architectwatches.co.uk Reviews 380

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful design of the products, particularly the watches, which are often described as elegant and well-made. Many people also highlight the excellent service, noting the quick and efficient delivery, even for personalized items like engraved watches. The ordering process is frequently mentioned as easy and hassle-free, contributing to a very positive overall experience for consumers. However, some customers experienced issues with their orders, such as watches not working upon arrival or unexpected customs fees not clearly indicated during checkout. A few people also reported never receiving their watch, leading to requests for refunds.

What people talk about most

Product

Customers had positive experiences with product. Reviewers are consistently delighted with the quality and... See more

Quality

Consumers find quality to be positive, consistently praising the products as well-made and beautiful. Many... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the rapid delivery times,... See more

Service

Customers consistently note positive experiences with service. Reviewers praise the excellent service,... See more

Order

Reviewers mention positive feedback about their orders. Customers found the ordering process quick, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This guys make truly beautiful, high-quality watches. But what really sets them apart is their customer service — incredibly warm, attentive, and genuinely caring. They take the time to listen, help,... See more

Rated 5 out of 5 stars

Brilliant and very quick customer service! I thought my watch arrived with a scratch, which actually turned out to be my error in not removing the protective film - which made it appear to have a mark... See more

Rated 5 out of 5 stars

Got my fiance a watch for our anniversary present, he absolutely loves it and it looks so elegant, needed it delivered within a few days before I left for France. Time will tell how well it holds up,... See more

Rated 5 out of 5 stars

Wow what an amazing experience, the service I received from ordering my son’s special 18th birthday watch to receiving it was. Nothing was too much trouble and all questions answered swiftly.I would h... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

380 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service, very quick to respond to your questions, will definitely use them again, product came in a few days by Royal Mail & was boxed and padded, actual gift box was very nice and stylish, well done you guys, really happy with the watch and the inscription.

March 28, 2025
Rated 5 out of 5 stars

Good looking watch

I chose the black face, black leather strap, shiny hands/hour markings. The watch is great, it looks good, the diameter of the face is just what I wanted and the side you see is thin. I am really pleased with the watch, ordering was simple and delivery was good.

March 11, 2025
Rated 3 out of 5 stars

I ordered a watch from ArchitectWatches…

I ordered a watch from ArchitectWatches and received it quickly. The design and engraving were nice, but the engraving could have been slightly larger. Packaging was lovely, but I faced extra customs fees and had to collect the parcel myself. Overall, decent experience but felt it could’ve been smoother. 3/5.

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Watch was dispatched in just a few hours of me placing the order. Fantastic quality and arrived beautifully packaged

March 19, 2025
Rated 5 out of 5 stars

Customer Service

Customer Service from Kasia was 1st Class!
Quick solid responses and products arrived very fast even though they all had personal engraving!

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

Beautiful watch,engraving exactly as we wanted it,excellent value for money and really quick shipping.

March 6, 2025
Rated 5 out of 5 stars

Excellent communication - Elegant watch

Beautiful watch, quality feel, very prompt delivery, very prompt addressing of the odd potential issues.

Could not recommend them more.

We bought two watches - some time away from each other - and the experience was fantastic both times.

February 24, 2025
Rated 5 out of 5 stars

Beautiful watch, great company

Really lovely watch, I had my own handwriting engraved on the back for a special present for my son. Very good quality and also got offered 15% so it made it very affordable. Came very well packed in a lovely box and arrived in just a couple of days.
Would highly recommend this company.

February 10, 2025
Rated 5 out of 5 stars

From start to finish ordering and…

From start to finish ordering and personalising this watch was so simple and the finished product is beautiful. I ordered for my partners 50th and he absolutely loved it. Very stunning watch and the personalisation gives it that unique touch. Would definitely recommend.

January 21, 2025
Rated 5 out of 5 stars

TOP watch

Excellent watch. It was a gift for someone, but first impressions are very good and positive. Very good looking watch and it screams top quality. The engraving is also excellent.
The seller communication was very good. Very quick to respond and very polite.

January 14, 2025
Rated 5 out of 5 stars

Excellent customer service

I was really impressed by the speed of communication and beautiful product. The company are quick to respond and incredibly helpful. Thank you!

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased

Prompt and really helpful replies to my enquiries, especially Kasia who is superb. Delighted with products and service..fully recommend

January 7, 2025
Rated 5 out of 5 stars

Fab watch.Slim and large face.The price…

Fab watch.Slim and large face.The price is very competitive too.Arrived in a beautiful package.I asked how to adjust my bracelet on the watch and was guided to the right place.I absolutely love this watch.I would recommend this company as first class.

January 4, 2025
Rated 5 out of 5 stars

Excellent!

Excellent costumer service, I wanted another kind of engravement and they reply my emails in no time. The quality of the product is 10\10 and the delivery was incredibly fast!

December 5, 2024

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