Arka Reviews 2,644

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that many items, including silver hoops, have lasted for years. The pricing is frequently highlighted as very reasonable and offering great value, making unique jewelry accessible. Reviewers also appreciate the consistently fast delivery and the care taken with packaging, often describing it as nicely done. The overall service is frequently described as excellent, with many people expressing their loyalty and satisfaction with the company. However, some customers also noted issues with product quality, with certain items breaking easily or tarnishing quickly. A few other people also felt that the product photos did not accurately represent the items received, particularly regarding color and design, and some found certain jewelry designs difficult to wear or fragile.

What people talk about most

Product

Consumers consistently express satisfaction with the product quality, often highlighting the unique and... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the high quality... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Price

Reviewers consistently express satisfaction with the pricing, often highlighting the great value and... See more

Service

Users describe positive interactions with service, consistently highlighting it as great and excellent.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been ordering since I was 15 yrs old, now nearly 32! Only had one item in that time I didn’t rate (Labret went weird/tarnished really quickly) however, everything else and bought quite a few thin... See more

Company replied

Rated 5 out of 5 stars

Been a customer of Arka for a while now and own many pieces of their jewellery which is both great quality but also great value and won't break the bank. Delivery is always super quick and being a loy... See more

Company replied

Rated 5 out of 5 stars

Top class products from a great wee company who make their customers feel very valued. Very reasonably priced. Also items are sent out very swiftly I personally don’t buy my flesh tunnels & plugs anyw... See more

Company replied

Rated 5 out of 5 stars

Every time I have purchased from ARKA, they deliver very quickly, and everything is very high quality and as pictured. I especially love that their selection of labret jewellery is not too big and chu... See more

Company replied


Company details

  1. Jewelry Store

Information provided by various external sources

Arka have been selling ear stretching and tribal inspired jewellery online since 2005. We are based in Brighton in the UK and sell worldwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Parcel came really quickly-great customer service team :)

Parcel came really quickly! Unfortunately the jewelry piece i got broke when I went to put it together:(

Have ordered from here before without any issues.

Update: Received email reply but it went to spam! They responded super fast so if you had any issues check the spam folder! Thanks again 😁

June 28, 2024
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Reply from Arka

Hi Tatiana, you emailed us about this and we replied saying not to worry as all our items are guaranteed against breakage for 30 days. Lucia emailed you and asked you to send a picture of the broken item and we would send you a replacement straight away. But you haven't replied?

Rated 5 out of 5 stars

Great value for money

I always buy from arka because their products are good quality and reasonably priced. Delivery is super quick too. My only criticism is the variety? I like punky youth for the variety but I don't buy from them because they're expensive.

June 28, 2024
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Reply from Arka

Thanks for the review Trudi! and thanks for the feedback.

Yes there are other sites with a wide variety of stock. We're a small company and we offer a smaller range than the big boys. What we do is carefully curate and design our collection for our audience. We know what we love and we don't stock anything we don't love. You don't have to scroll through pages of questionable designs with us. :)

Rated 5 out of 5 stars

Beautiful solid wood chunky hoop earrings

Another great purchase from arka I don’t buy anywhere else as the quality is great and the delivery fast.
This purchase was some lovely solid wood hoops for stretched ears I wasn’t sure of my exact size to bought 2 pairs in the end. The grain of the wood is beautiful the only negative is that they have a strong smell of either the polish or the wood sap when you first get them but I washed them and oil them with some coconut oil’s and it slowly goes away.
I have done this before with wooden ear plugs and spirals it works a treat :)

March 27, 2024
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Reply from Arka

Thanks for the review!

Rated 5 out of 5 stars

Exemplary service and products

The selection of jewellery is brilliant, and it's all excellent quality. I always get my orders promptly, and the packaging shows a real level of care. The purple packing paper and velvet jewellery bags are a beautiful touch.

March 15, 2024
Unprompted review
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Reply from Arka

Thanks for this lovely review!

Rated 5 out of 5 stars

Excellent!

Excellent range, fast delivery and good quality. Will be ordering again!

February 29, 2024
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Reply from Arka

Thanks Sarah!

Rated 3 out of 5 stars

Septum jewellery

Love the aesthetics of the nose jewellery I bought however after two days of wearing it has turned black and lost all its shine already :(

February 1, 2024
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Reply from Arka

Hi Jasmine, I am not sure if you are referring to a silver or brass item. Both will tarnish over time.

Silver can go black due to body chemistry, (sweat) or makeup or moisture. This is very common and can happen at different rates for different people. (Some peoples body chemistry can make it happen faster) Silver can be bought back to being shiny with a silver cloth. Please Google that.

Brass will also tarnish for the same reasons.. Brass can be cleaned and brought back to being shiny by using vinegar or lemon juice! There are also brass cleaning cloths available. Please Google keeping brass jewellery shiny.

Or read our page on how to care for silver and brass items;
https://www.arka-shop.co.uk/blogs/views/caring-for-brass-silver-and-wooden-jewellery

Rated 5 out of 5 stars

Heartily Recommend

Dispatch and delivery were exceptionally quick. Communication was just as good every step of the way. Packaging was excellent, loved the little velvet pouch. 👌

January 31, 2024
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Reply from Arka

Thanks for the great review Luke!

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