Terrible I ordered 2 bottles plus quick delivery 11/07/2023 costing £100 still nothing sent several emails no replies whatsoever £100 wasted Avoid At All Coat
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Not sure what happened - as on enquiring about the whereabouts of the item ordered (after almost a week) was informed that it was on its way back to the seller. No reason given. Couldn't be an issue o... See more
Company replied
I ordered two dresses and some boots the 17th December paid next day delivery and have still not revived the order , (24.12.2015) on Arks we sit there is no phone number I managed to find an customer... See more
Company replied
The goods arrived and were faulty due to poor quality finishing. As there are no ark clothing stores nearby the goods were returned via royal mail at a cost circa £4. I then had to reorder the goods... See more
Company replied
Company details
Contact info
7 Maple Park, Lowfields Avenue, LS12 6HH, Leeds, United Kingdom
- 0113 387 7360
- customerservices@ark.co.uk
- ark.co.uk
Amazing service
Love it , the service is fantastic and great products
January 9, 2016
Unprompted review
Order not received
I placed an order to collect in store but have never received notification that my order is ready to collect. Disappointing.
January 9, 2016
Unprompted review
Reply from Ark
Dear Sophie,
I can confirm that your order is in store and is ready for collection. When you choose to collect an order in store the delivery time will vary from store to store but it will usually be within 3 to 5 working days.
I am sorry to hear you did not receive correspondence from us to advise your order was ready to collect.
When an order is received at the store and scanned in an automatic text and/or email is generated to the customer. Unfortunately this did not happen on this occasion.
Please bring the following items with you in order to collect your order:
1. Proof of purchase - a copy of your confirmation email or your sales receipt, or text message.
2. Your payment card – for your protection against fraud, we cannot release your order without seeing your payment card or a form of photo ID (passport of driving licence only).
3. If someone else is collecting the goods on your behalf, they must present your proof of purchase, as well as their own photo ID (passport or photo driving licence only).
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Wrong items delivered.
I was really happy when I got back home after a break to have my Ark order waiting. However, when I looked at the shoes I ordered they were nothing like the ones I had paid for. I paid for pretty stiletto heels with ballet straps and ended up with gladiator heels I would never have chosen. I didn't find it easy to return them and I was disappointed by this. However, my 3 other items were lovely so it was a mixed bag!
January 7, 2016
Unprompted review
Reply from Ark
Dear Rebecca,
I am extremely sorry to read you were sent the wrong item.
We aim to despatch the correct goods for customers’ orders. Where this has not happened there could be an error with stock allocation at our warehouse. I will pass your comments on to the relevant team to try and ensure that this does not happen again.
Please accept my sincere apologies for the disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Great product, fast delivery
The dress I ordered is lovely- great quality and very true to the picture on the website. It was delivered really quickly, even though I purchased it during a busy sale period. Would definitely shop with Ark again!
January 7, 2016
Unprompted review
Poor communication
I never received and e-mail to say my item was at the store to collect. When I called by to see if it was there, I was informed I had to ring customer service's before she had even checked downstairs. I asked her to do so, it was there but if I hadn't have asked her to check I would have walked out without it. I will shop with ARK again but definitely not on-line!
January 7, 2016
Unprompted review
Reply from Ark
Dear Heather,
I am sorry to hear you did not receive correspondence from us to advise your order was ready to collect.
When an order is received at the store and scanned in an automatic text and/or email is generated to the customer. Unfortunately this did not happen on this occasion.
Please accept my sincere apologies for the disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Poor customer service
ordered a skirt from ark, got an email to say it had been dispatched on the 27/12/15, still hasn't arrived yet, poor service. will not be ordering from this website again as I have received no email or notice as to why my package is late
January 7, 2016
Unprompted review
Reply from Ark
Dear Charlotte,
I can confirm that your order is in store and is ready for collection. When you choose to collect an order in store the delivery time will vary from store to store but it will usually be within 3 to 5 working days.
I am sorry to hear you did not receive correspondence from us to advise your order was ready to collect.
When an order is received at the store and scanned in an automatic text and/or email is generated to the customer. Unfortunately this did not happen on this occasion.
Please bring the following items with you in order to collect your order:
1. Proof of purchase - a copy of your confirmation email or your sales receipt, or text message.
2. Your payment card – for your protection against fraud, we cannot release your order without seeing your payment card or a form of photo ID (passport of driving licence only).
3. If someone else is collecting the goods on your behalf, they must present your proof of purchase, as well as their own photo ID (passport or photo driving licence only).
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Top marks
Ordering was easy, plenty of communication and fast delivery. Not to mention great clothing!
January 6, 2016
Unprompted review
Always such great clothing
Always such great clothing, great style and well made. Fast delivery too!
January 6, 2016
Unprompted review
Extremely good customer service and lovely clothes.
The customer service I received was excellent via Twitter, I accidentally ordered my items twice however they refunded me very promptly for the order that I misplaced. Also, the clothes are of an amazing quality.
January 6, 2016
Unprompted review
Really bad
I ordered a bag for myself just after Christmas. I ordered a black pleather backpack. At first I thought the service was really good because I was updated in where my order was and even due to severe flooding around the shop it still arrived on time. When we went to pick it up the woman came across slightly rude but I still got my order. I finished my shopping and headed to a coffe shop. After opening the package I came to the realisation that it was a totally different bag. It was purple, made out of swede and was a hand bag. We brought it back but the woman said she could refund my purchase and I would have to send it back and contact their customers service but they couldn't give me a number or an email.
Very disappointed I'm not shopping online there again
January 5, 2016
Unprompted review
Reply from Ark
Dear Libby,
We aim to despatch the correct goods for customers’ orders. Where this has not happened there could be an error with stock allocation at our warehouse. I will pass your comments on to the relevant team to try and ensure that this does not happen again.
Please return any incorrect goods to us and we will happily exchange/refund the items for you.
Please accept my sincere apologies for the service you have received in store. We train our staff to a high standard and I am sorry that you have not experienced this.
I will ensure that your feedback is passed onto the store and area manager for review.
We would love to see you as a returning customer. We hope this incident does not prevent you from purchasing with us in the future.
Kind regards,
Matt
Quick, simple, love my dress
Easy process to order, quick delivery and gorgeous dress
January 5, 2016
Unprompted review
sent the wrong product
the wrong item was sent and it has STILL not been resolved i just want the item i payed for
January 4, 2016
Unprompted review
Reply from Ark
Dear Annastasia,
I am extremely sorry to read you were sent the wrong item.
We aim to despatch the correct goods for customers’ orders. Where this has not happened there could be an error with stock allocation at our warehouse. I will pass your comments on to the relevant team to try and ensure that this does not happen again.
I can see you have been in contact and have been advised further regarding your order.
Please accept my sincere apologies for the disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
ark clothes
The clothes arived at my home on time, all the clothes were at a high standard
January 4, 2016
Unprompted review
worst company ever!
I ordered from ark and selected click and collect delivery to a local store near me. After completing the order I didn't receive any communication with the company what so ever! No confirmation email, no updates on my delivery status , I wasn't even told that it had arrived at the store I was supposed to pick it up from! I even tried to contact the company via customer service email but received no help, not even a reply! Luckily I went to the shop that the items had been delivered to and explained what had happened, they were able to locate my delivery and give it to me on that day. I am very annoyed at the communication level and customer service ark provided. I WOULD NOT RECOMMEND THIS ONLINE SHOP!
January 4, 2016
Unprompted review
Reply from Ark
Dear Moji,
I am sorry to hear you did not receive correspondence from us to advise your order was ready to collect.
When an order is received at the store and scanned in an automatic text and/or email is generated to the customer. Unfortunately this did not happen on this occasion.
Please accept my sincere apologies for the inconvenience caused in the absence of any notification regarding your order. I can appreciate how this must be disappointing and I assure you it is not typical of the level of service we would usually provide.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Great service, very happy
Fast delivery, good price and lovely coat! Thank you!
January 4, 2016
Unprompted review
Costly returns
The goods arrived and were faulty due to poor quality finishing. As there are no ark clothing stores nearby the goods were returned via royal mail at a cost circa £4. I then had to reorder the goods which were at a higher price than my original order ( even though it was advertised as being reduced it was not ) with p&p my original purchase of £12.60 actually cost double that at circa £25 what a con.
January 4, 2016
Unprompted review
Reply from Ark
Dear Jan,
I am really sorry to read you did not receive your order in perfect condition.
We aim to despatch all customers’ orders in perfect condition. If this has not happened there could be an error with the warehouse process, I will pass these comments to the relevant team to try and ensure this does not happen again.
As way of apology I have refunded the postage you paid on your order. Please allow up to 5 working days for this to show in your account.
Please accept my sincere apologies for the disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
Great delivery time
I order two pars of trainers and both were in great condition actually brand new and no glue showing. Like previous orders from elsewhere(Nike) and quick delivery in Christmas period
January 4, 2016
Unprompted review
Sent wrong item and horrible customer service
January 3, 2016
Unprompted review
Reply from Ark
Dear Raj,
I am extremely sorry to read you were sent the wrong item.
We aim to despatch the correct goods for customers’ orders. Where this has not happened there could be an error with stock allocation at our warehouse. I will pass your comments on to the relevant team to try and ensure that this does not happen again.
As we do not have any stock to replace your order, I have now refunded the value of your order back onto your original payment method. Please allow 3 - 5 working days for this to show in your account. We do not require you to return the wrong item sent, this can be kept as way of apology.
Please accept my sincere apologies for the disappointment this has caused you.
We would love to see you as a returning customer and hope this incident does not prevent you from purchasing with us in the future.
Kind Regards,
Mohammed.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.