This guys make truly beautiful, high-quality watches. But what really sets them apart is their customer service — incredibly warm, attentive, and genuinely caring. They take the time to listen, help,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant and very quick customer service! I thought my watch arrived with a scratch, which actually turned out to be my error in not removing the protective film - which made it appear to have a mark... See more
Got my fiance a watch for our anniversary present, he absolutely loves it and it looks so elegant, needed it delivered within a few days before I left for France. Time will tell how well it holds up,... See more
Wow what an amazing experience, the service I received from ordering my son’s special 18th birthday watch to receiving it was. Nothing was too much trouble and all questions answered swiftly.I would h... See more
4.8
Excellent
381 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Ordered a beautiful watch from here as…
Ordered a beautiful watch from here as a birthday gift. Came within a few days, well wrapped and presented. Can't wait to gift it.
April 25, 2024
Lovely watch
Received the watch as described looks great and engraved message is a lovely touch.
April 25, 2024
Lovely good quality watch
Lovely good quality watch, it was for my son’s 30th birthday and he loves it. It arrived quickly in a very nice luxurious presentation box.
April 25, 2024
Architect Watch - Engraved
Awaiting a reply re metal strap as i was not happy with the leather strap it came with..
April 21, 2024
Reply from architectwatches.co.uk
Hi Nasher, looking at your order (#3102), I can see you certainly ordered a black leather strap, I will send you the order confirmation email again so you can see this. The good news is even though the watch is customised with a name on the back, our 'snap straps' can be changed in less than 1-minute, without any need for tools. Just simply change the strap over to the one you were supposed to order. If you look at all of our 5-star reviews, you will see we like to keep our customers happy, so please send us an email and we can help you get the correct strap. Kind regards, Kasia.
Amazing ❤️❤️❤️
Absolutely beautiful watch and the engraving is perfect. The words used are from a very old piece of writing and they’ve come out perfectly. So happy with this!
April 19, 2024
Engraving was exactly what I requested…
Engraving was exactly what I requested and the watch looks terrific. Fast and efficient delivery and I liked the shipping updates. Thank you.
April 7, 2024
Great watch and quick delivery!
Love the watch I bought for my boyfriends 30th and the fact I could have it engraved and delivered so quickly.
April 1, 2024
Perfect wedding gift
This has made the perfect wedding present for my fiancé. The watch is elegant and smart looking. The engraving of my handwriting on the back has been done perfectly and has made the gift so meaningful to us. Very happy!
April 1, 2024
Great service beautiful watch for my…
Great service beautiful watch for my son’s wedding and really nicely engraved. Great communication and fast delivery
March 31, 2024
still not arrived !
March 29, 2024
Reply from architectwatches.co.uk
Hi Andy, happy to look into this for you. I see you placed the order on 29th March (Bank Holiday). With the Monday also being a Bank holiday (1st April), you can likely appreciate Royal Mail do not operate these days. The watch was dispatched on 2nd April, the very next day Royal Mail collects from us. The order was placed with RM48 Tracked, and looking at the tracking details, it was delivered within the correct timeframe. I hope you love the watch and our apologies for the Easter delay. It would be nice if you kindly reflected on your 1-star review.
Easy website
Good communication, very helpful for a non internet shopper and quick delivery .
March 19, 2024
Great company and very helpful
Great company and very helpful. Thank you for taking the time to double check that my order was correct. Highly recommend
February 20, 2024
My experience was great in ordering for…
My experience was great in ordering for my nephew in the UK. I ordered from Australia. He really loved it. It was a sentimental present to my nephew as I have terminal cancer.
February 17, 2024
Important gift
The watch I chose was special as it was for an important birthday. The engraving was amazing, I had it done in my own handwriting and it was matched perfectly. It was well presented in a lovely box. It arrived promptly and safely. Ordering was easy, as was sending over the copy of my requested engraving. I would recommend this Company to anyone looking for that special gift for an important occasion.
February 7, 2024
Outstanding
The watch is really expensive looking, it arrived very quickly and the hand written message engraved on the back was so extra special. Thank you 😊
February 1, 2024
Received a watch as a gift but it runs…
Received a watch as a gift but it runs slow and the watch face does not align with the second hand.
Update:1
Offered a replacement watch including engraving, happy with response time from their CS, will update review upon receipt of replacement watch.
Update 2
Received replacement watch promptly, no issues so I am happy with the outcome and would recommend to friends and Family.
Order number was #2953
January 25, 2024
Unprompted review
Reply from architectwatches.co.uk
Hi Tadhg, I'm glad we managed to send the replacement in a timely manner and we are sure you are happy with the replacement watch. Our defect rate on watches is extremely low and we will continue to honour our 2-year international warranty. Kind regards, Kasia
The shipping was so fast
The shipping was so fast
I still haven’t gotten my package yet but I’m quite sure it’s going to be great
December 28, 2023
Amazing service
Amazing service, engraved and delivered a beautiful watch all within less than 24 hours! Would definitely recommend.
December 20, 2023
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