I have used Arctic products since 2008. I used them for silent, performance and cost. Now was first time when I needed help and Customer Service shined. They respond immediatley and fix the issue in... See more
Location
Switch locationBevenroder Str. 149, 38108 Braunschweig, Niedersachsen, DE
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See what reviewers are saying
Arctic customer support is probably the best I’ve dealt with in recent months. Their responses are prompt, and their solutions are immediate and hassle-free, with no unnecessary questions asked. I w... See more
I recently ran into an issue trying to source an LGA 1200 bracket for my ARCTIC Liquid Freezer III 240mm. After searching everywhere online with no luck, I reached out to ARCTIC’s customer service. I... See more
Amazing products with a very good Price/quality setting. Whether you choose an air cooler or watercooling, you never miss with Arctic ! Also take a look into their thermal pastes; these are o... See more
Company details
Written by the company
ARCTIC is a leading manufacturer of low-noise PC coolers and components and has initiated and sustainably shaped the trend towards quiet cooling systems. In addition to an extensive range of CPU coolers and fans, ARCTIC offers high-quality monitor arms and wall mounts as well as practical equipment. The company, led by founder Magnus Huber, with locations in Germany, Hong Kong and the USA, convinces PC enthusiasts in more than 45 countries with innovative and user-friendly products, high quality and fair prices. For 20 years, ARCTIC has stood for pleasant computer work, the best service and personal support.
Contact info
Bevenroder Str. 149, 38108, Braunschweig, Niedersachsen, Germany
4.8
Excellent
366 reviews
Replied to 12% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best customer support ever!!!!
The best support ever, had rev 2 of LF AIO, wanted to offset mount my new CPU (went from older one to newer model), they sent me offset mount package, came in 3 days after support contact, very pleasant customer support, and really fast! Everything was free of charge, even no post fee, really rare these days, they really care, support them guys!!!
October 31, 2022
Unprompted review
Reply from ARCTIC - GmbH
Thanks for the awesome review, Samuel Tadian! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Your ARCTIC Team
Slow Ticket Response Time
I have been awaiting a response regarding my ticket for several days and have yet to receive any updates. I am unsure if the ticket has been read or if it has been lost among the other open tickets. I believe the ticket system should be improved.
Regarding my issue:
My shipment arrived earlier this week and upon inspection, I discovered that one of the LGA 1700 stands has a manufacturing defect. As a result, I am unable to install my Arctic Liquid Freezer II - 360, leaving my system idle.
I am in need of a prompt resolution. When I contacted the retailer (Amazon), they were eager to begin the refund process, but I only require a single spare part.
My ticket number:
#CS167927
Update: Although it took a while to get a reply back after contacting them, everything went quickly and smoothly. I got my missing pieces from Arctic's local distributor in just a couple of days and managed to make it work. Thank you for the solid process.
January 21, 2023
Unprompted review
Reply from ARCTIC - GmbH
Update:
Hi Erto, It's been a while since you left your Trustpilot review for us. We hope we were able to help you with your issue with the ticket number #CS167927.
Please give us a short feedback.
Your ARCTIC Team
--------------------------------
Hello Erto. Our team is currently reviewing your request about your LGA1700 Kit. We will reach out to you on your existing ticket shortly.
Your ARCTIC Team
Quick and affordable
The seller sent me spare parts very quikly from Germany. The delivery cost was afforbable. I am very satisfied of the Arctic service.
December 15, 2022
Reply from ARCTIC - GmbH
Thank you for your great review, Francesco. We are very pleased that you were satisfied with our service and the associated support. We wish you all the best for the future and if you need any other help, we will be happy to assist you.
Your ARCTIC Team
to cool I7…
I ordered this heat sink to cool I7 12700k and momentarily it performs well, really silent and the cpu does not heat up. excellent purchase, I will recommend it to anyone who has doubts. good!
December 4, 2022
Reply from ARCTIC - GmbH
Thanks for the awesome review, Dino! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Your ARCTIC Team
The product was not up to standards
The product was not up to standards. It could not get in the Gigabyte G27Q's back hole, so we had to use spacers, but the longer screws were too long, so we had to use two washers to make up for the space.
And that's just that part. The arms fail to hold the G27Q's weight, which I explicitly checked beforehand and should not have been an issue by documentation. The Z2-3D 3d gen fails to deliver on both of those accounts, not to mention general shaking of the monitors. My Acer G246HL is much smaller than the G27Q and also shakes a lot. We have tightened it all properly, and despite that we still have these issues.
Edit: Yes, I have made a support ticket - #CS400766
Edit 2 (Jan 6th 2023): It has not yet been resolved. The ticket is ongoing and I recently replied, awaiting a response again now.
December 17, 2022
Reply from ARCTIC - GmbH
Update:
Hi Nikola, some time has passed since your review. We would like to ask whether our service was able to help you with your request and whether your issue has been resolved?
We are looking forward to your feedback.
Your ARCTIC Team
---------------------------
Update:
Hello Nikola. Our team is currently reviewing your request about your ARCTIC Monitor Mount. We will reach out to you on your existing ticket shortly.
Your ARCTIC Team
---------------------------
Thank you for the feedback on your experience and the information, Nikola. We take your critique seriously and would like to support you in this.
Have you already created a support ticket? If yes, please let us know your ticket number so that our service team can assist you with your request. If not, you can create a support ticket via the following link: https://cs.arctic.ac/open.php and our service will contact you as soon as possible to analyse the issue in more detail and help you.
If we can help you in any other way, please let us know.
Your ARCTIC Team
Fast delivery, good prices
Fast delivery, good prices for value packs. Part of my order was delivered damaged, but it was replaced straight away.
December 15, 2022
Reply from ARCTIC - GmbH
Thank you for your great review, Martijn. We are very pleased that you were satisfied with our service and the associated support. We wish you all the best for the future and if you need any other help, we will be happy to assist you.
Your ARCTIC Team
Great coolers!
Edit: I have to say, after finally assembling the PC and using the Arctic cooler for a while, it's absolutely insane. My Ryzen CPU tries it's best to go to 95°c, but the cooler always keeps it at 80°c and with normal use it's more like 40-50°c.
Although everything is fine in the end, I still had quite a lot of issues with the amount of time it took to get all the issues resolved with support (although they were very nice), so I cannot give 5 stars. But I wish I could! You won't go wrong with Arctic if you just want the best you can get.
My original review: I like the cooler that I purchased and Arctic seems like a company that values quality products. Unfortunately, they shipped my cooler with only three out of four mounting screws necessary for it. I have no idea how that even happens, but okay. I created a ticket ID and asked for that missing screw. However, it's been 10 days and I still haven't received a single reply to it. In case something goes wrong with your purchase, I think it's safe to say you might expect similar treatment.
December 15, 2022
Unprompted review
Reply from ARCTIC - GmbH
Hello Gabriel. Our team is currently reviewing your request about your Liquid Freezer. We will reach out to you on your existing ticket shortly.
Your ARCTIC Team
It was listed DHL but you sent the…
It was listed DHL but you sent the package by post and it still hasn't arrived
November 29, 2022
Reply from ARCTIC - GmbH
Hi Anna, Thank you for your review. Your package has been shipped by DHL International to your address. According to DHL tracking, the package is on its way to you and there is also a note with the current shipping conditions. We will provide you with all the necessary information by email.
We apologise for the delay, however, we cannot influence this as it is due to the pandemic.
If you have any further questions or if we can help you in any other way, please let us know.
We are very happy to be at your disposal!
Your ARCTIC Team
I got broken fan
I got broken fan. They also charge more for delivery cost (in site when order 6.9 euro, but i pay 5 euro more for delivery when product come.
Update
Ticket number : #GI109648
I send ticket 09.12.2022 till 15.12.2022 no answer. Just never buy artic products again. I need to deal with this broken fan in days and loud noises from it.
Update
Support contact me and “send” me new fan on Mo 19.12.2021 with dhl. Till today 6.1.2022 i never recive fan. On dhl page where i can track delivery it show “The shipment is prepared for air transport and loaded into a transport container”. I dont get it when i order before from arctic every delivery come in 7-8 days now when i complain it take days and days. Any way dont need fan i buy other. I cant wait for days with broken fan.
December 11, 2022
Reply from ARCTIC - GmbH
Hi Amko,
Sorry for the inconvenience. We completely understand your displeasure. Your package has been on its way to you for a long time, unfortunately the information from DHL differs in this regard, so we cannot provide you with exact details, as we are bound to the delivery service, especially since the Bosnian Post has taken over the handling from now on.
If you have any questions or we can help you in any other way, please let us know. We are at your disposal with pleasure!
Your ARCTIC Team
------------------------------
Update:
Hi Amko,
Sorry for the inconvenience. We completely understand your displeasure. Our support team has already contacted you and your replacement parts are on their way to you.
If you have any questions or we can help you in any other way, please let us know. We are at your disposal with pleasure!
Your ARCTIC Team
------------------------------
Update:
Hello Amko. Our team is currently reviewing your request about your ARCTIC Fan. We will reach out to you on your existing ticket shortly.
Your ARCTIC Team
------------------------------
Thank you for the feedback on your experience and the information, Amko. We take your critique seriously and would like to support you in this.
Have you already created a support ticket? If yes, please let us know your ticket number so that our service team can assist you with your request. If not, you can create a support ticket via the following link: https://cs.arctic.ac/open.php and our service will contact you as soon as possible to analyse the issue in more detail and help you.
If we can help you in any other way, please let us know.
Your ARCTIC Team
Arctic BioniX
My experience with the brand is for 10 years perfect, this is the first time i order straight from the source, than from a reseller. This have been the best service ever. Keep on cooling....
December 4, 2022
Reply from ARCTIC - GmbH
Thank you for your perfect review, Dhr. Abdelouafi. We are very proud to be able to rely on your experience and are really excited about it.
If you have any questions or if we can help you in any other way, we are of course at your disposal and stay safe!
Your ARCTIC Team
Reply from ARCTIC - GmbH
Thank you for sharing your perfect rating, Octávio Manuel Peixoto Torres and stay safe!
Your ARCTIC Team
Quality service
Arctic's products are always great value for money, been using them for many years without any issues.
And as for their online store (My first experience with it): My order was handled very quickly and shipping was extremely fast. Items were packed with care, very satisfied all in all.
November 29, 2022
Reply from ARCTIC - GmbH
Thanks for the awesome review, Juha! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Your ARCTIC Team
Reply from ARCTIC - GmbH
Thank you for sharing your awesome review, Mathew and stay safe.
Your ARCTIC Team
Arctic is rock solid for cooling
I run a 360 Liquid Freezer II and 7 F12 in one rig and a 240 LF II in the other and they are perfect!
December 1, 2022
Reply from ARCTIC - GmbH
Thank you for your perfect rating, Stefan. We are very proud to be able to rely on your experience and are really excited about it! We wish you all the best and much fun with our products.
Your ARCTIC Team
fast delivery, good product
I ordered 4 fans on black friday. On saturday they were delivered. They now working cool and silent in my PC.
November 25, 2022
Reply from ARCTIC - GmbH
Hi Sven, thank you for your perfect feedback. We will be glad to welcome you as a customer again soon and stay safe.
Your ARCTIC Team
Reply from ARCTIC - GmbH
Thank you for sharing your awesome review, Kealan and stay safe!
Your ARCTIC Team
Slow delivery
Slow delivery
Bought a 1700 motherboard which came wit some sort of mounting kit, all which was missing were 4 screws 1 mm shorter than the ones I got with my cooler
November 23, 2022
Reply from ARCTIC - GmbH
Update:
Hello Unknown dude, some time has passed since your review. We would like to ask whether our service was able to help you with your request and whether your issue has been resolved?
We are looking forward to your feedback.
Your ARCTIC Team
----------------------
Hello Unknown Dude. Our team is currently reviewing your request about the LGA Kit. We will reach out to you via E-Mail shortly.
Your ARCTIC Team
I needed a second fan for my 280 rad
I needed a second fan for my 280 rad as my existing one didnt have enough clearance due to the ram. ( I know my bad, last time I build a pc was 10 years ago). Anyway I was googling for slim 140 fans and one of the top reccomended was the P14 SLIM PWM PST. I know Arctic from their thermal paste mainly and I thought I was gonna check it out. I went to the site and check the fan out.
I ordered it and it arrived today.
PROs
I installed the fan as it had enough clearance from the ram due to its slim size! It works really well and doesnt make any extra noise compared to my previous fan config. Really happy with the purchase.
Really easy to install to the rad, screws were of high quality with nice threads
CONs
Invoice was in german, maybe add an option for the invoice to come in english? In case anyone wants to use it. Again with the invoice for the delivery when adding extra details, like adding which door to ring, the letters appeared as ???, maybe due to the encoding.
Overall great! Just fix some tiny issues with the DHL delivery method for the rest of EU
November 29, 2022
Reply from ARCTIC - GmbH
Thank you for your great rating, Dimitris. We are proud to be able to rely on your experience, thank you for that! We will provide you the invoice by e-mail, so that it is also available in English.
Your ARCTIC Team
Customer support is great
Customer support is great. We had a problem with one of their product and their service manager helped us with ease. Great company with great employees. Thank you guys!
November 25, 2022
Unprompted review
Reply from ARCTIC - GmbH
Thank you for your perfect review, Ivo. We are very proud to be able to rely on your experience and are really excited about it.
If you have any questions or if we can help you in any other way, we are of course at your disposal and stay safe!
Your ARCTIC Team
Accessibility and customer service
The employee was very helpful, friendly and even promised me a credit note. Thanks
November 16, 2022
Reply from ARCTIC - GmbH
Thank you for your perfect rating, Kunde. We are very proud to be able to rely on your experience and are really excited about it!
Your ARCTIC Team
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