Complete scam artists. Paid for a mystery pallet and recieved a packet worth nothing. Offered a 10% refund. They are ripping people off. Have reported to authorities and emailed many media platforms... See more
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Our sink took months to be delivered, it was so late that it missed the deadline we had with the plumber, so we had to buy another sink instead. Once the Aromadonna sink finally arrived, I organised a... See more
Hi despite everyones reviews we have had a nice experience with this company. We did not get the product we ordered however after exchanging some email the company did contact me and DID REFUND m... See more
Company replied
Order #6516 dispatch/delivery time exceeded Hi, I have ordered a Devanti 4L airfryer on 12 December but haven't received any update of dispatch nor any tracking number. I have tried to contact aro... See more
Company replied
Company details
Written by the company
Australia's Premier Online Perfume, Cologne, & Miscellaneous Store.
Contact info
Australia
- aromadonna.uk
People also looked at
Review of my previous
Review of my previous, negative feedback
Just received my perfume, one month after buying.I am taking one star, information about delivery time on website is misleading.
And I am happy with perfume, thank you 🙂
March 2, 2021
Unprompted review
Reply from https://aromadonna.com/
Hi Ula!
We are sorry for the poor communication but glad that you are enjoying your order! x
Order not received
I had placed order on 19th Feb and received email order will be delivered in 3-5 working days now it's almost 10days There's no updates of order . please refund my cash ASAP
March 1, 2021
Unprompted review
Reply from https://aromadonna.com/
Hi Alberto!
We can see that there was a delivery attempt, however, there was nobody home to accept the parcel, therefore it was returned to sender.
Once the parcel arrives back to us a full refund will be processed.
Thank you!
I ordered from you on the 12th of feb…
I ordered from you on the 12th of feb was told item would be despatched 3-5 days still not recieved or had no reply very poor
February 21, 2021
Unprompted review
Reply from https://aromadonna.com/
Hi Sarah!
We can see that you have since received your order.
We hope that you are satisfied with the product :)
Where's the item???
I placed an order on the 2nd February with a 3-5 day delivery, it's now 10 days later and no closer to knowing if it's even been dispatched... I have tried contacting customer services but all I get in response is misleading deflective responses.. I am now going to seek refunds.. I won't get the item in time for valentines, what a waste and disappointment. Taking advantage of people...terrible
February 12, 2021
Unprompted review
Reply from https://aromadonna.com/
Hi Simon!
We are very sorry to hear about your poor experience, we truly do strive to provide a good shopping experience.
As of February 16th, the order was refunded in full, due to the fact that your order would not arrive in a timely manner.
Please enjoy the rest of your day x
~ Anna
DO NOT ORDER.
Ordered a product early December 2020, stated 3-5 working days it will be delivered.. 2 weeks later just before Christmas not received it. Requested to cancel, customer service never got back to me. I am £50 down, its now February and customer service is non existent and I've been begging for my refund. This item was sent back through DPD as well so should of been tracked. Just constantly ignored and sadly £50 out of pocket.
Please avoid this company.
February 6, 2021
Unprompted review
Reply from https://aromadonna.com/
Hi Stevie,
We can see that your order was returned to us via DPD, and as soon as it arrives, you will be refunded.
In reference to your comment on 'non-existent' customer service, we respond to all requests within an average time of 2 business days.
If you would like, kindly send through an email and we can chase an update on your return, as we do not want you to feel as though you are out of pocket x
I placed an order on January 26th 2021
I placed an order on January 26th 2021. I have emailed customer service twice because in the statement it states that orders would be delivered within 3 to 5 business days. I have yet to hear from Aroma Donna and I have a payment that is coming out again but I have not received my product. I am requesting a full refund of the money that I have paid so far and I will never do business with Aroma Donna again
February 3, 2021
Unprompted review
Reply from https://aromadonna.com/
Hi Melissa!
It takes typically 2 business days for a response, please only send one email and await our response, our system automatically groups multiple emails from the same person and pushes them to the back of the queue.
Rest assured, if we have not been in touch with you, we will be responding shortly :) x
Ordered in December still not received…
Ordered in December still not received my order ask for a refund no response do not order from here ridiculous I’ve spent over £400 not happy was Xmas gift 🤷🏽♀️
February 2, 2021
Unprompted review
Reply from https://aromadonna.com/
Hi Letitia!
We are so sorry for the delayed response, we are working so hard to stay on top of customer requests.
We have refunded your order due to the fact that it was not fulfilled within a reasonable time frame.
Thank you! x
10 days. No response from company...
Ordered over 9 days ago and have not heard a thing. I made several purchases online the same day and have received all of them!! Not a peep from this company. Even after sending an email. Boo. Was supposed to be a Valentine’s Day gift. Guess I have to get a refund. If they even respond to that.
January 31, 2021
Unprompted review
Reply from https://aromadonna.com/
Hi J!
By the sounds of it, you have contacted us and still not yet received a response, most customers typically get a response within 2 business days, we are constantly learning on how to meet customer support demands, if you have not yet received a response, rest assured you will be getting one shortly.
Thank you for shopping with us! x
- Anna
I'm giving 2 stars because they have a…
I'm giving 2 stars because they have a great selection of fragrences. Some are overpriced but balanced out with others that are reasonable. Unfortunately that is as good as it gets. The customer service is shocking and delivery time is....Well how long is a piece of string? 3 weeks in and I am still waiting. I have never known an order with a tracking number for 6 days but DPD do not have it. These guys are super chilled and half arsed. No doubt I will get an overly nice reply to this review that has an undertone of we don't care go fluff yourself. Fair play.
January 30, 2021
Unprompted review
Reply from https://aromadonna.com/
Hi Richard!
We can assure you that DPD has your order and it will arrive this week, unfortunately, the DPD tracking system is not prompt like many other couriers, and they typically will not post an update until your order is on board with the driver for delivery, this is an unfortunate DPD communication issue that we are constantly needing to convey to customers, and is out of our control. We try to be chill and quick in our responses so that we can get back to each customer in a quick manner, as we are a fast-growing business and constantly learning on how we can meet demands, however, please be assured that we do not take your concerns lightly, and we are always trying to learn from negative feedback.
We thank you for shopping with us, and hope you have a wonderful day! x
- Anna
Reply from https://aromadonna.com/
Hi Vanessa!!
Thank you so much for the many orders you have placed with us! We really appreciate your support! x
Shockingly bad
Shockingly bad! Ordered perfume on 31/12/20 still waiting after spending £120! No replies to my emails even though the item is showing as dispatched 🤨 DONT WASTE YOUR MONEY!
January 27, 2021
Unprompted review
Reply from https://aromadonna.com/
Hi Kelly!
We can see that your order is on the way, we cannot wait for you to try it! x
Horrific!!
Horrific!!! !!! Ordered over 5 working days no dispatch email nothing sent 3 emails and a facebook message starting to wonder if this website is a scam!!
January 26, 2021
Unprompted review
Reply from https://aromadonna.com/
Hi Jennifer! Definitely not a scam, please be sure to only send one email and await our response, as our system prioritizes emails oldest to newest, we also do not use social media as a customer support platform :) x
Perfume order
Hi , i order perfume friday and they said you’ll get order in 3 to 5 working days . Yesterday i got text dpd will deliver and since then nothing. Dpd said we just received data for parcel not actual parcel . Sort this
January 20, 2021
Unprompted review
Reply from https://aromadonna.com/
Hi Gora!
The DPD tracking will not update until the order is with the driver on the day you receive the parcel, rest assured your order is in transit.
If you would like us to chase a detailed transit movement update, we would encourage you to contact us via our website, as Trust pilot is not used as a customer support platform.
Thank you! x
Great costumer care great quality…
Great costumer care great quality perfumes definitely cheaper than department store prices same great quality perfumes thanks
January 17, 2021
Unprompted review
Reply from https://aromadonna.com/
Hi Sandra! We really value your feedback, and cannot wait to process your future orders! x
My daughter loves victory secret so we…
My daughter loves victory secret so we get for Christmas x2
Now we have to buy Easter and birthday
So we try different fragrances out
Extremely important when your a teenager
Christmas x2
Easter x1
Birthday x2
January 17, 2021
Unprompted review
Reply from https://aromadonna.com/
Hi Susan!! We look forward to serving you again, thanks for all of the support you have shown us! x
Very good service excellent
January 17, 2021
Unprompted review
Reply from https://aromadonna.com/
Thank you very much Corrine! This makes us so happy! X
Great products and fast shipping!
Genuine products and quick delivery!
January 17, 2021
Unprompted review
Reply from https://aromadonna.com/
Thank you so much for the kind review! We really appreciate it! X
Excellent prices for a great range
Excellent prices for a great range I am really happy with my purchases so far. Will continue to use the site
January 17, 2021
Unprompted review
Reply from https://aromadonna.com/
Thank you so much for the incredible feedback! x
I placed my order January 1st its now…
I placed my order January 1st its now January 16th and not even yet a tracking number 😑
January 17, 2021
Reply from https://aromadonna.com/
Hi Shannon!
We can see that your order has actually been shipped. Since you have not received a notification, I will escalate this with our shipping team in the next business day!
Thank you! x
Dont do it
Never even shipped my order a week after purchase. When i emailed and asked where my order was and told them i had found all the bad reviews. As far as them never delivering or coming 2 months later or not refunding people.... they sent my refund. No apologies, explanation or NOTHING. DON'T WASTE YOUR TIME OR MONEY!
January 16, 2021
Reply from https://aromadonna.com/
Hi Chimere!
It appears USPS lost your order, hence why we sent you a full refund, we are sorry that there was no further explanation on the refund! x
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