ARCTIC - GmbH Reviews 369

I recently experienced an issue with one of the fans on my ARCTIC Liquid Freezer II 360mm. Living in Türkiye, I faced two major hurdles: local distributors do not sell these specific replacement fans, and current customs laws make receiving warranty parts from abroad extremely expensive.

The support representative who handled my case, Freddy(Frederik), was absolutely phenomenal. He understood the situation perfectly and allowed me to route the replacement to a UK address so it could be brought to me personally. Because the original fan was out of stock, Freddy went completely above and beyond by sending me three upgraded P12 Pro A-RGB fans to ensure my radiator setup remained perfectly balanced. He even thoughtfully provided the radiator-optimized versions with short cables to prevent any cable clutter in my PC case.

This level of attention to detail and genuine care for the customer is incredibly rare. This was the best customer service experience I’ve had in a long time. ARCTIC has definitely earned a loyal customer for life. Thank you, Freddy!

The product is great but I'm more surprised about the flawless after sales experience. I had a faulty VRM module fan after one and a half years of good use, they replied super fast and in less than a week I had the new part.

Had two of my fans fail within a couple months of installation, which isn't great but it is what it is.

When I got in touch with Arctic support I had 2 new fans shipped out to me less than 24 hours later.

Amazing customer service, really happy with how quickly they resolved the problem.

The customer support from ARCTIC is amazing. I bought a second-hand ARCTIC Freezer and it was missing the AM5 mounting kit. I just sent them a photo and the invoice, and they sent me a new kit for free, super fast. I really recommend ARCTIC, not just for their products, but also for how patient, kind, and responsive their support is.

I bought a product from ARTIC and was warned about possible compatibility issues with my motherboard. I contacted support directly, and they responded promptly. Excellent product and exceptional after-sales service. They gained a fan.

Products are a great value, and support is truly one of the best in the industry- rivaling giants such as Noctua. They sent me an AM4/AM5 mounting bracket kit completely free of charge once they verified that I owned the product since I lost it and wanted to re-use the water cooler.

I had an issue with one of the fans in my 5-year-old cooler. The Arctic team responded to my request in a matter of a few hours, sent me a replacement the same day, and was very helpful all the way. A great company to do business with.

Excellent support with great attention and commitment to the consumer. In my case, the F12 PWM PST fan malfunctioned after about 3 years of use, and even so, I received a new one (without any complaint) thanks to the company's wonderful warranty that guarantees replacements for all its products within a 6-year period. I can only express my gratitude and recommend the brand to everyone.

Hello. I had a question about the ARCTIC Liquid Freezer III Pro 420 Black Rev. 2. It was resolved very quickly, even though I'm in Russia and the support team and official website are in Germany. That says a lot about the company. A special thank you to Frederik Raake, who helped me resolve the issue! Everything was done efficiently and quickly. Thank you, my friend!

I had an issue with a noisy fan on my Liquid Freezer III Pro 360 A-RGB. I contacted ARCTIC support and received excellent help throughout the entire process.
After providing a video of the issue, they immediately sent out a replacement fan under warranty. Communication was prompt and professional, and they even followed up to make sure I received the package.
Great customer service and they truly stand behind their products. Highly recommended!

One of my fan headers failed after a few months. I messaged them and they sent a replacement really quickly.

Thank you Aritic team, for a warrant replace liquid freezer ii to newer version and sending it ultra fast. Best communication with support team ever, this guys are cultural phenomenon for sure. I like the new model of liquid freezer iii pro 240. It is good for overclocked 5950x. Very effective, yet coolerblades has noticeable sound on high speed and it's a place for minor improvement in future

Though it took some time for them to contact me, once they did they quickly and fully resolved my issue.

Mistakingly bought the pump without checking if my socket was compatible from a normal store.

Arctic had the "mounting kit" needed. Talked to the friendliest guy on the phone, the day after the kit I needed was sent by express to Norway.

11/10 service. I will never buy CPU pumps from anyone else based on Arctics service.

The pump is also great.

I had an issue with a bearing on one of the fans of my Arctic 360 AIO. I opened a support ticket on Arctic’s website. While the initial response was not on the same day the ticket was created, once they replied, the entire process was flawless. After reviewing the case, they requested the invoice and my delivery address, and the replacement fan was shipped to me the same day.

The package arrived at no cost, the fan was replaced, and the issue was completely resolved.

Customer service support deserves a perfect 10 for the experience I had with this team.

Dont botherto buy enything from them. Resently purchase Arctic MX-6 - thermal paste. Imposible to apply on CPU surface ,because so hard. Wrote for advice to companys custom service,asking how I can thin the paste. They dont even bother to answer.

Amazing experience shout out to our guide Hugo! He took amazing pictures and made the moment a whole lot more memorable. Thank you so much

Excellent product and superb customer service.
Support was quick and effective.

Great customer service. I bought second hand AIO and the mounting plates was missing, i wrote to them and they send me whole mounting set just for free. Thank you guys :)))

This company is excellent! Their products are superb and priced reasonably. However their customer service is amazing! Going the extra mile is an understatement. In this day and age it is totally refreshing to deal with a company that actually cares about it's customers. I can't recommend them enough. Well done Arctic. Keep doing what you're doing! Special mention to Simon, who helped me through the process and kept me totally informed.