Arnold & Baldwin Reviews 90

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their helpfulness and positive attitude. Customers frequently highlighted the exceptional customer service, appreciating the personalized and understanding approach, which made the process less daunting, especially for first-time buyers. The service provided is often described as excellent, with consumers noting the efficiency, quick response times, and the smooth user experience, often receiving reports promptly and with thorough detail. However, some people were dissatisfied with the organization, mentioning instances where surveys were not scheduled as expected and required chasing up.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often describing it as professional,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and professionalism... See more

Response time

Customers had positive experiences with response times, with many praising the speed of report delivery,... See more

User experience

People report positive experiences with the user experience, describing it as very positive and worthwhile... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My second time using A&B and again, a fantastic service. Fast response to my initial enquiry, I had a date booked quickly but wanted my HB2 survey done faster and they rejigged their diary to fit this... See more

Rated 5 out of 5 stars

Jerome was simply fantastic! Even after the report (which was very thorough and helpful) was finalised, he couldn't do enough to assist in explaining points and giving guidance. This was my first pu... See more

Rated 5 out of 5 stars

Had a really good experience through Arnold & Baldwin. We were recommended through our estate agents and they were really responsive. I found the survey to be so in depth and really gave us clarity on... See more

Rated 5 out of 5 stars

The team were fantastic from start to finish, offering support and guidance very step of the way (key for a first time buyer like me!). Really speedy responses and great communication throughout. It’s... See more


Company details

  1. Chartered Surveyor

Information provided by various external sources

Arnold & Baldwin are an award-winning, RICS approved (rated outstanding) firm of Chartered Surveyors here to protect your investment.


Contact info

4.8

Excellent

TrustScore 5 out of 5

90 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Trusted Surveyors

Had a really good experience through Arnold & Baldwin. We were recommended through our estate agents and they were really responsive. I found the survey to be so in depth and really gave us clarity on the property. It’s been really useful for future works to the property. Ashley did our survey and he was really thorough and I even had a few follow up questions which he was really helpful with over the phone. Thank you Ashley! Much appreciated.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Arnold & Baldwin

Thank you Arnold & Baldwin
For giving me the opportunity to deal with such wonderful Cesar
He assistant me with my queries
He is , knowledgeable and very helpful, friendly,,,,, i was lucky and looking forward to dealing with him again in the future. 😊

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

professional and efficient

From start to finish, the service provided was professional and efficient. We worked with Sam Williams who helped us through the process and explained anything that was unclear. Highly recommended

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Super positive experience

Cesar was excellent at providing all the information I needed, always prompt in his replies and made the entire experience smooth and completely stress-free. When you’re navigating a property purchase, having someone who doesn’t make things more difficult is invaluable. The surveyor, Nat, was also incredibly helpful and answered all my questions after the inspection.
I’d highly recommend Cesar and Arnold & Baldwin to anyone looking for a reliable and friendly surveying company!

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Two Time Customer

I have used Arnold & Baldwin for surveys on two different properties. Both times, the reports were excellent with both surveyors taking the time to call me and answer additional questions that we had. I also found other staff that I spoke with to be helpful and diligent in returning calls and answering queries. I would recommend their service to anyone.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Arnold and Baldwin were a delight

Arnold and Baldwin were a delight - they booked in a survey very quickly after our instruction, communicated very proactively and then gave us a really helpful follow up call to talk through red flags in the report in a human way. Thoroughly recommend based on our experience.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent End-to-End Sevice!

A&B were surveyors that covered the area where I was looking to buy my 1st property. I spoke with Same William from the business development team who ran me through all the options available and what the pros/cons of each were and the respective price points, followed by a recommendation. The surveyor Jerome Jackson who conducted the survey did an excellent job and the report was fantastic, including legal enquiries that should be raised, and items that were missed from a quick visual inspection on my end. I decided to include a drone survey as this was a house purchase and i am glad i did - as the drone was able to capture the damages to the roof which the vendors also may have not know about. It was a great end to end service delivery on the survey and the report was produced within a week of inspection.

October 21, 2025
Rated 5 out of 5 stars

Great surveyors who provide amazing service

This was my first experience in selling and buying property. Cesar and Dara conducted the survey at my property and since I was present I saw the professionalism and industry knowledge they had and booked them for my onward property survey. Cesar provided great advice and talked me through the whole process. The report was detailed and an easy read. I went back and asked questions and the response was quick. I already recommended them to another friend who is also looking for a surveyor. They made the buying process a little easier and I would definitely recommend their service.

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Level 2 Survey

Giles and other staff were easy to talk to throughout the process. The report was comprehensive. They spent time with me afterwards going through the issues raised and made recommendations. Would appoint them again

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and qualified

Ashley undertook a clear survey to a professional standard for us - adding in more detail to the report than I was expecting to see!

All very straightforward to set up and deal with admin around too.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

The team were fantastic from start to…

The team were fantastic from start to finish, offering support and guidance very step of the way (key for a first time buyer like me!). Really speedy responses and great communication throughout. It’s made quite a scary process a bit less scary!

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Thorough research and client care

A&B provided an outstanding service for the survey on a London property I am purchasing. The process was efficient from start to finish, with a clearly explained quote and a survey conducted promptly.

What truly set them apart was the personal follow-up from the surveyor, who summarised the key points and made himself available for ongoing advice. This demonstrated remarkable professionalism and a genuine care for the client, making the service feel truly tailored.

I award them full marks and would highly recommend them to any prospective buyer.

Special thanks to Ashley Royer and Gethyn Hughes

October 16, 2025
Rated 5 out of 5 stars

Great experience, fast turnaround, detailed report

The experience with Ashley was great, he was quick to conduct the survey, punctual in delivering the report and very detailed in its content. He had also called me as soon as he had done the visit to report his fresh inpression and answer any questions, and that added to the quality of his service. I would use them again, no doubts.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Very happy with our experience

Very happy with our experience. We had a date booked quickly and John delivered the report in a few days. It was a very detailed and thorough report. I spoke to John on the phone a few times as we went through the conveyancing process to clarify and get reassurance on a few things. He was really happy to take calls from me and remembered all the details which was really helpful.

October 23, 2025
Unprompted review

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