Ark Surveyors Limited Reviews 323

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Appointment was booke in within days and we have received our level 3 report within a week. Report was very thorough and gave us a great insight. Plenty of pictures were included in the report which h... See more

Rated 5 out of 5 stars

Patient and Helpful. Dan did our surveyor some time ago. As first time buyers, we did not know what to expect. The report produced was very comprehensive, well organised, and caught many details we... See more

Company replied

Rated 5 out of 5 stars

I've used Ark Surveyors twice now and their service have been nothing but 110% I've had Dan in particular out to visit two properties and he has been professional, courteous and answered my que... See more

Company replied

Rated 5 out of 5 stars

Dan was quite simply amazing and a pleasure to work with – I wish all advisers to a property transaction could be like Dan. He’s super responsive and will come back to you within a couple of hours. He... See more

Company replied

Company details

  1. Real Estate Surveyor
  2. Surveyor

Information provided by various external sources

We are a team of Rics Surveyors and Valuers and we have expertise in Valuations (Help to Buy, Shared Ownership, Probate and CGT), Homebuyer and Building Surveys.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

323 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

£529 Home surveying full of flaws and pretty much worthless

We instructed Sam conveyancing for home survey which they subcontracted to this company. We received a survey full of flaws, the survey report referred to damp in rooms, like a beauty room that did not exist in the flat. It mentioned there is rising damp (which is only an issue for ground level flats) in a second and third level which is unheard of. The report showed a meter reading to 99.9% damp in the wall which is a REALLY damp wall while these was no evidence of damp in the flat. We questioned that and the surveyor refused to tell us which wall it was that was so damp (even after asking for about 10 times) because we believe the reading was not taken in our flat. Otherwise why would they refuse to share that information? We ended up hiring another damp specialist and pay them £400 just to put our mind at rest before we buy the flat. Not surprisingly there was no damp issue in our flat at all. Our conclusion was that the survey report really did not belong to our flat and it was more or less copied and pasted from another report. It either contained incorrect information or a type of information that you can find in a Google search and we were charged £529 or so for it. We also understand the surveyor spent very little time in the flat which explains the quality of the report.

September 10, 2024
Unprompted review
Ark Surveyors Limited logo

Reply from Ark Surveyors Limited

Dear SS

We are sorry to hear that you are still not satisfied with the service that we have provided.

I can confirm that you contacted us on the 13th of June 2024 regarding our recommendation for a damp specialist. On the 14th of June 2024, the surveyor called you to explain our recommendation as you asked whether you should ignore our recommendation or take a risk. You thank the surveyor on the 24th of June 2024 for his call to you.

You asked for a specific location where damp readings were taken, and the surveyor replied as below:

It should be noted that location of where damp meter readings are taken would not normally form part of the Report. Further investigation by a damp specialist will provide more detail, along with any recommendation for remedial treatment. It is important to note that any dampness noted to the internal walls could also have spread to any concealed timbers which may have been in contact with the dampness. The damp readings should be interpreted as percentages.

We recommend further investigation and remedial action by a damp and timber treatment contractor who is a member of PCA. You should obtain quotes before you commit to the purchase. It should be noted that seasonal conditions can affect the degree of damp penetration within a property. In terms of dampness, we are only able to advise as to the condition of the property at the time of inspection and with restrictions of inspection imposed.

A further email was sent to you on the 18th of June 2024 by the inspecting surveyor clarifying the damp situation further, and you replied that on the 19th of July 2024, no further action is required on your end, meaning the surveyor's end.

You also informed us that you finally carried out a damp inspection, and the damp specialist confirmed the presence of dampness within the property. This meant that the surveyor was correct in recommending a damp specialist.

It was alleged that there were no leak stains. However, the report confirmed under section E9 evidence of leak staining with photographic evidence. In conclusion, there is no requirement for a specific location where damp readings were taken under the scope of this survey, and it was mentioned in the report. Leak stains were found as opposed to what you had purported, and our position on the matter has not changed. The report does comply with and meets RICS standards.

Thank you for bringing this to our attention.

Ark Surveyors


Rated 5 out of 5 stars

Dan was incredibly helpful and…

Dan was incredibly helpful and knowledgeable. He took the time to explain everything clearly and provided valuable insights that made the process much easier. I highly recommend his expertise! Alina

December 9, 2024
Unprompted review
Rated 3 out of 5 stars

Ark Surveyors Limited provided a…

Ark Surveyors Limited provided a generally satisfactory service. Dan was quick to respond and the property inspection was conducted promptly. The report delivered was detailed and met my needs. However, while the service was efficient and professional, it didn't stand out as exceptional in any particular way. Overall, a reliable experience but fairly standard in terms of service quality.

October 26, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Level 3 survery

Dan provided an excellent Level 3 survey and valuation report. It was extremely detailed and thorough, showcasing a high level of expertise and precision. I would recommend!

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Ark Surveyors

Dan from Ark Surveyors was very professional and explained what his output would. He seemed willing to help and avaible if needed to discuss any points

November 13, 2024
Rated 3 out of 5 stars

Pretty average service

Pretty average service. The survey report makes you even more confused than before. For pretty much anything significant in the report, the surveyor says "you have to consultant a specialist".

You pay £1300 for a survey and by the end of it they recommend you hire another 10 individual specialists.

They also don't give you any indication of price to fix the problems. I know these can vary a lot but a price range would be very useful.

I got much better actionable insights by visiting the property with a builder.

Also, the report has hundreds of tiny pictures that are very hard to see any details on them. When I asked for high resolution pictures I was told they don't provide them.

October 22, 2024
Rated 5 out of 5 stars

Responsive, Professional, Engaging, would Recommend

Dan was very responsive from the start. Made us feel engaged and gave us confidence he is a professional. Efficient in getting appointment scheduled with our Real Estate agent we are buying the apartment from. A comprehensive and informative report was produced in a timely manner. We are located in Australia and dealing with Dan across the seas despite time zone differences presented no problems. Dan was also quick in responding to a few clarifications I had post-delivery of the report. Very happy I made the decision to select Dan as the Surveyor and would not hesitate to recommend. Thank you heaps Dan.

October 29, 2024
Rated 5 out of 5 stars

Forever home…

I received a very detailed survey and it was sent to me within 5 working days. I would definitely would recommend this surveyor to others.

October 26, 2024
Rated 5 out of 5 stars

Exceptional Service and Outstanding Results

I recently had the pleasure of engaging Arksurveyors for a residential property survey, and I feel compelled to share my exceptional experience. From the very beginning, the professionalism and expertise demonstrated by the team were evident, setting a positive tone for the entire process.

One of the most impressive aspects was their responsiveness; they arranged to conduct the survey within 24 hours of my instruction, which was highly appreciated. The quality of the work performed was nothing short of. I was particularly impressed by their efficient timelines in generating a comprehensive and detailed written report.

Arksurveyors' combination of expertise, dedication, and commitment to exceptional service positions them as a top choice for anyone seeking affordable and thorough building surveying services. I wholeheartedly recommend their services and will certainly consider them for any future surveying needs.

October 25, 2024
Rated 5 out of 5 stars

Amazing service

Very through, timely and professional with a super helpful section on what to send to my solicitor. Really pleased

October 23, 2024
Rated 5 out of 5 stars

Very knowledgeable & Great Value for money

Very knowledgeable. Excellent communication, Very customer focussed in dealing with me.

Most importantly the surveyor Dan was so helpful through out the process, provided lots of valuable advise.

Thank you for your amazing service.

October 24, 2024
Rated 5 out of 5 stars

We instructed Daniel to carry out a…

We instructed Daniel to carry out a Home Buyers survey for our new purchase, and after an initial consultation, he was able to contact the estate agent and carry out the work in a very quick and timely manner. Throughout the process he was very professional, helpful, and made sure to communicate very well. His work resulted in us being able to negotiate 10k off our purchase price, which has made a huge difference.
We will forever be thankful for the way Daniel went above and beyond for us and I look forward to working with him again in the future.

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Speedy, responsive and meticulous

Dan at Ark Surveyors provided an excellent and timely service: he was meticulous in his reporting and responsive to my specific needs. He went out of his way to help me meet the demands of a highly challenging timeline imposed by the seller of the property he surveyed, providing a summary verbal report by phone in advance of the written report, which was also provided promptly. Had Dan not acted with such speed, my offer on the property I wanted to purchase would have failed as the timeline was critical. I could not have asked for more.

October 17, 2024
Unprompted review
Rated 5 out of 5 stars

Dan at Ark Surveyors was extremely…

Dan at Ark Surveyors was extremely quick to respond to our request (level 2 survey) and inspected the property within the week. The output of the report was detailed and professional. Overall, a very efficient and high quality service.

August 31, 2024
Unprompted review
Rated 5 out of 5 stars

Very quick turnaround

Ark were great. Very quick response to my request and the survey was arranged in no time. The report was very thorough and covered every aspect of my purchase. Would highly recommend.

September 21, 2024
Rated 5 out of 5 stars

Excellent Service from Ark Surveyors.

Excellent Service from Ark Surveyors.

It was a pleasure working with Ark (Dan), from start to finish it was very easy and we received our detailed level 3 survey a week later.

They kindly collected the keys from the agent and returned it post survey, communication was excellent and Dan even had the time to have a quick chat as I had a couple of questions.

Will be using them again in the future and would recommend to friends and family.

September 14, 2024
Unprompted review

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