Terrible I ordered 2 bottles plus quick delivery 11/07/2023 costing £100 still nothing sent several emails no replies whatsoever £100 wasted Avoid At All Coat
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Not sure what happened - as on enquiring about the whereabouts of the item ordered (after almost a week) was informed that it was on its way back to the seller. No reason given. Couldn't be an issue o... See more
Company replied
I ordered two dresses and some boots the 17th December paid next day delivery and have still not revived the order , (24.12.2015) on Arks we sit there is no phone number I managed to find an customer... See more
Company replied
The goods arrived and were faulty due to poor quality finishing. As there are no ark clothing stores nearby the goods were returned via royal mail at a cost circa £4. I then had to reorder the goods... See more
Company replied
Company details
Contact info
7 Maple Park, Lowfields Avenue, LS12 6HH, Leeds, United Kingdom
- 0113 387 7360
- customerservices@ark.co.uk
- ark.co.uk
A+++ Ark!
I have shopped a plenty at Ark, both in the shop and online and never had a problem. Excellent shopping experience!
Great
First time I shopped at Ark, I ordered a jacket online the delivery was on time and kept me informed with my delivery through texts and emails. Great price and good quality jacket, defiantly recommend it to other people. Thank you
Incompetent when matching correctly sized items with labels and tags
Ark have sent me the incorrect item on TWO occasions.
I was supposed to receive an XL sized hoody and instead they sent me an XS.
I emailed them, sent the item back (had to pay almost £9 in P&P) and a few days later they AGAIN sent me an XS item.
I complained again and was advised last Saturday (09.01.2016) that I would get a manager call back within 3 days - this never happened.
The service is a disgrace and they also like to respond with generic emails - which aren't helpful.

Reply from Ark
bad sizes
One item for absolutely fine, a bit too big infact, while the other doesn't fit at all. They are both the same size.

Reply from Ark
Fewer types of goods but shipping fast
This is a good choice of online shopping for Taiwanese.
Arrived within 2 days of ordering
Arrived quickly and securely. Only complaint was colour was not as described on product.
Competent
This company are amazing. Their goods are sent out quickly and any returns are refunded with no hassle and very fast. They also have some great bargains. A very competent company.
Wrong dress
Ordered a dress and got the wrong one. Looked online and it was out of stock in my size so they had just sent out another which i would of rather just cancelled and saved money on a dress i didnt want.

Reply from Ark
Good website and shop, out of stock item left me disappointed though
The products I received were very good and of a high standard, my disappointment came when I was later told an item was out of stock and I would not be able to change the order for 1 in a different colour.
Would buy from again!!!
Ordered two bomber jackets and then received an email saying that one of them was out of stock and was refunded straight away!! So was disappointed with that, but other than that everything else was fine!! And would buy from again!!!
excellent service and quality
Dress arrived quickly and was good quality
Great!!
Some great bargains, good quality products, fast delivery into store. Xx
10/10
The quality of clothing considering how cheap you get it is insane, quick delivery as well!
Love the style!
I love the style of Ark! Everything abut it is amazing and I like the sense of fashion! But there's a lot of summer stuff at the moment and it's winter. Other than that, I would recommend to a friend 😊
amazing quality
Loved my bomber jacket that i ordered although it is quite oversized in the size that i ordered which was S/M but great quality, will definitely be ordering from this website again soon 👏🏻
very fast delivery, everything perfect
everything perfect. thank you!
Awesome products but terrible service
I love the range and the sales are always good but my last order was a struggle. They sent it a week later on the day it was due to arrive, and dealing with customer service is very unhelpful.

Reply from Ark
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







