Arden University - Coventry Reviews 56

TrustScore 4 out of 5

3.9

Arden House, Middlemarch Park, CV3 4FJ Coventry, GB


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Rated 2 out of 5 stars

When you enquire about courses the advisors are helpful but that’s to get you on the course afterwards they don’t care about you don’t reply to phone calls messages voice and text..one tutor on my cou... See more

Company replied

Rated 5 out of 5 stars

I have had fantastic support from Arden University since I joined them recently. On two separate occasions I was helped by Amrita and John. They both showed amazing empathy towards me - fully understa... See more

Company replied

Rated 5 out of 5 stars

Mandy, an Arden Student Hub Advisor has been helping me with my query regarding my course. She has been so supportive and communicating with me every step of the way. As a distance learner it can be... See more

Rated 5 out of 5 stars

I’m in my first year at Arden studying Business and I’m really enjoying all aspects of the university. The modules are easy to follow and my lecturer meets with us on a weekly basis via Zoom. I’ve h... See more

Company replied


Company details

  1. University

Information provided by various external sources

Education provider, delivering programmes via Distance Learning, and Blended Learning at study centres in London, Birmingham, Manchester and Berlin.


Contact info

  • Arden House, Middlemarch Park, CV3 4FJ, Coventry, United Kingdom

  • 8081634376

3.9

Great

TrustScore 4 out of 5

56 reviews

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Replied to 80% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I have had several issues the last…

I have had several issues the last couple of days but thankfully Georgia and Ruth from student support were on hand to sort things out for me, thank you so much

July 7, 2023
Unprompted review
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Reply from Arden University - Coventry

Hi J Angus,

Thank you so much for taking the time to leave us a positive review! We're so happy to hear the issues you were having have been resolved and I will pass on your wonderful feedback to Georgia and Ruth. Good luck with the rest of your studies!

Thanks,
Arden University

Rated 5 out of 5 stars

5 star admissions process

Can't fault the admissions team for the service they provided. I applied at short notice with a complex application (credit transfer), the admission team managed to offer me a place with exclusions in roughly 30 days turn around, where other Universities take a minimum of 8-12 weeks for credit transfers. My student advisor was Daniel Jonsson.

April 1, 2023
Unprompted review
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Reply from Arden University - Coventry

Hi Daniel,

Thank you so much for taking the time to leave us a review! I will pass on your positive feedback to Daniel Jonsson and the admissions team. Good luck with the rest of your studies!

Thanks,
Arden University

Rated 5 out of 5 stars

Highly recommended distance learning with Arden

I have recently completed a part time distance Masters in HR and can highly recommend the experience I had with Arden university.
First of all, I registered via experience as a mature student, not having completed a Bachelors degree, so this was a key reason why I joined Arden. Secondly, I carried out my studies alongside full time employment, so the distance course was a fantastic option.
Right from the start, I found Luke super helpful in answering my many questions when choosing my university and course, always answering my emails promptly.
Dr. Aaron Taylor has been especially helpful during the course, giving useful feedback and answering my many questions quickly.
The study skills team were great and I took advantage of their many sessions to help complete my qualification.
Any problem that I encountered was resolved quickly and I genuinely felt that the Arden team care about their students.
The online learning portal was easy to navigate and the learning modules were very informative and helpful. The library resource was fantastic and easy to use / save journals and texts into project folders.
I has a great experience with Arden and would not hesitate in recommending the university.

April 11, 2023
Unprompted review
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Reply from Arden University - Coventry

Hi Vicky,

Thank you so much for taking the time to leave us a positive review! We're so happy to hear our online learning study method worked for you and that you felt supported from all our teams during your time at Arden. Wishing you the best of luck in the future!

Thanks,
Arden University

Rated 5 out of 5 stars

The best University and study experience more than I could imagine.

My study experience with Arden University is so wonderful. I got support from the student support section throughout all my study years regarding all issues. I received support from a student support center on how to manage my study and support during difficult psychological times that I had in my life during the study periods. I got enough support and teaching from the teachers whenever I requested, they were very generous and patient.

April 15, 2023
Unprompted review
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Reply from Arden University - Coventry

Hi Maali,

Thank you so much for taking the time to leave us a positive review! We're so happy to hear you have felt supported by our student support team during your time at Arden. Good luck with the rest of your studies!

Thanks,
Arden University

Rated 5 out of 5 stars

Arden University is a great university

Arden University is a great university
Their support is the best
Very nice stuffs, friendly too

March 28, 2023
Unprompted review
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Reply from Arden University - Coventry

Hi Ken,

Thank you so much for taking the time to leave us a positive review! Good luck with the rest of your studies :)

Thanks,
Arden University

Rated 5 out of 5 stars

I would to give recognition to John…

I would to give recognition to John Taylor in support who has help resolved my issues which no one was taking ownership of and I was getting thrown pillar to post! He took ownership and sorted my very complex issues out in no time! He is an asset to the university and the best in student support for distance learning… thank you John you have made my experience in Arden a great one!

February 28, 2023
Unprompted review
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Reply from Arden University - Coventry

Hi there,

Thank you so much for taking the time to leave us a positive review, we're so happy to hear any issues you were having have been been resolved and I will pass on your kind words to John. Good luck with the rest of your studies!

Thanks,
Arden University

Rated 5 out of 5 stars

Amazing experience

Loved my time studying LLB (Hons) Law, teaching and support was incredible!

November 28, 2022
Unprompted review
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Reply from Arden University - Coventry

Hi Khizir,

Thank you so much for taking the time to leave to us a positive review! We're so happy to hear you enjoyed your time studying with us and felt supported along your journey. Wishing you the best of luck in your career!

Thanks,
Arden University

Rated 5 out of 5 stars

Very good for foundation year

The foundation year at this university is very helpful for me. I like the content of the course. The foundation year provide me with the chance to get ready for my higher education since I had a long period of absence from study. All of the teachers are cooperative, notably, Asraful Khan, who taught us how to compute and analyse data using Microsoft Excel.

October 17, 2022
Unprompted review
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Reply from Arden University - Coventry

Hi Hardy,

Thank you so much for taking the time to leave us a positive review!

We're very happy to hear you have enjoyed your time studying and learning from our tutors so far. Wishing you the best of luck with the rest of your studies!

Arden University

Rated 5 out of 5 stars

Just finished my degree and personally…

Just finished my degree and personally loved the learning experience. The tutors were helpful and the lectures were always informative.

July 15, 2022
Unprompted review
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Reply from Arden University - Coventry

Hi Matthew,

Thank you so much for taking the time to leave us a positive review! We're delighted to hear you enjoyed your time at Arden and our lectures and tutors support proved helpful during your studies.

Thanks,
Arden University

Rated 5 out of 5 stars

Throughly enjoying my studies!

I’m in my first year at Arden studying Business and I’m really enjoying all aspects of the university. The modules are easy to follow and my lecturer meets with us on a weekly basis via Zoom. I’ve had 1-2-1s with an Academic Skills Tutor who really helped me with referencing and assignment structure. Student Support have been in touch with some useful webinars, the one on how to submit was great. I’ve also joined the Reading Society which is fab, and I’m hoping to win our quiz this month!

I’d highly recommend Arden! 🙂

July 8, 2022
Unprompted review
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Reply from Arden University - Coventry

Hi Jo,

Thank you so much for taking the time to leave us a positive review! We're delighted to hear you've enjoyed your time at Arden and so happy to see our lecturers and tutors support are proving beneficial during your learning. Good luck with the rest of your studies!

Thanks,
Arden University

Rated 1 out of 5 stars

I am a student unable to contact…

I am a student unable to contact customer service nor noline chat. I dont know if they exist or have they dissapeared ?

June 3, 2022
Unprompted review
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Reply from Arden University - Coventry

Hi,

Thank you for taking the time to leave us a review.

We're so sorry to hear about your experience with Arden. We're really keen to learn what we could be doing better with our student support. Could we please ask you to share your contact details or send a message to studentvoice@arden.ac.uk or complaints@arden.ac.uk so we can investigate the issues you have highlighted further and understand your experience more.

Thanks,
The Arden Team

Rated 1 out of 5 stars

No Student Support

Absolute money grabber. First take your tuition fee with all their ad's and communication, then when it comes down to their so called, "flexibility" they end up not giving a damn. I am still awaiting confirmation on my acceptance coming back from an absence due to personal circumstances, and they've taken my loan yet still received no response. No support during the course, and the teachers have absolutely not a care in the world, with grading systems almost made up. Save yourself the time and money, go somewhere more accredited and avoid at all costs.

January 31, 2022
Unprompted review
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Reply from Arden University - Coventry

Hello Joshua.

Thank you for your review. I have reached out to the appropriate team and gathered this response for you:

Thank you for your post, and I am sorry to hear your experience with Arden hasn’t been as expected.

I’d like to address some of the claims you have made below:
We have received funding from Student Finance England and this funding has been placed against 4 modules on your programme, 3 of which you have successfully completed.
Studying via Distance Learning does provide students with flexibility on how, when, and where they study.
I have checked over your profile and can see your programme is now active, and you have accessed iLearn successfully.

I am sorry to hear that you have received no support during your course. Arden offers many support services to students including a dedicated Support Coach that provides 1-2-1 care, and we have many Academic Skills Tutors that offer additional academic support if a student requires this. If you would benefit from either of these services, please check the A-Z within iLearn where it will provide you with email contacts.

With regards to our grading system, as a university we have strict polices that we must adhere to from the Quality Assurance Agency for Higher Education, like all other universities in the UK.

I hope this clarifies things for you, and I wish you the best as you continue your programme with us.

Thanks,
Arden Social Team

Rated 5 out of 5 stars

Thank you for your timely help.

I am pleased to share my good news as I just started my 2 years journey towards the Level 7 Master of Business Administration (MBA) with Arden University and I would like to say a big Thank You to the recruitment team in particular to Luke Marriott for his dedication, enthusiasm, efficiency and all the hard work he does. You are indeed an asset to the organization.
I am looking forward to meet more people with such a high level of support during my study period.

Marinela Buznean

October 31, 2021
Unprompted review
Arden University - Coventry logo

Reply from Arden University - Coventry

Hi Marinela,

Thank you so much for taking the time to leave us a positive review!

Thanks,
Arden Social Team

Rated 1 out of 5 stars

The worse university

The worse university. They will waste your time. When you call to the student support always say “ I understand your frustration but nothing I can help” they make me change my course because the one I joined where no longer available and that transaction make me lost my tuition fees and maintenance los de because they didn’t send the right information to the student England finance. Which means I lost one year of my life in this disgusting university.
I know I have to apply for next year as a new student 2021/2022 but I was talking about last year ! I didn’t received my maintenance loans because during the transfer to the bother course they stop my application!!!!! I’m aware of the form for next year but who give me the money from last year ?

October 20, 2021
Unprompted review
Arden University - Coventry logo

Reply from Arden University - Coventry

Hi Olga,

Thank you for your review.

I’ve looked into your claims and can confirm the following.

Your original programme of HRM & Psychology was discontinued at your Tower Hill study centre, and you discussed the option of completing this programme via our Distance Learning mode with our Student Support Team at great length. You chose not to follow this option and decided to enrol on the Business Management programme and remain at Tower Hill as a Blended Learning student. I can also confirm this transfer was completed with no financial cost to yourself.

When applying for your funding through Student Finance England you applied as a part time student, which is incorrect, as a Blended Learner you are classed as a full time student.

You have since been well informed by our Student Support Team that you now need to apply for full time funding. This will now be for November 2021 for the academic year 21/22, and you need to ensure you select the PN1 form, which is for new full-time applicants. As your original application was incorrect and removed, you need to be classed as a new applicant.

I hope this clarifies your situation.

Thanks,
Arden Social Team

Rated 1 out of 5 stars

Waw! Waw! Waw!

If I only seen these bad reviews before I applied to this university. My experience studying as a DL in this university has been initially very pleasant until my 4th Module I got this dude that calls himself a tutor. I don't know where to begin, from the lack of engagement with the students, to making very tedious recordings on what he wants students to do for the assignments. I had an assignment that was poorly marked by this Tutor and believe me I'm not taking on him because of this but because of the complete lack of respect for my body of work. The grade he gave me was on the score that by definition implies the student almost doesn't engage in any of the academic work that usually tutors require, by failing to give a good constructive academicwork, which for me I thought it was pretty unfair given the fact that not only I did that but I also gave a good effort spending countless evenings trying to work on this piece. The whole dynamic on getting to spend countless evenings studying and doing an assessment that in the end results in a poor grade is really frustrating. oh! And the best part is when for this particular assessment you had to embed a powerpoint presentation on a word document as part of it and you get 0 for it because he couldn't open the bloody thing, after I have tested several times before I could submit it to Turnitin and believe me, it would open!! So how did student support resolve this?? By trying to sugar coat the whole situation after I reported it and urged them to find another way for students to submit powerpoint presentations that are part of assessments, because the way it was currently required was not working.They said to go to Unitu to voice my frustration and rest assure they were looking into it. So I did! In unitu they did reply that they were going to look into it but did I receive any feedback after that? Nope, I guess my complaint was squashed "under the matt" like the thousands of other complaints.Trying to go through the Module with an almost inexistent Tutor then demanding we do things a certain way or else! And not even a good remark, or some encouragement or good feedback , nothing!! Zero!! IWhich makes me,actually question why do I even bother spending countless evenings studying after I've been on a full time job all day, which is mentally exhausting already as it is to come home and have to study on a Module which you don't feel supported or even motivated to study at all. I'm seriously considering dropping out.

September 24, 2021
Unprompted review
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Reply from Arden University - Coventry

Hi,

We had reached out to you via Trustpilot to provide us with further information to investigate your case. However, you did not provide us with any further information in the timeframe given by Trustpilot. I have contacted the relevant teams and have received the following response for you.

Any queries regarding the content of the module, feedback or grading can be feedback directly to either the Lecturer, Module Leader or Programme Team Leader in order to be investigated and responded to. We can do this on a student’s behalf if they wish.

We strive to provide a high level of student support so if you feel this has not been the case, then please provide us with further details and we can address these directly.

In order to get a full understanding of your time at Arden, could you share your contact details with studentvoice@arden.ac.uk or complaints@arden.ac.uk.

Thanks,
Arden Social Team

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