https://aromadonna.com/ Reviews 134

I have ordered airbed on 18 June 2021 but haven't got it yet, which is much over 2-5 business days as promised to deliver.

Your branch in Australia has the worst customer service I have ever had in my whole life. You broke your promise of delivery, did not give updates on purchase to customers and replied email in the slowest way without any constructive advice. After I process my refund, I swear I will never buy from your dumb website and tell everyone I know to avoid you.

Its me again, since you incessantly ignore your emails from unhappy customers that you have scammed yet reply straight away to your reviews I thought it would be more appropriate to respond to your rude and unempathetic response here.

Your response to my last review was:

Hi Nefise!

Whilst 95% of our orders ship out on time, we are not perfect, and in this situation, there is clearly a delay that we will be able to assist you with.

We understand that these sleeping bags are for a homeless shelter, and we appreciate the importance of this, however, we do not agree with your remarks of us taking money from an innocent person, as though we have committed an indecent act, when someone who represents your organisation has knowingly and willingly placed the order on our website, however, to emphasise further, this absolutely does not change the fact that your order is delayed, and this is something we will absolutely help you with, as soon as someone reaches out, through our support channel, we will be able to take this further for you.

Please note:

We kindly ask that you be patient with our team and their response time. We prioritise tickets from oldest to newest, and multiple emails automatically group to place your ticket at the back of the queue. If you are attempting to get in touch via phone and unable to reach us, we encourage you to submit the below contact form so that there is no delay in us getting back to you.

1: I highly doubt 95 percent of your customers are happy, you have no way to refute this claim. It is clear that you are a SCAM and most people who purchase from you are unhappy.

2:you stated "us taking money from an innocent person, as though we have committed an indecent act, when someone who represents your organisation has knowingly and willingly placed the order on our website"

...yeah its called MANIPULATION. You manipulate people into handing over their hard earnt dollars all while thinking they are buying something from a legitimate site but either take months to see their product or never see it or don't even get a refund!!

If someone gets an email from a company asking them to update their details and get scammed that way they may have willingly Handed over their details even though the email was from a scam artist but it doesn't make the scammer any less horrible and pathetic. Clearly that person was manipulated. And that's what you are, a pathetic SCAM artist don't even try to deny it because everyone knows.

3: you asked me to "kindly be patient with our team". Love, I've been "patient" for a whole MONTH. it is now winter in Australia and people are freezing at night we needed to get these sleeling bags out immediately. Don't tell people products take 2 to 5 or whatever days to get dispatched then when they complain about waiting a whole month tell then to be patient. Do better.

ATTENTION CUSTOMERS WHO HAVE BEEN SCAMMED BY AROMADONNA, IF YOU HAVE BEEN UNFAIRLY RIPPED OFF AND HAVE NOT HAD YOUR MONEY RETURNED TO YOU OR HAVE NEVER SEEN YOUR PRODUCT, REPORT THIS SCAM ARTIST TO THE ACCC OMBUDSMAN accc.gov.au THE MORE PEOPLE REPORT THE SOONER WE CAN GET THESE SCAM ARTISTS SHUT DOWN...

ALTERNATIVELY, AROMADONNA CAN PAY EVERYONE BACK THE MONEY THAT THEY HAVENT YET REFUNDED TO PEOPLE BEGGING FOR A REFUND.

This is NOT good enough Aromadonna. Your phone number is clearly a fake one as it goes straight to voice mail at all times, you purposely don't respond to emails. You say "someone from our team will respond to you" like you have a whole team of people working behind you when its clearly just YOU! you know people are complaining here then purposely ignoring their emails. Your a dodgy drop shipper that takes customers money and runs.

If me and ALLL the customers here who are complaining are wrong, then simply TELL us where are products are. Why no tracking? That's strange.

Or at least give is our refunds we are begging for. You've messed with the wrong b****.

Don't bother with this company, total sham. Maybe just a front to get mailing list details to on-sell??!! No confirmation ever received and money was fully refunded. In the meantime received text messages from an Aust. Mobile number asking if I wanted a discount on the (unavailable) goods. Very unprofessional and crossing the boundary of abusing my personal details. AVOID AT ALL COSTS.

I have ordered washing machine on 26 april and didnot received item, then i email them to give update on my order. They respond and give options of refund and re order for fast delivery on 17 may. Again no updates on my order. I have now requested for order cancel and refund.
The site says 2-5 business days.
I am really dissapointed with the service.
I hope my refund will be done soon

Ordered as t&c says 2-5 business days. 2.5 wks later still waiting on my order: Order #1915. Nobody picks up the phone. Such slow replies to my emails. So quick to take my $$, so slow to deliver or even update on status. Would never use Aromadonna AUS again.

Choosed more expensive delivery option at checkout (1-3 business days). Now it is 7 weeks since my purchase and nothing delivered. Contacted customer service and been asked to allow 2 more weeks to process my order. Looks like a scam.
Highly recommended to avoid this company.

Bought a perfume, took a more expensive 2-3 d delivery. After a month, didn't got any update, and nothing nothing. Contacted customer service and been asked to wait another week to get "Order update by email" not even delivery! So now, all deadlines passed and nothing received. Sent an email asking for a refund and never got an answer. This company is a scam. Avoid at any cost.
Update:
Since my purchase 3+ months.
Since last email 11 days.
No answer. No refund. No delivery. No delivery email.
Scam.

BEWARE OF THIS SCUM OF A COMPANY! No confirmation email about the tent I’ve purchased on their site, I’ve phoned straight to voice auto msg that says they will send your number to the company for them to call you back endlessly, I’ve emailed them through the email they provided, I’ve even searched ways to get someone to msg or call me about my order I haven’t received, like what the Fkn!!! I’m so annoyed it’s time for this company to be shut the F down!!! Stop lying and scamming farken people!!!
Reply @recent comment I’ve already done that and it was earlier in the week and I still haven’t gotten a reply? Aromadonna au. So I don’t know how youse can get back to this but youse can’t check your spam mail incase of things like this happen, reading through the reviews I’ve realised it’s been an on going issues for years and that just says a lot about your companies reputation, get your Sheet sorted! Far out I still want my tent and do something about your customer service issues for blimin sakes! It’s embarrassing and makes youse look unreliable and untrustworthy, we shall see how this goes and mark my words I’ll be popping in again to make another honest review!

So I decided to buy from this company, first it took ages for them to ship it out. I sent countless of emails asking for my order and up to now no one has answered. The pa revel was shipped but I never got it. I sent more emails asking them to contact the courier . It’s been more than 15 days and no one response from them. Now I will have to dispute the money from my bank.
Terrible service.
Update: I contacted dpd and they told me the vendor should contact them to see what they can do. I sent you two emails but you never replied. But you prefer to reply here threatening, and the email I received from you was from aromadonna AU not aromadonna UK. So as I said contact dpd because my order wasn’t delivered to me and they Need you to give them instructions as to what to do. And I have records of my conversation with the, I can use it to dispute my money, stop threatening people due to your incompetence

Poor in every way. I have finally got my money back because my credit card company arranged it. The 'perfume' (my favourite for years) was fake. It has taken 4 months to get to this point and I will be handing the product to Trading Standards. I will never use them again, ever.

Ordered a very expensive bottle of creed 10 days ago, no dispatch email and nothing delivered. Was for a 21st birthday which I had to go and buy from a store so now I am almost £300 out of pocket!! Very poor customer service and not even a phone number to get in touch with them just email. I’ve emailed and asked for a refund but doubt I’ll get one. My order number is #4730. Be careful if using this company! You confirm shipping on here, but no email to say that! No tracking number or anything, still suspicious to me. No item will be delivered so how can it be returned for a refund?

I placed an order on March 25th and paid extra for the the 3-5 day shipping option,but it is now April 12th and still have not received any of my order,and have not received any updates on it.I have emailed them 5 times since April 3rd,and haven't received any response. I have always loved ordering from them shipping was delay but as far as customer service responding back I can see now that,that was probably my fault due to on the website it does say don't send multiple emails or pushes all the ones from same customer to the back so I apologize for that and I am just glad I finally will be receiving my order thank you Aromadonna for getting back to me.

Awful awful company! I bought 2 bottle of perfume for my daughters 23rd birthday one being 100ml Hugo Boss orange and 50ml Daisy Daze Marc Jacobs. I ordered these on the 21st March they only arrived today 4 days late and when I opened my parcel I had been given a USED TESTER bottle of Hugo Boss orange?!? Please explain to me why I have paid £33 for a 100ml bottle and have only been given a tester bottle! DONT ORDER FROM THIS WEBSITE!

Never buy anything from this company total scam I ordered a chair $147 AUD have had no response from emails I sent but happily took my money, they are a total rip off .

You've stolen $1,997.00 from me I sent the money and you've scammed me or should I say my 12 year old s,on

Do. not buy from here ordered weeks ago still waiting on a shipping confirmation been emailing for weeks still no response

Ordered perfume on 7th March. Still waiting for a tracking number. They don’t answer emails for days and when they do say wait for a tracking number which I have done - STILL no tracking number

Ordered from Website 2 weeks ago (Order Number 4689) hasn't even been dispatched, not responding to my emails.

Meant to be a mothers day present :(

Ordered from this website in the past and had zero issues, so I assumed that it was legitimate. However, I placed an order on February 21, 2021 and have still not received the order OR any update on the status. I have emailed the company THREE times and no response. Nothing at all. The money has already been taken from my account and conveniently, there is no option on the website to cancel the order. It says the order was fulfilled on February 23rd, however, it was never shipped??? What. A. Joke. Do not order from these scammers.