I woke up this morning to find £43 taken from my account and a welcome email as a gold member. Ive never heard of this website before and I never signed up for it and i certainly wouldnt pay £43 to be... See more
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See what reviewers are saying
I am so pleased with the service I received from Daisy, so efficient and quick response and she has provided me with a peace of mind by ensuring me that my account will be cancelled and also processe... See more
I give 5 stars solely because of the support. Excellent service and politeness, they only talk about the matter and helped me incredibly. Personally I want to thank Alero who helped me solve my proble... See more
I like how he answered all my questions and stayed with me until the end. It was unfortunate that the issue I had wasn't able to be resolved, however I understand that it wasn't within his capabilitie... See more
4.0
Great
502 reviews
Hasn’t replied to negative reviews
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Helpful and fast response from Emrald
Helpful and fast response from Emrald
June 2, 2025
Unprompted review
They are scammers from Cyprus
They are scammers from Cyprus
I bought a rucksack and they sold me their "membership" instead.
They took almost £20 from my account in two days.
When I requested a refund they charged me a "cancellation fee".
Everything they say is a lie. I am going to ask my bank to intervene and stop them roaming my account. As well am going to report these scammers to the Police.
May 31, 2025
Unprompted review
Fast response and quick intervention
Fast response and quick intervention and the issue was resolved
I’m very grateful
May 25, 2025
Unprompted review
Jamal was excellent to deal with..great…
Jamal was excellent to deal with..great customer service, would highly recommend.
May 23, 2025
Unprompted review
Quick response
Thanks Jamal for your quick response to my email I really appreciate it alot, and thank you for helping me with my refund
May 17, 2025
Unprompted review
Thank you for your service.
May 16, 2025
Unprompted review
Marlize Victor
Marlize Victor
Diamond resolved the issue
Your products and help is excellent, but unfortuantly I'm not interested anymore.
Thank you for understanding.
May 14, 2025
Unprompted review
This is a scam!!!!
This is a scam!!!!! They took 1600 euro from my credit card without my consent! Now when I ask for my money back they don’t even read my emails. They give me the runaround!! BE CAREFUL!! THIS IS A SCAM !!!!
May 13, 2025
Unprompted review
Accuracy very well executed
Accuracy very well executed. Swift response that's what we as customers would like to have...
Thank you
May 9, 2025
Unprompted review
I would like to thank Claire for her…
I would like to thank Claire for her prompt response and help in cancelling my membership.Great service.Thank you for my refund also and keep up the good work.
May 9, 2025
Unprompted review
Issue is being handled well
Issue is being handled well. Helpful support. Emily reached out to assist
May 7, 2025
Unprompted review
Their consultants are kind and respond…
Their consultants are kind and respond in excellent time.
Thank you to Claire for the excellent service she gave.
May 1, 2025
Unprompted review
Harry helped me and he resolved my…
Harry helped me and he resolved my issue within 3 minutes
May 2, 2025
Unprompted review
Service efficiency
I am so pleased with the service I received from Daisy, so efficient and quick response and she has provided me with a peace of mind by ensuring me that my account will be cancelled and also processed a refund for any charges that have incurred after my cancellation. I’m more than satisfied.
Thank you Daisy
May 1, 2025
Unprompted review
After I explained my situation to…
After I explained my situation to Diamond I was really amazed for the way he assisted me. I am grateful from the bottom of my heart. Much appreciated.
April 25, 2025
Unprompted review
Cancellation assistance.
The assistant answered my questions and I received speedy responses.
April 19, 2025
Unprompted review
by mistake become a member but customer…
by mistake become a member but customer care is supportive.
thank you
April 12, 2025
Unprompted review
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