architectwatches.co.uk Reviews 381

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful design of the products, particularly the watches, which are often described as elegant and well-made. Many people also highlight the excellent service, noting the quick and efficient delivery, even for personalized items like engraved watches. The ordering process is frequently mentioned as easy and hassle-free, contributing to a very positive overall experience for consumers. However, some customers experienced issues with their orders, such as watches not working upon arrival or unexpected customs fees not clearly indicated during checkout. A few people also reported never receiving their watch, leading to requests for refunds.

What people talk about most

Product

Customers had positive experiences with product. Reviewers are consistently delighted with the quality and... See more

Quality

Consumers find quality to be positive, consistently praising the products as well-made and beautiful. Many... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the rapid delivery times,... See more

Service

Customers consistently note positive experiences with service. Reviewers praise the excellent service,... See more

Order

Reviewers mention positive feedback about their orders. Customers found the ordering process quick, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This guys make truly beautiful, high-quality watches. But what really sets them apart is their customer service — incredibly warm, attentive, and genuinely caring. They take the time to listen, help,... See more

Rated 5 out of 5 stars

Brilliant and very quick customer service! I thought my watch arrived with a scratch, which actually turned out to be my error in not removing the protective film - which made it appear to have a mark... See more

Rated 5 out of 5 stars

Got my fiance a watch for our anniversary present, he absolutely loves it and it looks so elegant, needed it delivered within a few days before I left for France. Time will tell how well it holds up,... See more

Rated 5 out of 5 stars

Wow what an amazing experience, the service I received from ordering my son’s special 18th birthday watch to receiving it was. Nothing was too much trouble and all questions answered swiftly.I would h... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

381 reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 3 out of 5 stars

Architect Watch - Engraved

Awaiting a reply re metal strap as i was not happy with the leather strap it came with..

April 21, 2024
architectwatches.co.uk logo

Reply from architectwatches.co.uk

Hi Nasher, looking at your order (#3102), I can see you certainly ordered a black leather strap, I will send you the order confirmation email again so you can see this. The good news is even though the watch is customised with a name on the back, our 'snap straps' can be changed in less than 1-minute, without any need for tools. Just simply change the strap over to the one you were supposed to order. If you look at all of our 5-star reviews, you will see we like to keep our customers happy, so please send us an email and we can help you get the correct strap. Kind regards, Kasia.

Rated 5 out of 5 stars

Perfect wedding gift

This has made the perfect wedding present for my fiancé. The watch is elegant and smart looking. The engraving of my handwriting on the back has been done perfectly and has made the gift so meaningful to us. Very happy!

April 1, 2024
Rated 1 out of 5 stars

still not arrived !

March 29, 2024
architectwatches.co.uk logo

Reply from architectwatches.co.uk

Hi Andy, happy to look into this for you. I see you placed the order on 29th March (Bank Holiday). With the Monday also being a Bank holiday (1st April), you can likely appreciate Royal Mail do not operate these days. The watch was dispatched on 2nd April, the very next day Royal Mail collects from us. The order was placed with RM48 Tracked, and looking at the tracking details, it was delivered within the correct timeframe. I hope you love the watch and our apologies for the Easter delay. It would be nice if you kindly reflected on your 1-star review.

Rated 5 out of 5 stars

Important gift

The watch I chose was special as it was for an important birthday. The engraving was amazing, I had it done in my own handwriting and it was matched perfectly. It was well presented in a lovely box. It arrived promptly and safely. Ordering was easy, as was sending over the copy of my requested engraving. I would recommend this Company to anyone looking for that special gift for an important occasion.

February 7, 2024
Rated 5 out of 5 stars

Outstanding

The watch is really expensive looking, it arrived very quickly and the hand written message engraved on the back was so extra special. Thank you 😊

February 1, 2024
Rated 5 out of 5 stars

Received a watch as a gift but it runs…

Received a watch as a gift but it runs slow and the watch face does not align with the second hand.

Update:1
Offered a replacement watch including engraving, happy with response time from their CS, will update review upon receipt of replacement watch.

Update 2
Received replacement watch promptly, no issues so I am happy with the outcome and would recommend to friends and Family.

Order number was #2953

January 25, 2024
Unprompted review
architectwatches.co.uk logo

Reply from architectwatches.co.uk

Hi Tadhg, I'm glad we managed to send the replacement in a timely manner and we are sure you are happy with the replacement watch. Our defect rate on watches is extremely low and we will continue to honour our 2-year international warranty. Kind regards, Kasia

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