order system. Excellent service beautiful watches thank you!
May 14, 2025
First purchase, went great!
Hello, this was my first order. I ordered a Rose Gold watch which is absolutely beautiful. Item was well packaged and shipping was fast. Strap was easy to adjust. I ordered from Canada. As an FYI, if you order from Canada, you will likely have to pay duties/customs (not an Architect Watch issue, just an FYI). Would consider ordering again as the product/experience was great!
April 26, 2025
Beautifully designed watch presented in…
Beautifully designed watch presented in a beautiful box.
May 3, 2025
Exactly as it said in the picture
Exactly as it said in the picture. Very quality watch.love it
April 2, 2025
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