The product is outstanding and the individual people are great. This review is of the contracted maintenance process. We signed a support contract to get a checkup twice a year and were told the su... See more
Company replied
Location
Switch location1701 American Blvd E, Suite 12, 55425 Bloomington, Minnesota, US
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See what reviewers are saying
Easy, fast process. All staff I encountered in person or on phone were knowledgeable, polite and professional. The product I purchased works perfectly and looks good in my home. Highly recommend Arrow... See more
Company replied
Todd Frigstad made us feel comfortable that Arrow lift would do a professional installation. He also sold us the right lift,Stannah. We looked at alot.
Company replied
Tech was on time. Patiently took me through everything as building with elevator was just purchased. Very thorough - feel good about having Arrow Lift provide service for us. He provided GREAT cust... See more
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Company details
About Arrow Lift - Bloomington
Written by the company
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.
Stair Lifts
Home Elevators
Commercial Accessibility
Service
Other Solutions
Our mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.
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Contact info
1701 American Blvd E, Suite 12, 55425, Bloomington, Minnesota, United States
- 952-253-2000
4.7
Excellent
60 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Explanation of the stair lift before…
Explanation of the stair lift before installation was excellent. Then the installation itself was seamless.
May 6, 2026
Reply from Arrow Lift - Bloomington
Thank you for sharing your experience, Sandy!
We’re glad to hear that the process felt smooth from start to finish. Taking the time to clearly explain how the stair lift works before installation is an important part of helping our clients feel comfortable and informed, and it’s great to know the installation itself went smoothly as well. We appreciate you choosing Arrow Lift and hope the stair lift continues to make daily life easier for you.
Reply from Arrow Lift - Bloomington
Thank you, Dan, for taking the time to leave a review. We’re glad to hear the experience matched what you were hoping for and that everything delivered as expected.
Providing clear guidance and dependable results is very important to us, so it’s great to know that came through. Thanks again for sharing your feedback!
Warmly,
The Arrow Lift Team
They were quick to respond
They were quick to respond, quick to install and were honest about the pricing.
April 15, 2026
Reply from Arrow Lift - Bloomington
Thank you, Tyler, for sharing your experience. We’re glad to hear our team was able to respond quickly and get your lift installed without delay.
It’s also great to know you felt the pricing was clear and straightforward—that kind of transparency is very important to us. Thanks again for taking the time to leave your feedback!
Warmly,
The Arrow Lift Team
Todd Frigstad made us feel comfortable…
Todd Frigstad made us feel comfortable that Arrow lift would do a professional installation. He also sold us the right lift,Stannah. We looked at alot.
April 15, 2026
Reply from Arrow Lift - Bloomington
Thank you, Charles, for sharing your experience. We’re glad to hear Todd helped you feel confident in both the process and your decision.
It’s great to know you took the time to explore different options and found the right fit with the Stannah lift. Having that sense of comfort and clarity when making a decision like this is so important, and we’re pleased Todd was able to provide that guidance.
Thank you again for your feedback—we appreciate you choosing Arrow Lift!
Prompt professional service
Prompt professional service.
They installed a high quality stair lift which functions very well.
But considering how very expensive it was I would expect that.
March 5, 2026
Reply from Arrow Lift - Bloomington
Thank you, Robert, for sharing your feedback. It's great to hear you were pleased with the professionalism of our team and that the stair lift has been functioning well for you.
We also appreciate your candid thoughts regarding the investment involved. We understand that purchasing a stair lift is a significant decision, and we work hard to provide dependable, high-quality equipment and service that deliver lasting value.
Thank you again for choosing Arrow Lift and for sharing your experience.
Great experience
Easy, fast process. All staff I encountered in person or on phone were knowledgeable, polite and professional. The product I purchased works perfectly and looks good in my home. Highly recommend Arrow Lift.
April 15, 2026
Reply from Arrow Lift - Bloomington
Thank you for taking the time to share your experience and for recommending Arrow Lift. We’re glad to hear the process felt easy and efficient, and that every member of our team provided high quality service along the way.
It’s also wonderful to know you’re happy with how the lift functions and how well it fits into your home. Hearing that the product meets both your needs means a lot to us.
Thank you again for your thoughtful feedback!
Best,
The Arrow Lift Team
Feedback on contractual maintenance received
The product is outstanding and the individual people are great. This review is of the contracted maintenance process. We signed a support contract to get a checkup twice a year and were told the support team would work with us on a suitable set of dates. Nobody every contacted us. I finally called them. We did get a review done (team was excellent, communication with the team AFTER the call was scheduled was great. There could have been more up front support.
April 1, 2026
Reply from Arrow Lift - Bloomington
Thank you, Rose, for taking the time to share such thoughtful feedback. We’re glad to hear the lift itself has been a great fit and that your experience with our team during the service visit—and communication once it was scheduled—was a positive one.
We also appreciate you pointing out the gap in follow-up around scheduling your maintenance visits. That’s not the kind of experience we aim to provide, and your feedback helps highlight where we can do better. Situations like this aren’t typical, and we understand how important clear, proactive communication is—especially when you’ve signed up for ongoing support.
If you’re open to it, we’d welcome the chance to connect and make sure everything is set up smoothly moving forward. Please feel free to give us a call at your convenience.
Best regards,
The Arrow Lift Team
Your Company came out within one day to…
Your Company came out within one day to install this stair lift for my wife who had cancer. She used it for one day, loved it. The removal was done with the best sincerity, loved the company and what it provided for my beautiful wife!
March 25, 2026
Reply from Arrow Lift - Bloomington
Thank you for sharing this with us. We’re truly glad we could respond quickly and help make things a little easier during such an important time.
It means a lot to hear that your wife was able to use the lift and that it brought her some comfort, even if only briefly. We’re also grateful for your kind words about our team during the removal process—treating situations like yours with care and respect is very important to us.
Our thoughts are with you, and we appreciate you taking the time to share your experience.
Sincerely,
The Arrow Lift Team
Nice techs
Nice techs. Good service. Easy installation and great service. I highly recommend Arrow Lift!
April 1, 2026
Reply from Arrow Lift - Bloomington
Thank you, Valerie, for the kind words and recommendation. It’s great to hear that our technicians made a positive impression and that the installation process felt smooth and straightforward for you.
Knowing everything came together easily and that you had a good experience with our team means a lot to us. Thanks again for taking a moment to share your feedback!
-The Arrow Lift Team
Mid year maintenance loop
Arrived on time. Did his work. Was friendly and competent. Cleaned up.
April 1, 2026
Reply from Arrow Lift - Bloomington
Hi Buzz,
Thank you for the review! We’re glad to hear the maintenance visit went smoothly and that everything was handled in a timely and professional way. It’s great to know the technician made a positive impression and left things tidy when the work was done. We appreciate you taking the time to let us know.
-The Arrow Lift Team
Very satisfied with install and…
Very satisfied with install and training done by the installer of the chair - answered all my questions in understandable language and made us comfortable with our purchase.
April 1, 2026
Reply from Arrow Lift - Bloomington
Hi Susan,
Thank you for sharing your experience! We’re pleased to hear the installation went smoothly and that the time spent going over the chair helped everything feel clear and easy to use. It’s nice to know your questions were answered in a way that made you feel comfortable with your decision. We appreciate you taking the time to share your feedback.
-The Arrow Lift Team
He was professional knew what he was…
He was professional knew what he was doing. Very pleasant gentleman.
March 25, 2026
Reply from Arrow Lift - Bloomington
Hi Richard,
Thank you for sharing! We’re glad to hear the technician made a positive impression and handled the work with confidence and care. It’s great to know the visit felt comfortable and well managed. We appreciate you taking the time to let us know.
-The Arrow Lift Team
Arrow Lift is a reliable trustworthy…
Arrow Lift is a reliable trustworthy company. They say what they will do and will do what they say, on time and on budget.
March 25, 2026
Reply from Arrow Lift - Bloomington
Thank you for sharing this, John. It means a lot to hear that you found our team reliable and that everything was completed as promised, both in timing and cost. We work hard to set clear expectations and follow through, so your feedback is truly appreciated.
Warmly,
The Arrow Lift Team
we are very happy with every thing the installation went very well and a short time we are happy with everything we were happy how fast was from start to finish.
we were very happy from start to finish
March 18, 2026
Reply from Arrow Lift - Bloomington
Thank you for sharing your experience, Willard! We’re glad to hear everything came together smoothly and that the process moved quickly from start to finish. It’s great to know the installation went well and that you’re happy with how it all turned out. We appreciate you taking the time to let us know.
Best,
The Arrow Lift Team
Efficient and Dependable service
Efficient and Dependable service. Extremely thankful for the yearly maintenance program!
March 18, 2026
Reply from Arrow Lift - Bloomington
Thank you for sharing this, Hiren. We’re glad to hear the service has been efficient and dependable, and that the annual maintenance program has been helpful for you. Keeping your equipment running reliably over time is important to us, and it’s great to know that support has made a difference.
- The Arrow Lift Team
Great communication and service
March 11, 2026
Reply from Arrow Lift - Bloomington
Thank you, Nan, for sharing this. We’re glad to hear the communication was clear and that the service met your expectations. That kind of smooth, straightforward experience is what we aim for, and we appreciate you taking the time to let us know.
- The Arrow Lift Team
They were reliable and met their…
They were reliable and met their commitments. I was so pleased I installed a 2nd in a new house I built in Mower County
March 3, 2026
Reply from Arrow Lift - Bloomington
Thank you, Kenneth, for taking the time to share this. It’s great to hear that our team followed through on what was promised and that you felt you could rely on us throughout the process. We appreciate you letting us know about your experience!
Best,
The Arrow Lift Team
Reply from Arrow Lift - Bloomington
Thank you for sharing this, Carol! We’re glad to hear everything happened right on schedule and that the visit was handled promptly. It’s great to know the appointment went smoothly and that our team made the process easy for you. We appreciate you taking a moment to let us know how it went.
-The Arrow Lift Team
Great service
Great service, answered questions and completed work in an efficient manner.
February 18, 2026
Reply from Arrow Lift - Bloomington
Thank you for taking the time to share this, Rick and Christy. We’re glad to hear your questions were answered and that the work was completed efficiently. Knowing the visit was helpful and straightforward means a lot to our team.
-The Arrow Lift Team
Elevator safety/operational review
Tech was on time.
Patiently took me through everything as building with elevator was just purchased.
Very thorough - feel good about having Arrow Lift provide service for us.
He provided GREAT customer Service
February 11, 2026
Reply from Arrow Lift - Bloomington
Thank you for sharing this, Chuck. We’re glad to hear the technician arrived on time and took the time to walk you through everything. Knowing you felt well informed and comfortable after the visit really means a lot to us. We appreciate you choosing us to provide service and are glad the experience left you feeling confident moving forward.
Warmly,
The Arrow Lift Team
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